Mad About Nature Ltd Reviews 

458
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 113 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the wonderful natural fragrances, rich and creamy lather, and the exceptional quality that leaves skin feeling soft and moisturized. Shoppers also highlight the fast delivery service, responsive support, and beautiful eco-friendly packaging that makes these items perfect for gifting on any special occasion. Consumers are particularly happy with the large selection and great value for money provided by the various soap sets. However, some reviewers noted occasional issues, mentioning minor delivery delays, unreceived packages, or rare instances where the soap texture changed unexpectedly during daily use.

What people talk about most

Product

Customers had positive experiences with product, consistently praising the natural ingredients and wonderful... See more

Quality

Reviewers mention positive feedback about quality, highlighting that the items are well made with natural... See more

Order

Clients share positive opinions on order, highlighting an easy website process and fast delivery times.... See more

Delivery service

Consumers express immense satisfaction with the delivery service, consistently highlighting prompt arrivals... See more

Service

Users describe positive interactions with service, highlighting a consistently great and efficient... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Stocked up on more of my favourite soap (Himalayan salt peppermint and charcoal) Please never change the recipe it's so nice to find one without rapeseed in. They last me about 4 months with daily was... See more

Rated 5 out of 5 stars

Found this company by chance whilst looking for 'posh soaps ' to give as gifts. Placed an order which was well packaged and delivered quickly. The products are amazing! The perfume is gorgeous and in... See more

Rated 5 out of 5 stars

I've had a great experience with this company. I spoke to the lovely Keilly about wanting different soap sets for both men and women as presents for my 50th wedding anniversary guests. They arrived b... See more

Rated 5 out of 5 stars

Product and service! Both excellent, gift set of excellent quality and smells fabulous not like the more artificial better known brands. The service brilliant very helpful and sorted everything very... See more


Company details

  1. Cosmetic Products Manufacturer
  2. Cosmetics Store
  3. Cosmetics Wholesaler

Written by the company

We are a family business committed to hand-making bathing products that are free from plastics, Palm oil & the chemical-overload we are exposed to everyday. We are passionate about our handmade soaps & bathing products and the beneficial reasons for using them. Handmade luxurious, beautiful soap, skincare & bathing products. ​​​​​​​​​​​​​​​​​​ All natural ingredients including pure essential oils. Our soaps are made using the traditional cold processed method which retains all the goodness and the natural moisturiser - glycerine. Most commercial soaps have this lovely ingredient taken out which is why soap can be very drying on the skin. We DO NOT use PALM OIL, SLS, EDTA, PARABENS or any other nasty chemicals in our soaps. They are also suitable for vegetarians & vegans (except soaps that contain bee products & goat's milk). We pride ourselves on putting passion and creativity into each of our products. From thinking of how colours and patterns can work together in a bar of soap......to what type of boxes to use to make out gifts look luxurious but not overly expensive. As a creative maker of these products I thrive on developing new ideas and putting them into practice. I believe creative progression is key to keeping our business interesting and eye catching! We recycle as much as we can at home and for the business and use minimal packaging which can be recycled. We believe strongly in re-using or composting wherever possible. We reuse packaging when we send out our parcels to you. Kind to the environment, gentle on the skin. We hope you enjoy our products! All of our soaps have been safety tested and comply with current UK legislation and regulations.


Contact info

4.9

Excellent

TrustScore 5 out of 5

458 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

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4.9

All reviews

(458)

105 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Handmade Luxury Soap Selection Gift Box

Excellent service, I ordered the soap selection git box and it arrived very quickly.
The soaps are presented beautifully but it would be useful to be able to identify each soap.
They smell divine and I am currently going through one a week.
It would make a lovely gift.

13 June 2025
Rated 5 out of 5 stars

Fantastic products

What lovely soaps! I haven't found a place to order from since moving to the uk. I am so happy i stumbled upon these.I was really after some nice patchouli soaps. These smell wonderful, were beautifully packaged and shipped fast. Works great and doesn't melt into a goopy mess in the shower like other bar soaps tend to.

17 June 2025
Rated 5 out of 5 stars

Excellent service and product

Communication was easy and they endured the product arrived in time for a birthday present. The soaps are beautiful and smell amazing. Would definitely recommend.

24 April 2025
Rated 1 out of 5 stars

I was delivered goods on 10/04/2025…

I was delivered goods on 10/04/2025 with a final expiration date of 03/2025. This is a clear violation of product standards.

11 April 2025
Unprompted review
Mad About Nature Ltd logo

Reply from Mad About Nature Ltd

It's really disappointing you've felt the need to leave this review after our email conversations. As explained at length the batch sticker applied to the product was done in error. The box of soaps was fresh and made to order the week it was sent to you.

We have a proud history over several years of providing high quality products at an affordable price coupled with outstanding customer service. I had hoped our review history would provide you with confidence in the explanation I offered you along with the option to return the item for a full refund.

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