I bought the mom and dad rings as a present ourselves for the birth of our son in July 2025. In October 25 the gold plate started fading at the edges. After providing the first pictures I was a... See more
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I contacted Maria Black four times by email and called multiple times over more than a month about a defective silver ring that developed deep scratches and small holes after only a few weeks. Not onc... See more
Company replied
I can not recommended Maria Black highly enough. Their jewelry is beautiful, and their customer service is incredible. I've bought several rings from them now, and every one has been amazing and even... See more
Company replied
Excellent customer service that went beyond my expectations. I owe several pieces of Maria Black jewellery that I purchased from other stores but will choose the main site from now on. Overall the jew... See more
Company replied
Company details
Written by the company
Maria Black is a crafted and considered brand where truly unique products tells a story of sensitivity and strenghts.
Contact info
Lille Strandstraede 14 D2, 1254 , Copenhagen K , Denmark
- +45 40483152
- customer-care@maria-black.com
- maria-black.com
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Hasn’t replied to negative reviews
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Super service!
I had a damage to the ring I ordered and the customer service got back to me quickly and gave me the help I needed.
Really love your jewelry! <3

Reply from Maria Black
Great service!
I just love Maria Blacks jewelries and on top of that they provide quick support and great customer service! :)

Reply from Maria Black
Wonderful service!
Wonderful service! I had a problem with a return, DHL left a package at a different address, however, after contacting the customer care it turned out that it was not a problem to collect the package from a different place. Wasn't it for Lise I would definitely have a major problem. She's awesome. Excellent customer service. A big hug for Lise.

Reply from Maria Black
Their team was helpful and efficient…
Their team was helpful and efficient when I needed a repair done for a bracelet!

Reply from Maria Black
ALWAYS MARIA BLACK!
I’ve been a Maria Black fan for a long time after discovering the brand on Mr. Porter. The designs are elegant yet fun, and then edgy but sophisticated. They do such a great job at having something for everyone, and the jewelry is made with the highest quality of materials. I always anxiously await each purchase and love to give them as gifts. Their customer service is also top notch, which is incredibly important when you give jewelry as presents as well!

Reply from Maria Black
Amazing jewellery and amazing customer…
Amazing jewellery and amazing customer service. I have many pieces from Maria Black and I am never disappointed <3

Reply from Maria Black
Fantastic service and great quality earrings
Fantastic service and great quality earrings!
Great pricing for the high quality earrings, very happy with my earrings. Had a small issue with one of them but got in contact with the customer service and it was dealt with really quickly and I'm happy, no complaints, great website!

Reply from Maria Black
excellent customer service
The team were so helpful with my issue and they are a wonderful brand. Thank you so much!

Reply from Maria Black
Fantastic response time from friendly…
Fantastic response time from friendly employees (Lise) in the customer care department :-)
I can only recommend Maria Black and will continue to purchase their items.

Reply from Maria Black
Great products and great customer service
Lise helped me out and was so kind and quick! I really appreciate the awesome customer service. I've been a customer for quite a while and love the products, so it's great to know that if anything happens, the team at Maria Black is there to be as helpful as possible. Thank you!

Reply from Maria Black
The customer service is excellent
The customer service is excellent. I purchased a stud with losen push back. I contact the customer service, Lise promptly replied with a solution. I enjoyed easy communication.

Reply from Maria Black
Kind customer service team and lovely product
My earrings had a faulty closing mechanic, when reported this to Maria Black Team I had an immediate response and they sent me a replacement pair.
Customer team is very kind and quick. The product itself is lovely, and feels good on my sensitive ears.

Reply from Maria Black
Got a pair of earrings for my birthday…
Got a pair of earrings for my birthday which I LOVED, but wore them everyday so one ended up breaking. Lise from customer support was so friendly and responsive and they arranged for a replacement. 100% recommend will buy again

Reply from Maria Black
I needed help with reclamation and the…
I needed help with reclamation and the service was excellent! I got the help right away and the follow up was amazing by your employee Lise. I am truly very happy with the service and will ofc still have Maria Black as my main jewlery shop.
Thank you again.

Reply from Maria Black
Fantastic Customer Service!
Maria Black's team is super attentive and responsive. They suggested solutions to my problem. They were super helpful from the beginning. Making the process a seamless and enjoyable experience.
I shop and stand by brands that care about their customers and Maria Black is no exception.
They are great!

Reply from Maria Black
Outstanding customer service
Outstanding customer service! I have received a faulty chain and they have sent me a replacement without any problems. Thank you!

Reply from Maria Black
Great product and amazing service!!
Great product and amazing service!!! Have been a customer for many years!

Reply from Maria Black
Excellent customer service!
The Maria Black-customer service is one of the best customer services I got to know. I had a more difficult question after a purchase, but one of their agents helped me out very fast, friendly and efficient! Thank you very much! For sure, I will purchase again :)

Reply from Maria Black
Very good and quick service/ response…
Very good and quick service/ response to my emails.
Also very openminded to help solve a problem and come to a solution.
Overall great and personal service which is very much appreciated!

Reply from Maria Black
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