I put the incorrect address on the order only realising after my friend said she had not received it. I took the hit and accepted it would not be delivered. A few days later Mailbakes contacted me abo... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
What a fantastic find this lovely baking company is! My son lives away and I have always made him a birthday cake so when I saw Mailbakes I thought I would give them a try. My son was absolutely de... See more
Company replied
So so happy with my order. It looked incredible & tasted even better! I had a slight issue with delivery addresses getting mixed up (my fault) and the team sorted it so quickly and made sure my order... See more
Company replied
Absolutely fantastic idea for letting a friend know I was thinking of her but I can’t be with her as I live so far away! She loved the cake and card. So convenient and easy, amazing quality and super... See more
Company replied
Company details
Written by the company
At MailBakes, we believe that life’s sweetest moments should be celebrated with something special. That’s why we’ve made it our mission to deliver freshly baked, delicious cakes paired with personalised greeting cards right to your door. Whether you’re celebrating a birthday, anniversary, a new job, or just want to brighten someone’s day, our cake cards offer a unique and thoughtful way to make any occasion unforgettable. Based in Liverpool, our bakery is dedicated to crafting high-quality cakes using the finest ingredients. Each cake is baked with love, ensuring it tastes as good as it looks. We know how important it is to send a gift that truly reflects your sentiments, which is why we offer a wide range of customisable options. From selecting your favourite cake flavour to personalising the accompanying card, MailBakes is here to help you create a gift that’s as special as the person receiving it. Our commitment to customer satisfaction doesn’t end at baking. We take pride in our seamless delivery process, ensuring that your cake card arrives fresh and on time, no matter where you are in the UK. With our easy-to-use online ordering system, you can send a sweet surprise in just a few clicks, making it the perfect solution for those last-minute gift ideas. At MailBakes, we’re not just delivering cakes; we’re delivering smiles, happiness, and a little bit of magic with every order. Join our growing community of happy customers and trust us to make your next celebration truly special. Because at MailBakes, every day is an opportunity to spread joy, one slice at a time.
Contact info
United Kingdom
- mailbakes.com
4.5
Excellent
5K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Sent to a friend that is going through…
Sent to a friend that is going through a tough time....he said it made him smile....that's perfect iny eyes 😁
18 October 2026
Unprompted review
Reply from Mailbakes
Hey Rebecca,
Thank you for sharing this with us. It’s lovely to know your gift brought a smile to your friend’s face during a difficult time. Sometimes a small, thoughtful gesture can mean the world, and we’re so glad we could help you brighten their day.
Kind regards,
MailBakes Team
Amazing product
Amazing product, highly recommend!! The cake tastes unbelievable!!
16 October 2026
Unprompted review
Reply from Mailbakes
Hey Kerrie,
Thank you for your wonderful review and recommendation! We’re delighted you love our cakes and think they taste so good. Your kind words mean a lot to our team, and we hope to make more special moments sweeter for you.
Kind regards,
MailBakes Team
Fabulous service, Great tasting cake!
I made a mistake on the date when ordering, quick email and it was all sorted. Cake card arrived on the day requested and feedback from recipient was the cake was really, really yummy. I will use this service again! Thank you Mailbakes.
9 October 2026
Unprompted review
Reply from Mailbakes
Hey Jim,
Thank you for your lovely review! We’re glad we could quickly help correct the date and make sure your cake card arrived when needed. It’s wonderful to hear that the recipient enjoyed the cake, and we look forward to helping you celebrate more special moments in the future.
Kind regards,
MailBakes Team
Lovely experience my friend loved it
Lovely experience my friend loved it
8 October 2026
Unprompted review
Reply from Mailbakes
Hey Sharon,
Thank you for your lovely feedback! We’re so happy to hear your friend loved their surprise. Helping people share thoughtful gifts and bring smiles to the people they care about is exactly what we love doing.
Kind regards,
MailBakes Team
Amazing service and my friend said the…
Amazing service and my friend said the cake was beautiful x
9 October 2026
Unprompted review
Reply from Mailbakes
Hey Jess,
Thank you for your kind words! We’re glad to hear that your friend loved the cake and thought it was beautiful. It’s wonderful to be part of such thoughtful surprises, and we really appreciate your support.
Kind regards,
MailBakes Team
The recipient loved the cake & card
The recipient loved the cake & card, they said it was a brilliant surprise. The whole ordering experience was easy, with lots of different choices. Thank you.
8 October 2026
Unprompted review
Reply from Mailbakes
Hey M.P,
Thank you for sharing your experience! We’re so pleased your recipient loved the cake and card and enjoyed the surprise. It’s lovely to hear that you found ordering easy and enjoyed the range of choices available.
Kind regards,
MailBakes Team
Excellent customer service
Excellent customer service & amazing product!
9 October 2026
Unprompted review
Reply from Mailbakes
Hey Mark,
Thank you for your wonderful feedback! We’re delighted to hear that you were happy with both our customer service and our cakes. Your kind words mean a great deal to our team, and we hope to make more special moments sweeter for you.
Kind regards,
MailBakes Team
I ordered the mailbox cake
I ordered the mailbox cake, unfortunately it was not delivered in time for the occasion. 3 days late to be precise. I felt that when I contacted them they did nothing to track where the order was. I will not be ordering from here again.
3 October 2026
Unprompted review
Reply from Mailbakes
Hi KI,
We’re truly sorry your cake arrived three days later than expected, especially when it was meant for a special occasion. We completely understand how disappointing that must have been, and we’re also sorry you felt unsupported when you contacted us. You deserved better communication and care from us.
We’d really appreciate the opportunity to look into what happened and understand how we can put things right. We’ve requested a few more details through Trustpilot so we can locate your order and help further.
Kind regards,
MailBakes Team
My daughter was so delighted ☺️ to…
My daughter was so delighted ☺️ to receive the cakes totally surprised her, such a lovely idea to bring a smile to the day x
2 October 2026
Unprompted review
Reply from Mailbakes
Hi Becky,
Thank you for sharing such a lovely review! ☺️ We’re so happy to hear your daughter was delighted by her surprise. There’s something special about sending a little treat to brighten someone’s day, and we’re honoured MailBakes could bring her a smile. 💕
-MailBakes Team
I’m sorry this is a complaint but I…
I’m sorry this is a complaint but I just want so say that neither me or the recipient (my son) were pleased with the order he received for his birthday.
In fact it was very poor and both of us were not expecting such poor quality from a professional company such as yours.
What on earth happened to the filling. The Bruce had just one layer of filling and a few ‘blobs here and there, it was meant to be three layers, it was dry but not knowing any difference he ploughed through and ate it anyway and didn’t take a photo, after all it was his birthday. Cake two, the Plain Jane, well he did take a photo but I can’t seen to add it here.
This is not how your website depicts the cakes you sell.
As I said we were both dissatisfied with the quality and not at all happy with the product.
Lin
8 October 2026
Unprompted review
Reply from Mailbakes
Hi Lin,
We’re genuinely sorry that you and your son were disappointed with his birthday cakes. We understand how upsetting it must be when something meant to make his day special falls short of your expectations, especially when the cakes don’t match what you saw on our website.
The filling and dryness you described are certainly not the experience we want for our customers, and we’re truly sorry we let you both down.
We’ve requested a few more details through Trustpilot so we can look into this properly and do our very best to make things right for you.
Kind regards,
MailBakes Team
Received as a gift
Received as a gift, presented nicely but there was greasy marks inside the box which isn’t of course the end of the world however the cakes were very dry. The packet advise states to eat them on the day of delivery which I attempted to do but they still unfortunately to dry to be enjoyed.
15 October 2026
Unprompted review
Reply from Mailbakes
Hi there,
We’re so sorry that the cakes weren’t as enjoyable as they should have been, especially when they were sent as a gift. We understand how disappointing it must have been to receive them this way, and we sincerely apologise for letting you down.
We’ve reached out through Trustpilot to ask for a few more details so we can better understand what happened and hopefully put things right for you.
Kind regards,
MailBakes Team
Delicious
The cake was a lovely surprise, very generous slices and delicious.
16 October 2026
Unprompted review
Reply from Mailbakes
Hi Julie,
Thank you for your lovely feedback! We’re so pleased the cake made a wonderful surprise and that you enjoyed the generous slices and delicious flavours. It’s always a pleasure to help make someone’s day a little sweeter! 🍰
-MailBakes Team
I sent these to our son who has just…
I sent these to our son who has just moved away from home. The arrived to next day. It was a lovely surprise for him. I will definitely be sending more. Thanks
28 September 2026
Unprompted review
Reply from Mailbakes
Hi Louise,
Thank you for sharing this with us! 💛 What a lovely way to let your son know you’re thinking of him as he settles into life away from home.
We’re so pleased the surprise arrived quickly and brought him a little happiness. We look forward to helping you send more thoughtful treats his way!
Kind regards,
MailBakes Team
Reply from Mailbakes
Hi Sarah,
Thank you for your kind review! We’re delighted you enjoyed the cake and were happy with the packaging. We really appreciate you taking the time to share your feedback with us. 🍰
Kind regards,
MailBakes Team
Will be buying again.
I sent 4 slices to my friend Caitlin. She was going through a difficult time and I just knew these would do the trick. It's such a great way to tell someone you are thinking of them. ❤️❤️
5 October 2026
Unprompted review
Reply from Mailbakes
Hi Craig,
What a thoughtful way to show someone you care. ❤️ We’re so glad you chose MailBakes to send Caitlin a little comfort during a difficult time. Sometimes, a small surprise can mean so much, and we hope the cakes brought her a little happiness when she needed it most. Thank you for your lovely support!
Kind regards,
MailBakes Team
Reply from Mailbakes
Hey Carolyn,
Thank you so much for your lovely review! 🥰 We’re so happy you enjoyed our cakes!
- MailBakes Team
Great customer service
I had a query with the address I had put for delivery. Answered very quickly and confirmed everything was correct. The recipient loved her cake. Lovely idea for a birthday surprise.
2 October 2026
Unprompted review
Reply from Mailbakes
Hi Samm,
Thank you so much for your lovely feedback! 💗 We’re glad we could quickly put your mind at ease about the delivery address, and it’s wonderful to hear that the recipient loved her cake. Thank you for choosing MailBakes to be part of such a special birthday surprise! 🎂
Kind regards,
MailBakes Team
The 2nd time ive ordered from here
The 2nd time ive ordered from here, 1st for My Sons Girlfriends Birthday and now my Daughter , they both said they was Lovely gifts n really enjoyed the cakes
5 October 2026
Unprompted review
Reply from Mailbakes
Hi Gail,
Thank you for coming back to us for another special occasion! It’s lovely to hear that both your son’s girlfriend and your daughter enjoyed their cakes and were happy with their gifts. We really appreciate your continued support and are so pleased we could be part of both celebrations. 😊
Kind regards,
MailBakes Team
My sister absolutely loved her cake…
My sister absolutely loved her cake surprise for her birthday. Thank you.
5 October 2026
Unprompted review
Reply from Mailbakes
Hi Joanna,
We’re so pleased to hear your sister loved her birthday cake surprise! What a lovely way to make her day extra special. Thank you for choosing MailBakes for such a thoughtful gift. 💗
Kind regards,
MailBakes Team
What a fantastic find this lovely cake company was
What a fantastic find this lovely baking company is!
My son lives away and I have always made him a birthday cake so when I saw Mailbakes I thought I would give them a try.
My son was absolutely delighted & thrilled with his birthday cake slices & especially the birthday card packaging. He said the flavours were just delicious.
I was kept up to date right from ordering through to delivery.
2 October 2026
Unprompted review
Reply from Mailbakes
Hey Sandra,
Thank you so much for this lovely 5-star review! ❤️ We’re so glad to hear that your son loved his birthday cake slices, especially the birthday card packaging! We know how special it is to celebrate with loved ones who live far away, so it means a lot to know we could help make his birthday extra special.
Thank you for choosing MailBakes and for trusting us to make your son’s birthday extra special! 🩷
– MailBakes Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.