Marks and Spencer Reviews 1,879

Cheshire Oaks big Marks. Went to the GFloor re opened refurbished cafe at the weekend with my elderly mother. Despite every diner having a table and chair we were told it’s all take away now. Small cardboard open boxes replaced plates. Flimsy wooden cutlery replaced stainless steel. And paper cups with tea & milk in, rather than a pot, milk jug and cup. I thought we’d sacrificed enough when they removed saucers. Sandwiches, tea and cake eaten like this for my poor mother. Knife broke twice, no spoon just a piece of wooden dowel. Dreadful experience. Was told you can use the 1st floor restaurant if you want proper dishes. Not that easy with a 97 yr old in tow. Marks seem to care less and less about the customer’s experience or comfort. Almost everyone in there was 60+. We deserve better when we’re paying top dollar.

I ordered a plant online for a relatives 90th Birthday. I specifically chose a delivery date when I knew people would be there so they could take it in for him. It didn’t arrive. Three days later, after many “in transit” and “delayed” messages I contacted customer services. A pleasant woman said she understood the plant would be dead so ordered another one. More delayed and in transit notifications followed. Finally, sadly after my relative was taken into hospital, the parcel was delivered at 9.45pm to an empty house a week after the Birthday. The “safe place” they chose was the front door step.
When asked to review my purchase I told them in no uncertain terms what I thought. They replied that my review had been moderated and declined to post it as it was about the delivery! How many negative reviews are invalidated by this get out clause? I will never buy anything from them online again!!! With some irony I have since received emails with suggestions for Mothers Day and Easter. Never again!

Marks & Spencer have to have most abysmal customer service when ordering clothing online, they have two speeds, DEAD SLOW & STOP! Even though you pay for delivery they are just the worst, you will be waiting 6-7 days or more before you get the items, when you finally get your order it will be all scrunched up and stuffed in the bag, they appear not to give a hoot about the condition of your items because they are clearly NOT packed with care!

Of all the companies I order from, M&S get a big fat 0 or 0 stars

Got a bit of shopping tomatoes went fuzzy bought a tin of lemon shortbread yuk and prices shocking.Also not given the options to opt out of valentine's or mother's day

Do not buy a mans suit
It comes folded in four and shoved in a bag
Unwearable
Customer service in South Africa do not care

Chelmsford store, click and collect. At the moment taking over two weeks from point of ordering payment being taken out of account, to being sent to store. Items lost, delivery dates not achieved, and in some cases items sold out, meaning they have charged me for items that are no longer in stock by the time it's due to be delivered. So after a 2 week wait I get a refund. Can someone explain why there is a problem with Chelmsford store and not others????

I bought the deep filled shortcrust pastry topped pie and it was absolutely terrible. The meat was chewy, not tender at all, definitely a cheaper meat and as for the butter rich pastry, it was like cardboard. Would I recommend? NO.

Looks like M&S have discontinued the Body by M&S Flexifit™ Wired Full-Cup T-Shirt Bra. I really can't understand why they would discontinue this product. They have loads of plunge and push up bras and unwired bras but have stopped selling something which is the best most comfortable bras ever! Really disappointed with this and will have to try and find something to replace them. None of the other bras they sell are any use, and the only other underworld tshirt bra has lace around the chest band which is really uncomfortable. Going to lose a lot of customers including me.

A card (post) plus token for daughter-in-law birthday. Ordered on 19th, delayed notice from Royal Mail on 24th.....didn't even arrive by 26th (the day in question). It has taken me two lengthy phone calls plus online chat and in the end - despite a small acknowledgement by way of compensation.....I have to cancel the card and then buy an ecard instead. This wasn't what I planned and the refund could take a number of days before arriving.....
The call handlers were helpful (although the guarantees from the first person just weren't fulfilled). We will see if the current offers actually materialise. Used to be such a good service. Will not use again.

M&S is a great place to shop, but M&S Caramel Egg 2026. After eating one egg, had a terrible headache, so had to have a Paracetamol. Looked at the ingredients. Ingredients in your Caramel Egg: Sugar, Dried Whole Milk, Cocoa butter, Glucose Sryup, Water, Sweetened Condensed Skimmed Milk, (Skimmed Milk Sugar) Cocoa Mass, Coconut Oil, Humerctant: Sorbital, Glycerol, Palm Oil, Sunflower Oil, Rapeseed Oil, Butter (Milk), Dried Skimmed Milk, Butter Oil, (Milk), Dextrose, Emulsifier: Lecithins (Soya), Salt, Natural Flavourings, Caramelised Sugar Syrup, Preservative: Sorbic Acid, Vanilla Bean Seeds, MilkChocolate contains Cocoa Solids 33% minimum, Milk Solids 20% minimum. Surely M&S can do better than this?

I thought I'd give M&S a go for a few groceries. After—all, they are touted to be a cut above the rest so and thought I'd be getting something special. I bought a stalk of Celery, a pack of 6 Beef Sausages, a pack of 6 Soft wholemeal Rolls and a pack of 4 Fruit Scones.

The celery came into the country from Spain, as does the rest of the major supermarkets. The Beef Sausages were pan fried and produced so much fat which I've never seen the likes of. The wholemeal rolls were described as being light but were very dense, damp-ish and heavy. I pinched a little from one roll, and it was a sticky dough so I took the remainder of the roll and rolled it on the palm of my hands and it returned to dough and the Fruit Scones were absolutely tasteless.

I threw everything in the bin except the celery and will avoid M&S Groceries at all cost in future.

Delivery of flowers and chocolates internationally was easy, delivery on time, flowers are beautiful! Thank you M&S. Five glowing stars from me.

I was sent a two beautiful bouquets and chocolates from a friend overseas. After only four days the roses failed to open and died, and the tulips were gone the next day. I am so annoyed as I know this must have been very expensive and I'm embarrassed to tell my friend how short lived they were. I personally will never send them to
friends and family. Very poor service.

I received a £30 potted plant (in a distinctive M&S green china pot) as a Valentine's gift on February 14th. Within just a week, it started turning brown and the flowers completely fell off. Since it was a gift, my partner didn't have the receipt, but he contacted customer service to see how this could be resolved.

​The representative asked us to send photos via a live link to prove it was an M&S product, which we did. After making us go through the effort of uploading the images while on the line, she immediately turned around and said there was absolutely nothing she could do to help. Why waste our time asking for photo evidence if you have no intention of offering a solution?

​When my partner asked to escalate the issue to a manager, she claimed she was the manager—which I find very hard to believe given the unhelpful attitude. I've had M&S plants die quickly in the past, whereas plants from Tesco and Waitrose seem to last and last. A complete waste of £30 and a very poor experience overall.

The boys skinny school trouser material has changed from a sleek look to a cheap thicker material and is not a skinny fit either. The ones i bought in 2024 were more classy looking.

love m&s can't go wrong always clean in all stores and the food is the best. went today and even busy lunch times staff are very friendly

I went to a so-called new 'flagship store' in the West Rose shopping centre, Leeds, yesterday and to say I was disappointed would be an understatement. Absolutely enormous, yes, easy to walk around and well-lit, yes, but the merchandise seemed so dull and was displayed so unattractively. Colours (presently fashionable browns, fauns and greys) combined with often shapeless garments just weren't tempting. I do understand this is a personal reaction but the merchandise just seemed so unattractive. In the past M&S has always found its own unique way to retain style exclusivity whilst still accommodating aspects of fashionable design and trends. Sad to say I wasn't slightly tempted by anything except a beautiful green Jaeger trouser suit! The Per Una range which used to appeal and to be purchased by all ages with its colourful and trendy shapes was none of those things!

And the good service, which for M&S staff was always non-negotiable: a philosophy passed on directly from its founders, an important and fundamental part of staff training, was hard to discover. Whilst self service tills are common in many shops of all denominations, the willing help of well-trained and helpful staff is what distinguishes them from one another.

Finally we decided to have coffee but were subjected to the worst possible discourtesy by finding that we had to use self-service order screens such as those found in MacDonalds - more than disappointing!

As to the decor - walking into the place was like walking into a factory or penitentiary centre, with no protection from the glare of unprotected lighting and muzak playing.

And, from these comments you will doubtless have worked out that I am part of an older peer group, but no less enthusiastic about M&S products and designs; more so in fact, as it is our generation who have always been your staunchest customers and for whom M&S is always the first destination!

The last twice I bought flowers from M&S for delivery, the recipients were very disappointed in the condition of the flowers, with leaves and petals all over the bottom of the box. I was asked by M&S to submit a review. I did this, outlining my concerns about the quality of the flowers delivered, only to be told that the review did not meet M&S criteria for the reviews, and was requested to edit the review. Does this mean M&S only publishes favourable reviews.

My gift cards are expired and was not aware of deadline to spend them. On the website there is no way to contact them to ask for assistance with this matter. I am their customer for 20 years of history. It’s disappointing

Another shopping trip where Marks and Spencer is left off the list being out of touch again - the only shop on my planned trip that doesn't allow dogs that aren't assistance dogs.
What special factor does Marks and Spencer believe its non-food areas possess that John Lewis doesn't? Why does it turn away dog owners' custom like this whereas John Lewis embraces us?

Will Marks and Spencer run and hide or actually respond with a coherent answer to these two questions?