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Mabel & Fox Reviews 1,399

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 573 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the quality of the products, finding them beautiful, well-made, and exactly as shown on the website. Many appreciate the wide range of essential and branded items available, making it a go-to for gifts and personal purchases. The ordering process is described as easy and smooth, with prompt delivery and excellent communication regarding tracking and updates. However, some people were dissatisfied with the durability of certain own-brand products, describing them as flimsy. A few other people also felt that some items were of poor quality or arrived with defects, such as bent storage bags or an upside-down zip on a sleeping bag. Additionally, some customers reported issues with missing items, incorrect orders, or products that did not work, and a small number expressed dissatisfaction with the customer service response to these problems.

What people talk about most

Product

Customers consistently express satisfaction with the products, often describing them as beautiful,... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many customers praising the prompt and quick... See more

Quality

Reviewers mention positive feedback about quality, with many describing products as beautiful, well-made, and... See more

Order

Consumers find the ordering process to be positive, with many praising its ease and the promptness of... See more

Service

Users describe positive interactions with service, frequently highlighting its speed, efficiency, and overall... See more

Reviews shaping this summary

Rated 5 out of 5 stars

A wide range of quality essential products for my baby. Great discounts and offers, plus, prompt delivery with excellent choice of courier. I found the M&F own brand products a little flimsy: I wa... See more

Company replied

Rated 5 out of 5 stars

This music box is beautiful and has the quite unique feature of a little fawn which rotates to the music whereas most others have a fairy. The very young child I bought it for was entranced by the mus... See more

Company replied

Rated 5 out of 5 stars

Mabel & Fox are a great company to buy from, they have so many wonderful products and sell many quality branded goods. With my recent order I needed items for birthday presents which arrived in time... See more

Company replied

Rated 5 out of 5 stars

Ordered two beautiful waterfall rattles for my first two Grandchildren one a Grandaughter and one a Grandson just 10 weeks apart . Toy was lovely quality and lovely colour , service and ease of orderi... See more

Company replied



Company details

  1. Baby Store
  2. Baby Clothing Store
  3. Children's Toys Store
  4. Home Goods Store

About Mabel & Fox

Written by the company

Our Farmyard Animals changing mat

Mabel & Fox bring you everything you need for you and your baby’s journey together, from changing mats which are hand made in Britain, to beautiful nursery accessories to help create your perfect haven. Plus you'll find wooden toys from best selling brands and thoughtful gifts for expecting loved ones.

SHOP MABEL & FOX ➔

With a view to keeping our range of baby essentials fresh and on trend, we find fantastic new brands and source new products regularly. Plus we also let you know what's popular with other customers! Why not take a look and see what you'll fall in love with next...

SHOP NEW & POPULAR ➔

Save 10% on your first order!

when you sign up to our Newsletter

Subscribe today to receive special offers straight to your inbox, such as 10% off your first order! Plus you'll be the first to know about our latest products, free giveaways, and sale launches.

SIGN UP FOR 10% OFF ➔

Contact info

4.8

Excellent

TrustScore 5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Easy website to use

Easy website to use, simple to order and information about delivery very helpful.

9 April 2026
Mabel & Fox logo

Reply from Mabel & Fox

Hey Margaret,

Thanks so much for your review! We're so pleased to hear you had a great experience with us.

We can't wait to welcome you back soon!

Best wishes,
Mabel and Fox

Rated 5 out of 5 stars

Lovely selection of quality products

Lovely selection of quality products. Will be shopping here with you again.

30 March 2026
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Reply from Mabel & Fox

Hey Zena,

Thanks so much for your wonderful review! We're so happy to hear your experience, and we look forward to welcoming you back soon.

Best wishes,
Mabel and Fox

Rated 1 out of 5 stars
Mabel & Fox logo

Reply from Mabel & Fox

Hi Holly,

We're so sorry to hear your order hasn't arrived with our courier. We are investigating this with DHL and we will let you know as soon as we have a further update so we can get this resolved as soon as possible for you.

Warm Wishes,
Mabel and Fox

Rated 5 out of 5 stars

Amazing as always

Amazing as always! Super fast delivery. Adore all the products M&F sell.

9 April 2026
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Reply from Mabel & Fox

Hey Joanne,

Thanks so much for taking the time to leave us a review, we are so pleased to hear you had such a great experience with us!

We look forward to welcoming you back soon.

Best wishes,
Mabel and Fox

Rated 5 out of 5 stars

Wedge changing mat

Good speedy service and very good quality of product.

8 April 2026
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Reply from Mabel & Fox

Hi Caz,

Thanks for taking the time to leave a review, we really appreciate it!
We hope to see you back soon.

Kind regards,
M&F

Rated 5 out of 5 stars

Have been buying various presents gor…

Have been buying various presents gor my adorable grandchildren from this company and very impressed with the choices and the service-- both excellent. Thank you

7 April 2026
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Reply from Mabel & Fox

Hello!

Thanks so much for leaving such a lovely review. We are so happy to hear you have had a great experience.

All the best,
M&F

Rated 5 out of 5 stars

Gorgeous selection of gifts!

Gorgeous selection of unique gifts on a beautiful website. Ordering was easy and delivery was quick :)

7 April 2026
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Reply from Mabel & Fox

Hi Amy,

Thank you for leaving a review and feedback! We hope you love the products and hope to see you back soon.

Warm wishes,
M&F Team

Rated 5 out of 5 stars

Great website

Great website with a wide variety of quality products, easy to navigate and order. Thank you
Products arrived and they’re great quality. I love the patterns on the swaddles

2 April 2026
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Reply from Mabel & Fox

Hey Jasmine,

Thanks so much for taking the time to leave us a review, we're so pleased to hear you had a great experience shopping with us. We can't wait to welcome you back soon!

Best wishes,
Mabel and Fox

Rated 5 out of 5 stars

Lovely new colours in the Frigg…

Lovely new colours in the Frigg dummies.Wick service as always

1 April 2026
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Reply from Mabel & Fox

Hey Jacqui,

Thanks for your review! We're so pleased to hear you had a great experience shopping with us. We look forward to welcoming you back soon.

Best wishes,
Mabel and Fox

Rated 5 out of 5 stars

Very pleased with my purchases

Very pleased with my purchases! Quick delivery, high quality items at a reasonable price - and I had a free teddy tote bag that was lovely!

31 March 2026
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Reply from Mabel & Fox

Hey Lucy,

Thanks for your review. We're so happy to hear you had a great experience shopping with us! We look forward to welcoming you back soon.

Best wishes,
Mabel and Fox

Rated 1 out of 5 stars

Website stated it was giving away a…

Website stated it was giving away a free tote bag if you spent so much, so I spent more to get the bag, when the order was delivered no bag was in the parcel.
I have contacted customer service and had no response.

31 March 2026
Mabel & Fox logo

Reply from Mabel & Fox

Hi Sophie,

Thanks for taking the time to leave a review. We're sorry to hear you didn't receive the teddy tote on our recent promotion. The free tote bag promotion required the item to be manually added to the basket via the pop‑up that appeared on screen once the qualifying spend was reached, which is why it unfortunately wasn’t included in your order.

We’re so sorry for any delay in responding to your email. Our customer care team operates Monday–Friday between 9am–3pm, and your message was received after 3pm on Friday, so it was picked up on the next working day. Please be assured we’re always happy to help and would welcome the opportunity to resolve this for you.

I can see our team have already been in touch to offer you options to resolve this but please do reach out to us if you need further support and we will be happy to help.

Kindest Regards,
Mabel and Fox

Rated 5 out of 5 stars

Product quality fantastic and print is…

Product quality fantastic and print is so lovely. Quick delivery

27 March 2026
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Reply from Mabel & Fox

Hey Rachel,

Thanks for taking the time to leave a review, we're so happy to hear you love the items!

Best wishes,
Mabel and Fox

Rated 5 out of 5 stars

Easy shopping

Easy shopping, quick delivery.

27 March 2026
Mabel & Fox logo

Reply from Mabel & Fox

Hey Arkadiusz,

Thanks for taking the time to leave a review, we're so happy to hear you had a great experience with us!

Best wishes,
Mabel and Fox

Rated 5 out of 5 stars

Fantastic purchase

Easy to use wbsite, lovely purchase and prompt delivery.

27 March 2026
Mabel & Fox logo

Reply from Mabel & Fox

Hey Michaela,

Thanks for taking the time to leave a review, we're so happy to hear you had a great experience with us!

Best wishes,
Mabel and Fox

Rated 5 out of 5 stars

Miffy giftset

Mabel and Fox sell such a large selection of good quality products. We really enjoy finding things for our family because we know they will always love them.

26 March 2026
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Reply from Mabel & Fox

Hey Barbara,

Thanks for your lovely review! We're so pleased to hear you love shopping with us and look forward to welcoming you back soon.

Best Wishes,
Mabel and Fox

Rated 5 out of 5 stars

Lovely company to deal with

Lovely company to deal with , had an issue with a changing in mat , no faults of the company clearly manufacturing issue. Mabel & Fox dealt with the issue straight away would definitely buy from them again and recommend.

23 March 2026
Mabel & Fox logo

Reply from Mabel & Fox

Hey Laura,

Thank you so much for your lovely review. We’re really pleased to hear that the issue was resolved quickly and that our team was able to help.

Thank you for your understanding and continued support. We’d be delighted to welcome you back again soon!

Best wishes,
Mabel and Fox

Rated 5 out of 5 stars

Good communication

Good communication. Lovely item. Perfect transaction.

18 March 2026
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Reply from Mabel & Fox

Hey Judy,

Thanks for your lovely review! We're so pleased to hear you had a great experience shopping with us.

We look forward to welcoming you back soon.

Best wishes,
Mabel and Fox

Rated 5 out of 5 stars

Lovely website and great customer service

Easy to navigate website, great products and fantastic customer service from Hannah - a real superstar! ⭐

17 March 2026
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Reply from Mabel & Fox

Hey Simon,

Thank you so much for your wonderful review. We're so happy to hear you had a great experience and your kind words about our customer care team mean so much to us! You've made our day!

We really appreciate your support and look forward to helping you again soon.

Best wishes,
Mabel and Fox

Rated 5 out of 5 stars

Lovely sun hats

Lovely sun hats. Well packaged and fast delivery

16 March 2026
Mabel & Fox logo

Reply from Mabel & Fox

Hey,

Thanks so much for your review. We're so happy to hear you had a great experience with us and hope you love the sun hats!

Best wishes,
Mabel and Fox

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