One of the worst returns experiences I’ve ever had. Took well over a month of repeated chasing to get my money back. Two stars as clothing is typically of decent quality but unless you are confide... See more
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Quality of the product for the price is exceptional and well fitting, I have purchased several items. As with many prior reviews exchanging the product can be a little troublesome but once you know yo... See more
I've used machine fitness for years and never had an issue with quality or price. Brilliant contender for the larger companies though still competitive pricing and good quality gear. I remember years... See more
Order was of poor quality and didn't fit well. Sent back order, which wasn't refunded but they gave me a gift voucher to use. Nothing good came up in stock, so decided to use it recently on one of the... See more
Company replied
Company details
Written by the company
Machine Fitness create performance led activewear. We are committed to creating technically innovative products, designed with a focus on versatility and durability. Built for the modern athlete. Each piece is developed to be functional for all types of training, indoor and outdoor.
Contact info
United Kingdom
- contactus@machine-fitness.com
- machinefitness.com
2.8
Average
212 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
One of the worst returns experiences…
One of the worst returns experiences I’ve ever had. Took well over a month of repeated chasing to get my money back. Two stars as clothing is typically of decent quality but unless you are confident with the sizing I can’t recommend ordering. A shame as quick and efficient returns are not difficult to get right, but it made for a really dreadful customer experience.
They also tried to fob me off with a gift card rather than a full refund - don’t accept this, in the UK under the Consumer Contracts Regations 2013 you are entitled to a full refund within 14 days from the day after the original purchase is delivered, regardless of what the company policy states.
24 March 2026
Unprompted review
Reply from Machine Fitness®
Hi,
Thank you for taking the time to leave a review, and we do appreciate your comments on the quality of the clothing.
We’re sorry to hear that your experience didn’t meet expectations. We do have a self-service returns portal in place to make the process as quick and straightforward as possible for customers, without the need for back-and-forth emails.
In your case, the return was reviewed and a full refund was issued, and communication was provided in line with our returns process and timeframes.
We also want to clarify that while platforms like Trustpilot are open to all feedback, they are not a verified purchase platform. We have thousands of verified customer reviews directly on our website, which reflect the experience of customers who have purchased and used our products.
We do take all feedback on board and are continually working to improve both our processes and communication.
Kind regards,
Customer service team
Machine Fitness
Quality of the product for the price is…
Quality of the product for the price is exceptional and well fitting, I have purchased several items. As with many prior reviews exchanging the product can be a little troublesome but once you know your sizing, as the clothing can be oversized, you should be okay. For a the product and price alone I would recommend 5 stars
10 February 2026
Unprompted review
Awful awful awful customer service and product quality.
Ordered a bog standard grey tshirt with ‘machine’ printed on the front. Quality of the tshirt was terrible. Print quality was terrible. It was evidently a very cheap tshirt that they’d just printed their brand onto.
So I returned the item. Return showed as received at the warehouse within 2 days, after about 5 days I reached out to ask if they intended on processing my refund. They obviously didn’t like this as they then took the entire 14 days to process (actually took 17 days and I had to chase them to sort it, think they got their panties in a bunch that someone wanted their money back for a return, the audacity of wanting my money back, awful of me!)
I’ve since complained about the quality on their Instagram and they decided to delete my comment and block me… how is that good business practice? People who have genuinely tried your items, and you just try to make their opinions disappear.
Then they sit on trust pilot and lie about peoples reviews not being genuine, as if anyone really wants to spend their free time writing fake reviews about some below average gym brand on the sea of gym brands?
They have no tact, clueless as to how to approach customer service and provide below average products for an overpriced point.
Shop literally anywhere else!
Also I can prove that I purchased their products via email order/receipt and email chain having to chase a refund, so if they try their usual ‘oh no this is a fake sabotage review’… it’s not. Do not shop with these people, please, save your money, spend elsewhere.
7 September 2025
Unprompted review
Reply from Machine Fitness®
Hi Euan,
Thank you for taking the time to leave a review.
We’d like to clarify a few factual points for accuracy, as some statements in your review are incorrect.
The T-shirt referenced is one of our best-selling core products and is not a blank garment with branding added post-production. It is custom manufactured exclusively for Machine Fitness, using a bespoke fabric blend, our custom pattern, garment-dyed and washed for finish and durability. The branding is applied using high-quality silicone detailing, not standard screen printing as you suggest.
While we appreciate that personal preference plays a role in how a garment feels or fits, the product itself is not a low-quality or generic item.
Regarding your return, the refund was processed in line with our stated returns policy and timeframes, which can extend during busy periods. We understand waiting can be frustrating, but your refund was completed correctly.
With respect to social media moderation, comments are removed in line with our moderation policy. Constructive feedback is always welcome via our customer service channels.
We do not dismiss negative reviews as “fake” by default. Where reviews cannot be immediately matched to an order, Trustpilot requires us to request verification, which is standard platform procedure. We have also had history of being targeted with fake reviews, which is a fact and has been raised with trust pilot.
We take product quality and customer feedback seriously and continually refine our products based on customer input. Many customers continue to repurchase this item, but we understand it did not meet your personal expectations.
Kind regards,
Machine Fitness
Customer Support
Historic purchaser
I've used machine fitness for years and never had an issue with quality or price. Brilliant contender for the larger companies though still competitive pricing and good quality gear. I remember years ago going to bodypower and seeing the machine fitness stand being the best there with DJ Joel Corey before he blew up. Hope these guys are around for years to come
2 August 2025
Unprompted review
Poor quality and customer service
Order was of poor quality and didn't fit well. Sent back order, which wasn't refunded but they gave me a gift voucher to use. Nothing good came up in stock, so decided to use it recently on one of their generic Machine shirts but didn't work (Maybe it expired? There was no date on the gift card so who could be sure). All round poor experience and don't recommend - try literally any other gym brand and you'll have a better time.
28 November 2024
Unprompted review
Reply from Machine Fitness®
Update - We recently flagged a clearly fake review on Trustpilot, as the reviewer does not exist in our system, and they never responded to our request for details. Despite this, Trustpilot refused to remove it, proving once again that they allow unverified, misleading reviews to remain on their platform.
💡 Important for Our Customers:
Trustpilot does NOT verify purchases—anyone can leave a review, even if they have never ordered from us. This completely removes trust and accountability from their system.
✅ Where to Find Real, Verified Reviews:
We take customer feedback seriously, which is why all reviews on our website are from genuine customers who have made a purchase. For trustworthy feedback, visit our official site, where reviews are 100% verified.
🚨 Be aware: Trustpilot is a platform that allows unverified and misleading reviews, offering no real protection for businesses or consumers. Always check direct sources for legitimate customer experiences.
Hi Declan,
Thank you for sharing your feedback. However, we’re unable to locate any recent orders under your name. It’s also worth mentioning that we don’t issue gift vouchers without clear expiration dates, nor do we actively use Trustpilot as a review platform.
If you have genuine concerns or issues regarding an order, we’d encourage you to reach out to our customer service team directly so we can resolve the matter promptly. Without more details or recent interactions, it’s difficult to address the specifics of your experience.
We strive to provide quality products and exceptional service and don’t produce “generic” products, and it’s unfortunate to see a review like this. Please don’t hesitate to contact us if we can assist further.
Best regards,
Customer Support Team
I made an order of 4 shorts by the size…
I made an order of 4 shorts by the size M, when the package arrived at my house in Thailand i noticed that all 4 shorts were send in Size S. I contacted customer service and the suggested to try them on because the difference in size is only 1 cm. Then why you offer 4 different sizes if you decide for your customer to send a smaller size then ordered. It’s just a suggestion. But for me no more orders.
Update and under the copy and paste from the answer of the customer service.
I do not make a false or untrue review, instead of an apologies the suggestion come to try them on because the difference in size S and size M is only 1 cm. I’ve already got shorts from Machine Fitness a while ago with size M that’s why I order size M and not size S. Is it so difficult to read an A4 paper with clear size instructions, the only task and still incorrect.
HI Jan
We hope you are well
Thanks for reaching out, we recommend trying them as they are quite a generous fit and there is not much between the medium and the small in size difference, only 1 cm in the waist width and they have a very stretchy waistband. Alternatively you may find our returns information via machinefitness.com
26 July 2024
Unprompted review
Reply from Machine Fitness®
Update on Customer edited review :
Our staff unfortunately are human and mistakes can happen, this is very rare and we have had over 100k orders with fantastic accuracy from our picking team. Our member of staff sent 6 emails to you replying within minutes of you contacting us and replying, and we have given you the opportunity to return them and exchange them if required and also advised to try them in the case that they may fit. Respectfully and always remaining in an appropriate manner unlike the way you have spoken to our staff during the conversation. These are an oversized short and the team member who replied to you comfortably fits in two sizes and they were simply trying to help resolve the situation, you could of just returned them and we can swap them. But you choose not too and go out of your way to leave a review on a platform we do not use.
Hello Dokoi
Thanks for your review, but this is not was what said, please do not leave incorrect and false accusations on reviews. Our customer service team apologised for the error and sent you a link to instructions on how to return it in order so we can exchange them for you. Alternatively they suggested you may want to try them on to see how the fit as they may be suitable despite being the wrong size. It was just a suggestion and either option was available to you and we would have happily sent the correct size as already explained.
Many thanks
Customer Service
Order 41985
Order 41985
I was sent the wrong item & have not had a reply to my email informing them.
From reading the reviews I can see this is common. Don’t waste your money on them.
15 July 2024
Unprompted review
Reply from Machine Fitness®
17/7/24 Update :
Customer was responded to within 24 working hours and we also followed up the next day with no reply from the customer on both occasions. As a small business it is extremely disappointing for us that the customer has gone out of their way to leave a negative review but since their initial email was sent on Friday afternoon, we have already replied within one working day to address the concern and provide instructions for returning the incorrect item. We are proud to share that in 2024, we have significantly improved our customer service and maintained this level.
-------------------
We hope you are well and we are sorry to hear you were sent the incorrect item. Our picking team are human despite being called Machine Fitness and mistakes can happen from time to time. We will of course resolve this for you. I see you emailed us on Friday and our team typically respond within 24-48 working hours and have replied to you within 1 working day today, already regarding resolving this for you.
We would hope you would be so kind as to remove the review while this is being rectified for you.
Many thanks have a great day.
Customer Service Team
Machine Fitness
The best gym gear I’ve ever had
Honestly by far the best gym gear I’ve ever used, the quality is just next level for the price you pay. I usually go for top brands, Nike, gym Sharm etc but saw this advertised and thought I’d give it a go.
It washes really well, material like brand new every time I wear it and couldn’t ask for better gym gear. I’ve ordered a couple of times now and delivery is really quick, nice packaging and helpful staff on hand to support with size exchanges.
Overall amazing experience with top products!
1 December 2023
Unprompted review
Comfiest gym clothing I’ve ever bought!
The Pursuit V2 joggers, Split Hem T-shirt and Mauve Throwover are the comfiest items of ‘fitness’ clothing I’ve bought over the past 15 years of training! Very soft and breathable, I can’t see me wearing another brand anytime soon! Would highly recommend! 👏🏻
5 December 2023
Unprompted review
Machine Fitness are for me in the top 3…
Machine Fitness are for me in the top 3 sports clothing brands. I have used them for many years and the tech fabric t-shirts are my go to for my hydrox and strength sessions. I noticed some negative reviews on returns, personally i have had no issues with returns and they are always dealt with quickly by them. I would recommend trying them out if you are on the fence.
1 November 2023
Unprompted review
Reply from Machine Fitness®
Thank you so much for taking the time to share your positive experience with Machine Fitness! We are thrilled to hear that our tech fabric t-shirts have become your go-to choice for hydrox and strength sessions. Your loyalty and satisfaction over the years mean a lot to us.
We appreciate your mention of the negative reviews on returns. It's reassuring to know that your personal experience with returns has been smooth and efficient. We strive to provide excellent customer service, and your endorsement is a testament to our commitment.
We value your recommendation to others who might be considering trying our products. If you ever have further feedback or suggestions, please feel free to reach out. We look forward to continuing to serve you and appreciate your continued support.
Best regards,
Don’t order items from here if you are…
Don’t order items from here if you are unsure on sizing and are planning to send part of the order back for a refund.
I sent 2 tee shirts back which were received by them on the 11th October. After not receiving a confirmation email, I got in touch with them to find out that they were upscaling the warehouse and the refund could not be completed until the week commencing the 30th. Fair enough.
Sent another email to them on the 2nd Nov asking them to look into the refund, no reply. Sent a further email on the 7th, no reply. It is now the 9th Nov.
Thankfully it’s only 2 tee shirts and not more money lost. Just be very careful buying from them and think twice as sizing also seems to be very small and the quality of the items are from a very thin material.
@machinefitness - If I could t get my money back or even a reply from you that would be great.
Thanks.
*Update*
Very coincidentally* I had an email back yesterday and the money has been refunded along with numerous emails pleading that I remove or increase the review as they coincidentally* had a “power outage of 5 days with completely no access to emails”. I’m very certain emails are no longer fixed to 1 machine, and the majority of company workers/business owners will have them on a phone, tablet, another laptop etc.. sorry, I digress.
I have also noticed a review from the 1st November which would have been impossible for someone to receive any items from them “ As explained our office / warehouse was not open” for the whole month of October. Coincidentally* the review was wrote by Mark which is actually the owners name. Weird huh.
As I’ve explained, I know this is very much a Karen review but they cut me deep by clearly lying and accusing me of “damaging a small business” and assuring me “It is most certainly not bad customer service”.
As previously stated, make sure you know what size you are, ordered 1 size larger and you should be fine, otherwise you’ll have to leave a bad review to get your money back.
1* review upgraded to 2* - thank you for sorting the money.
Coincidentally* - not a coincidence.
9 November 2023
Unprompted review
Reply from Machine Fitness®
We appreciate your feedback and understand your concerns. We apologise for any inconvenience you experienced with the sizing and refund process. We'd like to clarify that our warehouse did undergo a temporary closure due to necessary upgrades, impacting our ability to process refunds promptly. Which was also communicated to you personally and to all customers via our website.
We take all customer feedback seriously, and we regret any frustration caused. We assure you that we value our customers and their satisfaction.
Regarding your comments on reviews you are suggesting are team members, we want to clarify that employees and owners are prohibited from leaving reviews on Trustpilot, as our commitment to transparency is of utmost importance and Trustpilot does not allow such activity.
We understand that in your communications, you referred to yourself as "Karen" and took a humorous approach to leaving a bad review. We appreciate lighthearted interactions and respect your choice of expression. However, we want to emphasise our commitment to addressing customer concerns seriously and professionally.
Additionally, we would like to highlight that detailed sizing and product information is readily available on our website to assist customers in making informed decisions. Our customer service team is also readily available to provide guidance and address any concerns you may have about sizing or product specifications. We encourage customers to reach out to us for assistance before making a purchase, ensuring a smoother experience and reducing the likelihood of sizing issues if customers are unsure on fitting.
We're glad the refund has been processed, and we appreciate your understanding. We strive to improve our services continuously and hope to have the opportunity to serve you better in the future.
Best regards
I Received poor customer service
UPDATE: Lloyd from Machine fitness has been in touch and apologised about the poor service, together with a generous offer of goodwill and has assured me that they have learnt from this and will be better in the future. Because of this I have changed the rating from 1 to 3, I really hope that the customer service has been improved and maybe in time I will order again as the clothing is very good.
Been buying from Machine Fitness for many years and the clothing is good quality, unfortunately on my last order I received the wrong size for one of the products. After contact was made it was eventually agreed that I would be refunded for the standard cost of sending the product back. 2 weeks after sending back I emailed to ask for an update, no response, after a couple more emails they then asked me to provide proof of delivery, again it took a few emails before response. I did then receive the correct item and was informed the postage cost would be refunded, another 10 days later, still no refund, so again I emailed, no response after 2 further emails with no response, I opened a Paypal dispute, I then received an email from Machine Fit to say they could not refund due to the dispute being opened. I contacted Paypal who advised not to close and moved it to a claim, the refund is now in process. Ref #48187
12 September 2023
Unprompted review
Reply from Machine Fitness®
14/9/23 Update : Customer has been reached out to twice with no reply from them for a resolution and goodwill gesture.
12/9/23 : Good afternoon,
I trust you are doing well. We wanted to touch base regarding the recent PayPal dispute. It's important to clarify that PayPal's response may not have accurately represented the situation. In hindsight, it would have been more efficient for both parties if the case had been closed earlier. PayPal does impose a £12 charge on us in addition to the refund, which they profit from when claims are open. Naturally, this is disheartening for us, but we complied with the PayPal process because we respect your preference.
I noticed your Trustpilot review, and I must express our disappointment. We've experienced delays in our service due to a comprehensive overhaul of our warehouse and systems, which did cause issues during the two weeks you mentioned regarding IT and distribution. I want to assure you that this work is now complete, and we don't anticipate similar issues moving forward.
It's worth noting that we no longer actively use Trustpilot, and this review came as a surprise after six months of inactivity on our part on that review platform. It's disheartening for us that you felt compelled to write this review. We sincerely hope you might consider your 12-year history of ordering from us and consider removing your Trustpilot review as a goodwill gesture. In return, we'd like to extend our gratitude by offering you a discount on your next order as a token of our appreciation for your understanding.
I look forward to hearing from you.
Best regards,
Lloyd
Customer Service Manager
Machine Fitness
Top tier company
Top tier company, have been shopping with them since 2017. Always love their products, both clothing and equipment. Easily my favourite gym brand.
15 July 2023
Unprompted review
Good value and great product.
Good value and great product.
Product is well constructed - can see it lasting for a while. Good price relative to comparables.
31 May 2023
Material is great and the clothing fit…
Material is great and the clothing fit to perfection 👍🏻🙏🏻👊🏻💪🏻
24 May 2023
Been looking for new gym tops for ages
Been looking for new gym tops for ages, liked the look of the fit & designs from this company so gave it a go. Discounted prices were brilliant & the quality & fit were just what I was looking for, better quality than some of the high end brands I use. Already looking to add some more now. Wore the strike today & for the 2 hr session it kept its shape, felt comfy & looked great
15 June 2023
Unprompted review
Absolutely awful at refunds been nearly…
Absolutely awful at refunds been nearly a month countless emails and waiting and waiting will have to take it up with bank still no refund for over £100 of items returned
Don’t buy unless you plan on not returning anything
UPDATE: Machine Fitness asked me to email them again see below message I did this and have heard nothing
4 May 2023
Reply from Machine Fitness®
Update : Customer was replied and the issue was investigated and resolved.
Hi Laura. We are sorry to hear you have not yet had your refund yet processed. In order for us to investigate and rectify this for you, please can you email us with your order number and returns details to contactus@machine-fitness.com Thank you for your cooperation.
Kind Regards
Customer Service Team
Machine Fitness
Good customer service
I unfortunately had to return my shirts as they did not fit correctly however the quality of the shirts seemed fine. After some initial issues with the refund, Lloyd from the customer service team worked extremely hard to rectify the problem and ensure my overall experience with the company was a good one. I appreciate how the issue was dealt with and would recommend them in the future.
10 April 2023
Reply from Machine Fitness®
Hi Gray
We are sorry to hear you have not yet had your refund yet processed. We have checked our emails and cannot see any emails in relation to your name. In order for us to investigate and rectify this for you, please can you email us with your order number to contactus@machine-fitness.com Thank you for your cooperation.
Kind Regards
Customer Service Team
Machine Fitness
Customer support poor
Customer support poor. Returned item and still waiting on replacement or money back after 3 months! Very poor experience.
6 April 2023
Unprompted review
Reply from Machine Fitness®
We are sorry to hear that our customer did not have a satisfactory experience with our customer support team. However, we would like to take this opportunity to address their concerns and provide an update on the situation.
After investigating the matter, we found that the customer did indeed return the item and our team promptly processed the request for a replacement. The replacement item was sent to the customer via our tracked service and it was delivered within the specified timeframe.
We take pride in our customer service and we strive to ensure that every customer is satisfied with their shopping experience. We are sorry that this particular customer did not have a positive experience, but we are pleased to have resolved the issue in a timely manner.
We hope that the customer will continue to shop with us in the future and that we can regain their trust and confidence in our brand. Thank you for taking the time to provide us with feedback, as it helps us to continually improve our service.
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