Ordering was easy, the products were delivered in a timely manner & without issue. The Kitty Curlz cardboard cat toy(?) was smaller than I expected, my cats can't really curl up inside of it so maybe... See more
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Review summary
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I ordered the kitty kurlz It was a buy one get one free meanwhile they kept sending me messages to buy this other product or add this other product to use. Then another discount offer before I got a m... See more
Company replied
I ordered the kitty kurlz fromMatlene’spet shop.Item is as described and my kitten really likes it. Communication is not great - asked for shipping updates since the tracking was subpar. Got an answer... See more
Company replied
Marlene's is a great small business. I ordered Kitty Kurlz on promo for buy one, get one free. Communication was terrific. I received regular updates on shipping. They also reached out to offer anothe... See more
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4.0
Great
269 reviews
Replied to 98% of negative reviews
Typically takes over 1 month to reply
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Good buy
The order was delivered quickly. Made of quality materials and although my cats prefer one of the items over the other, they have both gotten use.
8 January 2026
Unprompted review
Reply from Marlenespetshop
Hi Shannon,
So happy to hear your cats are putting both items to good use! 😄 Even when one becomes a favorite, it’s great that they’re all getting playtime. We’d love to help spoil them again whenever you’re ready for their next fun treat.
With Paws and Smiles,
Marlene's Pet Shop Team 🐱
Good products that they ship out fast
Good products that they ship out fast. The cats like their toy a lot!
7 January 2026
Unprompted review
Reply from Marlenespetshop
Hello Brian,
We’re thrilled to hear your cats are enjoying their new toy! 😺 Fast shipping is our little way of making playtime happen sooner. Can’t wait to see you back for more goodies to keep those paws busy!
With Paws and Smiles,
Marlene's Pet Shop Team 🐱
Lovely!
Marlene's Pet Shop was very communicative with my order! I received regular email updates on the shipping status of my purchase so I never doubted that it was on the way.
You can tell by the quality of the toys that this company really values pets and pet owners.
15 January 2026
Unprompted review
Reply from Marlenespetshop
Hey Jack,
Thanks so much for sharing! It’s wonderful to hear that the updates kept you in the loop and that the toys hit the mark — we always try to make sure both pets and their humans feel taken care of 😊
We’d love to have you back anytime for more fun surprises!
With Paws and Smiles,
Marlene's Pet Shop Team 🐱
Great service and fast shipping
Great service and fast shipping! Really appreciated the extra recommendation after order as my cat loves her new ball!
20 January 2026
Unprompted review
Reply from Marlenespetshop
Hi Chloé,
We’re so happy to hear that! It’s great knowing the little recommendation helped and that your cat is enjoying her new ball 😊 Thanks for choosing us, and we’d love to see you back again whenever you’re ready to spoil her some more.
With Paws and Smiles,
Marlene's Pet Shop Team 🐱
Great experience from Marlene's pet shop
items arrived in perfect condition, and were even better than expected. my cat timmy loves the kitty curls and stark ball. we will be a repeat customer!
9 January 2026
Unprompted review
Reply from Marlenespetshop
Hello Mads and Timmy,
That’s wonderful to hear! We’re so glad everything arrived safely and turned out to be a hit with Timmy — he clearly has great taste 😄 Thanks for the kind words, and we can’t wait to welcome you back when it’s time for another fun surprise.
With Paws and Smiles,
Marlene's Pet Shop Team 🐱
Great easy to shop with and it gives my…
Great easy to shop with and it gives my kittens hours of fun playing with the KittyKurls
25 January 2026
Unprompted review
Reply from Marlenespetshop
Hey Rachel,
We’re so happy to hear that! Knowing your kittens are getting hours of fun makes our day 😊 Thanks for shopping with us and being part of the Marlene’s Pet Shop family — we’d love to have you back anytime you feel like treating them again.
With Paws and Smiles,
Marlene's Pet Shop Team 🐱
My cats aren’t interested in it, a couple of plays with the ball, that’s all
Company ok, just boring cats
24 January 2026
Unprompted review
Reply from Marlenespetshop
Hey Jacky,
Thanks for sharing your experience! 😺
We completely understand, every cat has their own personality and sometimes a toy just isn’t their thing. We’re sorry this one didn’t hit the mark, but we’d love to help you find something different that might spark more interest for your crew next time.
With Paws and Smiles,
Marlene's Pet Shop Team 🐱
Marlenes Pet Shop January 2026
January 2026. I bought all the stuff on the web about Marlenes Pet Shop. I judged them to quickly. I got my Kitty Kurlz in about 10 - 14 days. One got destroyed right away and they immediately replaced them. They were quick to respond and really cared about the customer.
5 January 2026
Unprompted review
Reply from Marlenespetshop
Hi Chasity,
Thank you for giving us the chance to make things right — that truly means a lot. We’re really glad everything worked out and that you felt supported along the way.
Taking care of our customers (and their pets!) is something we genuinely care about, and we’d love to have you shop with us again whenever you’re ready.
With Paws and Smiles,
Marlene's Pet Shop Team 🐱
My cats are afraid of it
I have 4 cats and all four are afraid of the Kitty Kurlz toy. They just stare at it and won't touch it. When I pick it up and stretch it, roll it etc., to try to get them interested in it, they run away. I've had it for 4 days and it's just sitting on the floor in the same spot because they won't go near it. A big waste of money for me.
23 January 2026
Unprompted review
Reply from Marlenespetshop
Hey Michele,
We’re really sorry your cats haven’t warmed up to the Kitty Kurlz 😞. Sometimes toys just don’t click with every kitty, and we completely understand how disappointing that can be.
If you’d like, you can check out some of our other toys on our website — we’d be happy to offer free shipping on your next order to help find something your cats will truly enjoy.
With Paws and Smiles,
Marlene's Pet Shop Team 🐱
Kitten loves Kitty Kurlz
Shipped quickly and my kitten absolutely loves the Kitty Kurlz toy! It was BOGOF too :)
27 December 2025
Unprompted review
Reply from Marlenespetshop
Hi Emily,
That’s so lovely to hear! 🐾 We’re happy your kitten is having a great time with the Kitty Kurlz — and who doesn’t love a good bonus deal? Thanks for choosing us, and we hope you’ll pop back soon to treat your furry friend to something new.
With Paws and Smiles,
Marlene's Pet Shop Team 🐱
My cats love their gifts
My cats absolutely love their gifts. They play with them all the time. Even my 13 year old tom chases after the ball. All 4 lay in Kurlz. Im really pleased with my purchases as I wasn't sure if my cats were too old to appreciate them.
15 December 2025
Unprompted review
Reply from Marlenespetshop
Hey Tracey,
This honestly made us smile 😊 It’s such a joy knowing your cats are enjoying their goodies so much — especially seeing a senior kitty still getting into playtime. Moments like that are exactly why we do what we do. We’re really glad you took the chance with us, and we’d love to welcome you back whenever you’re ready to spoil them again.
With Paws and Smiles,
Marlene's Pet Shop Team 🐱
waste of money
I purchased this on 1/12/26 received it 1/17/26 I gave it to my cats and they won't have anything to do with it I have 5 cats and none of them like it waste of money
17 January 2026
Unprompted review
Reply from Marlenespetshop
Hi Pruitt,
We’re sorry the Kitty Kurlz didn’t grab your cats’ attention 😞. Every cat has their own personality, so sometimes it takes finding the right toy to spark their interest. We’d love for you to try something different from our website — if you reach out to us at sarah@marlenespetshop.com, we can offer free shipping on your next order to help your kitties find a new favorite.
With Paws and Smiles,
Marlene's Pet Shop Team 🐱
Buy a cheaper version on Temu
Within 2 days of receiving product it was all bent out of shape. I emailed with order number , a screenshot of disfigured product and all my details., no reply. I emailed twice more on the following 2 days and still no reply. This was a very expense piece of cardboard and 30 day money back guarantee is advertised to trick people into buying it. Never again , it's gone out to the recycle bin.
16 January 2026
Unprompted review
Reply from Marlenespetshop
Hey Catherine,
We’re really sorry your Kitty Kurlz arrived damaged and that you didn’t get a timely response — that’s completely understandable to be frustrated about 😞. This isn’t the experience we want for anyone. Please reach out to us at sarah@marlenespetshop.com so we can offer a replacement or refund, no extra hassle.
We appreciate you letting us know, and we hope to make it right so your next experience is much smoother.
With Paws and Smiles,
Marlene's Pet Shop Team 🐱
DO. NOT. BUY!
DO. NOT. WASTE. YOUR. MONEY!!!!! I bought two Kitty Kurlz. I have 8 cats from ages 2 through 16 and not one of them wanted a thing to do with this! I spent hours trying, individually showing them, even putting catnip around it. I tried it as a single and also two together. No interest at all! Completely threw my money away on this one. And they won’t take it back because I contacted them after 33 days (it was for Christmas so I had it for more than 2 weeks before I gave it to them and I wanted to give it two weeks for them to learn to like it but they never did) … and they completely IGNORED my first two emails! Terrible customer service to boot. Read the ratings on any site, I should have … mostly bad.
19 January 2026
Unprompted review
Reply from Marlenespetshop
Hey Karen,
We’re really sorry your cats didn’t take to the Kitty Kurlz and that you had trouble getting in touch with us 😞. We completely understand how frustrating it must have been to spend time and hope they’d enjoy it, only for it not to work out.
Even though your order was outside the standard 30-day window, we’d love to make it right — if you reach out to us at sarah@marlenespetshop.com, we can offer a replacement, refund, or free shipping on a new toy that might be a better fit for your kitties. Every cat is different, and sometimes it takes finding the perfect toy to get them excited.
We appreciate your honest feedback and hope we can turn this experience around for you (and your eight furry friends!).
With Paws and Smiles,
Marlene's Pet Shop Team 🐱
I ordered the kitty kurlz…
I ordered the kitty kurlz fromMatlene’spet shop.Item is as described and my kitten really likes it. Communication is not great - asked for shipping updates since the tracking was subpar. Got an answer the day it was delivered. Otherwise everything was just fine.
13 January 2026
Unprompted review
Reply from Marlenespetshop
Hi Christine,
We’re so glad your kitten is enjoying the Kitty Kurlz! 😺 We do apologize for the delay in communication — with the holiday rush, some updates took longer than usual.
Thank you for your patience, and we hope to make your next experience smoother. We’d love to help spoil your little one again soon!
With Paws and Smiles,
Marlene's Pet Shop Team 🐱
I have never received the product even…
I have never received the product even though tracking says I have and they are not responding to my queries
6 January 2026
Unprompted review
Reply from Marlenespetshop
Hi Madonna,
We’re so sorry this has been such a frustrating experience 😞. That’s definitely not how we want things to go. Please reach out to us directly at sarah@marlenespetshop.comso we can sort this out quickly — we can resend your order or issue a full refund, and we’ll cover shipping to make it right.
We really appreciate your patience and want to make sure your cat gets their toy without any more hassle.
With Paws and Smiles,
Marlene's Pet Shop Team 🐱
Kittykurl does not work
The ad for Kittykurl made sense. I placed an order. Finally after 3 weeks the package arrived. I put it together. It kept separating. My cat was not impressed. Sniffed it and walked away.
I tried to reach out to the company to return it. They state that the offer a 30 day money guarantee.
I have sent them several emails to no avail.
This is another scam website. Do not buy. Read reviews here and you will see why.
Now I shall call my bank to remove charges.
23 December 2025
Unprompted review
Reply from Marlenespetshop
Hi Anne,
We’re really sorry to hear about your experience and the frustration it caused 😞. That’s definitely not the experience we want for anyone. Please know that we do honor our 30-day guarantee, and we want to make this right. If you haven’t already, you can reach out to us directly at sarah@marlenespetshop.com and we’ll arrange a full replacement or refund with free shipping — no extra hassle.
We completely understand your frustration with the delay and the product issues, and we truly appreciate the chance to fix this. We hope your cat gets a proper chance to enjoy a toy soon.
With Paws and Smiles,
Marlene's Pet Shop Team 🐱
Avoid Like The Plague
The only thing that went well with my purchase from this outfit is that my payment was processed without a hitch. One item arrived minus a part and the other item was supposedly delivered according to their tracker but I never received the item. They responded to my email about the missing part but that was the last I heard from them. No response to the message about the missing package and no response to the 2nd email about the defective item. Will not recommend purchasing from this outfit.
29 December 2025
Unprompted review
Reply from Marlenespetshop
Hey Pat,
We’re really sorry your order had so many issues 😞 — missing parts and delayed packages are definitely not the experience we want for anyone.
We’d love to make it right — if you reach out to us at sarah@marlenespetshop.com, we can replace the missing part, resend the lost item, or help you try a new toy with free shipping. All our toys are carefully made and shipped from our own production, so we want to make sure your kitties actually get to enjoy them!
With Paws and Smiles,
Marlene's Pet Shop Team 🐱
Never Again
Packaging was awful. Very late delivery. I cannot even imagine how to put the one toy I purchased together due to the way it was folded to package it.
Never would I order from these people again. This is not a reputable company. They do not know anything about running a business.
22 December 2025
Unprompted review
Reply from Marlenespetshop
Hey Linda,
We’re really sorry your order arrived late and the packaging made assembly difficult 😞 That’s definitely not the experience we want for anyone. We completely understand how frustrating it must have been.
We’d love to make it up to you, if you reach out to us at sarah@marlenespetshop.com, we can help you try a new toy with free shipping, so your kitties can actually enjoy something fun without the hassle.
With Paws and Smiles,
Marlene's Pet Shop Team 🐱
Odd turn for this cat toy
I bought one for my six year old cat. She has not touched it...but my grands (13, 13 & 15) spent the weekend and they fought over it! Never had so much fun out of a cat toy. While they were here, I ordered 3 and had them delivered to their home!
26 December 2025
Unprompted review
Reply from Marlenespetshop
Hey Ladybug,
We’re sorry your six-year-old wasn’t interested in the Kitty Kurlz 😞 Every cat has their own personality, and sometimes it just takes the right toy to spark their curiosity! It’s great to hear your grands had fun, though 😄
We’d love to help your kitty find a toy she actually enjoys — if you reach out to us at sarah@marlenespetshop.com , we can offer free shipping on a different toy from our collection. All our toys are designed and shipped from our own production, made with cats in mind.
With Paws and Smiles,
Marlene's Pet Shop Team 🐱
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