Made Personally Reviews 

219
TrustScore 3.5 out of 5

3.7

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Review summary

Created with AI, based on recent reviews

Looking at 116 reviews, most reviewers were somewhat happy with their experience overall. Customers frequently praise the high quality of the products, including pyjamas, t-shirts, and other personalized items, often noting their durability and appealing designs. Many appreciate the ease of ordering and the variety of customization options available. Reviewers often express satisfaction with the final product, finding it exactly as desired and perfect for gifts. However, some customers also noted significant delays in order delivery, with items arriving past estimated dates or after important events like birthdays. Some people were dissatisfied with the communication and response times, reporting unaddressed queries or needing to chase updates. Additionally, a few reviewers experienced issues with product defects, such as items breaking or incorrect personalization.

What people talk about most

Product

Users describe positive interactions with product, with many customers expressing delight with the quality... See more

Order

Clients share ambiguous opinions on order, with many expressing significant frustration over delays and... See more

Quality

People report positive experiences with quality, often describing items like pyjamas and t-shirts as amazing,... See more

Delivery service

Customers consistently note ambiguous experiences with delivery service, with many expressing frustration... See more

Response time

Consumers find response times to be ambiguous, with many reporting ignored messages, emails, and social media... See more

Reviews shaping this summary

Rated 4 out of 5 stars

My order was delayed and, as I couldn’t find contact details on the website, I requested a refund. The response I received was brief at first, but once I explained my concern about whether my order wo... See more

Rated 3 out of 5 stars

Ordered a water bottle for my daughter, i had to keep chasing the order as they were very busy. When it arrived it was beautiful and my daughter was pleased, however a month after using it broke. I co... See more

Rated 5 out of 5 stars

Perfect gift for my niece who is absolutely mad about K-Pop Demon Hunters. Lovely quality and colour, great fit, she was thrilled. Arrived in good time for Christmas and the seller responded quickly t... See more

Rated 5 out of 5 stars

I ordered these fabulous personalised named Santa stockings for my grandkids. Minecraft for my grandson and peppa pig for my granddaughter. They exceeded my expectations when they arrived. Great siz... See more


3.7

Average

TrustScore 3.5 out of 5

219 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 88% of negative reviews

Typically replies within 24 hours

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3.7

All reviews

(219)

108 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent quality and price

The family t shirts I ordered were of excellent quality at a very good price
I ordered them a bit late before our family holiday to Disney World and the company went out of their way to get them to me in time, replying very promptly to my enquiries. I would definitely recommend them to anyone.

15 May 2026
Unprompted review
Rated 5 out of 5 stars

Amazing service

I wanted some personalised pyjamas for my little boy turning 5 and took to google. I came across Made Personally and began looking through their page. There were so many options to choose from but as my little one loves Mario, I opted for the personalised Mario pyjamas in block red along with a personalised Mickey Mouse top that he could wear on his birthday.

After placing my order, I received an email stating that the block red wasnt available due to an issue sourcing from the supplier and was given striped red as an alternative. I am so glad the block red was unavailable as the striped red was absolutely lovely and overall the pyjamas and top are extremely good quality.

Delivery was quick (despite me leaving my order until last minute). Definitely reccomend and will definitely be ordering again. Thank you :)

30 April 2026
Unprompted review
Rated 1 out of 5 stars

Do not order from this company!!

Do not order from this company!!!
My order was the incorrect design, arrives dirty. When I contacted the seller - she wanted me to pay for the return even though it was her fault.

After I went back & argued this I got ignored. I had to go through PayPal to get my money back!

Awful quality! & customer service

5 May 2026
Unprompted review
Made Personally logo

Reply from Made Personally

Hi Megan - Thank you for taking the time to leave feedback. I must, however, clarify the facts regarding this transaction.

I acknowledge that the incorrect design variation of your chosen theme was mistakenly printed, though your requested personalisation was applied perfectly.

I entirely refute the claim that the item arrived dirty. Every single item is reviewed strictly after printing and before packing for dispatch, and your order absolutely did not leave my workspace in a "dirty" condition. I have reviewed the photo's you have shared and this also does not show the item is dirty.

Regarding the return, I requested on 14/05 that you send the item back to me so I could resolve the issue. To date, this request has been ignored. As clearly outlined in my Terms & Conditions and Returns Policy—which all customers must read and accept at checkout—I unfortunately cannot provide free return shipping labels.

I am always willing to work with my customers to resolve genuine issues, but this requires cooperation and adherence to my store policies. This information and evidence to support, has been provided back to PayPal in response to the claim that has been opened.

If you do wish to return the item I am of course happy to resolve this with you.

Kind Regards

Rated 1 out of 5 stars

Seller ignores all messages

They responded to one message saying my order was in print then when I chased it as the estimated time had gone over and I never heard from them I sent 3 more messages all ignored them requested a refund which was done immediately again message ignored no explanation no apology nothing! Communication is clearly not there strong point won’t be using again!

21 May 2026
Unprompted review
Rated 5 out of 5 stars

Made personally has gone absolutely…

Made personally has gone absolutely above and beyond to create the most perfect tshirts for me and my family for our upcoming holiday to scatter my grandads ashes in Spain. From beginning to end, the customer care was absolutely outstanding and really took time and effort for such a special request. I cannot recommend enough, if you need any clothing personalised or printed, Made Personally is the place to go!! Thank you!

15 May 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service even though it was my fault

I placed an order and didn't read the dispatch dates information. My order would have arrived much later than when I needed it for. I got in touch and explained and they very kindly got my order ready in days and posted it for me so I had it in time. I was so greatful for their quick and prompt service. I felt valued as a customer. They even upgraded my delivery for free to make sure I received my order in time even though I had only paid for the standard delivery. They went above and beyond for me. They kept me informed at every stage. I highly recommend them and will most certainly be using them again. Excellent service and communication from them.

15 May 2026
Unprompted review
Rated 5 out of 5 stars

Kpop personalised t shirt

I ordered a K-pop t shirt for my three year old granddaughter. I couldn’t get her size in high street shops .
For less than high street we’re charging I got a personalised t shirt . She absolutely loved it and even wore it for her nursery pictures.
Great quality and price .

23 April 2026
Unprompted review
Rated 5 out of 5 stars

Excellent website

Found the website with a quick google search. Good selection of items available. Items ordered and came within the time frame. Items were a lovely good quality and had great communication with the seller. Thanks again

18 April 2026
Unprompted review
Rated 1 out of 5 stars

Absolutely awful company

Absolutely awful company. I placed an on 6th January, I’m still waiting for the order despite it stating the estimated delivery being 14th-22nd January. I’ve emailed several times, the first few I was told they’re a small company and my order will dispatched soon. I emailed again saying if the order couldn’t be fulfilled, could I have a refund. No response. Sent another chaser email, no response. Don’t take the risk, I would order elsewhere.

6 January 2026
Unprompted review
Rated 5 out of 5 stars

Lovely t-shirt at a great price!

The t-shirt I ordered is exactly what I wanted. The colour is lovely & the printing is perfect & what a great price for such a good quality t-shirt. It is for my granddaughter's birthday, she is going to love it. I would definitely recommend Made Personally

1 May 2026
Unprompted review
Rated 5 out of 5 stars

I can't even express in words how much…

I can't even express in words how much love I have for this small business. She made a dress for me at the very last minute and saved my daughters kpop party. After being let down by another business on etsy, this lady went out of her way, spending time and money, just to make sure my daughter had a dress to wear for her party. The quality is unreal, the dress is spectacular and the customer service is next to none. Im so happy and greatful. Thank you again lovely xxx

25 April 2026
Unprompted review
Rated 5 out of 5 stars

Personalised Mario Top & Jacket

Perfect items I ordered a personalised Mario top for my sons birthday and a lovely jacket also with Mario on it. They are stunning, great quality. The lady making and completing the orders works completely alone and worked hard to get my order out to me in time. She was kind, informative and kept me up to date throughout the process. Items were packaged beautifully, and I'm very happy with my purchase. Love supporting a small business. Definitely recommend this company and I will definitely order items again in the future for other occasions! Thankyou

29 April 2026
Unprompted review
Rated 5 out of 5 stars

Absolutely amazing company

Absolutely amazing company, we were left in a pickle after an order from elsewhere didn't arrive, and we contacted them to see if they could help out and they pulled out all the stops and bent over backwards to help us out, getting the most beautiful dress made in just 2 days and posting it out so we had it for our daughters birthday party .

Exactly why we should support small businesses like this, we were treated with such kindness and compassion and the dress was absolutely stunning, will never be able to thank them enough for what they did for us

25 April 2026
Unprompted review
Rated 5 out of 5 stars

Great item

Great item, seller was friendly when I messaged about delivery times, and item came in plenty of time! My son loves his Teletubby t shirt and proudly wore it to nursery on his birthday. Thank you!

6 April 2026
Unprompted review
Rated 5 out of 5 stars

Highly recommend

Highly recommend. I ordered 3 Gabby's Dollshouse t shirts, arrived in a decent time and really good quality. I'm so happy with my purchases!
Side note, please read the delivery terms. Estimated delivery date does not mean the product will be delivered by then so order in plenty of time. My products were dispatched a day after so after. Will definitely use again

27 April 2026
Unprompted review
Rated 5 out of 5 stars

Absolutely beautiful and amazing quality

Absolutely amazing. I ordered 3 t-shirts and I will definitely order more. I was surprised what an amazing quality of picture it is.. my son absolutely loved it. The other two were the gifts and they loved it too. The price is surprisingly amazing too. Definitely recommend it. It's beautiful. Thank you

13 April 2026
Unprompted review

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