Made Personally Reviews 

If I could leave zero stars I would, it’s been 3 months since I placed my order and I haven’t received the item or a refund despite me continuously chasing. I don’t normally leave negative feedback and don’t like to impact small businesses but I believe all customers should be aware of the issues I’ve faced so they can make an informed decision before using this company.

I placed an order for a personalised Thomas the Tank Engine water bottle on 27th June with an estimated dispatch date of 2nd-4th July which I naively assumed would mean delivery before 9th July in time for my nephews birthday. I sent a WhatsApp to them on 7th July to which I received a prompt response stating the dispatch times are only an estimate and that she was running behind with orders. She said she would get it on its way to me as soon as she could.

I then received an email on 13th July asking me to confirm the name I wanted on the bottle as apparently I hadn’t added any personalisation, I remember writing the name I wanted on the order but replied promptly to the email confirming the name. The email stated she was processing my order so I assumed the item would arrive soon after that.

On 28th July I sent a WhatsApp asking for an update which went ignored, it was sent out of hours as most of my messages were as I’m a single mum of a 3 year old with a full time job so the only time I get to myself is after 7pm. This isn’t really relevant but the seller seems to always reply to negative reviews with comments about out of hours messaging being a main component of why orders are late and communication is missed. I sent another WhatsApp on 4th August and again on 13th and again on 18th, all were ignored. Another excuse for the lack of communication will be that the seller was on holiday between 7th and 14th August which explains ignoring one of my messages but not the other 3.

I sent a message through the website contact form on 25th August asking for an update and finally got a response where I was fobbed off with another excuse, this time it was there had been an issue with her putting items in the wrong order on her system so my order was still pending. I gave her the benefit of the doubt and was told she would send the item as soon as she got more stock.

On 16th September I sent another message asking for a refund as I’d had no update and still had no item and mentioned that I’d be leaving a negative review, her reply was almost instant and she assured me I would receive a refund, she would process it the next day and asked me not to leave a negative review as it would impact her business.

I emailed again on 30th September asking where my refund was as I had still not received it and yet again another excuse came, supposedly the refund was processed on 17th September and she would have to contact her payment provider to find out what the issue was. Again I was asked not to leave a negative review and told I’d be updated by the end of the day. It’s been over 24 hours and I still have no refund so I feel like I now have no choice but to leave this review.

Adding a further note to this as the seller has replied stating I have received a refund. I can confirm I have NOT received a refund and I have basically been told there’s nothing much else she can do and to contact my bank and deal with it myself. A further example of the disgraceful customer service this company offers

Absolutely amazing item, made to my request. Beautiful beautiful item

My order was delayed and, as I couldn’t find contact details on the website, I requested a refund. The response I received was brief at first, but once I explained my concern about whether my order would arrive, communication was quickly resolved and a refund was issued. To my surprise, the product still arrived; and it’s absolutely perfect. I’m very thankful and will be ordering again (with a little more patience next time!).

It was lovely to find a company to personalize some family tee shirts for my grandson's birthday & parents. The tee shirts are surprisingly good quality and the pictures and colours are bright and clear. It was easy to order what I wanted and I was kept up to date with the expected time for delivery. I will definitely be buying again and can easily recommend.

Terrible customer service. Ordered a child's lunch box for school on 11th August, estimated dispatch 14th-18th August. I only received the item on 4th September! Far too late for school. I sent several emails, kept getting told it would be delayed but wasn't given an estimated date. Had to buy another lunch box for school starting. When it finally did arrive quality is just OK, poor quality zip used which oddly overlaps a few inches, looks like it's been sewn on wrong. Would be very difficult for a child to open. Would never have ordered if I knew what the service was like. I've noticed several replies to other bad reviews stating emails were sent out of business hours so weren't replied to, seems odd that a business doesn't pick up their emails the next day.

Named water bottle came today and would recommend this company. There was a delay due to time of year but the seller acted promptly and advised a new date which arrived on time! The Bluey water bottle is lovely and I’ve had two as they were so much nicer than some sellers. It was a bonus to have my granddaughter’s name on it for school. Yes I would definitely recommend this item.

Fantastic from start to finished the pjs arrived and are absolutely fantastic definitely worth ordering from this little business.
5 star all round .
Thank you 😊

Scam - Order never arrived. Sent multiple emails with no response. Warning - Do not order from here.

Company 'dissolved' on Gov.UK website

Ordered this item 11th August. Item was needed for my sons birthday on 24th August. I thought 2 weeks would be sufficient time. Received an estimated dispatch of 15-20th August. I hadn't heard anything regarding dispatch so on the 18th I emailed to chase up. I received a reply stating he was on holiday but would still be able to meet dispatch as expected. I asked for a cancellation which was refused on the basis that the item would definitely be received on time. It wasn't. Item was not received until 27th August. As this is a personalised item, they refuse returns. They should have firstly not allowed acceptance of orders if they were not available to fulfil a reasonable time frame and secondly should have cancelled the order when requested. Would not recommend this company and will not be a returning customer.

Only giving this 4 stars at the moment as I haven’t seen the product yet (I will write another one when it arrives in a couple days) BUT Exceptional customer service. I messaged the company about an update on my order as I was worried the pyjamas wouldn’t arrive on time for my little boys birthday, but they were more than helpful and very polite, even offered to upgrade delivery service for free. Really did go above and beyond to help me out and I’m ever so grateful for them. Thankyou again☺️

Ps. It cost nothing to be kind, if you would like an update on your order or if there is a problem please be polite and patient with them. They’re trying their best, they’re managing a business as well as their own personal lives… it can get hard sometimes.

Really glad I found Made Personally the quality of the products is fantastic, ordering was really easy, communication has been really good & delivery was quicker than expected for a personalised order. Will definitely be ordering again soon. Thank you for helping make my boys birthday a little extra special ⭐️

9 fantastic t-shirts created to fit an 8yr old all the way through to grown adults in a matching theme. All were worn as part of birthday celebrations, produced in a variety of colours each with their own individual character and names. Fantastic quality, attention to detail and outstanding customer service. Completed in a very tight time frame that enabled us to sparkle and standout in the Bahamas celebrating a 50th birthday in style x

I'm so happy with my order of birthday pyjamas for my daughter they are really good quality my daughter loves them. So easy to order and delivery is really good. I will definitely be ordering again.

Ordered daughter’s pyjamas and tshirt for her birthday, they arrived and her name was spelt wrong and arrived too late. Was refused a refund and offered to send them back and they would re do them, I sent them back and haven’t received any items back or money back and no response to my several emails I have sent!

My niece LOVED her pyjamas. Highly recommend and will definitely buy from here again.

Save yourself the disappointment. I ordered a Thomas the tank engine water bottle for my son. I Ordered on 01/07/25 with an estimated dispatch of 04/07/25-08/07/25 while I appreciate this is an estimate there was no correspondence at all other than the order received confirmation. I chased the order on 13th July as I had still not heard anything and received a slightly patronising response about estimated dispatch and that it was a slightly delayed processing time. On 27th July still nothing so I sent another message and I am yet to receive a response. I would say this is more than a slightly delayed processing time when it’s 3 weeks past the estimate and the customer service/response is poor.

Amazing !!! So happy

Ordered a set of birthday pjs for my daughters birthday when they arrived I opened the parcel enough to check the personalisation which was correct. Opened the parcel 3weeks later for her birthday to find an error on the lettering ('When I wake up up I will be'). Emailed to be told that i ordered the error (1 photo had the error on in the website out of 3 and i ordered based on the initial image) and was out of the return window. Pretty appalling in my opinion when it was a mistake on their end. Also found the email response very unapologetic considering it was a mistake made by them.

Following my order I was asked for a review of the item, I reviewed it after I found the error and funnily enough the negative review doesn't appear on their website!

I ordered a personalised water bottle for a child’s birthday present on 29/6/25. Estimated dispatch was between 2/7/25-4/7/25. It is now 25/7/25 and the water bottle still hasn’t arrived and the child’s birthday has been and gone. I would not rate this company for speed or working towards their estimated dispatch dates.

Such lovely pjs , love them so much son will be a happy boy come his birthday the material and design is perfect just what I was after