Maison and Garden Reviews 

632
TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 127 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality and attractive design of the products, often noting their durability, solid construction, and ease of assembly. Many people highlight the quick and well-packaged delivery service, with items frequently arriving on time and in good condition as promised. Reviewers also appreciate the excellent overall service, from straightforward ordering processes to clear and helpful communication throughout. However, some customers also noted issues with their orders, including delivery delays, items not arriving as expected, or missing components like plaques.

What people talk about most

Product

Customers consistently note positive experiences with product quality, describing items as excellent,... See more

Delivery service

Consumers generally report positive experiences with delivery service, highlighting fast and efficient... See more

Quality

People report positive experiences with quality, with many reviewers expressing delight and satisfaction with... See more

Order

Users describe ambiguous interactions with order, with many reviewers praising the ease of ordering, quick... See more

Service

Reviewers mention positive feedback about service, with many customers expressing satisfaction with the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Beautiful garden furniture, ordered the testers first to make sure we were ordering the best colour for mums garden glad we did, delivery was quick and well packaged. We ordered the 3 seater bench, lo... See more

Rated 5 out of 5 stars

My ordered arrived on time and was in good condition. However, I needed to contact the customer directly - which was easy to do. It was simple to find the phone number and it was answered by a real hu... See more

Rated 5 out of 5 stars

Really pleased with my purchase. I bought the Winawood Sandwick 3 seater bench. Straightforward to assemble, I’m a 71 year old woman and I managed it on my own. It is very comfortable and looks grea... See more

Rated 5 out of 5 stars

Well-packed and easy to assemble. Great quality bench. Time will tell as far as durability and appearance are concerned. The only thing l would improve is the quality of communication re delivery. Not... See more


Company details

  1. Garden Furniture Shop

Written by the company

Furniture for Home and Garden. We believe in quality, care, and we are passionate about what we do. Each product represents what we love about the world we live in. Our range includes fabulous furniture items and decorative accessories for the home and garden.


Contact info

4.8

Excellent

TrustScore 5 out of 5

632 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(632)

113 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great customer service

I made a complete mess of ordering a Winawood composite bench with a memorial plaque and seat cushion which resulted in me not receiving two offered discounts. Luckily Rubina from House&Maison sorted this out for me. The bench arrived quickly - my 3rd Winawood bench. Great customer service.

22 March 2026
Rated 5 out of 5 stars

Very pleased with my new bench

Very pleased with my new bench. Delivery was prompt, assembly was easy and the bench is exactly what I wanted. It’s now proudly sitting at the front of the house and looks great. The colour and design are beautiful.

20 March 2026
Rated 5 out of 5 stars

Perfect all round

Perfect. Excellent price including delivery. Ordered Friday and here by Wednesday. Very helpful delivery man who carried the bench to a convenient place. Super pleased with the colour, style and quality of the bench. Totally pleased.

20 March 2026
Rated 4 out of 5 stars

Great present, so appreciated.

Unfortunately Palletline didn't communicate expected date of delivery other than 2-3 days, eventually 4! However all turned out well and our surprise gift was well received and being well used already.

20 March 2026
Rated 5 out of 5 stars

Great service

When delivered part of the item was damaged in transit.
Staff dealt with the matter expediently and very efficiently and within a few days the matter was resolved with minimum fuss

11 March 2026
Rated 5 out of 5 stars

The furniture is lovely

The furniture is lovely , but the communication was a little off. The furniture just arrived with only the notification it would be two to three days , which is very vague on a 1000 pound item. Luckily we were in!

18 March 2026
Rated 5 out of 5 stars

Great service

Efficient despatch and a small issue that I had was quickly resolved.
Robust, stylish and comfortable benches that look strong and durable.
Thank you for the service

17 March 2026
Rated 5 out of 5 stars

Great product and excellent customer service

Very pleased with all stages of this purchase. Excellent product, exactly what I wanted and very good quality. The ordering and delivery service was brilliant. Very helpful customer service; made specific arrangements to delay delivery until I was home from holiday. The chair came, as promised, 2 day2 after I got home. Thank you.

4 March 2026

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look