Found the online process to renew mobility exemption very difficult. Email process not very user friendly and takes a lot of staff time. Did manage to get the pass after several emails and 3 phone cal... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I would have given one star because it is exorbitantly expensive. However: the process itself is flawless and it is hands down the cleanest motorway I have ever travelled on. No trash on the sides,... See more
Company replied
The M6 toll is a great motorway to use, but what isn't great is the exorbitant cost of using it. I was charged £19.50 earlier this month for driving my Vauxhall Astra (without a trailer or roof rack).... See more
Company replied
Misread my vehicle and charged higher price with trailer . Had to fill in forms and then a wait for refund for only the difference . Considering the time a trouble taken with the complaint , I thin... See more
Company replied
Company details
Written by the company
The M6toll isn’t just a road. It’s a stress-busting, time-saving, congestion-free escape route. A gateway to gigs, a protector of business meetings, even a shortcut to your own bed. An M6-alternative that ensures everyone can reach their destination relaxed, recharged and ready for what lies around the next corner. Simply put, the M6toll is the most reliable and smart route through the Midlands and a sure-fire way of making lighter work of long journeys.
Contact info
Operations Centre, Express Way, Weeford, WS14 0PQ, Lichfield, United Kingdom
- 03306600790
- customer.services@m6toll.co.uk
- m6toll.co.uk
3.4
Average
596 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 93% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Disgraceful rip off service!!
Disgraceful rip off service! Wrong turn, probably less than a mile £9.10 !! Can’t get a receipt for your payment unless you go to their website, then it doesn’t find your details! No visible pricing signs, a complete con!
Avoid this rip off service !!
12 June 2026
Unprompted review
Reply from M6toll
Hi Mr Greaves. We're sorry that you had a bad experience and we will take your feedback on board. We do publicise our prices before every entrance to the road, but appreciate you didn't see them. We apologise for any inconvenience caused.
If you'd like us to help with anything else, you can contact us at customer.services@m6toll.co.uk or call us on 0330 660 0790 and we would be happy to help. Thanks, Alex @ M6toll
When poor customer service
When your devices would not accept my cards had to pay via web using same cards. When payment eventually went through no confirmation was sent to me until 3 days later. Went into my bank to find out if payment was made. Because of this avoided toll on return journey. Think had a call from your centre as had put a couple of requests in for help but call was so garbled and noisy could not make it out. The road it's self fine. Cards work fine other places.
9 June 2026
Reply from M6toll
Hi there. We're sorry that you had a bad experience and we will take your feedback on board, particularly regarding the card and receipt issues.
If you'd like us to help with anything else, you can contact us at customer.services@m6toll.co.uk or call us on 0330 660 0790 and we would be happy to help. Thanks, Alex @ M6toll
Friendly and helpful team
Any member of the toll team I have had dealings with have always been a great help, their knowledge and attitude have always been first class!!
11 June 2026
Reply from M6toll
Hi Jamie and thank you for your positive comments! We really appreciate your feedback and for travelling with M6toll.
Please do reach out if you'd like us to help with anything else. You can always contact us at customer.services@m6toll.co.uk or call us on 0330 660 0790 and we would be happy to help. Thanks, Alex @ M6toll
Had a query with card payment which was…
Had a query with card payment which was solved promptly
10 June 2026
Reply from M6toll
Hi Mark and thank you for your positive comments! We really appreciate your feedback and for travelling with M6toll.
Please do reach out if you'd like us to help with anything else. You can always contact us at customer.services@m6toll.co.uk or call us on 0330 660 0790 and we would be happy to help. Thanks, Alex @ M6toll
Excellent customer advisor
The customer advisor Steve made every effort to simplify the renewal. Friendly, efficient and very helpful.
11 June 2026
Unprompted review
Reply from M6toll
Hi Stephen and thank you for your positive comments regarding Steve! We really appreciate your feedback and for travelling with M6toll.
Please do reach out if you'd like us to help with anything else. You can always contact us at customer.services@m6toll.co.uk or call us on 0330 660 0790 and we would be happy to help. Thanks, Alex @ M6toll
Fantastic business
Fantastic business. I always use this road on my journeys south, great value for money. No potholes, no dead badgers, just smooth blacktop. The services are great as well, they don’t have that industrial feeling. Whilst there I spoke to Julie who gave me some great advice about the M6 toll lite, a perfect product.
27 May 2026
Unprompted review
Reply from M6toll
Hi Scott and thank you for your positive comments about the road and Julie! We really appreciate your feedback and for travelling with M6toll.
Please do reach out if you'd like us to help with anything else. You can always contact us at customer.services@m6toll.co.uk or call us on 0330 660 0790 and we would be happy to help. Thanks, Alex @ M6toll
You have priced yhis out of usage will…
You have priced yhis out of usage will not travel on this toad agsin
10 June 2026
Reply from M6toll
Hi Sue. We're sorry that you don't think M6toll is worth it any longer. We really appreciate your feedback on value and your comments will be noted. We are continually reviewing our prices and this review will be logged.
If you'd like us to help with anything else, you can contact us at customer.services@m6toll.co.uk or call us on 0330 660 0790 and we would be happy to help. Thanks, Alex @ M6toll
I was forced into following a Diversion…
I was forced into following a Diversion that took me onto the M6 Toll road, which I purposely didnt want to use and hadn't factored a £11.60 charge into my journey. I complained to M6 Toll and they just directed me to Highways etc. I just feel like Im being pushed around until I go away.
Registration AX24EYV
10 June 2026
Had an issue with my debit card but all…
Had an issue with my debit card but all was resolved by a very professional lady who was very polite & knowledgeable!
9 June 2026
Reply from M6toll
Hi Patrick and thank you for your positive comments! We really appreciate your feedback and for travelling with M6toll.
Please do reach out if you'd like us to help with anything else. You can always contact us at customer.services@m6toll.co.uk or call us on 0330 660 0790 and we would be happy to help. Thanks, Alex @ M6toll
Reply from M6toll
Hi Mr Gambrill. We're sorry that you didn't think M6toll was worth it for you this time. We do publicise our prices on the road and on our website with a handy price calculator (and a guide to vehicle classes) so that our customers can decide whether they wish to use the road before they enter (www.m6toll.co.uk/pricing). However, we really appreciate your feedback on value and your comments will be noted.
If you'd like us to help with anything else, you can contact us at customer.services@m6toll.co.uk or call us on 0330 660 0790 and we would be happy to help. Thanks, Alex @ M6toll
Complaint Not Resolved – Blank Toll Price Signs
I am updating my review following further correspondence with the M6 Toll complaints team.
My original complaint related to the toll price display signs appearing blank when I entered the M6 Toll near Cannock. I believed it was important for drivers to be clearly informed of the charge before entering the toll road. Initially, my complaint was rejected, despite the possibility of a power issue affecting the signage being acknowledged.
After pursuing the matter further, the complaint was reviewed again. I was subsequently informed that some of the information previously provided to me was incorrect, and a full refund was approved. I was also advised that additional training would be provided to the staff involved regarding complaint handling and the management of the road.
While I remain disappointed that the issue was not resolved correctly at the first stage, I appreciate that the company took the time to review the matter thoroughly, acknowledged the error, and agreed to issue a refund. I also appreciate the apology that was provided.
For that reason, I have updated my review to reflect the final outcome and the action taken to resolve the complaint.
10 June 2026
Reply from M6toll
Hi there and thank you for your detailed review. We sincerely apologise for any inconvenience caused from your enquiry. We appreciate that we made an incorrect decision initially, but are glad that this decision has now been overturned and you have been refunded for your journey.
We will take steps to improve our processes and complaints procedure to ensure this does not happen again. Certainly you should not have to leave a bad review to obtain the result that you desired.
We appreciate that you are within your right to leave a negative review, however if you are now satisfied, then any amendments to your original comments would be gratefully received.
Again, we are sorry and thank you for your patience.
If you'd like us to help with anything else, you can contact us at customer.services@m6toll.co.uk or call us on 0330 660 0790 and we would be happy to help. Thanks, Alex @ M6toll
Reply from M6toll
Hi Marian and thank you for your positive comments! We really appreciate your feedback and for travelling with M6toll.
Please do reach out if you'd like us to help with anything else. You can always contact us at customer.services@m6toll.co.uk or call us on 0330 660 0790 and we would be happy to help. Thanks, Alex @ M6toll
Reply from M6toll
Hi Amandeep and thank you for your positive comments! We really appreciate your feedback and for travelling with M6toll.
Please do reach out if you'd like us to help with anything else. You can always contact us at customer.services@m6toll.co.uk or call us on 0330 660 0790 and we would be happy to help. Thanks, Alex @ M6toll
You have not answered my email
9 June 2026
Reply from M6toll
Hi Maureen. We're sorry that we are unable to approve a refund for you. We will discuss this policy internally and look to make changes in the future to improve our customer experience. We appreciate you travelling with M6toll.
If you'd like us to help with anything else, you can contact us at customer.services@m6toll.co.uk or call us on 0330 660 0790 and we would be happy to help. Thanks, Alex @ M6toll
Reply from M6toll
Hi there and thank you for your positive comments! We really appreciate your feedback and for travelling with M6toll.
Please do reach out if you'd like us to help with anything else. You can always contact us at customer.services@m6toll.co.uk or call us on 0330 660 0790 and we would be happy to help. Thanks, Alex @ M6toll
I have used the toll road from its…
I have used the toll road from its inception, was it 1999? Anyhow, from travelling 1000's of mile a month, I now work from home no travel, the team at M6Toll have always been awesome, the road has given me very more time with my family xx and I would highly recommend 😊
8 June 2026
Reply from M6toll
Hi Patrick and thank you for your positive comments! We really appreciate your feedback and for travelling with M6toll. It's fantastic to hear that you are such a loyal customer and it's our pleasure to have served you for such a long time.
Please do reach out if you'd like us to help with anything else. You can always contact us at customer.services@m6toll.co.uk or call us on 0330 660 0790 and we would be happy to help. Thanks, Alex @ M6toll
Reply from M6toll
Hi there and thank you for your positive comments! We really appreciate your feedback and for travelling with M6toll.
Please do reach out if you'd like us to help with anything else. You can always contact us at customer.services@m6toll.co.uk or call us on 0330 660 0790 and we would be happy to help. Thanks, Alex @ M6toll
Genuine people taken advantage of
Honest mistake of not removing an old vehicle registration from my account. As soon as I noticed I removed it. The old car only made one journey, but they refused a refund.
Genuine people, taken advantage of!
8 June 2026
Reply from M6toll
Hi Carl. We're sorry that we are unable to approve a refund for you and we appreciate that this was an honest mistake. We will discuss this policy internally and look to make changes in the future to improve our customer experience. We appreciate you travelling with M6toll.
If you'd like us to help with anything else, you can contact us at customer.services@m6toll.co.uk or call us on 0330 660 0790 and we would be happy to help. Thanks, Alex @ M6toll
Reply from M6toll
Hi there and thank you for your positive comments! We really appreciate your feedback and for travelling with M6toll.
Please do reach out if you'd like us to help with anything else. You can always contact us at customer.services@m6toll.co.uk or call us on 0330 660 0790 and we would be happy to help. Thanks, Alex @ M6toll
I was very disappointed to find out…
I was very disappointed to find out that after signing up on the Breeze account for 6 vehicles paying an initial £30 per vehicle, that despite the charges for the use of the tolls being subject to vat, I will not be able to get a vat receipt when the vehicles use the toll. Obviously we will receive a monthly statement showing the vehicle usage, but no vat receipt, so that I can claim back the vat.
I would never have signed up to a prepaid account if I had known. As in comparison, when my vehicles have used the M6 Toll and paid straight away, we can go on the website and pull off a vat receipt, so why cannot we obtain a vat receipt from the breeze account?
5 June 2026
Reply from M6toll
Hi Gail and thank you for your feedback. We apologise for the confusion regarding VAT receipts. Please be assured that your Breeze statement includes a VAT invoice at the end of every month, which you can use for reclaiming VAT. Unfortunately, we are unable to send receipts for each trip and an end-of-month statement, since this would be a duplication of the same information and potentially be used incorrectly with HMRC.
I have passed on your query to the relevent team in Customer Services and we will review your query and reach out to you again to resolve.
If you'd like us to help with anything else, you can contact us at customer.services@m6toll.co.uk or call us on 0330 660 0790 and we would be happy to help. Thanks, Alex @ M6toll
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.