Mags Direct Reviews 1,234

TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Considering 362 reviews, reviewers had a great experience with this company. Customers frequently highlight the excellent service, noting that orders are often correct and delivered in a timely manner. Many appreciate the ease of ordering single magazine copies without a subscription, and the overall smooth experience from purchase to delivery. However, some customers experienced issues with delivery, including delayed or lost orders, and a lack of tracking information. There were also instances where products arrived damaged due to insufficient packaging, or unexpected import taxes were incurred for international shipments. Some people also felt that the website had issues with image uploads.

What people talk about most

Delivery service

Users describe ambiguous interactions with delivery services. Many customers praise fast delivery, with some... See more

Order

Customers had ambiguous experiences with order. Many reviewers praised the ease of ordering, quick delivery,... See more

Product

Reviewers mention ambiguous feedback about product. Many customers praise the great selection of magazines,... See more

Website

Customers consistently note ambiguous experiences with the website. While some reviewers praise the fantastic... See more

Service

Clients share positive opinions on service, with many describing it as fantastic, excellent, and smooth from... See more

Reviews shaping this summary

Rated 4 out of 5 stars

This was an expensive, but the only way to obtain a copy of this year's Good Food's Vegetarian Christmas in Canada. It took 12 days to arrive but I was delighted to see that it had been packaged in c... See more

Company replied

Rated 4 out of 5 stars

Delivers on time, undamaged but Yodle literally dumped the envelope on the floor in a public area below my post box, which is more than large enough to take the magazine. Not impressed

Company replied

Rated 4 out of 5 stars

Ordered the Feb issue of BBC Sky at Night, arrived quickly and in perfect condition, a no hassle transaction. Only reason it got 4 and not 5 stars, is the rather pricey p&p. Not sure it cost nearly... See more

Company replied

Rated 5 out of 5 stars

Absolutely a fantastic service & will be using again , I collect the Star Wars Lego mags for the figures & here in Taunton you can’t seem to get many always out of stock but this company had all th... See more

Company replied


Company details

  1. Newsstand

Written by the company

Purchase Your Favourite Magazine with MagsDirect! We supply single issues, not subscriptions, giving you the freedom to choose which magazines you buy and when. You can look forward to the latest editions arriving through your door without the hassle of having to pop to the shops. Magazines are a fantastic source of information, tips and news, so whether you need gardening inspiration with BBC Gardeners’ World or bringing the world to your door with National Geographic – we are dedicated to bringing you fresh, exciting and entertaining reads all year round. Whether it’s food, health, fashion, sports, motoring, travel, home, tech or more – here at MagsDirect, there’s always an exciting new read to explore.


Contact info

3.9

Great

TrustScore 4 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 99% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Great service and delivery

4 April 2025
Unprompted review
Mags Direct logo

Reply from Mags Direct

Thank you for your 5-star review, Nicholas!

We're delighted to hear you were happy with both our service and delivery. Your feedback is greatly appreciated and motivates us to keep delivering the best experience possible.

We hope to see you again soon!

Best Wishes,
MagsDirect

Rated 5 out of 5 stars

Great pricing

Great pricing, efficient, prompt delivery, would recommend anytime, 10/10, AAA+++.

18 March 2026
Unprompted review
Mags Direct logo

Reply from Mags Direct

Thank you for your fantastic review, Neil!

We're really pleased to hear you found our pricing competitive and that our service was efficient with prompt delivery. It’s great to know you’d recommend us so highly — your “10/10, AAA+++” truly means a lot to the team.

We look forward to serving you again soon!

Best Wishes,
MagsDirect

Rated 1 out of 5 stars

Can't log into account and you didn't…

Can't log into account and you didn't send access email.

23 March 2026
Unprompted review
Mags Direct logo

Reply from Mags Direct

Thank you for your review William, as your feedback is important to us.

Unfortunately, we cannot see any email contact from you regarding this issue. Please contact customer service team magsdirect@flgroup.co.uk and hopefully we can resolve this matter to your satisfaction.
We apologise for the inconvenience caused and thank you for bringing this to our attention.

Best Wishes,
MagsDirect

Rated 5 out of 5 stars

Great site with good deals on magazines…

Great site with good deals on magazines and quick, efficient postage

20 March 2026
Unprompted review
Mags Direct logo

Reply from Mags Direct

Thank you for your 5-star review Andy, it is very much appreciated.

Your feedback means a lot to us and we are happy that you were pleased with our good deals, along with the quick and efficient delivery. We hope you enjoy your magazine of choice and look forward to seeing you back with us in the future.

Best wishes,
Mags Direct.

Rated 5 out of 5 stars

Bought as a gift

Bought as a gift. Great service.

2 March 2026
Unprompted review
Mags Direct logo

Reply from Mags Direct

Thank you for your 5-star review Lynn, it is very much appreciated.

Your feedback means a lot to us and we are happy that you have had a positive experience when using Mags Direct and that you found what you were looking for. We hope your gift is enjoyed and we look forward to seeing you back with us in the future.

Best wishes,
Mags Direct.

Rated 5 out of 5 stars

Good for recent issues of magazines

The site is very good for getting recent issues of magazines , not just the latest newsstand copy. They are well packaged when they are sent with good communications throughout

6 March 2026
Unprompted review
Mags Direct logo

Reply from Mags Direct

Thank you for your 5-star review Neil, it is very much appreciated.

Your feedback means a lot to us and we are happy that you have had a positive experience when using Mags Direct and that you found what you were looking for. We hope you enjoy your magazine selection and look forward to seeing you back with us in the future.

Best wishes,
Mags Direct.

Rated 5 out of 5 stars

Great site

Great site, found what I was looking for and can't wait to receive my first order!

20 March 2026
Unprompted review
Mags Direct logo

Reply from Mags Direct

Thank you for your 5-star review Andrea, it is very much appreciated.

Your feedback means a lot to us and we are happy that you have had a positive experience when using Mags Direct and that you found what you were looking for. We hope you enjoy your magazine selection and look forward to seeing you back with us in the future.

Best wishes,
Mags Direct.

Rated 5 out of 5 stars

Exceptional service!

The magazine arrived in perfect condition!
Their customer service dept. quickly responded to my query. I am extremely pleased and will be using them again, without any hesitation.
Well done!

18 March 2026
Unprompted review
Mags Direct logo

Reply from Mags Direct

Thank you for your 5-star review Christopher, it is very much appreciated.

Your feedback means a lot to us, we are very happy that you feel you have received exceptional service when using Mags Direct and that your query was answered in a timely manner.

We hope you enjoy your magazine selection and look forward to seeing you back with us in the future.

Best wishes,
Mags Direct.

Rated 2 out of 5 stars

Delivery never arrived

Delivery never arrived. Their web address for emails always returns as un able to connect. Thee is no published c/n so looks line I've lost my money on this purchase with no apparent way of getting in touch to get a refund!
28/03 still no direct reply from Mags Direct!
Have emailed them on the suggested address. No reply received at all. No other contact from them either.
Not happy with there service.

3 March 2026
Unprompted review
Mags Direct logo

Reply from Mags Direct

We’re very sorry to hear about this Andrew and completely understand how frustrating this must be for you.

Someone from the team will email you directly about this issue and hopefully we can resolve this matter to your satisfaction.

Should you wish to our contact customer service team again, please email magsdirect@flgroup.co.uk

We apologise for the inconvenience caused.

Best Wishes,
MagsDirect

Rated 5 out of 5 stars

First time shopping with mags direct…

First time shopping with mags direct ..no problems encountered and found delivery really quick, and kept up to date on tracking.
Will use again in the future 😄

1 March 2026
Unprompted review
Mags Direct logo

Reply from Mags Direct

Thank you for your 5-star review, it is very much appreciated.

Your feedback means a lot to us and we are happy to hear that you found our website easy to use and that your order arrived promptly. We hope you enjoy your magazine selection and look forward to seeing you back with us in the future.

Best wishes,
Mags Direct.

Rated 5 out of 5 stars

Advanced magazines

I enjoy your special magazines and here in Australia they are three months behind
So I like being ahead with my reading

1 December 2025
Mags Direct logo

Reply from Mags Direct

Thank you for your 5-star review Suzanne, it is very much appreciated.

Your feedback means a lot to us and we are happy to hear that you found us to be the best way of getting your chosen magazines to Australia ahead of time..

We look forward to seeing you back with us in the future.

Best wishes,
Mags Direct.

Rated 5 out of 5 stars

What can I say ?

What can I say ?
Straight forward purchase and delivered promptly.
That’s what it’s all about.

1 December 2025
Mags Direct logo

Reply from Mags Direct

Thank you for your 5-star review Michael, it is very much appreciated.

Your feedback means a lot to us, we are also happy to hear that you found our website easy to use and that your order arrived promptly. We hope you enjoy your magazine selection and look forward to seeing you back with us in the future.

Best wishes,
Mags Direct.

Rated 5 out of 5 stars

Great for single editions of subscriber mags

Reasonable price with ok delivery by Yodel

21 February 2026
Unprompted review
Mags Direct logo

Reply from Mags Direct

Thank you for your 5-star review Geoff, it is very much appreciated.

Your feedback means a lot to us and we are happy to hear that you had a positive experience with Mags Direct.

We look forward to seeing you back again in the future.

Best wishes,
Mags Direct.

Rated 5 out of 5 stars

Great seller

Great seller. The magazines were priced very reasonably, postage costs acceptable. Magazines packaged to protect against the elements and arrived super quickly. Aced it 🌟

23 February 2026
Unprompted review
Mags Direct logo

Reply from Mags Direct

Thank you for your 5-star review Sarah, it is very much appreciated.

Your feedback means a lot to us and we are very happy to hear that we Aced it! We hope you enjoy your magazine selection and look forward to seeing you back with us in the future.

Best wishes,
Mags Direct.

Rated 5 out of 5 stars

Would buy from again

The magazine came in perfect condition, and it arrived in a timely manner, it also came with the correct Lego minifigures and was a good price.

22 January 2026
Unprompted review
Mags Direct logo

Reply from Mags Direct

Thank you for your 5-star review, it is very much appreciated.

Your feedback means a lot to us and we are happy to hear that your order arrived quickly and in perfect condition. We hope you enjoy your magazine selection and look forward to seeing you back with us in the future.

Best wishes,
Mags Direct.

Rated 4 out of 5 stars

Order the Feb issue of BBC Sky at…

Ordered the Feb issue of BBC Sky at Night, arrived quickly and in perfect condition, a no hassle transaction. Only reason it got 4 and not 5 stars, is the rather pricey p&p. Not sure it cost nearly the same price as the magazine to post it from within the UK.

4 March 2026
Unprompted review
Mags Direct logo

Reply from Mags Direct

Thank you for your 4-star review. It is very much appreciated and your feedback means a lot to us.

We are very happy to hear that you were pleased with our service and that your order arrived quickly, in excellent condition.

We are always checking for the best pricing options available to us for our customers and apologise that on this occasion, it was more than you would have liked. We hope you enjoy your magazine selection and look forward to seeing you back with us in the future.

Best wishes,
Mags Direct.

Rated 5 out of 5 stars

Great company

Great company , terrific selection of magazines to choose from , excellent prices , fast delivery.

2 February 2026
Unprompted review
Mags Direct logo

Reply from Mags Direct

Thank you for your 5-star review Richard. It is very much appreciated.

Your feedback means a lot to us and we are happy that you were pleased with our extensive selection, along with our excellent prices. We hope you enjoy your magazine of choice and look forward to seeing you back with us in the future.

Best wishes,
Mags Direct.

Rated 5 out of 5 stars

Easy to use website

Easy to use website. excellent speedy service

1 March 2026
Unprompted review
Mags Direct logo

Reply from Mags Direct

Thank you for your 5-star review Lesley. It is very much appreciated.

Your feedback means a lot to us and we are happy that you found our website easy to use and that you had an efficient, speedy experience with Mags Direct. We hope you enjoy your magazine selection and look forward to seeing you back with us in the future.

Best wishes,
Mags Direct.

Rated 5 out of 5 stars

I have bought magazines from here several times

I have bought magazines from here several times. The order placed in January 2026 arrived correctly, as it should. There was a problem with the previous order placed in December 2025. I also left the corresponding feedback last time. MagsDirect's system showed that the magazines were available. I completed the purchase, but when the goods arrived, some of the magazines were missing. I sent several inquiries. It took over a month to wait for a response. The explanation was that the magazines were out of stock. MagsDirect refunded the money for the missing magazines, so that matter was also resolved. It seems to me that the response to inquiries is not very fast, it can take weeks, but eventually, when someone actually responds, things start to move forward. In conclusion, I would say that in general, it works. Based on my latest experience, I would say that I plan to buy more magazines from them.

30 January 2026
Unprompted review
Mags Direct logo

Reply from Mags Direct

Thank you for your 5-star review, it is very much appreciated.

Your feedback means a lot to us and we apologise for any delayed response to your emails. We are pleased to hear that you will continue to use our service and look forward to seeing you back with us in the future.

Best wishes,
Mags Direct.

Rated 5 out of 5 stars

Reliable and fast as always👍

Another positive experience... simply perfect⭐⭐⭐⭐⭐

21 February 2026
Unprompted review
Mags Direct logo

Reply from Mags Direct

Thank you for your 5-star review and thumbs up Ilona. It is very much appreciated.

Your feedback means a lot to us, and we are happy to hear that you had another positive experience with Mags Direct.

We look forward to seeing you back again in the future.

Best wishes,
Mags Direct.

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