Makro South Africa Reviews 670

I ordered an item on on the 13th and still not moving on the tracking
I’d like to find out what could be the issue

But its really inconveniencing to order an item
And only being told on last day when its supposed to be delivered that theres no stock

Whereas it would make everyone’s life to know from early days..

The order being canceled on the day of delivery is so wrong and inconveniencing to customers.

Very incompetent. If there supplier is unable to deliver, surely that can be identified before the delivery date

My experience with Makro’s online service has been absolutely unacceptable.

I purchased a bicycle for my husband through their online store. The ordering process and delivery were smooth, and the item arrived on time. However, once he tried the bike, he realised it was too large for him. We immediately requested a return and refund in line with their stated policy.

Today marks two full weeks since that request, and the bicycle is still sitting in my home because no one has come to collect it.

I have followed up repeatedly. Each time, I am met with scripted apologies and no meaningful action. There is no accountability, no clear communication, and no sense of urgency. It is incredibly frustrating to be left in limbo after already paying for the product and doing everything required on my side.

It is deeply disappointing that a large retailer cannot manage something as basic as a scheduled return. The lack of service, coordination, and ownership is shocking.

Based on this experience, I strongly caution anyone considering purchasing from Makro online to think twice. The buying process may appear smooth, but if something goes wrong, be prepared for a drawn-out and frustrating ordeal.

I ordered a well known brand stainless steel pressure cooker and received a crappy already unboxed item that is made of aluminium no brand name, the quality is a shocker. So Makro is allowing third party sellers to peddle their crap under the guise that it’s a well known brand, the box I received was so damaged and held together with plastic wrap that one can see it’s been sold a number of times and returned. Scams are one thing but this is just a scam and Makro slow it. It’s beyond disgraceful and the customer care was a nightmare to deal with.

I wish I read the reviews before buying from Makro online. Ordered 21 Jan, 2 weeks layer nothing. 5 calls later you dont get anywhere, no service and now almost month later still waiting for my refund! They advertise stock that they dont have, the call centre cant speak to suppliers...just STAY AWAY! Save yourself the agony of paying money for something you just wont get!

I’m extremely disappointed with my experience — I purchased an item from their online shop and have been waiting over three weeks for delivery, with no clear communication unless I repeatedly follow up by email. Online shopping is meant to be convenient, but this has been a complete nightmare. Phone support was unhelpful, the call got cut off, and the background noise on the support line was so loud with people laughing and chatting that I could barely hear the operator. Overall, very poor communication, unprofessional customer service, and a frustrating shopping experience.

Terrible, terrible, terrible service from Makro online. I ordered a standing mirror. Delivery date: 4 Feb 2026 - no delivery. When I phoned the FIRST time I was told the courier did not collect the parcel, but I will be kept up to date on the tracking of the order. NO communication for 5 days. When I phoned the SECOND time I was told there might be a stock issue but I will be contacted by a manager. Still I have had NO feedback of any sorts. They have absolutely no customer service . Never again!

DONT BUY FROM MAKRO SA!! It's as good as getting scammed!!
I am absolutely disgusted with the service from Makro Online or Chef's Pride.

I am absolutely disgusted with the service from Makro Online and Chef’s Pride.
In December, we purchased a gas stove for R28,000. The product description was unclear, and we were under the impression that it was a gas hob with an electric oven. When the stove was delivered two weeks later, we discovered that it was in fact a full gas stove, including a gas oven — which was not what we intended to purchase.

We immediately logged a return. The stove was collected from us, and since then we have had to call every single week just to get an update. There has been absolutely no proactive communication.

Chef’s Pride has refused to get involved, stating that they are a third party and have a trading agreement with Makro preventing them from engaging directly with customers. I was informed by Jason from Chef’s Pride that they are unable to provide feedback due to this agreement. That internal arrangement does not absolve either party of responsibility. The product carries the Chef’s Pride name, and Makro handled the sale — both brands are linked to this experience.

Today — mid-February — the very same stove was delivered back to us. After contacting Makro, we were told they “do not know” about the return and that it will be escalated again.

This is completely unacceptable.

We have been without resolution for nearly two months. There has been no accountability, no clear communication, and no urgency. The level of service is shocking and deeply disappointing.

What makes this even more concerning is the lack of transparency. There is no clear platform to leave a proper public review for Makro on Google, and public comments cannot be left on their Facebook page. That raises serious concerns about accountability.

Customers should not have to fight this hard for basic service, honesty, and resolution. I will never purchase from Makro again, and this entire experience has left a lasting negative impression.

Extremely disappointing experience! wish I could give 0 stars if that were possible. The fan I purchased was not as advertised on Makro’s website. The listing showed a two-pack with specific blade and wattage details, but the product delivered was a different brand entirely, with damaged parts, incorrect wattage, and a manual that doesn’t even match the fan.

Important components mentioned in the instructions were missing, and the packaging looked as if random parts were put together just to work. To make matters worse, when I contacted customer service to request a return or exchange, the consultant laughed and implied it was my fault for ordering online.

This reflects poor quality control, misleading advertising, and unacceptable customer service. I expected far better from a company of this size.

I was gifted a baby bouncer for my baby shower, the wrong one was delivered so we logged the return to swap for the right one,we did this online , for the second time the wrong one was delivered. We called makro for assistance and again told log online the return, there was nothing they could do . the reason for the call was to avoid the same issue happening again. It seems Makro sell products through third parties and do not have the information of the supplier to assist with resolutions. It is shocking feedback to be told by the company you purchased from that they cannot assist further when you have had the same issue twice and require more assistance. Both times the package was incorrectly labelled. Surely Makro would want to follow up with their suppliers to ensure items are being labelled correctly and that their clients do not receive the wrong things time and time again, seems not. The call centre agent was unable to help in besides saying log the return. We will do this again and hope for the best.

Absolutely shocking experience. Order promised in 7 days and they obviously take the money immediately. After 10 days not even shipped yet and no communication. Sent an email and they said sorry item no longer available and will return your money in 7-14 working days !

WORSE PLACE TO SHOP ONLINE!!! BOUGHT OVER 9K WORTH MAKRO ONLINE AND THEIR APP SAID IT WAS OUT FOR DELIVERY TODAY! TURNS OUT THEY DIDNT EVEN GET THE STUFF FROM THE SUPPLIER TO BEGIN WITH! MAKRO BASICALLY TOOK MY MONEY FOR NOTHING AND HAD NO STOCK AVAILABLE!!!! BIG CROOKS! DONT TRUST THEM AT ALL !!! CUSTOMER CARE IS SHIT SERVICE

I ordered and paid for a TV with my credit card online,
The second my payment went through, an error message came up on the screen to say there was a problem. I have now called them 5 times to get my refund, every time they make me jump through hoops, and still no refund.
I will never buy anything from Makro again!

I ordered an office chair which showed in stock and that delivery would take 2 days. 2 days past and no delivery arrived. After emailing and enquiring, i got an email back to say the order was cancelled and refunded due to no stock.
Upon searching for the exact same chair again on Makro Online, i saw the price went up by R1500 too, so im thinking they make a mistake on the price and hence cancelled and refunded my order!
Absolutely pathetic!

I must say Makro has the worse customer service than any other online retail and they don't even care about their customers. I bought study chairs online on the 29th of Jan still no update about my order. Last yr my order was canceled without informing me.

Makro has the worst customer service ever. They have no regard for their customers. Purchasing goods online is as good as throwing your money away.
People must just stay away from buying anything online at Makro because when your experience an issue with the goods you bought online, they look for any excuse for not wanting to replace/fix or refund the money.

i bought the appliances at Makro online and they promise to deliver them the following day, it is now day 7 and when i track shipment is not moving

I would not recommend purchasing online from Makro. They firstly delivered late, then they delivered short items. They made me log a return 3 weeks in the return has still not been collected. You will loose money if purchase online from Makro

Placed an order for a tv and was told it would be delivered on Saturday 24th January. After receiving no updates I called on Saturday and was told there was a problem with the supplier and handing over the tv but that the matter would be escalated. Called again on the 26th and was told the exact same thing. This is extremely disappointing as the delivery was supposed to happen on Saturday already. I also work during the week and do not have time to sit around and wait for a call or delivery. Please do not purchase online from Makro, you will be left disappointed and frustrated.

I ordered edp harmaf as advertised to be deliver 21 jn only delivered 23 jn the package was damaged and the product was edt not edp and not original. counterfeit harmaf smell fake

I received an SMS confirming delivery of my fridge at 8:00 am today. At 8:30I called the driver to ask for an update and was told he would arrive in “less than 30 minutes.” By 9:00, with no further communication, I called again—only to be informed that he was still in Olifantsfontein, Johannesburg, at least an hour away from my location.

This level of poor planning and communication is unacceptable. In a market where delivery services like Checkers Sixty60 and Takealot operate efficiently and transparently, Makro is clearly falling far behind. If this is the standard of service, it is difficult to see how they expect to remain competitive.