Major Fitness Reviews 

2,883
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Evaluating 876 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality and sturdy build of the products, often comparing them to commercial-grade equipment. Many people are highly satisfied with the smooth operation and versatility of the machines, finding them well-made and inspiring for their home gym needs. The delivery service is frequently highlighted as quick and timely, with many reviewers noting that items arrived sooner than expected. However, some customers also noted issues with customer service, describing it as subpar, slow to respond, or unhelpful in resolving problems like missing or damaged parts. There were also occasional complaints about the organization of parts within boxes, making assembly tedious, and the placement of weight plate holders limiting usability.

What people talk about most

Product

Customers consistently note positive experiences with product, praising its quality, sturdiness, and... See more

Quality

Reviewers highlight positive aspects of quality, with many describing the equipment as well-made, sturdy, and... See more

Delivery service

People report positive experiences with delivery service, often noting that shipments arrived quicker than... See more

Customer service

Clients share ambiguous opinions on customer service, with some reviewers praising it as excellent,... See more

User experience

Consumers find the user experience to be positive, with many reporting great overall experiences and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

B52 PRO Machine is great, good instructions with you tube help, only wish weight stacks arrived at same time. Mine arrived five days after rack. Excellent quality, we will be ordering more items... See more

Company replied

Rated 4 out of 5 stars

Shipped quicker than I was told. Package and delivery were easy to unload (i recommend if you have gravel to have sheets of plywood on hand). The instructions were easy to follow and took about 6hrs... See more

Company replied

Rated 4 out of 5 stars

The machine is really great…well made, very functional and inspiring The only drawbacks I have encountered were as follows The machine arrived in 9 boxes - 5 with the machine parts & 4 b... See more

Company replied

Rated 4 out of 5 stars

I think they make good and well thought out products at a reasonable price for many items. Given that they make a 3x2 rack which ties you to their system, they do support their racks with a lot of add... See more

Company replied


Company details

  1. Fitness Equipment Store
  2. Sporting Goods Store

Written by the company

MAJOR FITNESS was founded in 2021, specializing in creating versatile and budget-friendly strength training racks for fitness enthusiasts. To embody MAJOR's brand philosophy, we consider users pilots, aiming to design products as high-performance as fighter jets for users. With a dedicated team of fitness experts, MAJOR FITNESS focuses on research and development. The best-selling PLM03 multifunctional power rack and SML07 multifunctional smith machine have drawn customers worldwide; annual sales reached 50,000 units, earning widespread customer favor.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 14% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.3

All reviews

(2,883)

872 reviews in the last 12 months

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Rated 4 out of 5 stars

Worth the buy. Buy once cry once.

My overall experience has been absolutely fantastic. Customer service is knowledgeable and helpful. There was one missing bolt they sent an extra when I called and asked about it. Gym equipment is great and solid condition. Worth its salt. The cables glide a little sticky at times but not often. Plenty of attachments to purchase and add to it as well. My two biggest complaints are. 1. I asked to ship UPS. They shipped FedEx. 2. Their accessories like handles for the cables the lat pull down bar the biceps and triceps bar. Cheap and plastic like of they came from the dollar store they could have done better on there. At the end of the day we would purchase this again.

30 March 2026
Major Fitness logo

Reply from Major Fitness

Thank you for your feedback.
We're honored to be part of your fitness journey. It’s great to hear that you're happy with your experience and our equipment. At Major Fitness, we're committed to providing high-quality products and exceptional service to help our customers achieve their training goals. We truly appreciate your support and feedback, as it helps us improve our products and services.
Sincerely,
Major Fitness Customer Service

Rated 5 out of 5 stars
Major Fitness logo

Reply from Major Fitness

Thank you for your feedback.
We're honored to be part of your fitness journey. It’s great to hear that you're happy with your experience and our equipment. At Major Fitness, we're committed to providing high-quality products and exceptional service to help our customers achieve their training goals. We truly appreciate your support and feedback, as it helps us improve our products and services.
Sincerely,
Major Fitness Customer Service

Rated 5 out of 5 stars

We received our B52 Pro in a timely…

We received our B52 Pro in a timely manner. Set up was relatively straight forward. We’ve loved using this machine. We would love however to add more weight to the weight stacks. Otherwise it’s a 10/10

7 May 2026
Major Fitness logo

Reply from Major Fitness

Thank you for your feedback.
We're honored to be part of your fitness journey. It’s great to hear that you're happy with your experience and our equipment. At Major Fitness, we're committed to providing high-quality products and exceptional service to help our customers achieve their training goals. We truly appreciate your support and feedback, as it helps us improve our products and services.
Sincerely,
Major Fitness Customer Service

Rated 5 out of 5 stars

The machine is awesome

The machine is awesome, Theres so much you can do with it. Very sturdy design. The design is also aesthetically pleasing. This machine has surpassed any expectations that i had.

6 May 2026
Major Fitness logo

Reply from Major Fitness

Thank you for your feedback.
We're honored to be part of your fitness journey. It’s great to hear that you're happy with your experience and our equipment. At Major Fitness, we're committed to providing high-quality products and exceptional service to help our customers achieve their training goals. We truly appreciate your support and feedback, as it helps us improve our products and services.
Sincerely,
Major Fitness Customer Service

Rated 5 out of 5 stars

Great product

Great product. Efficient shipping. Installation clear and concise.

7 May 2026
Major Fitness logo

Reply from Major Fitness

Thank you for your feedback.
We're honored to be part of your fitness journey. It’s great to hear that you're happy with your experience and our equipment. At Major Fitness, we're committed to providing high-quality products and exceptional service to help our customers achieve their training goals. We truly appreciate your support and feedback, as it helps us improve our products and services.
Sincerely,
Major Fitness Customer Service

Rated 5 out of 5 stars

Fast delivery and equipment is great…

Fast delivery and equipment is great quality! We are loving not having to drive up to a crowded gym!

6 May 2026
Major Fitness logo

Reply from Major Fitness

Thank you for your feedback.
We're honored to be part of your fitness journey. It’s great to hear that you're happy with your experience and our equipment. At Major Fitness, we're committed to providing high-quality products and exceptional service to help our customers achieve their training goals. We truly appreciate your support and feedback, as it helps us improve our products and services.
Sincerely,
Major Fitness Customer Service

Rated 5 out of 5 stars

Great product delivered in a timely…

Great product delivered in a timely manner. Assembly took a while which is to be expected, but instructions were easy to follow.

5 May 2026
Major Fitness logo

Reply from Major Fitness

Thank you for your feedback.
We're honored to be part of your fitness journey. It’s great to hear that you're happy with your experience and our equipment. At Major Fitness, we're committed to providing high-quality products and exceptional service to help our customers achieve their training goals. We truly appreciate your support and feedback, as it helps us improve our products and services.
Sincerely,
Major Fitness Customer Service

Rated 5 out of 5 stars

The quality of the equipment is…

The quality of the equipment is outstanding

6 May 2026
Major Fitness logo

Reply from Major Fitness

Thank you for your feedback.
We're honored to be part of your fitness journey. It’s great to hear that you're happy with your experience and our equipment. At Major Fitness, we're committed to providing high-quality products and exceptional service to help our customers achieve their training goals. We truly appreciate your support and feedback, as it helps us improve our products and services.
Sincerely,
Major Fitness Customer Service

Rated 3 out of 5 stars

The customer service is horrible

The customer service is horrible. You can only email and they only reply after midnight. A part came that was faulty and after over a week of emails they finally sent a new one. Almost three weeks later I received the part. Not to mention when I did call the support line the lady acted like she couldn’t care less and I should know that emailing is the only way I could get a new part.

5 May 2026
Major Fitness logo

Reply from Major Fitness

Dear Valued Customer,
Thank you for your feedback. We’re sorry to hear that your experience did not meet your expectations.
At Major Fitness, we value our customers and take all concerns seriously. We would like the opportunity to learn more about your experience and work toward a resolution.
Please contact our support team at support@majorfitness.com and include your order information. We will review your case and do our best to assist you.
We appreciate your feedback, as it helps us improve our products and services. Thank you for giving us the chance to make things right.
Sincerely,
Major Fitness Customer Service

Rated 5 out of 5 stars

Equipment is top notch

Equipment is top notch! 👍👍

3 May 2026
Major Fitness logo

Reply from Major Fitness

Thank you for your feedback.
We're honored to be part of your fitness journey. It’s great to hear that you're happy with your experience and our equipment. At Major Fitness, we're committed to providing high-quality products and exceptional service to help our customers achieve their training goals. We truly appreciate your support and feedback, as it helps us improve our products and services.
Sincerely,
Major Fitness Customer Service

Rated 4 out of 5 stars

Missing a pulley wheel out of the box…

Missing a pulley wheel out of the box and was responded to via email in a timely manner. All the equipment is made with quality material and my family and I are extremely happy with everything!!

3 May 2026
Major Fitness logo

Reply from Major Fitness

Thank you for your feedback.
We're honored to be part of your fitness journey. It’s great to hear that you're happy with your experience and our equipment. At Major Fitness, we're committed to providing high-quality products and exceptional service to help our customers achieve their training goals. We truly appreciate your support and feedback, as it helps us improve our products and services.
Sincerely,
Major Fitness Customer Service

Rated 5 out of 5 stars

I LOVE my major Fitness page and all…

I LOVE my major Fitness page and all the attachments so much this has been one of the best purchases I've ever made

4 May 2026
Major Fitness logo

Reply from Major Fitness

Thank you for your feedback.
We're honored to be part of your fitness journey. It’s great to hear that you're happy with your experience and our equipment. At Major Fitness, we're committed to providing high-quality products and exceptional service to help our customers achieve their training goals. We truly appreciate your support and feedback, as it helps us improve our products and services.
Sincerely,
Major Fitness Customer Service

Rated 5 out of 5 stars

Excellent customer service and great…

Excellent customer service and great equipment

2 May 2026
Major Fitness logo

Reply from Major Fitness

Thank you for your feedback.
We're honored to be part of your fitness journey. It’s great to hear that you're happy with your experience and our equipment. At Major Fitness, we're committed to providing high-quality products and exceptional service to help our customers achieve their training goals. We truly appreciate your support and feedback, as it helps us improve our products and services.
Sincerely,
Major Fitness Customer Service

Rated 4 out of 5 stars

Overall very happy with the B52

Overall very happy with the B52. I wish it was a little taller for the pull ups but we can make it work. The quality is good and pieces all went together well. Customer service takes about a day but they did respond to every questions.

2 May 2026
Major Fitness logo

Reply from Major Fitness

Thank you for your feedback.
We're honored to be part of your fitness journey. It’s great to hear that you're happy with your experience and our equipment. At Major Fitness, we're committed to providing high-quality products and exceptional service to help our customers achieve their training goals. We truly appreciate your support and feedback, as it helps us improve our products and services.
Sincerely,
Major Fitness Customer Service

Rated 4 out of 5 stars

This machine is amazing

This machine is amazing. Amazing! I put it together, it looks great, it's sturdy, it does everything, and for the things it doesn't do, i can get attachments! Honestly it's awesome. My only complaint is that I got a ton of boxes to put this together and I thought I was going to open the boxes in order. But that wasn't the case. I had to pull a part out of box one and put it with a part from box 4 then bolt it together with hardware in box 3. It was random. I wasn't missing anything but I had to search and I didn't expect that. Other than that, it's a great machine.

2 May 2026
Major Fitness logo

Reply from Major Fitness

Thank you for your feedback.
We're honored to be part of your fitness journey. It’s great to hear that you're happy with your experience and our equipment. At Major Fitness, we're committed to providing high-quality products and exceptional service to help our customers achieve their training goals. We truly appreciate your support and feedback, as it helps us improve our products and services.
Sincerely,
Major Fitness Customer Service

Rated 5 out of 5 stars

Well made

Well made materials. Fast delivery. Satisfied with my purchase.

30 April 2026
Major Fitness logo

Reply from Major Fitness

Thank you for your feedback.
We're honored to be part of your fitness journey. It’s great to hear that you're happy with your experience and our equipment. At Major Fitness, we're committed to providing high-quality products and exceptional service to help our customers achieve their training goals. We truly appreciate your support and feedback, as it helps us improve our products and services.
Sincerely,
Major Fitness Customer Service

Rated 5 out of 5 stars

Weight stack upgrade is perfect

Weight stack upgrade is perfect. Customer service handled me ordering the wrong stack well. Appreciate all of the help. Installation was not bad and my weight rack is perfect!

2 May 2026
Major Fitness logo

Reply from Major Fitness

Thank you for your feedback.
We're honored to be part of your fitness journey. It’s great to hear that you're happy with your experience and our equipment. At Major Fitness, we're committed to providing high-quality products and exceptional service to help our customers achieve their training goals. We truly appreciate your support and feedback, as it helps us improve our products and services.
Sincerely,
Major Fitness Customer Service

Rated 5 out of 5 stars

Fast Reponse

Fedex lost one of the pieces of my B52 Pro that I ordered and Major Fitness responded rapidly and was able to get me the package quickly.

2 May 2026
Major Fitness logo

Reply from Major Fitness

Thank you for your feedback.
We're honored to be part of your fitness journey. It’s great to hear that you're happy with your experience and our equipment. At Major Fitness, we're committed to providing high-quality products and exceptional service to help our customers achieve their training goals. We truly appreciate your support and feedback, as it helps us improve our products and services.
Sincerely,
Major Fitness Customer Service

Rated 5 out of 5 stars

Quality build

Everything came as advertised. High quality stuff

2 May 2026
Major Fitness logo

Reply from Major Fitness

Thank you for your feedback.
We're honored to be part of your fitness journey. It’s great to hear that you're happy with your experience and our equipment. At Major Fitness, we're committed to providing high-quality products and exceptional service to help our customers achieve their training goals. We truly appreciate your support and feedback, as it helps us improve our products and services.
Sincerely,
Major Fitness Customer Service

Rated 4 out of 5 stars

Overall great rack

Overall great rack, weights, and barbell. Only thing that I’ve been having issue with is the lubricant of the rods. Followed the recommended steps. I still have issues every now and then.

27 April 2026
Major Fitness logo

Reply from Major Fitness

Thank you for your feedback.
We're honored to be part of your fitness journey. It’s great to hear that you're happy with your experience and our equipment. At Major Fitness, we're committed to providing high-quality products and exceptional service to help our customers achieve their training goals. We truly appreciate your support and feedback, as it helps us improve our products and services.
Sincerely,
Major Fitness Customer Service

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