Marbelltcg Reviews 

154
•
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 97 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally fast delivery times, noting that orders consistently arrive securely packaged and in pristine condition. Buyers also appreciate the helpful customer service, fair pricing, and wide selection of exciting gaming products available. People highlight that online purchases are handled professionally from start to finish with incredible care and attention. Some reviewers were not happy with unexpected delivery delays or items being unexpectedly placed on back order without prior notice. A few customers experienced frustrating communication challenges and long waiting times when trying to track missing parcels or resolve issues.

What people talk about most

Product

Reviewers mention positive feedback about product, highlighting great prices, competitive values below market... See more

Delivery service

Reviewers highlight positive aspects of delivery service, consistently noting that orders arrive very fast... See more

Service

Consumers find service to be a delight, with reviewers consistently praising the flawless, top-class... See more

Order

Customers had positive experiences with order, highlighting swift and flawless service with prompt dispatches... See more

Quality

Customers consistently note positive experiences with quality, highlighting that items are securely packaged... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Marbelltcg are brilliant and very caring towards the card collecting community. Me and my little brother collect pokemon cards as a hobby, however with scalpers and everything on retail going out of... See more

Rated 5 out of 5 stars

Absolutely brilliant experience! The Pokémon cards arrived super fast, were very well packaged, and everything was in perfect condition. Prices are some of the best I’ve seen, especially compared to o... See more

Rated 5 out of 5 stars

Fantastic seller. Everything arrived as described, on time and safely packaged. Bonus points for answering my queries via email promptly too. Would definitely buy from again!

Rated 5 out of 5 stars

Top class company that supports collectors. They do their best to combat scalpers and bots while aiming to get product into the real Pokemon fans 10/10 would recommend!


Company details

  1. Trading Card Store

Written by the company

We are passionate about Pokémon, browse our range of English and Japanese products, ranging from Sealed Boosters Boxes, Booster Packs, Collection Boxes and more!


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

154 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 20% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(154)

97 reviews in the last 12 months

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Rated 5 out of 5 stars

Premium Customer Service

Ive never left a Trust Pilot review before but this well deserves to be my first. I've ordered from Marbell TCG a couple of times now, and every experience has been excellent. But my most recent order really showed why their customer service is just top notch.

I requested a pristine ETB, and they kindly made a note on my account to hand-select the best one available before shipping. Unfortunately, the shrink wrap was damaged during transit. When I contacted them about it, I received the kind of customer service that I saw people talk about in the reviews.

The conversation felt genuinely personal. I wasn't talking to a scripted customer service agent giving formal, copy-and-paste responses, I was talking to someone who genuinely cared about making things right. They managed to be both friendly and professional throughout the entire process.

Without any hassle, they offered me the choice of a full refund or compensation that was more than fair. I also suggested that they consider upgrading the style of shipping boxes they use to help prevent similar issues in the future. To my surprise, they replied to let me know they had already gone ahead and placed an order for improved packaging.

That level of customer care and willingness to listen to feedback is incredibly rare. On top of that, every product I've bought from them has been competitively priced, always below market value.

When you combine great prices with genuinely outstanding customer service, it's easy to see the presence of the overwhelming positive feedback here. They've earned a customer for life, and whenever I'm looking for any specific TCG products I'd always see if they have it first before looking anywhere else.

15 June 2026
Unprompted review
Rated 5 out of 5 stars

Riftbound Spiritforged Booster Box Factory Sealed

Ah, you guys are absolutely awesome!

After starting Riftbound and spending hours upon hours and days upon days searching for even a single pack ( because of ridiculous scalpers) I decided to order a box as it wa so hard to even find a pack where I live. The box came factory sealed and in perfect condition but also boxed very very well!

Also very fast and efficient delivery!

Brilliant Shop and will be buying again next month!

27 April 2026
Rated 5 out of 5 stars

Prompt replies and delivery

I pre ordered a Riftbound booster box and i overlooked the delivery as I was still on holiday. The team got back to me very quickly and we arranged for it to be delivered to an alternate address. It came exactly when they said it would and it was in great condition. First time buying from Marbella and it was a great experience. Thanks guys 🙏

9 May 2026
Unprompted review
Rated 5 out of 5 stars

Great value and reliable

Great value and reliable. My purchase was delayed coming from the supplier, but Marbell handled it really well. They're communicative and an excellent seller.

24 April 2026
Unprompted review

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