Maid2Clean Reviews 

Leah is excellent. Always on time, does exactly as asked and is very good and efficient. No complaints whatsoever.

I’m not one to do the whole review thing, but in this case having seen how hard Natasha worked in 25 + degree heat, I felt compelled to do so, 10/10 to her and the Maid2Clean team ⭐️⭐️⭐️⭐️⭐️

They found a maid quickly
She has proven herself as absolutely excellent

Rachel is lovely. Very liable and does a great job.

Great service all round the team at maid to clean always keep you informed with excellent communication about their staff and different services they provide plus all the team are very plight friendly and very professional

Rosie is really good.very happy with her work

Great service from my cleaner Mariana. She is flexible and really cares about the quality of her work.

Sam is great to have around, she is very professional and effective, but also very personable and kind. I would definitely recommend her to anyone who asked.

I had a truly disappointing experience with Maid2Clean.
My regular cleaner went on holiday and apparently did not inform the office. As a result, I received no cleaning service for a couple of weeks, yet I was still being charged agency fees throughout that period.

I contacted the office multiple times (at least six times) asking for the agency fees to be adjusted to reflect the fact that no cleaning was taking place. Each time, I was told to "bank the hours" instead. I explained that banking several weeks' worth of hours was not practical for me and again requested a fair adjustment to the fees.
Despite this, I received the same response from Jo, insisting that I bank the hours. When I followed up once more, I received no response at all.

In the end, I had no choice but to discontinue the service. I was paying ongoing fees while receiving no cleaning and felt that my concerns were repeatedly ignored. The lack of communication, flexibility, and customer service was extremely disappointing.

I could not recommend this service based on my experience.

Update: 23rd Jun 2026 — Jo from the office has now confirmed that, according to Maid2Clean's policy, they do not offer any adjustment to agency fees when a cleaner is on holiday or off sick.
I explained that, given I had received no cleaning service for several weeks while continuing to pay agency fees, I would need to discontinue the service. However, I was advised that the agency fees would still be payable. So now i have a direct debit for the forseable future, whilst having no cleaner. I am in the process of escalating this further and I will update.

Edit: 23rd July 2026 — In response to this review, I received an email and two phone calls from the manager, Louise, who referenced this review and advised that they would amend the direct debit to reflect the missed cleans. I am grateful for their prompt response.
However, it is disappointing that it took writing a public review to receive this level of engagement, as I would have preferred for the matter to have been resolved through the emails I sent previously.
Nevertheless, I appreciate the effort made to address the issue. I have now decided to discontinue the service and will be leaving the matter there.

Heidi did a great Jonb with this company I problems super service

We turned to Maid2Clean Northampton expecting a professional and reliable cleaning service based on their fixed rates. Instead, we experienced three weeks of complete unreliability and stress.

For two weeks in a row, confirmed cleaners simply failed to show up. In one instance, we arranged to leave work early to meet a cleaner named Anita at 4:00 PM for an initial interview; she never showed up and gave no warning, nor did the agency reach out to inform us.

After complaining, the branch manager, Cayley, asked for a second chance to rectify the situation. She booked a cover cleaner, Briar Morgan, for a Saturday morning at 10:00 AM. Incredibly, within 2 hours of receiving the booking confirmation, the cleaner text us to say she couldn't make it.

When we called back to demand an immediate cancellation, a representative named Jenny tried to convince us to stay by stating they hadn't sent us their "most reliable cleaner" yet. It is completely unacceptable that after multiple failed no-shows, the agency admitted they still hadn't bothered to prioritize our account with dependable staff.

We have now cancelled our account. Maid2Clean Northampton completely failed to deliver on their promises, and their lack of communication caused nothing but frustration and lot of stress for us.

Word of advice to future customers: Learn from our experience and do not let this agency tie you into a contract or take your money before they prove they have dependable staff who will actually show up.

Maid2Clean was the best priced agency in the area. They recommended a super cleaner, who I interviewed and am very happy with. When she was away one week they found another diligent cleaner to fill in. A good service.

Perfection

My cleaners are brilliant. So helpful and very thorough.

Lovely person and very good at her job . I would recommend the company to everyone.

No problems got what I was expecting. All together good service so far

The company performed exactly as it said it would. The staff were reliable, honest and industrious and a pleasure to have around the house.

Great customer service, everything explained over the phone and confirmed in writing. Lovely cleaners, pricing is adequate, honestly I have been so happy with Maid2Clean!

The cleaner Janet you sent to me is amazing. Everything all clean when she leaves. As my arthritis gets worse she is a great help