Magnolia Box Reviews 

466
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 52 reviews, reviewers overwhelmingly had a great experience with this company. Many people enthusiastically praise the exceptional product quality, beautiful custom framing options, and the vast selection of available art pieces. Consumers consistently mention that items arrive securely packaged while customer service representatives remain extremely helpful, friendly, and responsive. However, some customers also noted occasional problems regarding delivery services, including unexpected shipping delays and tracking difficulties. A few reviewers experienced late arrivals or missing packages caused by external couriers rather than internal business operations. Others mentioned minor inconveniences such as extended delivery times during busy seasonal periods or courier communication hurdles.

What people talk about most

Product

Users describe positive interactions with product, consistently praising the high quality and craftsmanship... See more

Quality

Reviewers highlight positive aspects of quality, expressing deep satisfaction with the products. Consumers... See more

Delivery service

People report positive experiences with delivery service, highlighting prompt shipping and well-packaged... See more

Service

Reviewers mention positive feedback about service, noting it is reliable, professional, and first-class all... See more

Customer service

Clients share positive opinions on customer service, highlighting professionalism, care, and a first-class... See more

Reviews shaping this summary

Rated 5 out of 5 stars

A particularly good quality print arrived quickly. The carefully rolled copy of a painting was in perfect condition on good quality paper. The website was informative and easy to use. I was able to or... See more

Rated 5 out of 5 stars

I hadn't used Magnolia Box before and needed an important gift in a hurry. My whole experience was brilliant - easy to use website, products that I wanted, good value for money. Despite my order comin... See more

Rated 5 out of 5 stars

Prompt service, quick delivery with notifications of every step and also didn't bump up delivery charges when we put in our address which is one of the british islands and a lot of companies deem as b... See more

Rated 5 out of 5 stars

It's been wonderful over the years knowing I can always find an excellent framed print of a painting I've been looking for but recently the courier company (I'm sure you know which one...!) let me dow... See more


Company details

  1. Home Goods Store
  2. Art Gallery

Written by the company

A huge collection of art, affordably priced and expertly crafted into beautiful, tailor-made prints that turn your house into a home.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

466 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 50% of negative reviews

Typically replies within 1 week

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4.7

All reviews

(466)

51 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Brilliant customer services,quick…

Brilliant customer services,quick response and brilliant communication. Had a couple of issues but through no fault of their company (delivery driver hell haha) and the issues were quickly solved,and with generosity and care. I would always buy from their company,reliable and first class service all round.

22 May 2026
Unprompted review
Rated 5 out of 5 stars

A super present

Great photo of a falcon that my grandson was delighted with. He has it framed on his bedroom wall.
It arrived promptly and well packaged.

28 March 2026
Rated 5 out of 5 stars

Makes my heart sing!

Fabulous and huge (120cm x 80cm). Colour is true to the original and crsply printed, and it's in a smart classy modern frame. It makes my heart sing to look at it! I have lots of original art but I know not to hang those over a radiator - so that's where this one is going. It feels good value too, about the same cost as a really good night out. The one thing that would have made it even better is a couple of screw eyes and a length of cord, and maybe George Clooney to give me a hand putting it up.

27 January 2026
Rated 5 out of 5 stars

A particularly good quality print…

A particularly good quality print arrived quickly. The carefully rolled copy of a painting was in perfect condition on good quality paper. The website was informative and easy to use. I was able to order the correct size print, using top quality inks and an appropriate border. There was an online facility to ask questions and my query was answered clearly and almost immediately. Good price too. I will definitely use Magnolia again.

22 January 2026
Rated 5 out of 5 stars

Fantastic customer service

It's been wonderful over the years knowing I can always find an excellent framed print of a painting I've been looking for but recently the courier company (I'm sure you know which one...!) let me down over some postcards. I was offered a refund after two weeks of no show but when the packet turned up a week later and I offered to pay again I was invited to enjoy my cards as a gesture of good will. It was so easy to communicate and what good will! Thank you Magnolia Box!

4 February 2026
Unprompted review
Rated 5 out of 5 stars

Great experience

I hadn't used Magnolia Box before and needed an important gift in a hurry. My whole experience was brilliant - easy to use website, products that I wanted, good value for money. Despite my order coming scarily close to Christmas it was shipped instantly and arrived soon after. Print is high quality and nicely framed. Also excellent customer service, with my queries answered promptly and helpfully. I would definitely recommend.

23 December 2025
Rated 5 out of 5 stars

quality and custom request

After buying some prints from Magnolia box i was immediately impressed with the quality and the price for said quality. There was a piece by an artist that wasn't on the website, but their other pieces were. I shot them an email, and Vincent and the team he worked with made my request come to life it was such a nice thing to do, as they really didn't have to go to the effort to do that for me. Very impressed, will continue to buy from this site for future prints 5 stars!

31 December 2025
Unprompted review
Rated 5 out of 5 stars

Magnolia Box fine art print

SS United States Entering Southampton Harbor
Quantity: 1
Fine art poster / L: 75 x 60cm / Border (full artwork)

I ordered a fine art print of the USS United States entering Southampton Docks for my 94 year old father as a Christmas present (he used to work in the docks and the ship was his favourite).
Delivery was prompt and the packaging good, unfortunately - (and this was no fault of Magnoliabox) - the quality of the original photographic negative was poor, so the print suffered accordingly. Vincent from the Magnoliabox customer care team was brilliant - responding to my initial review very quickly and offered me a reprint. When it was established this would not resolve the issue involving the print quality he fully refunded my purchase. This is clearly a business who care about their customers: Many thanks.

8 December 2025
Unprompted review
Magnolia Box logo

Reply from Magnolia Box

Hi Paul, thank you for this feedback - can you email shop@magnoliabox.com, ideally with some photos of the issue, and we'll investigate what's happened here. We can organise either a reprint or a full refund.

Rated 5 out of 5 stars

Quality prints and excellent customer service

Ordered 3 framed prints from Magnolia Box during the busy Christmas period. They were generated and dispatched promptly, although one of the prints was lost in transit by DPD. I reported this immediately to Magnolia Box and a replacement print was sent out promptly and arrived in time for Christmas (thanks Vincent).
All-in-all excellent service and I would use them again.

22 December 2025
Unprompted review
Rated 5 out of 5 stars

Excellent All round!

This has been one wonderful experience and transaction. First of all, the range of products is immense and the versions on offer too. Communication and service have been absolutely top-notch, kind, considerate and prompt, and the product was delivered well packaged and on-time. The framed print itself was precisely as described and of great quality. Overall, I am very pleased, and I won't hesitate to do business with Magnolia Box again. Very Highly recommended.

8 November 2025
Unprompted review

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