Marks and Spencer Reviews 1,882

The last twice I bought flowers from M&S for delivery, the recipients were very disappointed in the condition of the flowers, with leaves and petals all over the bottom of the box. I was asked by M&S to submit a review. I did this, outlining my concerns about the quality of the flowers delivered, only to be told that the review did not meet M&S criteria for the reviews, and was requested to edit the review. Does this mean M&S only publishes favourable reviews.

My gift cards are expired and was not aware of deadline to spend them. On the website there is no way to contact them to ask for assistance with this matter. I am their customer for 20 years of history. It’s disappointing

Another shopping trip where Marks and Spencer is left off the list being out of touch again - the only shop on my planned trip that doesn't allow dogs that aren't assistance dogs.
What special factor does Marks and Spencer believe its non-food areas possess that John Lewis doesn't? Why does it turn away dog owners' custom like this whereas John Lewis embraces us?

Will Marks and Spencer run and hide or actually respond with a coherent answer to these two questions?

Roses delivered by DPD on time. On opening the box the roses looked dried out. After soaking in a vase some of them perked up but they were all dead within days. An email with photo to customer service received a quick reply offering a refund. So far so good. I had paid with my PayPal account but put my wife's name on the address. That seemed pretty normal to me? However c.s. insisted that the person on the address had to contact them before they would issue the refund (citing data protection). This is despite arguing that it was paid for by me. It was all driving me crazy! In the end I got my wife to phone them and the refund was made. There should have been two boxes on the website- one for my address and one for the recipient, but there wasn't.
I understand that M&S have recently collaborated with massive flower enterprise MM Flowers, which was set up by Phil Whelan, a former buyer at M&S.

Yet again, appalling delivery service by Evri, who M&S keep employing, presumably just to annoy customers and waste their time. This time, the M&S warehouse didn't put my flat number on the label, even though the delivery instructions on my account include the flat number. I have complained about this countless times before, but does M&S do anything about it? Answer = No. So the Evri driver couldn't find my flat. Result = I didn't get the parcel, I had to ring M&S Customer Service AGAIN (this has been going on for YEARS), they had to sort it out. I probably won't get my parcel for another week.
MARKS AND SPENCER CUSTOMER SERVICE: ARE YOU STILL ASLEEP??!! FOR GOODNESS SAKE, GET YOUR DELIVERY SORTED OUT ASAP (AND DON'T USE EVRI).

I just wanted to say thanks to Yuton in the cafe at the White Rose centre near Leeds. He helped me use my sparks offer for a free drink & also made the oat latte which was great! He was polite, patient & friendly when I was having an old lady moment 😊

I'm beyond frustration with Marks and Spencer as a company in general! What the hell is going on with the qaulity and fit with most of their clothes, especially their underwear and nightwear, I've bought my underwear and nightwear from Marks, for more years than I care to can remember, Now I can't find 1 pair of knickers worth buying, the sizing for their knickers is absolutely wild!!!
I'm a size 8 yet even their size 12 is too small for me, and the quality is shocking. Thin material, no coverage, and poor designs, Their bras aren't much better, Marks and Spencer used to be the gold standard for underwear, now I'd say they're closer to primark, if not worse especially for the price of such poor qaulity.
The nightwear has gone the same way, again, poor qaulity and fit,
I know they're trying to appeal to a younger market, but if they believe anyone.... is going to pay Marks and Spencer prices for Primark qaulity they're deluded.
It also saddens me tha older generations are simply not wanted in Marks and Spencer anymore. They longer catered for any of their needs, I know a number of older people that wont even go for a a cup of coffee,
Poor show Marks and Spencer.

Merthyr Tydfil store
Booked an appointment online to get a bra fitting
Felt nervous has never been before
The lady I think her name was violet made me feel at ease and so comfortable
She was amazing explained everything and showed me where to find my right fit shape and size in the store,
I went away happy
Thankyou you were amazing

I went into the Prestatyn store today to buy bras - something I was dreading - but Elaine was wonderful and helped me pick out what I needed. She put me at ease and really went above and beyond. Thank you, Elaine! I wish they were all like you.

Honestly I'm not sure why I'm bothering with this review: clearly M &S don't give a hoot about all the previous awful comments.
Mill Hill Broadway branch - a small food only store.
Some smashing long serving associates - but they don't work at weekends . And the weekenders are - if I'm being kind - hopeless.
Shelves are devoid of stock -but they leave the empty packaging there.
The only exist door (automatic one)has been broken for weeks and weeks - with a sign saying - push the door: not easy - if you've actually managed to buy anything
and your hands are full and the door is heavy.
Food offering is abysmal! You're ok if you want - crisps and snacks and cakes and chocolates and alcohol (lots of that!) but food - nope.
Store is dirty.
M &S you very nearly failed before - you will unless you get your act together! Very sad.

Newcastle store has introduced tech menu to order food. What a nightmare. Scrolling through a menu to identify what you want to eat and drink. No way to indicate that you like your coffee extra hot. Went to see a person near the service point to request hot coffee. Again they had to scroll through another screen to find our order without success. Leave it with me was the final response. Coffee arrived lukewarm. Went to complain to another person. Told to leave with them and would replace. Sat and waited for new coffees which were hotter when they arrived. I have no problem with the staff who are trying their hardest with this system and were pleasant and polite. However M and S you have lost my custom. If I wanted this type of tech menu I would go to McDonald’s! They say that the high street is dying well one of it’s strengths is customer experience which is poor in M and S cafe.

Salmon and prawn en croute
Very dry hardly any sauce and only 1 prawn.....

😆😆😆

Roses arrived looking worse for wear and remained that way no roses opened and within 3 days were put in the bin. Asked to write a review I state dthois but I was advised by M anad S that it did not comply with their guidelines - it did - so they didn't publish it. Suggested I edit it but the link provided oddly did not work. Dire so controlling the narrative and taking money from customers for goods that are not fit for purpose under the Consumer Act 2015. I bought another bunch for my dad's remeberance day and excatly the same did not open and died in a couple of days. Went to Aldi paid £12 for an excellent bumch of long stemed roses.

Ordered flowers to be delivered for Valentines Day - they were not cheap. The flowers were pretty much dead on arrival.
When I rang to complain I ended up having to bargain for a refund and compensation. The compensation rose from an initial offer of £5, to £10 and finally £15z
Waiting to speak to a manager on call back which might be up to 72 hours!!!!

Very Disappointing M&S I thought you were better than this.
Seeing the advertisement on TV for M&S food Valentine’s Day promotion we visited our local M&S food store and whilst looking for the beef Wellington, which appeared to be the star item on the advert, along with another lady, there was none there and there was only a small space for it and the staff said that they haven’t had it in the day before they hadn’t had it in that day, but they might get it in the next three days and the third day of which was actually Valentine’s Day.
M&S created great marketing advertising this deal which has not been fulfilled adequately to meet the needs of customers. I contacted M&S on the phone and shared my disappointment only to be assured that someone would contact me in order to advise of availability, within the next three days.
However, this did not happen and we visited the store on the morning of Valentine’s Day. On asking the staff about availability. They informed me that they had had a few of the beef Wellington in early in the morning and they’ve obviously sold out very quickly. He also told me that it is a high-quality product and there was some issues with obtaining it.
I’m sure that M&S is well versed in their marketing strategy and the resultant uptake on the products they advertise and to not to provide adequate amounts of goods in a promotion is questionable, particularly one of the most premium item on that promotion.
The advert clearly presented the most desirable item on that promotion to draw in customers to which they have not adequately fulfilled customer requirements
For whatever reason this has made me mistrust this company and it’s not what I expect of Marks & Spencer’s.

I am not quite sure how many bad reviews M&S need to ignore before they realise they are flooded with terrible complaints . Btw writing to Stuart is a joke, you merely get put back to CustomerServices at Chester! Apparently they have a new Customer Services Director. Judging by the continuous stream of complaints on Trust Pilot and not reading one response, there is little change. I shall now continue with my unbelievable recent (well back dated to. 9th December) experience of customer complaints service.
I purchased £100 voucher for my cousin’s Christmas gift and on 15th January she rang me from a M&S store to let me know there was no money on the card. Of course she was embarrassed and humiliated by having to phone and give me that information and having to question her gift. I immediately contacted Customer Services mortified and by 28th January was told the store had forgotten to add the monies to the card and would send a new card out (this time directly to her address to avoid my having to spend another £6.95 to send it insured by post) .
I asked for an extra amount to be added for the upset and a miserly £10 was added. Thinking it was resolved I almost did a 5*review but thought I should wait until my cousin confirmed receipt of same. GUESS WHAT , NO bear with me…. I received the voucher addressed to my cousin at my home address 8 days later!
Repeating the whole process again. More time, more telephone calls and emails and Christmas long gone, another apology was made and a reassurance it would be rectified . Two days ago my cousin rang to apologise to me that she still hadn’t received the now THIRD card . I decided to take it further as I thought , pinging off emails to Stuart and customer services in the hope that as he says , he reads them all, Tom from Chester emails me completely unaware that we had spoken way back end of January. Sorry forgot to add that I had yet again asked for further recompense not for me but my cousin on the third card that she never got (possibly never sent in error) and an extra £5 was added. Today Tom has emailed me confirming that my cousin will receive a new card in 7-10 days !!!??? And that he has kindly added another £15 making her voucher now worth £130 for waiting for which may be 36 days for a Christmas gift. I am beside myself with embarrassment not only for me but for M&S.
I wrote this lengthy review to make it public amongst the hundreds that I read; in the vague hope that I actually get an opportunity to speak to the Head of Customer Services and dear old Stuart, but won’t be holding my breath

Valentines Meal Deal
Sirloin steak is like a minute steak. Minimum cook time is so well done only dog liked it.
Very limited choice in Inverurie store of mains and wines.

Wasted an afternoon trying to purchase a duvet cover. Website states item is low stock, on attempting to place in basket response is out of stock. Which suggest that their IT department is not competent. As search through surrounding towns indicates that Rushden Lakes outlet has 1. Call the number but end up speaking to a lady who tells me you cannot call the branch and she cannot help. So drive 45 minutes to Rushden Lakes to find out that they do not have the item nor do they have a bedding department. This I assume this is poor communication between management and the IT department or general incompetence. Final point as M&S will only allow customers to place a review on their site by invitation only this obviously biases the reviews to their benefit.

Customer service today in Derby was shockingly poor on an exchange item. Was made to feel very uncomfortable, will never shop at Marks and Spencer’s again. Can’t recommend at all.

So you have traveled from Manchester to London for the day…. Paid a whole lot of money to get their and back … you and your best muckee want to have something to eat and drink….

Guess what … you can have a fork … but you cannot have a cup.

You can buy a pack of 4 plastic glasses…. What a waste of plastic and what a waste of money.

Come on Mr Marks (who is now spinning in his grave) get a grip of your company policy on knives and forks (sorted). But buying cups for your drinks …, seriously???