Although the service fee is on the high side, so is their reliability in terms of prompt reply and replacement service. I needed several replacements for my cook simply bec the applicants lied about t... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Replacements take very long time. But Mara is very accommodating, and very patient to all my needs. I can feel her sincere efforts to satiafy their clients.
Company replied
Ms. Marah is very accommodating and immediately attended my request of replacement. Good job ms. Marah, keep it up. While other staffs in care provider are confusing/unable to handle replacem... See more
Company replied
Acie initially handled our complaint about the previous nanny we had, and she sent some profiles after I narrated what happened. After we interviewed the candidates and decided to hire one of them, Ma... See more
Company replied
Company details
Written by the company
The Philippine Maid Brand. A household staffing agency serving Filipino families and expatriate residents in the Philippines since 2009. We place screened and background-verified household professionals — Maid Pros, Nanny Pros, Caregiver Pros, Cook Pros, and Family Driver Pros — across Metro Manila and throughout Luzon, with placements in the Visayas and Mindanao arranged on request. Every placement meets the Human+ Standard: psychological screening in partnership with Manila Doctors Hospital, fair wages above applicable legal minimums, a rematch process we begin within 48 hours, and public operational reporting. A home is a workplace. It should be run with care — for the family, and for the professional who joins them. Every review on this page is read and answered by our Client Care team. We do not compensate reviewers, invite feedback selectively, or seek to remove what is unfavorable. This page reflects the record as it stands. DOLE-licensed household staffing agency. PEA M-24-04-034.
The Human+ Standard
Written by the company
- Every placement, held to the same standard.
- Psychological screening with Manila Doctors Hospital. Wages above applicable legal minimums. A 48-hour rematch process. Public operational reporting. Documented. Visible. Lived.
The Human+ Protection
Screened. Background-verified. Protected for six months from Day One.
If a placement is not the right fit, we begin the rematch process within 48 hours — working with both the family and the household professional toward a better match. Our Client Care team remains reachable throughout the six-month protection period, and every concern raised receives a direct response.
Contact info
1710 Donada, 1300, Pasay, Philippines
- 0918 807 8427
- hello@maidprovider.ph
- maidprovider.ph
4.3
Excellent
50 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Excellent service
Ms. Marah is very accommodating and handled client's concern professionally and efficiently. With the proper documention and assessment of each housemaid , it gives us protection and peace of mind as well. Thank you for your remarkable service.
3 June 2026
Unprompted review
Reply from MaidProvider.ph
Ms. Lei, thank you for your kind words.
We’re grateful you recognized Ms. Marah’s care, professionalism, and efficiency. Handling concerns properly is a big part of our responsibility, and we’re glad the documentation and assessment process gave you peace of mind.
Thank you for trusting MaidProvider.ph. Have a restful weekend.
-- Michelle, Director of Operations, MaidProvider.ph
Reliable Employnent Agency
We have been getting our househelp from them for a long time. They are very professional and are always ready to assists with any of our concerns.
4 June 2026
Unprompted review
Reply from MaidProvider.ph
Ms. Christine, thank you for trusting MaidProvider.ph for such a long time.
Long-term families mean a great deal to us because they reflect the standard we work hard to hold -- professional placements, responsive support, and care that continues whenever concerns come up.
We’re grateful for your trust and will keep earning it.
Warmly,
Amanda
Managing Director
MaidProvider.ph
Reliable service
Although the service fee is on the high side, so is their reliability in terms of prompt reply and replacement service. I needed several replacements for my cook simply bec the applicants lied about their skill set. Perhaps if they can validate the claim of having such skills before endorsing then there would be less replacements. But kudos to Mara who handled all the problematic helps, unlike other agencies who charge a lower fee but will fail to assist when a replacement is needed. Also maid provider conducts a more in depth health and psychiatric screening which is included in the fee. Finally, they are not after earning multiple times from one helper because they prefer if the helper stays a long time with the employer. Would i get from them again? I would. But finding the right fit is really a matter of luck. Therefore after sales service is most important.
18 May 2026
Unprompted review
Reply from MaidProvider.ph
Ms. Elena, thank you for a review this honest and fair.
You’re right that the right fit can take more than one introduction -- and staying with the family until the placement is stable is exactly what the Six-Month Protection Standard is for.
Your point on skill validation lands. Cooking ability should be tested and documented more carefully before we endorse it, and I’m bringing this directly to our recruitment and screening team.
Thank you for recognizing Marah, the replacement support, and the medical and psychological screening built into every placement. Support that stays with you when something goes wrong is the whole point -- and I’m grateful you felt our team there when it mattered.
We’d be honored to serve you again.
-- Amanda
Managing Director
MaidProvider.ph
Replacements take very long time
Replacements take very long time.
But Mara is very accommodating, and very patient to all my needs. I can feel her sincere efforts to satiafy their clients.
2 June 2026
Unprompted review
Reply from MaidProvider.ph
Ms. Lelaine, thank you for sharing this.
You’re right to expect replacements to move faster, and we take that seriously. At the same time, finding the right household fit can take time when the family has specific needs and standards. Our job is to stay with you until the placement is stable, and to make each step as clear and responsive as possible.
I’m grateful you recognized Marah’s patience, care, and sincere effort. That support matters most when a replacement is already stressful for the family.
Thank you for the chance to keep serving you. We’ll keep earning it.
-- Amanda
Managing Director
MaidProvider.ph
Ms Acie attend my concern especially my…
Ms Acie attend my concern especially my replacement really fast.
31 May 2026
Unprompted review
Reply from MaidProvider.ph
Ms. Ivy Michelle, thank you.
Moving quickly on a replacement is exactly what the Six-Month Protection Standard is built for, and I’m glad you felt that support when it mattered.
We’re here whenever you need us again.
-- Acie
Client Care Director
MaidProvider.ph
Ms. Lorna Orata
Ms. Marah is very accommodating and easy to communicate with. She handles client requirements efficiently and professionally. I am a satisfied client.
1 June 2026
Unprompted review
Reply from MaidProvider.ph
Thank you for this, Ms. Lorna.
Ms. Marah sets a high bar for how a client should be looked after, and we’ll make sure she hears your words.
Whatever you need next -- placement support, a question, a concern -- we’re one message away.
-- Acie
Director, Client Care
MaidProvider.ph
Employer
Well, I think there’s a serious need to assess their maids in terms of the psychological aspects… they have to orient their maids their position as merely maids / house helper… their unsolicited opinions regarding family matters are not acceptable and will only make family issues worst. They have to know their place. “Huwag kalimutan kung sino sila at kung sino ang amo” even in replying in text messages.
28 May 2026
Unprompted review
Reply from MaidProvider.ph
Dear Edgar,
Thank you for taking the time to share this.
You’re raising something real: role clarity and discretion matter. A household professional should understand the scope of her role and exercise good judgment around sensitive family matters. That is exactly what our orientation and training are built to establish -- clear expectations on both sides, so nothing is left to assumption in your home.
Where we hold steady is on the approach. Our model is mutual respect, and seventeen years of placements tell us why: a professional who is treated as one -- and who understands her role clearly -- is the same person who brings the steadiness, discretion, and sound judgment a family actually wants. Clarity and dignity are not in tension; they reinforce each other.
If there is a specific placement behind this, we would genuinely like the chance to look into it with you. Please reach me directly at michelle@maidprovider.ph.
Warmly,
Michelle
Director of Operations
MaidProvider.ph
Your agency is very accommodating and…
Your agency is very accommodating and responsive.
29 May 2026
Unprompted review
Reply from MaidProvider.ph
Dear Marilyn,
Thank you so much for taking the time to share this.
“Accommodating and responsive” is exactly the standard we hold ourselves to, so it means a great deal to hear it reflected back from a family we’ve had the privilege to serve.
Our team works hard to make sure every family feels heard at every step -- and reviews like yours tell us we’re doing right by you.
Maraming salamat, Marilyn. We’re always here whenever you need us.
Warmly,
Acie
Director of Client Care
MaidProvider.ph
Reliable agency that you can trust
Reliable agency that you can trust. Staffs were helpful and accommodating to all our questions and requests. This is the only agency I will recommend to anyone who needs one.
6 May 2026
Unprompted review
Reply from MaidProvider.ph
Dear Angel,
Thank you for this -- “the only agency I will recommend” is about the highest trust a family can place in us, and we don’t take it lightly.
Being reliable and answering every question along the way is exactly the standard we hold ourselves to, so it means a great deal to know you felt that throughout.
Maraming salamat for putting your trust in our team, Angel. We’re always here whenever you or anyone you refer to us needs support.
Warmly,
Acie
Director of Client Care
MaidProvider.ph
Happy Client
Ms. Mara attended to my concern immediately. Since my request was for a replacement, she assisted me well it was very smooth since all my docs are complete and she was able to give a very reliable kasambahay. Happy with her service.
4 December 2025
Unprompted review
Reply from MaidProvider.ph
Hi Arcenia,
Thank you. This means a great deal to us.
Helping families through a replacement is exactly the work we care about most, and Marah was glad to be there for you -- from documentation to placement.
Your trust is something we’ll never take for granted.
-- Acie
Director, Client Care
MaidProvider.ph
Ms. marah
Ms. Marah is very accommodating and immediately attended my request of replacement. Good job ms. Marah, keep it up.
While other staffs in care provider are confusing/unable to handle replacement properly. They usually sent resume, just in few minutes after I reviewed the info sheet, old sitter already not available for some reasons. It was mentioned that it was a first come first served basis, while my request is a replacement. I already pay my service fee, however, I am in the wait listed/ least priority? Sad😞 very sad😥 Considering that I mentioned to ASAP the replacement since the old sitter easily give up after 15 days of taking care to my 88 year old mother.
I guess you may also check your policies and procedures, if it is due to old sitter willingness or customers concerns. If old sitter's issues, need to replaced immediately and give your customers priority. If customer's issues, that's the time your first come first served basis will be implemented.
But, nevertheless, thanks for accommodating our request for replacement.
26 May 2026
Unprompted review
Reply from MaidProvider.ph
Dear Rachel,
Thank you for this review -- and for the generous words about Marah. She'll be glad to know it landed.
Now the harder part. Caring for an 88-year-old mother is not a transaction, and when a sitter steps away after 15 days, the last thing a family should feel is deprioritized. You paid. You stayed patient. You asked the right questions. Resumes arriving in minutes, candidates unavailable just as quickly, the sense of being in a queue -- that is not how a replacement should feel.
Two changes, effective immediately: replacement families move ahead of new matches, and we will not send a candidate's profile unless she is confirmed available the same day.
Your replacement has already been introduced and is ready for placement. Marah will be in touch shortly to confirm her start.
With gratitude,
Amanda
Managing Director, MaidProvider.ph
The replacement went smoothly
The replacement went smoothly. Thanks to Ma’am Marah of Client care. They are very accommodating.
18 May 2026
Unprompted review
Reply from MaidProvider.ph
Salamat, Nergine.
We'll pass this straight to Marah -- she'll be so glad to hear it. Thank you for trusting us through the replacement, and for taking the time to share this. We're always here.
-- Acie, Client Care Director, MaidProvider.ph
Great after service support with Acie
I cannot commend Acie enough for her exemplary service and attention to our house helper need under Maid Provider. Acie is very responsive and attentive to any concerns. She made our Maid Provider experience a pleasant one! Salamat Aice. We appreciate your work and service!
20 May 2026
Unprompted review
Reply from MaidProvider.ph
Thank you, Mitch. We read this one out to Acie -- and you should have seen her smile.
Acie leads our Client Care team with a quiet, steady commitment to every family she serves. Knowing that came through in your experience is the highest compliment she could receive.
Salamat for taking the time to share this publicly. It encourages our entire team to keep raising the standard for Filipino households.
— Michelle, Operations Director
MaidProvider.ph
Love the service
Love the service! Very dependable agency. My go through for finding the right kasambahay.
4 May 2026
Unprompted review
Reply from MaidProvider.ph
Thank you, Cherizz. "Dependable" is the word we work hardest to earn — quietly, repeatedly, behind every placement. We're grateful you trust us with something as personal as your home.
— Marah
Client Care Manager, MaidProvider.ph
Fast turnaround of customer service and…
Fast turnaround of customer service and provides timely feedback and solutions
15 May 2026
Unprompted review
Reply from MaidProvider.ph
Thank you, Joel. We really appreciate your feedback -- it means a lot to the team. Quick, helpful service is what we always aim for, and we're glad it came through for you.
— Michelle
Operations Director, MaidProvider.ph
Reply from MaidProvider.ph
Hi Tugue, thank you for taking the time to share this.
You’ve been with us for a long time, and our team genuinely appreciates you. The household professionals we’ve placed with you love working in your home — that says everything about the kind of person you are.
Kindness like yours makes our work meaningful.
Thank you for being part of the MaidProvider.ph family.
— Acie
Client Care Director, MaidProvider.ph
Excellent service
Customer service is excellent and fast. Easy to communicate with and responsive to our concerns.
7 May 2026
Unprompted review
Reply from MaidProvider.ph
Hi Karlo, thank you for sharing this.
Being responsive when concerns come up is part of the Human+ Standard we hold ourselves to — and it means a lot to hear it reflected back from your experience.
We’ll keep showing up the same way throughout your service period.
— Acie
Client Care Director, MaidProvider.ph
Professional Service
They respond quickly and are professional. Most importantly, they honored the replacement guarantee. When the person we hired did not work out, they immediately offered new candidates.
15 January 2026
Unprompted review
Reply from MaidProvider.ph
Hi Vincent,
What you described is the honest reality of household staffing — even with careful screening, fit isn’t guaranteed on the first try.
The replacement guarantee is how we take responsibility for that. We’re glad it worked the way it’s meant to, and that the right person is now in your home.
Grateful for the trust, Vincent.
— Acie
Client Care Director, MaidProvider.ph
The agency listens to our concerns…
The agency listens to our concerns immediately when we ask for a replacement. So far, maayos ang aming angel sa bahay and at peace kami dahil complete ang screenings bago pumasok sa amin..
27 February 2026
Unprompted review
Reply from MaidProvider.ph
Hi Elijah, thank you for taking the time to share your review.
It means a lot that you recognized our team’s responsiveness when you raised your concerns, and we’re glad the replacement support and screening process gave your family peace of mind.
We’ll continue doing our best to support you properly throughout your service period.
— Acie
Client Care Director, MaidProvider.ph
Prestigious and Classy Agency
The staff are very friendly, accommodating and most of all very professional. They are very fair and honest to both employers and household employees. Me, as an employer, if I have questions and requests, they reply promptly and they will go out of their way to help support the needs of their clients. The wonderful staffs that I have communicated at their prestigious office are Ms. Michelle, Ms. Mara, Ms. Acie, and Ms. Christine. I salute all of them for their support, empathy and kind understanding that they have given me and my family. This Agency is life changing for our household needs in the Philippines. I live in the USA and I am confident that even though I’m miles away, our house and my mom are well taken care of. Their hiring and screening process of household help and old sitter are amazing. They made sure that before they deploy their workers, that they went to a rigid background checks and training. The respect and accommodation that they have given me are priceless. I am excited to meet all of them in person when I visit the Philippines next year. I highly recommend this agency 100% and I will give them higher than a 5 Star Rating.
23 February 2026
Unprompted review
Reply from MaidProvider.ph
Hi Maria, thank you for taking the time to write this from New York.
The detail you remembered means a great deal — Ms. Michelle, Ms. Mara, and Ms. Christine will each be glad to see their names here, and I am grateful you included mine as well.
We love chatting with you. You are amazing, and reviews like yours remind us why we take this work so personally.
Caring for your mother and household from miles away is a particular kind of trust, and we hold it carefully. Thank you for letting us be part of the family you have built across two countries.
We look forward to meeting you in person when you visit the Philippines.
— Acie
Client Care Director, MaidProvider.ph
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