Made.com Reviews 

I bought a wardrobe from Made about 2months ago. I like the wardrobe but wasn’t happy with the colour.The colour was advertised as white gloss but should have been described as ivory or cream. The wardrobe didn’t match the white gloss furniture I had already bought.
The wardrobe was delivered and built by Probuild Installations. About 3 weeks ago one of the wardrobe doors fell off it’s hinges.I contacted Made on 13/8/22. A couple of days later I received an email from Probuild to say they would come out today 24/8/22. That seemed quite a long time taking into account there is obviously a fault with the product/build. I was told I would receive a call on the morning of that day giving me a time slot. As promised I did get a call butI was told they would be with me between 6.30pm and 7.30pm.I have taken a day off work to be here which was unnecessary. I have had to cancel the visit because I have made plans for the evening. I think it’s unreasonable to be told on the day that you would come in the evening.

Several issues going on with the company; can’t actually talk to anyone if you need help with an order, they don’t reply promptly to emails or message and the only way the respond is by chat bot, and even then they cut you have and you have to join the queue again. They don’t seem to employ many people as no one responds within time scales stated on website.
They charge for delivery and charge even more for returns, why bother with MADE when so many other good companies out there. They don’t deliver as stated.
Most of the products are over priced and very poorly made, one would think this company provides high end product but they just sell cheap stuff made in china.
You’d be better off having a look in B&M at least what you see is what you get.

I do NOT recommend MADE.COM because they have horrible customer service! I bought a rug and mat and at the top of both pages it says they are hand tufted with New Zealand wool, but the smaller mat isn't. It is from coconut fiber and is very rough and the colors are significantly less vibrant than the rug and the picture on the website. The large round version of the rug met the online description. Obviously, the description should not have been used for the smaller rug. It was extremely misleading and led me to believe they would match, but they don't. After reading the description at the top, I didn't bother reading the description at the very bottom of the page, where it does specify the mat is made from coconut fiber. Therefore, I have been told I am in the wrong and not allowed to return it. Shame on you Made.com!!!! You have horrendous customer service and just lost a good client.

Update today reply to response from Made.com:

I’m even more livid after response!
All I want is someone to call me from your customer service with a date of when you’re collecting this pile of nasty, infested wood you delivered to my home.

NB: There’s nothing ‘to investigate’! You have all the photos and information you asked for, sent twice now. You wanted info from a yellow label that’s drenched in woodworm dust and crawling with woodworm beetles, so I said we’re not opening the re-sealed box and just want you to collect it (so you can look at the yellow label yourselves) and refund our money…

I’m absolutely livid! I’ve got a product sent to me, heavily infested with live woodworm, possibly now in my house which is furnished with a lot of wood, and can’t get anyone from MADE.COM to collect it!!
I’m getting no response now through email, I’ve been hung up on through WhatsApp!

The date of writing this review is 21 August 2022. I ordered my items on 19 December 2021. 8 months! Yes, that is correct! 8 MONTHS! And….items still not received! I have requested a refund; let’s see what happens! My order was low value; I would recommended that you don’t order at a value beyond what you don’t mind losing and not to order at all if you need it the same year! Avoid!

Is Made going bust? I only ask as I was promised a refund for a Bookcase never received in JULY - told a refund would be received early August by the agent Nana - since then despite sending several emails and messaging on WhatsApp no response. Made owe me a refund
Re: MADE.COM - 105638082 - Hopkins Wide Bookcase - cancel refund not received???
Your response just takes me to the same place where I have been awaiting a response from you via WhatsApp amd email for 14 days!
This has now been resolved. We did indeed receive the refund from Made - it wasn't picked up at first in the account. Thank you Made! 😊

Quality products, inpakked realy good, easy instroction book!

Firstly I really like Made items, they look great and have a wide choice. We recently moved into a new house and wanted to get mainly made items to deck it out. Three big orders later and here is my experience -

Order 1 - delayed even though marked express dispatch. Had to chase customer service on chat multiple times. Eventually had item dispatched with no explanation. When it arrived there were items missing in the flat pack so I had to go to Screwfix to get everyone I needed to assemble.

Order 2 - item came within the estimated window, great. Item was missing guide holes and assembly was ridiculously complicated.

Order 3 - express items delayed then dispatched. Evri said they attempted delivery, they didn’t we have a ring doorbell. 8 days later still no delivery and sorry to the team there absolutely poor service from the chat team. Made charge a lot for there items, invest in a phone service team and sort delivery out.

Would really think twice about ordering in the future which is a shame.

This company should be out of business as it doesn't really follow minimum standards expected from any serious retailer. Lets go down to facts:
I have ordered a shoe storage unit that took 4+ months to be delivered. It arrived with a number of damages (due to manufacturing and also probably due to the delivery itself). Naturally I have asked for the unit to be replaced and the estimated delivery date I got was for...5 months later. They argue that they don't control their supply chain and its entirely to the supplier to determine the delivery dates (which is beyond laughable) despite the fact that this was a replacing order (from a customer that already waited 4+ months) rather than a new one. Despite numerous chats, all we got from support was that pretty much the situation was out of their control.
Finally, after asking for a compensation due to this unacceptable situation (based on these timelines I might get a functional item only 9 months after ordering) I was only offered a voucher in a low figure (which is almost insulting).

Ordered a bed mid July. Estimated dispatch end of July. Delayed despatch - but did not receive any pro-active reach out or updates from Made to let me know this. Finally confirmed it would be despatched 17th August - only to log into my account to check and see that it had gone from being ready to despatch to being in manufacture?! on reaching out to customer support for the 3rd time for an update they informed me it was due for despatch on the 1st November. 3months after the original estimation. I am without a bed, and incredibly frustrated. I have pro-actively had to reach out to made for updates - which is a complete waste of time. What's the likelihood come November the same will happen again?! Oh and of course they're still holding my money for an order they will only fulfil in November!!!!!! This issue needs to be sorted and better estimations need to be in place.

I ordered a table that was scratched so I contact customer service, they asked me to return the table for a full refund (that will come in 2 months!!) and order a new one. So I ordered another one and returned the scratched table as instructed. Only to find out the new table that I received was completely broken!!! I took pictures 5 mins after I received the package and sent it to customer service. They offered me 45 euros to keep the broken table or return it for full refund. I off course returned it and they expected me to order the 3rd time. NO WAY! now I have no table and money for two tables which is over EUR 1800 is stuck for 2 months.
My advise: never order anything from made.com

I receive a standard reply on my review:

We're so sorry to hear this, and we'd really like the opportunity to turn your shopping experience around. Please click here to speak to one of our helpful Customer Service agents

The link takes me to the customer service agent offers 45 euros in refund only if I buy a third table. Regarding my money they say they cant do anything refund takes 2 months. So basically I gave them an "opportunity to turn your shopping experience around" and they failed again.

Terrible experience. Spent significant amount on express dispatch items which are no where to be seen a month after purchasing (and Made have gladly debited my account). Customer service can't even provide me with a date of when I will receive the items now. To top it off, my items are still labelled as express dispatch on their website! I'm wondering if they'll ever turn up. So disappointed.

Items are nice if you can get them delivered. Dispatch is always late. Deliveries for small items are fine as they use a competent delivery company for this. Delivery for large items was honestly the most stressful and frustrating part of my recent move. Their delivery partner, BJS, will find the most inconvenient time to book deliveries, especially if you are not home or are working. I am into dozens of emails between made.com and BJS. With the exception of one excellent customer service representative at made.com, everyone I have had to deal with has been more interested in trying to defend why BJS cannot deliver items when you are available. I got an email from a team leader asking me to explain the whole situation again. I paid for Sunday delivery which they don’t offer at my area (refunded by the one person at made.com who is actually helpful). The delivery company calls you repeatedly when you have said you cannot take calls. They bombard you with emails and texts confirming that they don’t listen to something as simple as your availability. I have spent not shy of a grand on this site for what I thought would be some nice goods to brighten up my new place in a really stressful home move and it has been the worst part of the experience. I am now waiting on 4 more items and I am dreading the delivery notifications for them. I have been granted special leave to work from home to take deliveries so I can work around their delivery company’s impossible schedule and it is getting difficult to explain to my employer why this all hasn’t been dealt with yet so I can return to the office. I expect I will receive a platitude filled response to this review. I am about to make a complaint on the basis of made.com’s chosen delivery service.

Edit: and the very next morning as the delivery company is harassing me with repeated calls and texts while I’m at work (as I had already told them about 20-30 times) - there is the platitude filled response about how all their bad reviews make the company better. If this is it when it’s better, I can’t imagine it getting any worse.

DO NOT USE MADE, THEY ARE LIARS AND SCAMMERS!!!!!!! AVOID AT ALL COSTS.

This is the worst experience I have ever had with a furniture company and delivery company in my life.

I ordered a desk on July 21st, the desk never arrived then it was cancelled by MADE, they then promised me two delivery dates and both times I just got told "we're sorry we haven't been able to deliver today. We'll update your tracking when it's on the way on the next working day" after working from home all day to make sure I was in.

They then made me wait in for a third time, delivered it to completely the wrong address and sent me a picture of a random house telling me they couldn't deliver it. This was on a Saturday, so I spent my entire Saturday waiting in after having waited for two days previously.

Everytime something happened I sat on the chat bot customer service with MADE for hours, I spoke to them a total of 24 times for probably 6 hours or more and I was promised countless times they would assure my item was delivered.

At one point I saw a Hermes/Evri van outside my house and ended up chasing it down the street just to ask them if they had my parcel.

My wife is pregnant and MADE forced her to wait in on 4 seperete occasions during the heatwave claiming they would deliver the parcel and then didn't!

MADE have no way to speak to their couriers Evri and Evri have NO customer service option. It is appalling.

It is truly the worst experience ever, it caused me and my pregnant wife so much anxiety.

After asking my neighbour to wait in today to collect it, and receiving the same message from EVRI, having spoke to MADE all morning and been REASSURED AGAIN that they wouldn't let Evri miss the delivery or cancel it for no reason, I am now trying to get a refund and being told it will take 5-10 days.

They are liars and scammers.

The worst part is, after asking them to expedite my delivery on attempt number 4, they said they have NO CONTROL over delivery speeds from Evri. 10 minutes later I got a promotional email saying they could express deliver things to me...

I am absolutely shocked and apalled that during a cost of living crisis, a company like Made can say "fingers crossed the item gets delivered today" when you've paid £250 for a desk.

DO NOT USE MADE, THEY ARE LIARS AND COMPLETE SCAMMERS.

I have been waiting for days to get a reply from this company about 2 things. I have emailed them and what’s app and no reply to anything. Poor product sent them photos look like it was made in china! Terrible quality. Yet I come here looking for reviews on made.com on thier customer service record and find here they are responding to people far quicker! How about you get on and deal with the customers you have rather than spending your time here apologising for your terrible service.
Avoid this website at all costs!!

Delivery service went amazing. Two friendly dudes made quick work of the four heavy boxes that my wardrobe and dresser came in. The material looks beautiful and i instantly fell in love with the design!
Things went a sideways when we started assembling though. Some components didn't fit the description given in the manual. Like these small metal plates that are supposed to be attached underneath the drawers to balance out the weight. The holes in these plates were in the wrong places compared to the ones described in the manual. Resulting in insufficient grip for the screws which makes the plates barely usable. The little hydraulics that pop open the doors and drawers are way to sensitive, resulting in them shooting out at the slightest touch. This is definitely not something that i would expect from furniture in this price range. Lastly, i don't Made does their order picking but the components got shipping very unorganised. To the point where 3 different quantities of 3,5mm screws got shipped in the same bag. We wouldn't think this would be a problem at first, until we realised that each category had a tiny variation in usage. Sorting all of these barely distinguishable screws out is not something that should be left up to the customer. In the end i'm happy with the product, but these details made it an experience well below the price range of the actual products.

Terrible customer service from Made.com. Waited 3 months. I contacted customer service, they claimed they sent me an email. Eventually admitted, that they didn't send me an email, and then informed me that my bed would be delayed for another 4 months. Customer service agent was not helpful at all and at times RUDE. I do not recommend this service to anyone looking for furniture.

The items I've purchased have always been of good quality, if a little expensive, but the most recent item I bought was received with damage. I've been trying to get in touch with them for 4 days and it's absolutely impossible to get someone to return messages.

I have not received the product although I know it is good but have to say that their efficiency and keeping promises us really up to the highest standard

Ordered and had Damien Storage Unit delivered. It was badly damaged and Made have been unable to acknowledge our emails or messages for over a week now requesting a replacement or refund. Customer service is appalling. Would expect better and left deeply dissatisfied.