Maria Black Reviews 

233
•
TrustScore 3.5 out of 5

3.4

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Rated 1 out of 5 stars

I bought the mom and dad rings as a present ourselves for the birth of our son in July 2025. In October 25 the gold plate started fading at the edges. After providing the first pictures I was a... See more

Rated 1 out of 5 stars

I contacted Maria Black four times by email and called multiple times over more than a month about a defective silver ring that developed deep scratches and small holes after only a few weeks. Not onc... See more

Company replied

Rated 5 out of 5 stars

I can not recommended Maria Black highly enough. Their jewelry is beautiful, and their customer service is incredible. I've bought several rings from them now, and every one has been amazing and even... See more

Company replied

Rated 5 out of 5 stars

Excellent customer service that went beyond my expectations. I owe several pieces of Maria Black jewellery that I purchased from other stores but will choose the main site from now on. Overall the jew... See more

Company replied

Company details

  1. Jewelry Store

Written by the company

Maria Black is a crafted and considered brand where truly unique products tells a story of sensitivity and strenghts.


Contact info

3.4

Average

TrustScore 3.5 out of 5

233 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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3.4

All reviews

(233)

8 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Super service!

I had a damage to the ring I ordered and the customer service got back to me quickly and gave me the help I needed.
Really love your jewelry! <3

29 September 2022
Unprompted review
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Reply from Maria Black

Thanks a lot for your kind words and for taking the time to rate us. We will look forward to help you out again in the future. All the best Team Maria Black.

Rated 5 out of 5 stars

Great service!

I just love Maria Blacks jewelries and on top of that they provide quick support and great customer service! :)

17 August 2022
Unprompted review
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Reply from Maria Black

Thanks a lot for your kind words and for taking the time to rate us. We will look forward to help you out again in the future. All the best Team Maria Black.

Rated 5 out of 5 stars

Wonderful service!

Wonderful service! I had a problem with a return, DHL left a package at a different address, however, after contacting the customer care it turned out that it was not a problem to collect the package from a different place. Wasn't it for Lise I would definitely have a major problem. She's awesome. Excellent customer service. A big hug for Lise.

11 August 2022
Unprompted review
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Reply from Maria Black

Thanks a lot for your kind words and for taking the time to rate us. We will look forward to help you out again in the future. All the best Team Maria Black.

Rated 5 out of 5 stars

Their team was helpful and efficient…

Their team was helpful and efficient when I needed a repair done for a bracelet!

10 August 2022
Unprompted review
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Reply from Maria Black

Thanks a lot for your kind words and for taking the time to rate us. We will look forward to help you out again in the future. All the best Team Maria Black.

Rated 5 out of 5 stars

ALWAYS MARIA BLACK!

I’ve been a Maria Black fan for a long time after discovering the brand on Mr. Porter. The designs are elegant yet fun, and then edgy but sophisticated. They do such a great job at having something for everyone, and the jewelry is made with the highest quality of materials. I always anxiously await each purchase and love to give them as gifts. Their customer service is also top notch, which is incredibly important when you give jewelry as presents as well!

8 August 2022
Unprompted review
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Reply from Maria Black

Thanks a lot for your kind words and for taking the time to rate us. We will look forward to help you out again in the future. All the best Team Maria Black.

Rated 5 out of 5 stars

Amazing jewellery and amazing customer…

Amazing jewellery and amazing customer service. I have many pieces from Maria Black and I am never disappointed <3

21 July 2022
Unprompted review
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Reply from Maria Black

Thanks a lot for your kind words. All the best Team Maria Black.

Rated 5 out of 5 stars

Fantastic service and great quality earrings

Fantastic service and great quality earrings!

Great pricing for the high quality earrings, very happy with my earrings. Had a small issue with one of them but got in contact with the customer service and it was dealt with really quickly and I'm happy, no complaints, great website!

20 July 2022
Unprompted review
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Reply from Maria Black

Thanks a lot for your kind words. All the best Team Maria Black.

Rated 5 out of 5 stars

excellent customer service

The team were so helpful with my issue and they are a wonderful brand. Thank you so much!

29 June 2022
Unprompted review
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Reply from Maria Black

Thanks a lot for your kind words. We will look forward to help you out again in the future. All the best Team Maria Black.

Rated 5 out of 5 stars

Fantastic response time from friendly…

Fantastic response time from friendly employees (Lise) in the customer care department :-)

I can only recommend Maria Black and will continue to purchase their items.

22 June 2022
Unprompted review
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Reply from Maria Black

Thanks a lot for your kind words and for taking the time to rate us. We will look forward to help you out again in the future. All the best Team Maria Black.

Rated 5 out of 5 stars

Great products and great customer service

Lise helped me out and was so kind and quick! I really appreciate the awesome customer service. I've been a customer for quite a while and love the products, so it's great to know that if anything happens, the team at Maria Black is there to be as helpful as possible. Thank you!

17 May 2022
Unprompted review
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Reply from Maria Black

Dear Stephen,
Thanks a lot for your kind words and for taking the time to rate us. We truly appreciate your kind words and are happy to hear that you fell this way.
We will look forward to help you out again in the future.
All the best Team Maria Black.

Rated 5 out of 5 stars

The customer service is excellent

The customer service is excellent. I purchased a stud with losen push back. I contact the customer service, Lise promptly replied with a solution. I enjoyed easy communication.

11 May 2022
Unprompted review
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Reply from Maria Black

Dear Yinghua,
Thanks a lot for your kind words and the five stars! We are happy to hear that our customer service helped you out with a good solution.
We are looking forward to assisting you again in the future.
All the best Team Maria Black

Rated 5 out of 5 stars

Very responsive customer service

10 May 2022
Unprompted review
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Reply from Maria Black

Dear Hugo,
Thanks a lot for your rating. This means so much to us.
We hope to be able to serve you again in the future.
All the best from Team Maria Black

Rated 5 out of 5 stars

Kind customer service team and lovely product

My earrings had a faulty closing mechanic, when reported this to Maria Black Team I had an immediate response and they sent me a replacement pair.
Customer team is very kind and quick. The product itself is lovely, and feels good on my sensitive ears.

9 May 2022
Unprompted review
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Reply from Maria Black

Dear Paula,
Thanks so for taking the time to rate us. We are truly happy to hear that you are happy with our service and our jewellery. We hope to be able to serve you again in the future <3
All the best Team Maria Black

Rated 5 out of 5 stars

Got a pair of earrings for my birthday…

Got a pair of earrings for my birthday which I LOVED, but wore them everyday so one ended up breaking. Lise from customer support was so friendly and responsive and they arranged for a replacement. 100% recommend will buy again

28 April 2022
Unprompted review
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Reply from Maria Black

Dear Em,
Thanks a lot for your sweet rating! We are so happy to hear that you got the help you needed from our Customer Support. We will look forward to helping you out again in the future <3
All the best Team Maria Black

Rated 5 out of 5 stars

I needed help with reclamation and the…

I needed help with reclamation and the service was excellent! I got the help right away and the follow up was amazing by your employee Lise. I am truly very happy with the service and will ofc still have Maria Black as my main jewlery shop.

Thank you again.

21 April 2022
Unprompted review
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Reply from Maria Black

Dear Embla,
Thanks a lot for your five stars and your sweet words. We are happy to hear that you got the help you needed and that you are happy with our service <3.
We look forward to helping you again in the future.
All the best Team Maria Black

Rated 5 out of 5 stars

Fantastic Customer Service!

Maria Black's team is super attentive and responsive. They suggested solutions to my problem. They were super helpful from the beginning. Making the process a seamless and enjoyable experience.
I shop and stand by brands that care about their customers and Maria Black is no exception.
They are great!

14 April 2022
Unprompted review
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Reply from Maria Black

Dear Helena,
Thanks a million for your five stars and for your sweet rating and words about our service.
We look forward to helping you out again in the future.
All the best Team Maria Black

Rated 5 out of 5 stars

Outstanding customer service

Outstanding customer service! I have received a faulty chain and they have sent me a replacement without any problems. Thank you!

12 April 2022
Unprompted review
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Reply from Maria Black

Hi!
Thanks so much for your kind words and the five stars. We appreciate you taking the time to rate us <3
We hope to be able to help you again in the future.
All the best Team Maria Black

Rated 5 out of 5 stars

Great product and amazing service!!

Great product and amazing service!!! Have been a customer for many years!

11 April 2022
Unprompted review
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Reply from Maria Black

Dear Nicole,
Thanks a lot for your five stars and you kind words.
We look forward to assisting you in the future.
All the best Team Maria Black

Rated 5 out of 5 stars

Excellent customer service!

The Maria Black-customer service is one of the best customer services I got to know. I had a more difficult question after a purchase, but one of their agents helped me out very fast, friendly and efficient! Thank you very much! For sure, I will purchase again :)

11 April 2022
Unprompted review
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Reply from Maria Black

Dear FB, Thanks so much for the 5 stars.
And for all your nice words, we are right here to help you. Have a great easter.
All the best from Team Maria Black

Rated 4 out of 5 stars

Very good and quick service/ response…

Very good and quick service/ response to my emails.
Also very openminded to help solve a problem and come to a solution.
Overall great and personal service which is very much appreciated!

7 April 2022
Unprompted review
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Reply from Maria Black

Thanks a lot Jessy for you 4 star rating. We really appreciate it. Wishing you a great easter. All the best from Team Maria Black.

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