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Review summary

Created with AI, based on recent reviews

Looking at 57 reviews, most reviewers were let down by their experience overall. Many people were dissatisfied with the product, finding it to be of poor quality, appearing cheap, and not matching the advertised images. Customers also reported issues with the price not reflecting the quality, and the product often arrived poorly packaged, sometimes damaged, or with incorrect items. Reviewers frequently encountered unhelpful customer service, struggling to get assistance with returns, refunds, or order issues. Some people also mentioned that the product ruined their nails or did not last as long as expected. Conversely, a small portion of people found the product easy to apply and remove, with some even being happy with its longevity.

What people talk about most

Product

Customers consistently note negative experiences with product quality and presentation. Many reviewers report... See more

Quality

Reviewers highlight negative aspects of quality. Many customers report that the product feels low quality,... See more

Price

Clients share negative opinions on price, often describing products as cheap and not worth the money spent.... See more

Customer service

Reviewers express strong dissatisfaction with customer service. Many report unhelpful responses, with some... See more

Order

Users describe negative interactions with order. Many customers report issues with delivery, including orders... See more

Reviews shaping this summary

Rated 2 out of 5 stars

Arrived eventually, wrapped in bubble wrap, not boxed, as was advertised. Went on ok, but I haven't tried any other products to compare to and only lasted 10 days.

Rated 2 out of 5 stars

Lasted 3 days. Is a cheap product you can buy from shein but your paying a lot more and not worth it. Also sent me the wrong colours!

Rated 2 out of 5 stars

i order after seeing it this month on instagram and i regrect it , arrived in a basic bag with packaging that didn't match. Removal was also a pain and left my nails feeling dry and rough.

Rated 1 out of 5 stars

Save your money, rubbish product, poor finish and customer services unhelpful and refused a return/ refund. My nails felt horrible wearing the product so I removed after 3 days and it left a residue... See more


1.6

Bad

TrustScore 1.5 out of 5

155 reviews

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1-star

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Rated 1 out of 5 stars

AVOID AVOID AVOID

Came much later than the time given on ordering, when I emailed they gave a different time frame. Once arrived was looking forward to using but never again, the stuff sticks like superglue. I followed the instructions and applied 3 coats of the colour to get what should of been an even coverage. I have never seen anything so bumpy. I didn't apply the activator as knew this would make it harder to remove and it still took me over half an hour to remove from the 3 fingers I had done. The removal kit that is brought separately is useless wipes are dried up. Complete waste of money as it went straight in the bin. AVOID AT ALL COSTS

13 April 2025
Unprompted review
Rated 1 out of 5 stars

DO NOT BUY THIS PRODUCT

DO NOT BUY THIS PRODUCT
AWFUL CUSTOMER SERVICE,
I HAVE BEEN WAITING 3 MTHS For a 20.25 REFUND
Just keep lying saying the payment has been sent
Please don’t deal with this company

I haven’t used the product to be be fair packing awful and no instructions
I ordered a package by mistake -as took two payments

I agreed a reduced refund still not paid although advertise 90 day refund, this doesn’t exist
Will report the company to Trading Standards

Wish I had read reviews
Please read and don’t buy

2 January 2025
Unprompted review
Rated 2 out of 5 stars

Received the order

Received the order, poor packaging just wrapped in bubble wrap no paper instructions you have to download it. I have used it twice , first time was not great. I thought the second time will be better but it chipped within 3 days. Very little powder in the pots.

22 February 2025
Unprompted review
Rated 1 out of 5 stars

Terrible customer service I placed an order and received it…

I placed an order and received it pretty quickly. However, the packaging is very poor. No written instructions. The goods didn’t look like the advert. Having now read the reviews I’m reluctant to use the product as I’ve just spent 6 months getting my nails back to a healthy condition because they were damaged by build a gel. Having decided to return the goods I contacted the Company. I’ve sent three emails but had no response. You can’t return the goods without their permission. Obviously, this is not what they want. I wish I had read the reviews before I purchased the set. £30 wasted. I don’t understand how they can get away with such terrible customer service. Don’t buy if your unsure‼️ I will update if I get a response.

27 February 2025
Unprompted review
Rated 4 out of 5 stars

It's what you pay for and it's good

It doesn't come in a box which everyone has said. It doesn't matter but it's misleading as to what's on the add. Just put it in a box Manicista!
I thought I must have ordered the wrong color but reading the reviews, maybe I didn't! However I like what was sent, it wasn't a million miles away from what I ordered.
Took a couple of practice times but overall, my nails look lovely. They are strong and it peels off after about a week but that's fine for me. My nails were absolutely not damamged! I will be ordering again from them as I hate going to the salon and this is a nice compromise for me.

20 February 2025
Unprompted review
Rated 1 out of 5 stars

Won’t give return address.

Been in contact with company for 10 days now. I opened the box realized I am allergic to the system. Wrote to them to return. They will not send me return address. I have been back and forth with them.
I am so mad!!! What a hassle.
DO NOT BUY FROM HERE.

13 February 2025
Unprompted review
Rated 1 out of 5 stars

Scam warning

Scam warning - don’t buy from this company. Tried to cancel my order 5 minutes after I ordered it but they said it was too late. Then tried to get a return address. They wouldn’t give me a return address. They offered a 30% refund -then 70% refund -then 100% refund. No refund has ever been received. They said they have a technical problem issuing refunds. What a joke.

12 February 2025
Unprompted review
Rated 1 out of 5 stars

Shocking!

Received as a Christmas present from my husband, arrived in a Jiffy bag with no instructions! After finding how to apply, I did my first set. Cracked and chipped within 24hrs, colours are poor, not as shown on website…absolute rubbish, only advice I can give is DO NOT WASTE YOUR MONEY!!!

27 December 2024
Unprompted review
Rated 1 out of 5 stars

Very poor product

Very poor product. Chips and cracks appeared within 24 hours but their helpline suggested I hadn’t applied it properly. Tried again with same result so it all went in the bin. Extremely difficult to remove and my nails were left very damaged. Do not buy.

20 August 2024
Unprompted review
Rated 1 out of 5 stars

Very poor

Very poor. Ordered the starter kit in a box as a Christmas present. Some items ( not what was ordered) turned up 2 weeks later in a Jiffy bag. No instructions either.
Reported this but had nor response to return. Still waiting for a response

20 December 2024
Unprompted review
Rated 1 out of 5 stars

Wish I'd seen the reviews first

Wish I'd seen the reviews first! Company not keen to refund, even though they have a policy on website. Any refund must be agreed by them before you can send back, but they aren't replying to my emails, so currently unable to return.

13 December 2024
Unprompted review
Rated 1 out of 5 stars

Don't waste your money

Product arrived way after 10 business days stated on their website, and only offered a 30% refund which is ridiculous. Also not bothered to use when I saw that the ingredients are the same as super glue,(not the powders) I noticed same review from others, which is hard enough to remove from skin so can only imagine damage it could do to nails. Am sure I will find a use for the powder for handicraft products

6 December 2024
Unprompted review
Rated 1 out of 5 stars

Disappointed with product… do not buy?

Dissappoiting packaging who arrived. Bit that was just the start.. the actual product is terrible.
Followed the instructions which were great. Unfortunately cracks appeared within 24 hours and it is extremely difficult to remove following all the instructions for removal.
It reminds me of superglue. Waste of money and definitely won’t be using again. Can’t even give it away as don’t want anyone else to experience such a poor product.

2 December 2024
Unprompted review
Rated 1 out of 5 stars

Really shoddy product

Really shoddy product. Arrived in bubble wrap, no instructions. Chipped after one day. Absolute nightmare to remove. Has ruined my nails. I left a review on their website which never showed up. A con. Please don’t use.

1 November 2024
Unprompted review
Rated 1 out of 5 stars

The quality of the powder itself was extremely poor

I had a very disappointing experience with Manicista, and I feel their advertising is misleading. The product they promote on Facebook looks luxurious, but what I received was far from it. My package arrived wrapped only in bubble wrap, not in the elegant box they advertised. Additionally, they sent the wrong colors, and while they agreed to replace them, the quality of the powder itself was extremely poor. After just one day, the varnish started chipping.

When I reached out to customer support to discuss my concerns, they were unhelpful and dismissive, insisting that I must have used the product incorrectly—which I hadn’t. Despite their claim of a 30-day return policy, they refused a full refund, saying that since the powder was opened, I would only be eligible for 30% of the price. And to make things worse, any honest review posted on Facebook gets deleted almost immediately. I wouldn’t recommend this product or company; my experience has been nothing but frustrating.

24 October 2024
Unprompted review

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