Marley Spoon 

Thanks for visiting Trustpilot. Unfortunately, it’s not possible to leave a review here anymore because the company’s website has closed. Feel free to contact us if you have any questions.

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

Had ordered a meal box and apparently it was never produced. As compensation, I received a free meal box on their settlement. Received meal box on their settlement, but the next original meal box... See more

Rated 3 out of 5 stars

Quality of veg and herbs not the freshest, so one ends up scrambling to cook the dish with least fresh ingredients first. Bottom line, unless you cook all 3 dishes on the same day - by the end of the... See more

Company replied

Rated 1 out of 5 stars

The shipment didn't arrive on Sunday as promised and was delivered on Monday, I was promised 10£ credit and refund which I never received and the receptionist tried to bully me into accepting the box... See more

Company replied

Rated 1 out of 5 stars

Time slot 8am-10am, at 9:35am, a text message advised delivery in 45 minutes. By 10am, the delivery tracking has predicted a delivery past 11am. Obviously, the delivery company only assigned a deliver... See more

Company replied

Company details

  1. Online Food Ordering Service

Information provided by various external sources

We are Marley Spoon We love cooking - Marley Spoon is all about helping people to cook at home. No queuing for groceries, no worrying what's in the fridge – giving you more time to simply enjoy cooking and eat better! Passioned chefs Experimenting with food is what we do everyday.Our chefs are always in the Marley Spoon kitchen creating and perfecting recipes for easy home-cooking. Combining fresh, quality ingredients comes naturally to them and by practice they make perfect. Creating simple step-by-step guides along the way makes for an easy experience for cooks at home. Fresh ingredients We bring great ingredients to your door. Technology allows us to become your local greengrocer, butcher and fishmonger. Or at least it gives us the opportunity to reconnect you with the core values of knowing where your food comes from. Building relationships with sustainable suppliers ensures that we are a lot more than just an online shop. Sustainability - A focus on sustainability, Key to this of course is the packaging – we use paper-based tapes, reusable cooling pads and regenerative sheep's wool as insulation. Our returns service allows you to ensure it all will be recycled. We also avoid unnecessary food waste by delivering you with the exact portions of what you require for each meal. Enjoy an easy cooking experience and eat well at the same time. We do everyday!


Contact info

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Had ordered a meal box and apparently…

Had ordered a meal box and apparently it was never produced. As compensation, I received a free meal box on their settlement. Received meal box on their settlement, but the next original meal box I paid for, I never received.

Have communicated with James via the phone, and have never ever experienced such lousy customer service, completely aggressive tone and misunderstanding.

Definitely cannot recommend Marley Spoon to anyone! Scam company!

12 November 2022
Unprompted review
Rated 1 out of 5 stars

Very disappointed, terrible service, hello fresh is superior

The shipment didn't arrive on Sunday as promised and was delivered on Monday, I was promised 10£ credit and refund which I never received and the receptionist tried to bully me into accepting the box although the chicken was filmy and the pork was warm. She assured me it was safe to eat. Also the box was damaged and condiments spilled, I have been using hello fresh for several months but decided to give Marley a chance for the sake of variety, what a disappointed.

21 December 2016
Unprompted review
Marley Spoon logo

Reply from Marley Spoon

Hi,

Thank you for your review.

We are so sorry to hear your experience with the delivery of your Marley Spoon box left so much to be desired!

Of course this is absolutely not the service we strive for. Please feel free to get in touch with our customer care team through contact@marleyspoon.co.uk, so they can check the credit you were promised and make sure everything is arranged for you accordingly.

We aim to always offer a suitable solution and are happy to help.

All our best,

The Marley Spoon Team

Rated 5 out of 5 stars

I would recommend MS to anyone, delicious meals that work well for families.

Delicious fresh, great quality meals. My kids can be fussy about the food they eat, but MS seem to have it right for children. No other box company, in my opinion has that yet. They've never made a mistake with packing or delivery, which I have experienced frequently with other food box companies. Marley Spoons website is the easiest to navigate, to skip weeks if it's not convenient for whatever reason or choose your meals. They always keep me upto date with emails too. The meals come in paper bags you can just pop in the top of the fridge, meaning truly no fuss of even unpacking! I would 100% recommend Marley Spoon, and have done, to my family and friends.

27 October 2016
Unprompted review
Rated 5 out of 5 stars

Great recipes, and enough for lunch the next day

I've tried a few food delivery services, and Marley Spoon is the best by far. The portions are really generous, and not normally bulked up with rice or bread. I really look forward to the new menus each week and like sending free boxes to friends.

27 September 2016
Unprompted review
Rated 5 out of 5 stars

Delicious and unusual meals.

Fresh Ingredients and unique combinations, a mouthwatering mango salsa with perfectly cooked fish! We thoroughly enjoyed our meal tonight.

27 September 2016
Unprompted review
Rated 5 out of 5 stars

Service

Brilliant service and great meals up to now good to eat veggie a couple of times a week

27 September 2016
Unprompted review
Rated 5 out of 5 stars

Brilliant

Marley Spoon is a fantastic service that provides interesting recipes that I would not normally think of to cook, let alone have the ingredients to hand.

The service is excellent and the food quality is brilliant, the recipes delicious.

27 September 2016
Unprompted review
Rated 5 out of 5 stars

Love the food and the whole experience

The quality of food is really good, fresh ingredients and lots of variety. Recepies are super easy to cook and the result is good even for bad / average cooks like myself.
Delivery is not perfect but it seems to be improving, option of delivery at early or late hours works really well.
It's always a happy moment to receive the box and open it, all is beautiful.

27 September 2016
Unprompted review
Rated 5 out of 5 stars

Delicious food & no hassle

Shopping with Marley Spoon is one of the best decisions I have ever made. We love the dishes - so tasty and exciting. We now really look forward to meal times! And I do not miss the supermarket dashes and hassle of thinking about what will we eat this week!! Marley Spoon keeps in touch with me about the meal choices available and make excellent recommendations based on my preferences. The delivery service is excellent - I love that I don't need to be in when my food parcel arrives. It is always packed up well and can be retrieved from the garden when I arrive home. All round a fabulous way to shop and eat and I would recommend it to everyone.

27 September 2016
Unprompted review
Rated 3 out of 5 stars

Good Food

Nice recipes and makes a nice change from your average meals.

27 September 2016
Unprompted review
Marley Spoon logo

Reply from Marley Spoon

Dear Julie,

Thank you for taking the time to rate our service!
We are excited to hear you like our recipes and of course, would like to keep inspiring you with delightful and tasty dishes.

If you have any questions, or if you have any suggestions, feel free to contact our customer service via contact@marleyspoon.co.uk.

Kind regards

Rated 4 out of 5 stars

A little above average

I've had a few problems with poor quality produce but the team have responded well each time to put matters right. The food generally comes well packed and I like that it's all in the separate bags - only trouble is you have to unpack most of it to put in the fridge so maybe they could pack fresh herbs and produce separately to make it easier. The recipes are easy to follow and most meals have been enjoyable.

27 September 2016
Unprompted review
Rated 5 out of 5 stars

Life changing

Marley Spoon makes mid week meals a breeze.
Tasty, varied, healthy and delicious.
Makes the weekly shop so stress free.

27 September 2016
Unprompted review
Rated 1 out of 5 stars

Delivery Problem

Time slot 8am-10am, at 9:35am, a text message advised delivery in 45 minutes. By 10am, the delivery tracking has predicted a delivery past 11am. Obviously, the delivery company only assigned a delivery driver at 9:35am. It's totally unacceptable.

13 September 2016
Unprompted review
Marley Spoon logo

Reply from Marley Spoon

Hi Alvin,

Thank you for your feedback.

I am so sorry to hear you had a bad first experience with our delivery partner! I see you have already been in touch with our customer care team. They will contact you by email with a follow up very shortly.

Again, our sincere apologies for any inconvenience.

All our best,

The Marley Spoon Team

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look