Maitrip Reviews 67

TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 64 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, professionalism, and dedication, often highlighting their efforts to go above and beyond. People frequently commend the excellent customer service, noting prompt responses, clear communication, and a stress-free booking process. Reviewers are particularly impressed with the efficiency and ease of the service, with many appreciating the quick response times and the smooth handling of their travel arrangements. The booking process is described as straightforward and well-organized, leading to a positive overall experience for consumers.

What people talk about most

Staff

Consumers find staff to be positive, highlighting their helpfulness, efficiency, and professionalism. Many... See more

Service

Users describe positive interactions with service, highlighting its ease, efficiency, and reliability. Many... See more

Booking process

Reviewers highlight positive aspects of the booking process. Customers consistently praise the ease and... See more

Customer service

Customers consistently report positive experiences with customer service, highlighting the helpfulness and... See more

Response time

Reviewers mention positive feedback about response time. Customers consistently praise the quick and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

First time I bought ticket from Mai Travel. I really appreciate customer service from Miss Irum shah. Very quick response and excellent communication. She really assist me and give very convenient tra... See more

Company replied

Rated 5 out of 5 stars

It’s rare to find someone who genuinely cares about delivering good service, and Upendra’s dedication truly stands out. Because of his support, I feel confident and comfortable booking with My Trip ag... See more

Company replied

Rated 5 out of 5 stars

Recently I booked air tickets for my parents I attended by Lipika she handled all the process very professionally and offered me many pocket friendly deals accordingly my needs. I recommend everyone... See more

Company replied

Rated 5 out of 5 stars

Had an amazing experience with Devanti and Sree from Maitrip! Devanti helped us find the most suitable tickets for our needs and truly went the extra mile with her exceptional service. Sree pro... See more

Company replied


Company details

  1. Travel Agency

About Maitrip

Written by the company

MaiTrip was established with a passion to help travellers find the best choices for their dream holidays or for visiting friends and family, whether within Aotearoa New Zealand or overseas.

Our experienced team will guide you from the start of your journey until your return. It doesn't stop there — we welcome your feedback so we can continually improve our products and services and serve you better.

There are many ways to book a getaway. Our expert travel agents search for the best offers and make recommendations tailored to your preferences, treating every booking as if they were travelling themselves. Many of our agents have been there, done that, so creating a customised itinerary—or booking a single flight to your chosen destination—is effortless.

Whether it’s peak or off-peak season, year-round we are here for you and with you on the journey. We promise to make your trip memorable and to bring a smile to your face — because at MaiTrip we sell a bundle of happiness.


Contact info

4.8

Excellent

TrustScore 5 out of 5

67 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I had a great experience booking my air…

I had a great experience booking my air ticket with this agency. Rajib was extremely friendly, helpful, and professional throughout the entire process. Devanti provided clear information and helped me find the best option at a very good price. Everything was smooth and hassle-free. I would also like to thank Devanthi and for her support and assistance. I truly appreciate their excellent service and highly recommend this agency to anyone looking for reliable ticket booking. Thank you, Rajib and Devanti

14 May 2026
Unprompted review
Rated 5 out of 5 stars

My ticket was handled by Rajib

My ticket was handled by Rajib. He is excellent. Responds immediately to all the queries. Gave me the most reasonable ticket, booked preferred meals and also made sure to book comfortable seats as per my preference. Will recommend Maitrip for all your flight booking.

13 May 2026
Unprompted review
Rated 5 out of 5 stars

My first experience with Mai trip and…

My first experience with Mai trip and it was awesome. Special to mention here is the service from Mr Yash Goswami who was very efficient, professional, and hassle-free from start to finish. He was quick to respond and helped me find the best options, and handled everything smoothly. Highly recommend Yash for anyone looking for reliable and excellent travel service.

13 May 2026
Unprompted review
Rated 5 out of 5 stars

Highly recommended

Maitrip was able to find me the best flight connections from Auckland to Kolkata and back, at surprisingly reasonable fares. I found dealing with them very easy. Communication was on time and accurate. Lipika in particular went out of her way to respond to all my queries in a timely fashion.
I will recommend them highly.

4 May 2026
Unprompted review
Maitrip logo

Reply from Maitrip

We truly appreciate your kind words and support! It’s great to know you had a seamless booking experience with MaiTrip. Safe travels always! ✈️

Rated 5 out of 5 stars

Best service by Devanti and Sree

Had an amazing experience with Devanti and Sree from Maitrip!

Devanti helped us find the most suitable tickets for our needs and truly went the extra mile with her exceptional service. Sree provided fantastic recommendations and took care of all our accommodation and transfer bookings for our recent trip.

Everything was smooth, well-organized, and completely stress-free thanks to their support.

Highly recommend Devanti, Sree, and the Maitrip team! if you’re planning your next holiday!

16 April 2026
Unprompted review
Maitrip logo

Reply from Maitrip

We’re so happy to hear about your great experience! 😊 Thank you for recommending MaiTrip. Our team is always here to make your travel easy and affordable.

Rated 5 out of 5 stars

First time I bought a ticket from…

First time I bought a ticket from Maitrip and experienced very good service from Iram shah with quickest response. Given a lot of options and found the best ticket. Hope to book more flights in future with them. Thank you Iram.

3 May 2026
Unprompted review
Maitrip logo

Reply from Maitrip

Your positive review made our day! 🌟 Thank you for trusting MaiTrip with your travel plans. We look forward to helping you create more amazing journeys.

Rated 5 out of 5 stars

I had a great experience booking…

I had a great experience booking tickets through Mai Trip. Their service was excellent. Yash was very polite and helpful—he quickly found me a suitable ticket that was both cost-effective and convenient. Highly recommend!

25 April 2026
Unprompted review
Maitrip logo

Reply from Maitrip

Thank you for sharing your experience. We’re happy to hear you had a smooth and pleasant experience with MaiTrip.

Rated 5 out of 5 stars

Had a great first experience booking…

Had a great first experience booking with Maitrip. Yash was extremely helpful and handled everything quickly and efficiently. We also ended up with what felt like the most comfortable and cost effective option available. Will definitely be booking with them again.

29 April 2026
Unprompted review
Maitrip logo

Reply from Maitrip

Thank you for your lovely feedback! We’re happy we could assist you and make your experience a good one.

Rated 5 out of 5 stars

First time dealt with this travels they…

First time dealt with this travels they were quick and reliable to deal with. Yash, thank you for the support and advice. You were spot on. I would recommend you and your travel agent service. 😊

29 April 2026
Unprompted review
Maitrip logo

Reply from Maitrip

Thank you so much for your review. We’re glad our team could help make everything easy and smooth for you.

Rated 5 out of 5 stars

Service provided was quite…overwhelming

Service provided was quite overwhelming. Very happy and great satisfaction. Thank
you Rajiv and Pritam for having my trip sorted
out so conveniently. you guys doing a great job.

27 April 2026
Unprompted review
Maitrip logo

Reply from Maitrip

We’re so glad you found great value with us! Providing competitive fares without compromising service quality is our goal. Thank you for your trust and recommendation. We look forward to helping you with your future travel plans.

Rated 5 out of 5 stars

Very helpful with booking

Very helpful with booking. Quick and good service. I want to thank Upendra for helping me with the ticket booking. Also Devanti Bansal has helped me alot throughot my booking process, and she had co-ordinated well with all the things.

27 April 2026
Unprompted review
Maitrip logo

Reply from Maitrip

Thank you for recognizing our team’s efforts. We’re delighted that our staff could assist you professionally and efficiently. Customer satisfaction is our top priority at Maitrip, and your review truly means a lot to us.

Rated 5 out of 5 stars

Excellent service and support

Excellent service and support. What made my experience stand out was the exception service. The team was helpful and professional, addressing all my questions promptly. It's rare to find a company that cares this much about their customers. I will definitely be using them again ...

26 April 2026
Unprompted review
Maitrip logo

Reply from Maitrip

We sincerely appreciate your positive feedback! It’s wonderful to hear that your booking process was smooth and hassle-free. At Maitrip, we always aim to make travel planning easy and affordable. Thank you for trusting us — we’re always here for your next journey!

Rated 5 out of 5 stars

Best in service with your regional…

Best in service with your regional language options,
Easy and assured services,
Zumi the service assistant was very cooperative and trustworthy.

23 April 2026
Unprompted review
Maitrip logo

Reply from Maitrip

Thank you so much for your kind words and positive feedback! We’re delighted to know you had a great experience with MaiTrip. We look forward to assisting you with your future travel plans.

Rated 5 out of 5 stars

I had excellent experience at mai trip…

I had excellent experience at mai trip travel company good communication and very smart for booking multiple airlines specilly miss IRAM KHAN .this is first time I booked I really appreciate. i give 100/ percent customer satisfaction thanks team .

19 April 2026
Unprompted review
Maitrip logo

Reply from Maitrip

Thank you for your valuable feedback! We’re glad you had a positive experience with MaiTrip and appreciate your trust in our services.

Rated 5 out of 5 stars

Great service from Yash👌🏼 Highly…

Great service from Yash👌🏼 Highly recommend💯

17 April 2026
Unprompted review
Maitrip logo

Reply from Maitrip

Thank you so much for your kind words and for choosing Maitrip for your travel needs. We’re truly happy to know you had a great experience with our team. Your support motivates us to continue providing the best flight deals and customer service. We look forward to serving you again soon!

Rated 5 out of 5 stars

Truly amazing experience and so…

Truly amazing experience and so comfortable work🙌

17 April 2026
Unprompted review
Maitrip logo

Reply from Maitrip

We’re so happy to hear about your great experience! 😊 Thank you for recommending MaiTrip. Our team is always here to make your travel easy and affordable.

Rated 4 out of 5 stars

I recently booked a flight on behalf of…

I recently booked a flight on behalf of a friend. This was my third time booking with Maitrip. The guy who helped me (Rajib Mondal) was really helpful. It made my booking easy. I would recommend Maitrip.

11 April 2026
Unprompted review
Maitrip logo

Reply from Maitrip

Thank you for your lovely feedback! We’re happy we could assist you and make your experience a good one.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look