Ordering was easy, the products were delivered in a timely manner & without issue. The Kitty Curlz cardboard cat toy(?) was smaller than I expected, my cats can't really curl up inside of it so maybe... See more
Company replied
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Review summary
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I ordered the kitty kurlz It was a buy one get one free meanwhile they kept sending me messages to buy this other product or add this other product to use. Then another discount offer before I got a m... See more
Company replied
I ordered the kitty kurlz fromMatlene’spet shop.Item is as described and my kitten really likes it. Communication is not great - asked for shipping updates since the tracking was subpar. Got an answer... See more
Company replied
Marlene's is a great small business. I ordered Kitty Kurlz on promo for buy one, get one free. Communication was terrific. I received regular updates on shipping. They also reached out to offer anothe... See more
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4.0
Great
269 reviews
Replied to 98% of negative reviews
Typically takes over 1 month to reply
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One of the best
9 December 2025
Unprompted review
Reply from Marlenespetshop
Hey Mohammad,
We’re so happy to hear you think so! 😸 It’s always wonderful to know our toys are bringing joy to kitties. We hope your furry friend continues to have hours of fun with it!
With Paws and Smiles,
Marlene's Pet Shop Team 🐱
Don’t waste your money
Bought the flappy bird toy for THIRTY POUNDS and it lasted a total of 30 minutes and completely died. The cat was just confused then bored then the avian android offed himself in defiance. Don’t buy from this company, it’s a scam (and have since found the exact same toy on Amazon for less than half the price)
1 October 2025
Unprompted review
Reply from Marlenespetshop
Hey Julia,
We’re really sorry the Flappy Bird toy didn’t last and caused frustration 😞. That’s definitely not the experience we want for you or your kitty.
We’d love to make it up to you — if you reach out to us at sarah@marlenespetshop.com, we can help you try a different toy with free shipping so your cat has a better chance of finding something fun and long-lasting.
With Paws and Smiles,
Marlene's Pet Shop Team 🐱
Supply instructions
Supply instructions ! This is a total waste of money without them !
24 November 2025
Unprompted review
Reply from Marlenespetshop
Hi Margaret,
We understand how tricky it can be to enjoy a toy without clear guidance. If you’d like, we can send a new toy with free shipping so your cat can get the most out of playtime. Of course, we will give you the instruction! All our items are carefully made and shipped from our own production to ensure quality for your furry friend.
With Paws and Smiles,
Marlene's Pet Shop Team 🐱
SCAM!!! Do not order from here!
I was drawn to this company from multiple ads on Instagram. I tried finding similar products on Amazon, but after research found that Marlene's pet shop supposedly provided higher quality items. I should have stuck with Amazon. I ordered the value pack for my cat, Periwinkle's first birthday. I'm a college student and so I worked extra hours to be able to afford it (it's almost 80 dollars). I really believed in this company and wanted to give my cat a more fulfilling and exciting life through these products.
When I initially placed this order last Sunday, the checkout page told me that shipping would be 3-4 days. It has now been 7 days, and the package has still not been delivered. My cat did not receive her gifts for her birthday, and I could not afford to buy her alternatives. I am all for supporting small businesses, but being a small business is no excuse for lying to your customers. Honesty is the best policy. If your shipping takes two weeks, then advertise it as such. It is unacceptable that you have customers taking your word at hand value and for you to disappoint them.
I wrote multiple emails to Sarah, but she has not replied yet. If I do not receive my package and a reply within the time frame they claim to guarantee a reply by (12-24 hours), I will be calling my bank to dispute my credit bill charges.
This company is a scam. All it will do is bleed your pockets dry. Extremely disappointing.
22 November 2025
Unprompted review
Reply from Marlenespetshop
Hi Zoe,
It’s really disappointing to hear your cat didn’t get her birthday surprise . That’s not how we want anyone’s order to go, and we appreciate you letting us know. Some of our toys ship directly from our production, and occasionally things take longer than expected, but we want to make sure Periwinkle still gets to enjoy her gift.
If you reach out to sarah@marlenespetshop.com, we can send your order again or help you try a new toy with free shipping!
With Paws and Smiles,
Marlene's Pet Shop Team 🐱
I bought a toy and it was broken
I bought a toy and it was broken. They said there’s a full 30 day moneyback guarantee. She told me I had to take it to a shelter. I’m not driving to a shelter to give them a broken toy. I went back-and-forth for weeks and then they charged me for shipping and tax on a broken toy. Something that is defective. Don’t buy anything from these people.
11 November 2025
Unprompted review
Reply from Marlenespetshop
Hey Kristina,
Yikes — that sounds super frustrating! No one wants to deal with a broken toy, especially after waiting and trying to use the guarantee 😬. That definitely wasn’t the experience we hoped for.
Even though this was last year, we’d love to make it right — if you reach out to sarah@marlenespetshop.com, we can send you a replacement or a new toy with free shipping so your kitty can actually enjoy playtime. All our toys are made and shipped from our own production to make sure they arrive in great shape.
With Paws and Smiles,
Marlene's Pet Shop Team 🐱
A Great Mail-order Experience
Fast response, friendly and knowledgeable responses to questions, reasonable prices, nice product line, and great cat toy! I am very happy with this firm.
10 November 2025
Unprompted review
Reply from Marlenespetshop
Hi Richard,
We’re so glad to hear you had a smooth experience and that your cat is enjoying the toy 😸 Hearing that our customer service and products hit the mark really makes our day.
With Paws and Smiles,
Marlene's Pet Shop Team 🐱
Loved the idea of the starkball
Loved the idea of the starkball. Unfortunately it only held a charge for 5 minutes, which was about the time it took for my cat to be interested.
Don’t waste your money.
1 November 2025
Unprompted review
Reply from Marlenespetshop
Hey Ellen,
That’s definitely not the fun you were hoping for 😞. Batteries running out so quickly can be super frustrating, especially when your kitty is just getting interested!
If you reach out to sarah@marlenespetshop.com, we’d be happy to send a replacement StarkBall or help you try a new toy with free shipping so your cat gets the full playtime experience.
With Paws and Smiles,
Marlene's Pet Shop Team 🐱
Mine fell apart
Mine fell apart. It's in two pieces on the porch. I paid for it so it's staying there, even though all the cats ignore it.
30 October 2025
Unprompted review
Reply from Marlenespetshop
Hey Andrea,
Yikes, that doesn’t sound fun at all 😅. Even if the cats aren’t interested, it’s frustrating to have a toy fall apart right away. Thanks for letting us know — we’ll take this into account to improve our products in the future.
With Paws and Smiles,
Marlene's Pet Shop Team 🐱
Low Quality
Kitty Kurls product is fine. Good quality but my cat doesn’t care about it at all. The quality of the Stark Ball is really low. It stopped working a month after I bought it. Even when it’s fully charged, it barely stays on for more than a minute. Wouldn’t recommend their products.
5 September 2025
Unprompted review
Reply from Marlenespetshop
Hi there,
Thanks for sharing your experience. It’s great to hear the Kitty Kurls held up, but we’re sorry the StarkBall didn’t meet expectations 😔. Electronics can sometimes act up, and that’s never fun for you or your kitty.
If you’d like, you can reach out to sarah@marlenespetshop.com
and we can see about helping you with a replacement or trying a different toy — otherwise, we really appreciate the honest feedback and will use it to improve our products.
With Paws and Smiles,
Marlene's Pet Shop Team 🐱
No response from repeated emails asking…
No response from repeated emails asking to return the item. Cats refused to use the product even after sprinkling cat nip on the toy. Complete waste of time and money.
23 October 2025
Unprompted review
Reply from Marlenespetshop
Hey Julian,
We see this is from last October — so sorry your emails didn’t get answered back then 😔. If you’re still interested, please reach out to sarah@marlenespetshop.com and we can check on your order or see if we can help your kitties find a toy they’ll actually enjoy.
With Paws and Smiles,
Marlene's Pet Shop Team 🐱
scam company
scam company.
claims to be a US company but the website is managed from Hong Kong / Phillippines.
tracking requests go to a service address in Sheridan WY which is known as a front address for fake companies. Save youself headaches and dont buy anything from them. similar / identical products availble on Amazon.
22 October 2025
Unprompted review
Reply from Marlenespetshop
Hey John,
Thanks for leaving your feedback. We understand how this looks from the outside! Just to clarify, all of our toys are made by us and shipped from our own production — nothing is sourced from other stores or marketplaces.
If you want to check on an order or get more details, you can always email sarah@marlenespetshop.com
and we’ll be happy to help.
With Paws and Smiles,
Marlene's Pet Shop Team 🐱
Reply from Marlenespetshop
Hi Heather,
Oh no — that’s definitely not the experience we want for anyone 😟. Since this is from last year, it’s possible something went wrong with the shipping at the time.
If you email us at sarah@marlenespetshop.com
, we can check your order and see if we can make it right or offer a new toy for your cat to enjoy.
With Paws and Smiles,
Marlene's Pet Shop Team 🐱
Don’t buy!
Bad product, my cat’s are not interested at all. Very overpriced and definitely some kind of dropshipping store.
Misleading advertisement. Definitely won’t recommend buying anything here. Better order yourself at temu (because they probably get this from a same type of supplier but then add $20 as margin for themselves)
28 August 2025
Unprompted review
Reply from Marlenespetshop
Hi TJ,
We’re really sorry to hear that the Kitty Kurlz didn’t catch your cats’ attention. 😿 We completely understand how disappointing it can be when a product doesn’t meet expectations, and we truly value your feedback.
Just to clarify, we carefully select our products and handle them ourselves but we always appreciate hearing how we can improve.
If you’d like, feel free to reach out to us at sarah@marlenespetshop.com
and we can suggest something else your kitties might enjoy, with a little bonus discount and free shipping.
With Paws and Smiles,
Marlene's Pet Shop Team 🐱
Waste of money
As posters report, the item is cheaper elsewhere and my cats are not at all interested in it. Contacted company to return and get a refund and they try to convince you to keep the product for 50% refund. When requested return info they ghosted me. Do not buy.
Update: company agreed to a 75% refund and for me to donate the product.
7 October 2025
Unprompted review
Reply from Marlenespetshop
Hey Diane,
Thanks for sharing your experience. We’re really sorry the Kitty Kurlz didn’t capture your cats’ interest and caused frustration. 😿 We always want our products to delight both kitties and their humans, and it looks like this one missed the mark.
We’re glad we could work out the 75% refund and offer the option to donate the toy, our goal is always to make things right and help cats in need at the same time. If there’s ever anything else you’d like to try, we’d be happy to help with a recommendation and even a little discount for next time.
With Paws and Smiles,
Marlene's Pet Shop Team 🐱
The Kitty Kurlz Useless
The Kitty Kurlz was shipped from China. Took ages to get here, when it did arrive it was much, much smaller than advertised. I had purchased two, so I joined them together. Still smaller than the advert pic. My cat has totally ignored it, even covered it in his favourite catnip buds. Very disappointed and feeling ripped off.
2 September 2025
Unprompted review
Reply from Marlenespetshop
Hi Lyndi,
Oh no! We’re really sorry to hear that the Kitty Kurlz didn’t meet your expectations. 😿 We always aim for our products to match the photos and descriptions, but it sounds like this one didn’t quite hit the mark.
Sometimes cats are a little picky and it can take a bit for them to warm up to new toys—but we completely understand how disappointing this must have been for you. If you’d like, please reach out to us at sarah@marlenespetshop.com
so we can see how to make this right or suggest another toy your kitty might love.
With Paws and Smiles,
Marlene's Pet Shop Team 🐱
Company eagerly misrepresents product
Company eagerly misrepresents product, uses one of the worst shipping agents in the US, takes forever to respoond to e-mails, and hides all reviews lower than four stars.
26 September 2025
Unprompted review
Reply from Marlenespetshop
Hey Michael,
Thanks for sharing your thoughts. We’re really sorry to hear that your experience didn’t meet expectations. We strive to provide accurate product descriptions and timely support, and it sounds like we fell short here.
Just to clarify, we don’t hide any reviews—every piece of feedback helps us improve, and we value even the critical ones. We also work hard with our shipping partners to get orders to our customers as quickly as possible, though occasionally delays do happen.
If you’d like, please reach out to us at sarah@marlenespetshop.com
so we can personally look into your order and see how we can help make this right. Your satisfaction really matters to us!
With Paws and Smiles,
Marlene's Pet Shop Team 🐱
Horrible service
Horrible service, receved a faulty toy, and they clearly couldnt care any less. Would NOT buy anything from them!
8 August 2025
Unprompted review
Reply from Marlenespetshop
Hi Fredrik,
Oh no! We’re really sorry to hear that your toy arrived faulty. That’s definitely not the experience we want for our kitties—or their humans. We completely understand how frustrating it must be to get something that doesn’t work as expected, and we truly wish we could have assisted sooner.
It seems we might not have received your earlier message, but we genuinely want to help make this right. If you reach out to us at sarah@marlenespetshop.com
, we can look into a replacement or another solution so your kitty can enjoy a proper toy. Your satisfaction really matters to us, and we want to do what we can to turn this around.
With Paws and Smiles,
Marlene's Pet Shop Team 🐱
Cats ignore the toys
Cats ignore the toys. They are way overpriced as well.
I reached out to return within the window and it took days to get a response. I missed the email she sent. There is no way to process a return on the site.
18 August 2025
Unprompted review
Reply from Marlenespetshop
Hi Kara,
Oh no! We’re really sorry to hear your cats didn’t take to the toys. It sounds like we might not have received your earlier emails in time, and we truly apologize for the delay.
If you’d like, please reach out to us directly at sarah@marlenespetshop.com
, and we’ll do our best to make things right for you and your kitties.
With Paws and Smiles,
Marlene's Pet Shop Team 🐱
Good product, clear communication
When reading the reviews on this page, I got a bit scared and thought I fell for a scam.
So I was very happy when I received the package! It was delivered quite fast, within 14 days to Belgium.
Our cats are still getting used to the toy, one of them is starting to play with it, but we have difficult cats when it comes to toys... I'll give them some time :-)
2 September 2025
Unprompted review
Reply from Marlenespetshop
Hi Katrien,
Thanks so much for sharing! We’re thrilled your package made it to Belgium safely and quickly. 🌍 Your kitties sound delightfully discerning—sometimes it just takes a little time for them to warm up to new toys. Patience usually pays off, and we hope soon they’ll be having a blast!
We’d be happy to help you pick out something else your fur friends might love next time.
With Paws and Smiles,
Marlene's Pet Shop Team 🐱
Do not purchase from this store
Do not purchase from this store. It took forever to ship because they kept emailing me and requesting me to purchase more items. The I received a notice that my product shipped many days later I received a notice that my product was almost here. This was the case for several more days. When I emailed the company they said my shipment was lost and they were not notified by the shipper they offered me a refund and I said yes but since then no refund and no response to my email. I do not believe they ever shipped the product to begin with. I think it’s a scam to sell you a product then try to up sell.
16 August 2025
Unprompted review
Reply from Marlenespetshop
Hi Sheri,
We’re really sorry for all the frustration with your order—it definitely didn’t go as smoothly as we hoped. Your package was initially lost but later found. When you let us know you no longer wanted it, that was completely fine. We did offer a way to process a refund through a return, but we didn’t receive any updates from you after that.
If you’d still like to sort things out, just reach out to us and we’ll be happy to help!
With Paws and Smiles,
Marlene's Pet Shop Team 🐱
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