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Mark Bates Ltd Reviews 19,739

•
TrustScore 5 out of 5

4.8

Insurance Company
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Review summary

Created with AI, based on recent reviews

Considering 5,810 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, pleasant demeanor, and efficiency, making interactions enjoyable and productive. The service provided is frequently highlighted as excellent, with many people appreciating the personalized approach and the ease of renewing insurance. Reviewers are particularly impressed with the quick response times and the smooth user experience, often noting the competitive pricing for the coverage received. While some customers mentioned that the company may not be the cheapest, they felt the quality of service justified the cost. A few other people also felt that the amount of reminders received was excessive.

What people talk about most

Staff

Consumers find staff to be positive, consistently describing them as very helpful, polite, and efficient.... See more

Service

Reviewers highlight positive aspects of service, consistently praising the staff for being helpful,... See more

Customer service

People report positive experiences with customer service, consistently finding staff to be helpful,... See more

User experience

Clients share positive opinions on user experience, frequently highlighting the ease and efficiency of... See more

Price

Customers had positive experiences with price, often describing it as good, competitive, and very reasonable... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We bought a Muick Mobility Scooter for my wife just over a year ago. It came with FREE Insurance with Mark Bates a year later, I had some queries about the scooter being stored in our garage.... See more

Rated 5 out of 5 stars

I always find renewing my mobility scooter insurance with Mark Bates so easy, Mark Bates inform me when the insurance is due and if i am happy with the annual charge have i have nothing else to do s... See more

Rated 5 out of 5 stars

I bought a mobility scooter & they recommended Mark Bates Ltd I was pleased with the cover & the price so it was done before I left the showroom very pleased

Company details

  1. Insurance Company
  2. Caravan and Motorhome Insurance Company
  3. Home Insurance Agency
  4. Insurance Agency
  5. Mobility Insurance Company

Information provided by various external sources

One of the UK’s leading specialist insurers for the over 50s and disabled people. We have been providing mobility scooter cover and mobility equipment warranty for over 21 years which is why when you call Mark Bates Ltd you’ll be talking to someone who can discuss the best options available to keep you mobile and independent. With Mark Bates Ltd you can be confident you’re getting the best cover you need. Premier Care is a trading name of Mark Bates Ltd who are authorised and regulated by the Financial Conduct Authority, F.R.N.:308390

Contact info

4.8

Excellent

TrustScore 5 out of 5

20K reviews

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Rated 5 out of 5 stars

Excellent service and peace of mind

I have been extremely pleased with the service provided by Mark Bates Ltd. The team has always been professional, friendly, and helpful whenever I have needed assistance. Their communication is clear, and they take the time to explain everything in a way that is easy to understand.
The insurance gives me peace of mind, knowing that I am properly covered and supported. Any questions I have had were dealt with promptly and courteously.
I would happily recommend Mark Bates Ltd to anyone looking for reliable insurance and excellent customer service. Thank you for your continued support.

14 May 2026
Rated 5 out of 5 stars

Excellent Insurance for Our Static Caravan

We’ve insured our static caravan with Mark Bates Ltd, and I’m really pleased with the service so far. Everything was explained clearly, the process was straightforward, and it gave us real peace of mind knowing our caravan is properly protected. The team were helpful, easy to talk to, and made sure we understood exactly what was covered.

It’s reassuring to have an insurer that specialises in this type of cover and genuinely seems to care about getting things right. Overall, a positive experience and a company I feel confident trusting with something so important to our family.

27 May 2026
Rated 5 out of 5 stars

Easy and rapid help

I was unable to renew the policy online so rang the number supplied. The call was answered immediately and the problem was solved rapidly by a very friendly member of the staff.

27 May 2026

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