Maben Vehicle Hire Reviews 326

TrustScore 5 out of 5

4.8

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Rated 5 out of 5 stars

Gave the team a phone call at very short notice,and within 20 mins I was driving away in van. Can't fault,used before,various vehicles, will use again

Rated 5 out of 5 stars

Very helpful and friendly staff. Any questions answered quickly, efficiency and informatively with good advice given. All details covered so that there are no grey areas, no confusion. Clean vehicle,... See more

Company replied

Rated 5 out of 5 stars

We broke down in France and my son hired a Man LWB from Maben to pick up our stuff. So relived that the van was almost like new and everything was working and clean! So many times we have hired va... See more

Company replied

Rated 5 out of 5 stars

You may find a service as good in South Wales but you will not find one better. exceptional Service, swift, efficient and friendly staff. The prices are good too, they even offer a 4 hour rate which... See more

Company replied

Company details

  1. Car Rental Agency

Written by the company

Maben Vehicle Hire was founded in 2012 with 25 years of combined experience in the motor trade industry. We offer a wide selection of over 200+ Vehicles to hire on a short-term or long-term basis for commercial, domestic and industrial clients. Whether you require car hire or van hire for a short trip or you need a minibus or truck hire for a longer journey, we have the ideal vehicle for you. ​We are based in Pontypool, Wales and Avonmouth, Bristol. We operate across Cardiff, South Wales and West England, and we will even deliver to you.


Contact info

4.8

Excellent

TrustScore 5 out of 5

326 reviews

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No history of asking for reviews

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Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

the best van hire

This is one of the best car/van hire in the UK and beyond. There is an implied trust in the service and they remove barriers to. make the process of hiring simle and plesant. The vans selection is amazing and the quality outstanding. Each time I've hired they are like new so you feel safe and comfortable to drive

2 August 2024
Unprompted review
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Reply from Maben Vehicle Hire

Thank you very much for your review, we look forward to seeing you again soon!

Rated 5 out of 5 stars

Extremely professional

Extremely professional, very polite and great range of vehicles to choose from. The coffee was awesome too!

27 July 2024
Unprompted review
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Reply from Maben Vehicle Hire

Thank you for the review Andrew. Glad you enjoyed your coffee!

Rated 5 out of 5 stars

Vehicle had been prepared and ready for…

Vehicle had been prepared and ready for collection on arrival. Staff were all helpful and professional with much lower price than other hire companies. I will definitely use Maben again if I need a future hire vehicle.

20 July 2024
Unprompted review
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Reply from Maben Vehicle Hire

Thanks Lee for your review, I'm glad your customer journey was enjoyable.

Rated 5 out of 5 stars

Madden was great

Madden was great . Really went out of there way to make sure we got the vehicle we needed ( Ford ranger )
Gave me a really good deal,
We couldn’t have been more pleased.

15 July 2024
Unprompted review
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Reply from Maben Vehicle Hire

Thank you for your review Glyn we look forward to seeing you again in the future.

Rated 5 out of 5 stars

Great Vehicle Hire Service!

A very pleasant and well organised service team, willing to accommodate all requests where possible, as well as providing additional useful information as well.

5 July 2024
Unprompted review
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Reply from Maben Vehicle Hire

Thank you for your review Ted.

Rated 5 out of 5 stars

Absolutely fabulous company

Absolutely fabulous company! We’ve used them 3 times now. And would definitely recommend and use again! The staff are efficient, and lovely. Vans are fab!

Thank yoi

20 July 2024
Unprompted review
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Reply from Maben Vehicle Hire

Thank you for your review Jodie, we look forward to seeing you again in the future!

Rated 5 out of 5 stars

Fantastic car rental company

Fantastic car rental company, really friendly and helpful staff, great cars. I had to change my vehicle midway through the rental due to a slow puncture and they were so easy to deal with and helpful. Have used them before, will def use them again.

11 July 2024
Unprompted review
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Reply from Maben Vehicle Hire

Thank you very much for your review, glad the process went as smoothly as possible for you, we look forward to seeing you again in the future.

Rated 4 out of 5 stars

The booking of the vehicle was straight…

The booking of the vehicle was straight forward. The communication about where to leave the key was not communicated to me. I was told the gates would be open for me to leave the van I was under the impression someone would be there to book van back in. Had to guess where I would leave the keys as building all closed up. That’s the only issue I had.

13 July 2024
Unprompted review
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Reply from Maben Vehicle Hire

Thanks for your feedback, we will review our processes to make the dropping off procedure more understandable.

Rated 5 out of 5 stars

I use Maben vehicle hire regularly

I use Maben vehicle hire regularly, fantastic company, fantastic people!!

8 July 2024
Unprompted review
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Reply from Maben Vehicle Hire

Thank you very much for your review, we look forward to seeing you again soon.

Rated 4 out of 5 stars

Great local and competitive Hire Company

Simple transactions, never have to wait too long at the depot, vehicles are always immaculately clean and ready to be picked up.

An Out of Hours Dropbox is very handy, meaning vehicles can be dropped off without waiting for staff to be present.

Staff always friendly and helpful.

Slight minus point, my deposit always seems to take several days before showing again in my account. It remains a pending transaction for up to 7 days before I see it again as funds available - bit of a pain, but not the end of the World, I am sure that can be improved on?

5 July 2024
Unprompted review
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Reply from Maben Vehicle Hire

Thank you for your review Pete, we do try our very best to get the deposit back to you as soon as possible, once we have released the deposit from our end it is unfortunately out of our hands, the time it takes to go back into the account can also depend on who you bank with.

Rated 5 out of 5 stars

Van rental delivered and collected

We have used this van rental company for a few years now for an event we do, the benefit that they deliver and collect is amazing and freezes us up to do other tasks, makes choosing a van hire an easy choice as not many delivery or collect! Thank you Ben and Maben Hire

21 June 2024
Unprompted review
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Reply from Maben Vehicle Hire

Thank you very much for your review! We look forward to seeing you again in the future.

Rated 5 out of 5 stars

Swift

Swift, easy, courteous, reasonably priced and super efficient …. I put four stars down. What an idiot …of course it should be five!

1 June 2024
Unprompted review
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Reply from Maben Vehicle Hire

Thank you for your review Charles, we look forward to seeing you again in the future.

Rated 5 out of 5 stars

Excellent and friendly service

Always great service at Maben! The staff are friendly and professional; there's flexibility over how and when to return the vehicle; I have never had any quibbles about the vehicle's condition at point of return; and any deposit made has always been refunded promptly.

20 May 2024
Unprompted review
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Reply from Maben Vehicle Hire

Thank you for your review, Glad we was able to help! Look forward to seeing you again.

Rated 5 out of 5 stars

Great customer service

Great customer service. Quick and efficient service and reasonable rates.

14 May 2024
Unprompted review
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Reply from Maben Vehicle Hire

Thank you very much for you review!

Rated 5 out of 5 stars

Great service delivered clean and ready…

Great service delivered clean and ready for use and collected in a timely manner

17 May 2024
Unprompted review
Maben Vehicle Hire logo

Reply from Maben Vehicle Hire

Thank you for your review, we are glad that everything went as smoothly as possible, look forward to seeing you in the future.

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