Manhattan TV Reviews 

The box is totally unreliable. Put into standby overnight and it then will not turn on in the morning. Can not be relied on to record programmes when your not there, so makes it pointless

Had my Manhattan T2-R HD TV Recorder for 2 years (bought from John Lewis). After an initial set up blip which Manhatten were helpful in sorting out it's been OK - not brilliant but OK. Two years on and I am increasingly frustrated with its inability to just do what it it supposed to do. Recordings freeze, the remote is so sensitive I almost have to sit in front of the set a couple of feet away to get the remote function to work (new batteries fitted), it loses connection far too easily, it powers down in the middle of watching something ... the list of gripes just goes on and on. Two years - is that it? It'll be in the bin within a few weeks. Buy Manhatten again? Nope - not likely. Not after this.

"Simple set-up, easy to navigate" - it seemed - but oh the bugs!! Fails to respond to remote either completely or partially, iPlayer crashes & takes the whole box out, "home" screen menu simply flickers on top of existing program, lip-sync needs correcting for every single channel change. Only answer is reboot, which is an almost daily event. Support offer PR & platitudes, while expecting customers to do the testing & rectification they should already have done.
After 2 wks of what can only be described as experimentation by Manhattan, they have the nerve to accuse me of not cooperating!! Clearly ignoring what they laughingly call a guarantee, by refusing to replace this faulty product! Stay well clear of this shoddy company!

had this T4 box awhile now, overall not a bad little box for the price, better than the useless Freesat box I had before, which kept crashing and did not get to the end of recordings, only downside to this box is when viewing an item in play mode(you have rewound a program etc,) you cannot put the information bar on unless you exit the live play mode or go back to the full guide, also the box is very slow to start up on mornings when putting the TV on, which is very annoying as the word Manhattan keep coming up to or 3 times before the box will load, and then it goes through the motions telling you that it’s connected to your Internet, when I feel there is no need for this, Hopefully they may send an update to sort this out, I’ve also found that it is a bit slow to turn over, it also asks if you wish to view certain programs in HD if you are on a channel that is not in HD, instead of asking this why does it not switch automatically to HD?, which is always a better viewing experience. Would definitely recommend but needs a few tweaks.

T4-R purchased 20/6/24. Like the previous reviewer I also have had trouble. ( Sound cutting out now and again ). I was assured it can' t be the Recorder and Alex has been very good over many weeks trying to pinpoint our signal problem. Many things where tried all to no avail. I found out after purchasing a more modern telly ( my decision,old one 12 years old) that the problem disappeared. The recorder itself I would recommend to any one, I for one am very pleased with it,and it' s price would take some beating.

I bought a T4-R recently and had issues with the aerial signal strength when I first set it up. I contacted Manhattan for advice and got fantastic customer service from Alex who diagnosed the problem and then helped me to reconfigure the aerial connections in my house. The T4-R works perfectly now, I’m very happy with it. Kudos to Alex for going above and beyond for fixing an issue which was nothing to do with the T4-R.

I have had this unit for a few weeks now and am very happy. Purchased from Richer Sounds with service excellent as always. I ordered on line then moved that order to the Edinburgh Store. Easy and seamless. The box its self is excellent. well built and just works exactly as I wished. Yes there are a few minor issues with the software. This is being addressed my Manhattan and they are very easy to communicate with. Some people complain that the unit does not have Netflix and other premium services. It is true but it is not Manhattan's fault. These big corporations are just not willing to licence small producers. The issue is easily resolved with a Fire-stick, Apple TV box, or just about any smart TV. To make life really easy I have purchased a one-for-all Universal Remote. One-For-All actually created a new code for the new box. Again a great company. Overall this has been a great purchase and at a great value price. I left SKY for this and have no regrets. 2 months SKY subscription pays for the T4-R. It even has features that are better than SKY, like the rewind TV schedule

Purchased the tr4 1Tb recorder to replace Sky satellite tv. What a brilliant machine, it is fast and so easy to use (the program listings are similar and as easy to use as Sky TV) I just wish Manhattan had released it earlier. I am cancelling Sky and saving £30 per month. I highly recommend the tr4.

I have a TR2 (waiting for the TR4) just a mention of the excellent customer service I have received since buying my box a couple of years ago. If I have a problem I have sent an e mail and someone has always got back to me very quickly. Very knowledgeable pleasant staff who have talked me through how to fix my problem. I am a long retired pensioner, but they explain things I can understand. It is so nice to speak to someone instead of pressing buttons Well done Manhattan.

After many years with a Humax Freesat box I moved to a Manhattan Freview box because of the better streaming Freeview provide - The box works as expectted BUT whoever signed off on the BLUE TEXT ON A BLACK BACKGROUND needs to be sacked for gross misconduct as it is UNREADABLE!!! I have raised it but Manhatton support think its the way forward and ALL providers will have BLUE TEXT ON BLACK BACKGROUNDS so people at best strain to read bit of the text - KEEP IT SIMPLE is always best and having ALL the text WHITE ON A BLACK BACKGROUND has worked from school days with blackboards and white chalk - IF Manhatton wanted to differentiate and it is only a "IF" they could have had the words in CAPITALS or BOLD WHITE not blue - CHANGE IT OR GO OUT OF BUSINESS AS CUSTOMERS WILL SWERVE YOU AND GO TO HUMAX

Do not get any of these boxes. I have one and it is absolute rubbish. It is the second one I have as the first one broke. It keeps freezing and keeps deleting the recordings (which it has done as of today!) I have spoken to Customer Service and been sent a USB to update the box but this still does not help! Wish I’d never bought it

Rubbish box, and I bought two of them, one for me and one for the wife. The problem is with recording, cut off before the end of the film or freeze. I have just tried to play back two films, non got to the end, both failed on two different channels so it's not them. Nothing more u/less than a set-top box recorder that fails. The thing also freezes, you can get over this by unplugging the thing, but the not recording thing stays with it. It's like buying a book and the last page has been torn out, u/less box. Going in the bin buying new tomorrow

The Manhattan T3 - R is a waste of money and Manhatton service is a joke.
The Manhattan T3-R was purchased from Argos in October 2022 with a T2-R. After many problems with the TR-2, which resulted in a replacement being provided, this was then also returned / refunded as it was also faulty. The T3-R was not initially used much as it was in a different room but after the return of the T2-R we used it in the main living room and had many problems with this unit also but as time had elapsed Argos refused to give a refund. The unit will now not record (faulty hard drive) but as Manhatton service was so poor (went back to them many times with the T2-R & now the T3-R has problems and they want me to return it to them at my expense) it is now considered scrap and I have now wasted a lot of time & money. To have problems with one unit can happen, when this happens again with a replacement also (T2-R) this starts sending alarm bells and to now have issues with the the T3-R leads to one obvious conclusion regarding the Manhatton range. The T3-R is now scrap and I will not waste any more of my time & money with them.
We have now purchased a Humax Aura 2TB 4K Ultra HD Smart Android Freeview Player / TV Recorder and this is brilliant and works well (highly recommended).

Date of purchase: 23 October 2022

Had great service after returning my set top box especially since it was my fault! They sent out new cables for me which in fairness they didn't have to do and the initial phone call to the techy guys was really friendly and positive. Many thanks all round :)

Very good customer help line. Fast, effective help for problems.

Amazing support from this company who got my T2.R working perfectly, especial thanks to Mukesh who sent me a USB stick and talked me through the updating process including initialising the hard drive which I was having problems with. Can't fault this technical support team, brilliant !

I have the TR3 box and freezes frequently. I can't record 2 channels & watch a third as the instructions suggest.
Tech support suggested a factory reset to solve the freezing problems but it didn't last long before freezing again. Also often stops recording before a programme finishes even though the programme is running to time and the fact that l have put 10 minute padding time.
I wouldn't buy another one. It is still under warranty too.

I bought the Manhattan T2-R recorder from ASDA Living in Arleston, Telford in March 2023.
Within a few weeks it completely froze and I could neither record nor play back programmes which I had recorded.
I phoned Manhattan Customer Services and the engineer suggested turn off unplug turn on, check signal strength and a few other things.
None fixed the problem, so eventually the engineer said the only way to fix the problem was for me to carry out a factory reset. I did and all my recordings were erased.
Over the next year I had all sorts of problems sometimes daily. The main problems are:
• a whole days scheduled recordings do not record
• programmes which have been recorded disappear and I cannot view them. A few days ago, I recorded 4 programmes and they showed up as having been made. When I tried to view them the next day, they had all disappeared!
• I get a blue screen and then all the controls are inoperative. I cannot switch the machine off. I have to unplug at the mains and plug in again, much later. Sometimes overnight.
• the device affects the picture on my television. Sometimes images are pixelated or I cannot tune to some TV stations.

I have updated to the latest software, provided by Manhattan but that has not fixed any of the habitual problems.
I phoned Manhattan on 16th May 2023 and spoke to Layla Ghosum. I asked her how long should the device last. Should I be having these problems after just 15 months? She said that IF THE DEVICE WAS NOT FAULTY it should last for years. Certainly longer than 2 years. Clearly mine is exceedingly faulty. I decided to buy a Humax. This works so much better.

I've owned a T3-R since November 2019 and lately I've been having problems with the hard-drive and the picture freezing So I contacted Manhattan and the guy told me to send it back and they'd replace the hard-drive, so I did just that expecting to be charged a fee for a replacement hard-drive I've owned this box for over 3 years Yesterday I had a brand new T3-R box delivered FREE OF CHARGE from Manhattan no questions asked, That's what I call service!!!

worst tv box I have ever bought and I have bought plenty and since latest software update it’s much worse especially trying to skip backwards it has a mind of its own. Looking to find a better box which should be easy.