Made Personally Reviews 

I placed my order on the 23rd November and got the confirmation email which said that it should have been dispatched on the 28th. I emailed on the 6th December to get an update...no reply. So I sent a whatsapp message on the 10th..no reply.
I appreciate that at this time of year things take longer than usual and I'm fully prepared for this but it's a bit worrying (and frustrating) that they don't reply to any emails / whatsapp messages.
I just need to know if I'm going to receive the order in time.

Update (04/01/25): The company did reply to my message (it's a shame that it took a review on Trustpilot to make this happen). I still don't have my order and the communication remained terrible.

Reminder: I placed my order on the 23rd November, I needed the order for a birthday gift for the 16th December - the company was aware of this.

I messaged a few times all of which were ignored until I wrote the review on Trustpilot.

The gift didn't arrive by the 16th (and I wasn't made aware that I wasn't going to receive it) but I managed it by using a Christmas gift for the birthday with the plan of using the order for Christmas. I chased again on 17th December (Wednesday the week before Christmas) but message was ignored. Chased again on the 22nd (Monday of Christmas week) and was told I wouldn't receive the order until after Christmas.

I've asked for a refund as the gift is pointless now.

The whole process has been really stressful - It could have been managed better through just communicating. I get that the there might be one person trying to manage everything but, that really is your problem to sort.

Such a great company find! My 13 year old son has been obsessed with lighting McQueen since he was a toddler but because he is 6ft I struggle to find anything that fits. When I came across this website that offer adult sizes I was over the moon! I ordered an adults size small for him which just about fits him so I will definitely order this again in a bigger size in the summer when he outgrows it. The quality was superb and the jacket looks very cool. I'm so happy with this item.

Really easy to order, select design and name, 100% cotton with fantastic print, definitely recommend, fast delivery too.

Received T-shirt in timely manner. Very pleased with item which was as described. Would definitely recommend buying from this site again.

Great service and product especially loved the personalised sack highly recommend

Avoid this company if you don’t want to part with your money!!!!
Shocking customer service and just rude!
I ordered my daughter PJs for her birthday on 24th September 2025 and asked for a specific date for them to arrive (albeit a little ambitious on my part) and I still haven’t received anything to date (including a refund)
I sent an email asking about my order on 11th October and received no response. I then sent a what’s app message on 16th October and from the reply was a ‘technical error’ was the reason I’d receive no update on tracking details but nothing about where my order was. The message then went on to ask if I wanted to amend the PJs to Christmas one (as I’d asked for a refund as my daughters birthday had now passed) 😳 clearly admitting the ordered hadn’t been dispatched!!!!!!
My messages were then RUDELY IGNORED for one week until the ‘owner’ replied again stating how difficult it is running a business by herself …… refused a refund yet again as the T&Cs state 24hours- yet her T&CS state nothing about accepting orders and taking payment off people and keeping the money without sending the product!!
Reporting her to trading standards as after reading reviews I am not the only person she has done this too! AVOID!!

Update- from company response
I HAVE NOT RECEIVED A REFUND FROM THIS COMPANY AT ALL- LIARS!! I am actually in shock someone can actually lie about this! The last message I have received from this woman states
“ I typically cannot offer a refund, as per the terms and conditions refunds must be requested within 24 hours of ordering. I have already incurred processing costs on your order as when the order is due to begin processing this all happens automatically”
Yet now she is saying she has issued a refund to me after this same message???! Liar!!

We bought personalised pjs for our twins back in the summer from made personally. Fantastic quality pjs. They are the ONLY style my boys will now wear! They are so soft and high quality. They were sent very swiftly and the print quality is also fantastic, even after many many washes!

A huge thank you for such amazing customer service!
Firstly I panicked reading the dispatch date as the delivery date (my error!!)
The company went out their way to make sure I still got my gift in time!
Such great quality and printing work was so well done!
One happy mummy and one extremely happy 2 year old!
I will definitely be ordering again in the future!

We love our lapland hoodies. Very comfortable and lovely fit from Made Personally.

Thank you love them ❤️❤️❤️

Fantastic quality and fast delivery. Would order again, was very pleased with my order.

⭐️ 1 Star – Extremely Disappointed and Frustrated with the Service

I placed an order for a personalised T-shirt on 27th September, well in advance, and messaged the company to ask if it could be sent before 7th October, as I wanted to bring it with me to a holiday in Spain so I can give it to my son in time for my grandsons birthday. They replied saying dispatch would be between 2nd and 7th October, so I trusted it would arrive in time.

However, it did not arrive in time for my trip to Spain. When I returned from my trip on 14th October, the T-shirt still hadn’t arrived. I contacted the company again and was told my order had been put on hold — with no explanation — and that they had emailed me, which they hadn’t.

I replied immediately asking that, if they couldn’t dispatch within 48 hours, they should cancel the order, as I now needed to send the gift to Switzerland (where my son and grandson live). By 19th October I still hadn’t received a reply, so I chased again. On 21st October they informed me the item was “in print,” even though I had clearly requested cancellation.

Despite this, on 23rd October I received a message saying the order had been dispatched anyway. I then said I would be returning the T-shirt, only to be told that personalised items cannot be returned.

When the item finally arrived on 27th October — a full month after I ordered — it wasn’t even personalised as I had requested. I had asked for “Dylan 6”, but they printed only “Dylan”. When I contacted them about the error, they admitted they had decided to change the personalisation themselves without informing me. They have said they emailed me (which they didn’t!) and when I’ve asked them to show me the email, they have failed to present said email.

This is completely unacceptable. You cannot alter a customer’s personalised order without their permission, especially after such poor communication and repeated delays. The order missed the occasion entirely, and I was left with a product I neither wanted nor approved, and the company are refusing to give me a refund even though this have admitted to changing the product I ordered without my permission!

Overall, the experience was extremely disappointing from start to finish — poor communication, missed deadlines, and a lack of professionalism throughout. I would not recommend this company and will not be ordering from them again, and I don’t recommend you do either.

I saw there advert on Facebook so I went into the site to see what they had . Which I found very easy and customer friendly to use .
I chose the t-shirt I liked had my granddaughter name and her age add to it
Delivery window was shown to me
So I purchased the top ..
And it’s arrived dead on the day they said. Royal Mail sent me a email the day before telling me a time slot and also it arrived within there window too . She’s taken the top out of the bag and won’t take it off
There off for a family meal and still won’t take it off ….
Again thank you guys and girls for making a 8years old girls day
Regs Glenn

Ordered a water bottle for my daughter, i had to keep chasing the order as they were very busy. When it arrived it was beautiful and my daughter was pleased, however a month after using it broke. I contacted made personally via whats app twice and email and never recieved a response. Customer service was terrible

Lovely pjs really good quality and the customer service was 10/10 Thankyou can’t wait for my baby to wear them for her birthday. Thankyou again

Customer service was great throughout. There was a small hiccup getting the delivery, but this was on the courier not the seller, and it was resolved really quickly. When it arrived, the t-shirt looked great and was rally good quality. Would definitely buy again.

Very impressed with the quality, have got these types of pyjamas for my son every year but by far these are the best ones. Took a little longer for delivery so definitely order in advance but you're told this when ordering. Really amazing!

I ordered these fabulous personalised named Santa stockings for my grandkids. Minecraft for my grandson and peppa pig for my granddaughter. They exceeded my expectations when they arrived. Great size, will hold alot of presents . Great keepsake. Highly recommend!!

Great designs and colour options, the seller was quick to email me back and was very reassuring, going the extra mile to send me pictures of jumper colours so I could see what they actually looked like. My order arrived within the time I needed which was great. The product quality was high quality and great Value. Thank you very much 🤩

I ordered a mug for a little boy who'd broken his arm.
I had a few issues with postage delays, but I whatsapped the company and replies were prompt & explained clearly re the the issues. Each time I messaged regarding arrival of parcel, I was informed of when parcel would arrive.
So even though a few hiccups.
I would definitely use this company again, as they were honest & helpful.

I placed an order on the 16th September for a personalised paw patrol t-shirt for my son's birthday which basically never arrived. As the date was getting closer to my sons birthday, I messaged the seller to ask when it would be despatched. The communication was appalling but when I did get a response, I was reassured that it was going to be despatched the following week, which it didn't. If I knew I was going to have this issue, I could have ordered elsewhere but because of the reassurance that it would be ready in time, I didn't and still placed my trust in the seller. Afew days before my sons birthday, which was over 3 weeks after I had initially placed my order, I received a message to say 'there was a fault in the print design' and couldn't send my item. If this was going to be a problem, why not inform me before this time so I could have made alternative arrangements.
It ruined my son's birthday who asked me if he could have a paw patrol t shirt for his birthday and I didn't have one to give to him. Not only that, I was on holiday at the time while I was trying to chase up the progress of my order every day so it could be delivered in time so it ruined my holiday as I was dealing with this issue at the same time. I requested a refund and it is now the 16th October, a month later from placing my order and I still haven't received it. I contacted the seller twice to ask when my refund will be processed and my messages have been ignored.
I have always ordered from small businesses in the past and other companies and I have never experienced anything like this before. I have never given anybody a negative review before but I felt it was important to share my experience. I will not be ordering from Made Personally again, nor would I recommend them to anyone else.