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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the service for its efficiency and speed, often receiving results and reports within hours or a day. Many highlight the professionalism and helpfulness of the staff, noting their ability to put people at ease and provide clear information. The user experience is frequently described as easy and streamlined, making the process of getting moles checked convenient and stress-free. However, some customers also noted that the process for further investigation could be more integrated with GP surgeries, expressing concern about potential delays and additional costs to the NHS in certain situations.

What people talk about most

Service

Reviewers highlight positive aspects of service, consistently praising its speed, efficiency, and... See more

Response time

Consumers consistently report positive experiences with response times. Many reviewers highlight the speed of... See more

Staff

Users describe positive interactions with staff. Customers consistently praise the staff for being... See more

User experience

People report positive experiences with the user experience. Customers found the process very simple,... See more

Based on these reviews

Rated 5 out of 5 stars

I visited the Cindy Knight Clinic in Hildenborough, Kent and found the whole map my mole process from start to finish brilliant. I very quickly had the results from a consultation dermatologis... See more

Company replied

Rated 5 out of 5 stars

I am a clinic owner who recently onboarded with Map my Mole. Yesterday I submitted my clients mole for review and we had her report back in 45 minutes. In this instance the mole does require further... See more

Company replied

Rated 5 out of 5 stars

I bought the camera adaption, which included 3 mole checks, included in the price. It turned up in no time and I was constantly notified on its whereabouts. I uploaded a picture at about 6:45 in the m... See more

Company replied

Rated 5 out of 5 stars

Very professional service. Fast results. Only criticism (when my mole was thought to need further investigation) is that this isn't done directly with the GP surgery. The patient has to share the info... See more

Company replied


Company details

  1. Health Consultant
  2. Diagnostic Center
  3. Medical Diagnostic Imaging Center
  4. Self-Service Health Station

Written by the company

Get your mole checked by UK consultant dermatologists from the comfort of your own home. Map My Mole is the first app to include a certified Class 1 medical device with the service. Our bespoke dermoscope also called a dermatoscope attaches straight to your smart phone, allowing you to capture the detailed images needed by our experts. Our dermatoscope ensures our experts are compliant with the British Association of Dermatologists guidance on teledermatology. From first ordering your lens to receiving a report can take as little as 48 hours*. Our easy to use mobile app will guide you through the process of creating a mole submission for you or a family member.


Contact info

4.9

Excellent

TrustScore 5 out of 5

271 reviews

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How this company uses Trustpilot

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Rated 5 out of 5 stars

After a Consultation to discuss my…

After a Consultation to discuss my concerns l was told about this service being available and for peace of mind wanted to access!

2 March 2026
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Reply from Mapmymole

Thank you for your feedback! We're glad you chose to use the service for peace of mind and hope the process was helpful and reassuring. We really appreciate you taking the time to share your experience.🙏

Rated 5 out of 5 stars

What an incredible service

What an incredible service !
I couldn’t believe how quickly my results came back , within 4 hours !
Saved me so much time going back and forth to the Drs and hospital!
Luckily my results were all good 😊
Would recommend to anyone unsure about any lesions they are unsure about !

27 February 2026
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Reply from Mapmymole

Thank you for your wonderful feedback! We’re delighted that you found the process quick and easy, and that it helped save you the time of multiple appointments. Most importantly, we’re glad your results were reassuring. We really appreciate you recommending our service.⭐️

Rated 5 out of 5 stars

The service was good with a prompt…

The service was good with a prompt response (we did receive a response the same day but this isn't a guaranteed turn around).
The information given was informative and demonstrated the rationale for the observation provided.

28 February 2026
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Reply from Mapmymole

We appreciate your feedback and are pleased we could assist you promptly.🙏

Rated 5 out of 5 stars

A great service offered at my local pharmacy

A great service offered at my local pharmacy. Cuts out the need to get lengthy referrals from a dr to a dermatologist which means you can get an answer to any troubling issues with skin patches within 48 hours

4 February 2026
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Reply from Mapmymole

Hi Nic, thank you for your kind words. We are pleased you had a positive experience not only with us but with your local pharmacy as well. 😊

Rated 5 out of 5 stars

MapMyMole was quick and reassuring

MapMyMole was quick and reassuring - I received my results in under 24 hours. The comprehensive report from a dermatologist really helped reduce my anxiety about the mole.

2 February 2026
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Reply from Mapmymole

Thank you so much! So pleased you have had reassurance. 💙

Rated 5 out of 5 stars

Fast and accurate

Extremely fast report. Whole process very simple, would highly recommend.

5 February 2026
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Reply from Mapmymole

Thank you for leaving this positive review.💙

Rated 5 out of 5 stars

I loved the experience with Mapmymole

I loved the experience with Mapmymole, where in few hours I had the report and finally I am safe to remove it without concerns.

2 February 2026
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Reply from Mapmymole

We are so pleased you had a positive experience and had the outcome you wanted. 💙

Rated 5 out of 5 stars

Outstanding Service. Highly Recommend

I could not be more impressed with this company. Having found a changing mole on my cheek, I tried to contact my GP and was not able to even make contact.
Map My Mole responded same day and gave me all the guidance needed to send high resolution photos off to a fully qualified dermatologist. They promise a 48 hour turnaround, but I received a full and detailed report within a couple of hours, explaining what to do next.
I am so impressed with the service in terms of accessibility, affordability, efficiency and level of detail. Would definitely recommend them to anyone with a skin concern.

21 January 2026
Unprompted review
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Reply from Mapmymole

Thank you so much for leaving this positive review! We are so pleased you now have peace of mind. 😊

Rated 5 out of 5 stars

Impressive same day service

The same day service was very impressive and the information and advice given was adequate for what I needed - the type of mole and whether it was okay to have it removed privately without talking to a doctor

5 January 2026
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Reply from Mapmymole

Thank you for leaving this positive review. We hope treatment goes well. 😊

Rated 5 out of 5 stars

Efficient and helpful experience

Quick, efficient response to my initial query. Early appointment where things were fully explained. Comprehensive report covering recommendations. All personnel pleasant and helpful

7 January 2026
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Reply from Mapmymole

We are so pleased you had a positive experience!🤩

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