Orders dealt with promptly and dispatched. Delivery within good time frame. Deliverer willing to take time to out item in sensible and required space withi property fence, to keep unseen from road.
Company replied
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See what reviewers are saying
Great service next day delivery on time. Excellent customer service when rang up with a query. Would use again.
Company replied
I have been using Macfarlane packaging for 9+ years and Samantha O'Sullivan has been the go to contact for order updates and any problems with orders after arrival. I have been very happy with t... See more
Company replied
Macfarlane is a relatively new supplier for us. Gabrielle Baker has been my go to contact, nothing seems to be to much trouble. We are keen to move away from plastic & onto a greener more eco packagin... See more
Company replied
Company details
About Macfarlane Packaging
Written by the company
Macfarlane Packaging is the largest distributor of packaging products in the UK and Ireland. We serve tens of thousands of businesses of all sizes and have been providing all the packaging companies need to protect their products for 75 years.
On the Macfarlane Packging website, you can buy everything you need to protect your products in transit. From cardboard boxes to packing tape, stretch wrap, bubble wrap and more! We can deliver great value and high quality packaging materials next day.
Product range - thousands of products available from stock ready for immediate dispatch on our next day delivery service. Recently expanded - now 3x more packaging to choose from.
Flexible delivery - enjoy FREE delivery for all orders placed over £150 / €150 throughout most areas in the UK. Order before 4.30pm for next day delivery (charges apply).
Trade accounts - business customers can apply for trade accounts to access custom pricing and other benefits!
Dedicated packaging expertise - contact dedicated packaging specialists during business hours. They're on hand to offer you advice, make recommendations for your specific business requirements and help steer you in the right direction.
Custom packaging on request - you can design your own packing tape online, and we can customise packaging for you on request. From a bespoke size through to printed boxes and more, get in touch for an estimate.
Contact info
Whitehall Avenue, MK10 0BU, Milton Keynes, United Kingdom
- 0800 288 8822
- customercare@macfarlanepackaging.com
- macfarlanepackaging.com
4.2
Great
1K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The lady on the phone was very helpful…
The lady on the phone was very helpful and patient .
It was all packed well .Thank you
12 May 2026
Reply from Macfarlane Packaging
Hi Claire,
Thanks so much for leaving us a 5-star review. We really appreciate it.
It's fantastic to hear that you believe our customer service colleagues were very helpful and that your packaging order was delivered well packaged.
We look forward to helping you with your packaging in the future.
Best wishes,
The Macfarlane Packaging Team
Reply from Macfarlane Packaging
Hi Hannah,
Thanks for taking the time to leave us a 5-star review. We really appreciate it.
It's amazing to hear you think our customer service is great.
We look forward to helping you with your packaging in the future.
Best wishes,
The Macfarlane Packaging Team
Great service next day delivery on…
Great service next day delivery on time. Excellent customer service when rang up with a query. Would use again.
6 May 2026
Reply from Macfarlane Packaging
Hi Christopher,
Thanks for taking the time to leave us a 5-star review. We really appreciate it!
We're so glad to learn you think our service is great and our next-day delivery works well. We'll pass your feedback on to our Online Customer Care Team too; they'll be happy to hear they were able to help you.
Best wishes,
The Macfarlane Packaging Team
Reply from Macfarlane Packaging
Hi John,
Thanks for taking the time to leave us a positive review. We really appreciate it.
It's great to hear your packaging delivery was on time and well packaged.
Don't hesitate to get it touch with us if there's anything we can do to make it a 5-star experience next time.
Best wishes,
The Macfarlane Packaging Team
Excellent Products and Service!
Great products and delivered at lightening fast speed. Great customer service, very friendly, many thanks 🤩
1 May 2026
Reply from Macfarlane Packaging
Hi Helen,
Thanks for taking the time to leave us a 5-star review! We really appreciate it.
It's great to hear you think our packaging is great and that delivery is super quick.
We look forward to helping you with your packaging in the future.
Best wishes,
The Macfarlane Packaging Team
Really helpful staff
Really helpful staff that get back to you and try to efficiently sort any queries or issues. Great products too!
7 May 2026
Unprompted review
Reply from Macfarlane Packaging
Hi Lauren and Emily,
Thanks so much for taking the time to leave us a 5-star review. We really appreciate it.
It's fantastic to hear you think our packaging products are great and that our staff are helpful.
We look forward to supporting you with your packaging in the future.
Best wishes,
The Macfarlane Packaging Team
Reply from Macfarlane Packaging
Hi Janet,
Thanks so much for leaving us a 5-star review.
It's amazing to hear you think our website is easy to navigate and our delivery is speedy.
We look forward to supporting you with your packaging needs in the future.
Best wishes,
The Macfarlane Packaging Team
Samantha provided excellent customer…
Samantha provided excellent customer service throughout the entire process. She was always quick to respond, kept us updated, and was consistently so pleasant and helpful to deal with. Really appreciate all the support - thank you Samantha!
7 May 2026
Unprompted review
Reply from Macfarlane Packaging
Hi Sarah,
Thanks for taking the time to leave a 5-star review. We really appreciate it.
It's amazing to hear you think Sam in our Online Customer Care team has provided excellent service. We'll be sure to pass this on.
We look forward to helping you with your packaging in the future.
Best wishes,
The Macfarlane Packaging Team
Fast delivery & easy transaction.
28 April 2026
Reply from Macfarlane Packaging
Hi John,
Thanks so much for taking the time to leave us a five star review, it's great to hear that you're happy with the service we provide.
Many thanks,
The Macfarlane Packaging Team
they were very quick and reasonably…
they were very quick and reasonably priced, they also provide an excellent alternative to a product that was out of stock
23 April 2026
Reply from Macfarlane Packaging
Hi Dean,
Many thanks for taking the time to leave a 5 star review, it's greatly appreciated. I'll be sure to pass your comments onto the customer service team!
Thanks
The Macfarlane Packaging team
Macfarlane Packaging have been our…
Macfarlane Packaging have been our preferred supplier of packaging and their products and delivery services always attract 5-Stars all time! Thank you very much!
23 March 2026
Reply from Macfarlane Packaging
Hi Elijah,
Thanks so much for taking the time to leave us a review.
It's fantastic to hear you think our packaging and service is 5-star! We look forward to continuing to support you with your packaging needs.
Best wishes,
The Macfarlane Packaging Team
Reply from Macfarlane Packaging
Hi Carl,
Thanks so much for taking the time to leave us a 5 star review.
We look forward to working with you again in the future.
Thanks,
The Macfarlane Packaging Team
Orders dealt with promptly and…
Orders dealt with promptly and dispatched.
Delivery within good time frame.
Deliverer willing to take time to out item in sensible and required space withi property fence, to keep unseen from road.
10 April 2026
Reply from Macfarlane Packaging
Hi Mrs Hyman,
Many thanks for the five star review, we very much appreciate you taking the time to leave your feedback.
Many thanks,
The Macfarlane Packaging Team
Boxes perfect
Boxes perfect, delivery left much to be desired, paid for next day delivery and delivered four days later
9 April 2026
Reply from Macfarlane Packaging
Hi Keith,
Thanks for taking the time to leave us a review.
It's great to know you think the boxes you ordered are perfect, but we're very sorry to hear you had a poor experience with our courier partners.
Our Customer Care Team will process a partial refund of your delivery fee, as you did not receive the service you selected. If there's anything else we can do, please email customercare@macfarlanepackaging.com and we'll endeavour to help.
We will also be sharing this feedback with our couriers.
We hope you'll consider giving us another chance.
Best wishes,
The Macfarlane Packaging Team
Missing Delivery
The only reason I am giving 2 stars, rather than zero is because Kayleigh at Customer Services is great and what boxes have arrived are good quality. A week on from placing an order for next day delivery, I still don’t have a complete order and have given up hope of it arriving despite having made calls to chase it.Will not use again.
UPDATE Missing parts of delivery turned up this evening very badly packaged. My order is now complete but my experience has not been good.
8 April 2026
Reply from Macfarlane Packaging
Hi Karena,
Thank you for taking the time to leave us a review.
We're very sorry that you had this experience with your order.
After further investigation, we understand that our courier partners let us down on the delivery front, due to a machine breakdown and a missed collection.
Since you've spoken to Kayleigh in our Customer Care Team, we understand you've been given a refund on your delivery fee, and the missing item that got lost during transit has been dispatched again for you.
This is not the usual experience we expect to provide to customers and we will be sharing your feedback with our service providers. We have also shared your feedback about the outer packaging with our Logistics Team.
We hope that you will consider giving us another chance in the future, if you ever need packaging again.
Best wishes,
The Macfarlane Packaging Team
Terrible experience - verbally abused by a member of staff in the car park
Visited the Clifton site to collect an order, was verbally attacked by the car park gates by a female member of staff as we were struggling to get access to the car park and was blocked in by the same females car. Really poor way to treat customers, left me feeling quite threatened and nervous to even get out of the van to pick up my order. I can’t say I would ever recommend or return here, terrible experience - all I can say is steer clear!
8 April 2026
Unprompted review
Reply from Macfarlane Packaging
Hi Lucy,
We are deeply sorry to hear you experienced this at one of our sites. Please accept our sincere apologies.
Your feedback was escalated to management, as this is not the behavior we would expect from our colleagues.
Since your initial feedback, you have spoken to Jackie, the local manager, who provided a refund and resolution to the situation.
Again, please accept our apologies. We hope you will consider us for your packaging needs in the future.
Kind regards,
The Macfarlane Packaging Team
Reply from Macfarlane Packaging
Hi Aniko,
Thanks for leaving us a 5-star review. We really appreciate it.
It's great to hear you think we offer fast delivery, quality products and good customer service.
Don't hesitate to use Macfarlane in the future for your packaging needs!
Best wishes,
The Macfarlane Packaging Team
I’ve had a great experience with…
I’ve had a great experience with Macfarlane Packaging. Samantha is always incredibly helpful when it comes to providing accurate stock details, which allows us to plan our inventory effectively. She’s also been very supportive whenever there are delayed deliveries, keeping us informed and helping resolve any issues quickly. A pleasure to work with.
3 April 2026
Unprompted review
Reply from Macfarlane Packaging
Hi Yabang,
Many thanks for the five star feedback, it's very much appreciated. I'll be sure to pass your comments about Samantha on to the team.
Many thanks!
The Macfarlane Packaging Team
Reply from Macfarlane Packaging
Hi Alan,
Many thanks for the 5* review, much appreciated!
The Macfarlane Packaging Team
Macfarlane has been brilliant to use
I have been using Macfarlane packaging for 9+ years and
Samantha O'Sullivan has been the go to contact for order updates and any problems with orders after arrival. I have been very happy with the customer service and all the problem solving along the way she has been brilliant. Highly recommend!
2 April 2026
Unprompted review
Reply from Macfarlane Packaging
Hi Adrian,
Thanks for taking the time to leave us a 5-star review.
It's fantastic to know you've been enjoying our customer service and a loyal customer for almost a decade!
We look forward to supporting you with your packaging needs in the future.
Best wishes,
The Macfarlane Packaging Team
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