We bought a Muick Mobility Scooter for my wife just over a year ago. It came with FREE Insurance with Mark Bates a year later, I had some queries about the scooter being stored in our garage.... See more
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Company details
- Insurance Company
- Caravan and Motorhome Insurance Company
- Home Insurance Agency
- Insurance Agency
- Mobility Insurance Company
Information provided by various external sources
One of the UK’s leading specialist insurers for the over 50s and disabled people. We have been providing mobility scooter cover and mobility equipment warranty for over 21 years which is why when you call Mark Bates Ltd you’ll be talking to someone who can discuss the best options available to keep you mobile and independent. With Mark Bates Ltd you can be confident you’re getting the best cover you need. Premier Care is a trading name of Mark Bates Ltd who are authorised and regulated by the Financial Conduct Authority, F.R.N.:308390
Contact info
Premier House, Londonthorpe Road, NG31 9SN, Grantham
- 01476 591104
- enquiries@markbatesltd.com
- markbatesltd.com
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The agent dealt with me quickly and It was quick and easy on the pocket to do
I was coming to the end of my month of free insurance the agent answered my question and got me insured quickly at a very good price
I could speak to a very nice person who…
I could speak to a very nice person who helped me sort out what I need to insure my disability buggy
The staff were olite and took care of us
After waiting for months & many phone…
After waiting for months & many phone calls you finally got my scooter repaired
But it was not good service
Great service and prive
Mark seemed to know his stuff!
Mark seemed to know his stuff. Once he had completed the presentation we lifted the trolley inro
the small boot of our Peugot 108. A relief for us as we thought the nearside passenger door could be usedr. The boot proved fine. then we tried the machine on
our sloping pavements. No need to avoid the worst bumps. Overall we were very happy and signed up.
staff so friendly helpful good…
staff so friendly helpful good knowledge of products took time in explaining how it worked trail run round store. also some extra things to consider. she was good marks out 10 25 my thanks to staff and you for you help and kindness to all very pleased jeff
Insuring my mobility scooter with Mark…
Insuring my mobility scooter with Mark Bates was very competitive and covered all possibilities
Excellent customer service and advice
Excellent customer service and advice
Highly recommend
A very happy customer
It's great to have the Insurance cover giving me a peace of mind about the electric wheelchair
They are very helpful,easy to get on…
They are very helpful,easy to get on with and the cover I've got for my micro scooter is well worth the money.10 out of 10
Quality Service 5 Stars.
I was contacted by Mark Bates ltd reminding me that my home insurance cover expired in 7days I decided to continue with Mark Bates and was quoted a very fair Home insurance cover, I also, while speaking to a very pleasant and knowledgeable lady on the telephone, decided to pay future payments by direct debit saving time and knowing my home is fully covered.
I have found that the insurance is…
I have found that the insurance is perfect for mobility scooters and one of the best i have found even to suggesting to my friends
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