Found the online process to renew mobility exemption very difficult. Email process not very user friendly and takes a lot of staff time. Did manage to get the pass after several emails and 3 phone cal... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I would have given one star because it is exorbitantly expensive. However: the process itself is flawless and it is hands down the cleanest motorway I have ever travelled on. No trash on the sides,... See more
Company replied
The M6 toll is a great motorway to use, but what isn't great is the exorbitant cost of using it. I was charged £19.50 earlier this month for driving my Vauxhall Astra (without a trailer or roof rack).... See more
Company replied
Misread my vehicle and charged higher price with trailer . Had to fill in forms and then a wait for refund for only the difference . Considering the time a trouble taken with the complaint , I thin... See more
Company replied
Company details
Written by the company
The M6toll isn’t just a road. It’s a stress-busting, time-saving, congestion-free escape route. A gateway to gigs, a protector of business meetings, even a shortcut to your own bed. An M6-alternative that ensures everyone can reach their destination relaxed, recharged and ready for what lies around the next corner. Simply put, the M6toll is the most reliable and smart route through the Midlands and a sure-fire way of making lighter work of long journeys.
Contact info
Operations Centre, Express Way, Weeford, WS14 0PQ, Lichfield, United Kingdom
- 03306600790
- customer.services@m6toll.co.uk
- m6toll.co.uk
3.4
Average
596 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 93% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great Customer Service
Customer service was spot on as usual! Friendly, helpful staff that get problems solved quickly & efficiently
19 June 2026
Reply from M6toll
Hi Jo and thank you so much for your positive comments! We really appreciate your feedback and for travelling with M6toll.
Please do reach out if you'd like us to help with anything else. You can always contact us at customer.services@m6toll.co.uk or call us on 0330 660 0790 and we would be happy to help. Thanks, Kay @ M6toll
Speedy response.
18 June 2026
Reply from M6toll
Hi Keith and thank you so much for your positive comments! We really appreciate your feedback and for travelling with M6toll.
Please do reach out if you'd like us to help with anything else. You can always contact us at customer.services@m6toll.co.uk or call us on 0330 660 0790 and we would be happy to help. Thanks, Kay @ M6toll
charged extra
charged extra, if you didn't check they will have it slide through. had to call them up for refund
18 June 2026
Reply from M6toll
Good afternoon and thank you for you review. I am sorry that your vehicle was miclassified. Unfortunately, our teams cannot always pick this up at the time of travel. Our customer services team should have processed a refund for you, but please feel free to reach out on 0330 660 0790 should you need anything else Kay @M6toll
It was simple to renew
It was simple to renew. Although there was a small problem signing in. Steve at customer service was a real help. Thank you Steve. And now within 30 minutes my pass has been authorised
19 June 2026
Unprompted review
Reply from M6toll
Hi Stuart and thank you so much for your positive comments about Steve! We really appreciate your feedback and for travelling with M6toll.
Please do reach out if you'd like us to help with anything else. You can always contact us at customer.services@m6toll.co.uk or call us on 0330 660 0790 and we would be happy to help. Thanks, Alex @ M6toll
Answer query very quickly
Answer query very quickly.
Understood that if issues with charging station on the services and gridserve tell us to go off m6 toll to another charger we will have to pay toll twice .
Lesson learnt to make sure enough charge to get to Rugby Services .
17 June 2026
Reply from M6toll
Hi Mary and thank you your positive comments and we apologise for any inconvenience caused regarding having to leave the road. We are working hard, alongside Roadchef, to ensure the new Gridserve chargers at M6toll are up and running as soon as possible. We really appreciate your feedback.
Please do reach out if you'd like us to help with anything else. You can always contact us at customer.services@m6toll.co.uk or call us on 0330 660 0790 and we would be happy to help. Thanks, Alex @ M6toll
Reply from M6toll
Hi Mr Dooris and thank you so much for your positive comments! We really appreciate your feedback and for travelling with M6toll.
Please do reach out if you'd like us to help with anything else. You can always contact us at customer.services@m6toll.co.uk or call us on 0330 660 0790 and we would be happy to help. Thanks, Alex @ M6toll
I still haven’t been refunded for being…
I still haven’t been refunded for being charged twice
I was initially told that it would be resolved in 5 days
Now I’ve been told that it will be 10 days
Meanwhile 2 debits are on my account
17 June 2026
Reply from M6toll
Hi Phil. We're sorry that you are still waiting on your refund. On ocassions the refunds take longer than anticipated and we apologise for any inconvenience caused by this delay.
If you'd like us to help with anything else, you can contact us at customer.services@m6toll.co.uk or call us on 0330 660 0790 and we would be happy to help. Thanks, Alex @ M6toll
Extortionate.
Does anyone regulate their pricing? Took one journey on the M6 TOLL lasting about 20 minutes which was more expensive (£19.50) than a fortnight's worth of driving on French roads including their tolls. Needless to say the French network is night & day better than UK.
13 June 2026
Unprompted review
Reply from M6toll
Hi David. We're sorry that you didn't think M6toll was worth it for you. We really appreciate your feedback on value and your comments will be noted. We are continually reviewing our prices and this review will be logged.
If you'd like us to help with anything else, you can contact us at customer.services@m6toll.co.uk or call us on 0330 660 0790 and we would be happy to help. Thanks, Alex @ M6toll
Thank you. Good work
I called the customer service and he told to pay. I got home and all was done. Very happy with your works
17 June 2026
Reply from M6toll
Hi Colin and thank you so much for your positive comments! We really appreciate your feedback and for travelling with M6toll.
Please do reach out if you'd like us to help with anything else. You can always contact us at customer.services@m6toll.co.uk or call us on 0330 660 0790 and we would be happy to help. Thanks, Alex @ M6toll
They tax larger families.
Due to the silly rules my MPV (a passenger car) is considered a class 4 and charged at £19.50 each way. Crazy. A tax on larger families!
16 June 2026
Reply from M6toll
Hi Gareth. We're sorry that you didn't think M6toll was worth it for you. We really appreciate your feedback on value and your comments will be noted. We are continually reviewing our prices and this review will be logged. We'd like to note that our toll prices are designed with a vehicles' height and weight in mind, and do not have a bearing on whether our customers have a large family. E.g. a 7 seater estate car is priced the same as a small hatchback.
If you'd like us to help with anything else, you can contact us at customer.services@m6toll.co.uk or call us on 0330 660 0790 and we would be happy to help. Thanks, Alex @ M6toll
Great customer service…
One of the best customer service experiences I've had recently. It was really easy to get in touch with the Customer Support team through the website, and my query was dealt with efficiently, professionally, and courteously.
The response was prompt, clear, and genuinely helpful. It's refreshing to receive such excellent service, particularly when the issue was driven by me. A great example of customer care done well. Thank you!
17 June 2026
Unprompted review
Reply from M6toll
Hi Jenna and thank you so much for your positive comments! We really appreciate your feedback and for travelling with M6toll.
Please do reach out if you'd like us to help with anything else. You can always contact us at customer.services@m6toll.co.uk or call us on 0330 660 0790 and we would be happy to help. Thanks, Alex @ M6toll
You could not find a record of my…
You could not find a record of my journey even though I entered the correct registration, date and time of travel. The charge is showing on my bank as having been taken. I have never had a problem before. I cannot claim this money back from my expenses without the receipt.
16 June 2026
Reply from M6toll
Hi Tasmin and we're sorry for any inconvenience caused. We will be looking into your query further and will come back to you as soon as we can. We appreciate your patience at this time.
If you need anything else in the meantime, or would like an update on your query, you can always contact us at customer.services@m6toll.co.uk or call us on 0330 660 0790 and we would be happy to help. Thanks, Alex @ M6toll
Responded quickly and efficiently as…
Responded quickly and efficiently as always
So easy to deal with
15 June 2026
Reply from M6toll
Hi there and thank you for your positive comments! We really appreciate your feedback and for travelling with M6toll.
Please do reach out if you'd like us to help with anything else. You can always contact us at customer.services@m6toll.co.uk or call us on 0330 660 0790 and we would be happy to help. Thanks, Alex @ M6toll
The response was quick and engaged via…
The response was quick and engaged via email
Unfortunately, was not happy at all as it was a mistake to take the M6 Toll and only got a refund half! It was £18.40 to turned around and only got a refund of £9.20
We did not use the service to be charged £9.20 out of pocket
15 June 2026
Reply from M6toll
Hi Irene. We're sorry that you had a bad experience and we will take your feedback on board. We apologise for any inconvenience caused through contacting us and in receiving your refund.
If you'd like us to help with anything else, you can contact us at customer.services@m6toll.co.uk or call us on 0330 660 0790 and we would be happy to help. Thanks, Alex @ M6toll
Very fast response to my question and a…
Very fast response to my question and a good outcome all round
15 June 2026
Reply from M6toll
Hi Mr Taylor and thank you for your positive comments! We really appreciate your feedback and for travelling with M6toll.
Please do reach out if you'd like us to help with anything else. You can always contact us at customer.services@m6toll.co.uk or call us on 0330 660 0790 and we would be happy to help. Thanks, Alex @ M6toll
Sorted out my query very quickly…
Sorted out my query very quickly (vehicle wrongly classed)
15 June 2026
Reply from M6toll
Hi Frank and thank you for your positive comments! We really appreciate your feedback and for travelling with M6toll.
Please do reach out if you'd like us to help with anything else. You can always contact us at customer.services@m6toll.co.uk or call us on 0330 660 0790 and we would be happy to help. Thanks, Alex @ M6toll
Service and response
Service and response: 5 stars. Absolutely perfect.
*Suggestion for M6 Toll Management:*
Develop a dedicated mobile application with the following features:
1. *Payment monitoring* - live balance, top-up history, and transaction receipts
2. *Travel & motorway updates* - real-time traffic flow, slow traffic alerts, and diversions
3. *Toll pricing info* - current charges, peak/off-peak rates, and alternative route costs
4. *Journey planner* - ETA updates based on live traffic + toll costs
5. *Notifications* - instant alerts for incidents, road closures, or delays on M6 Toll
This would really help drivers plan better and avoid hold-ups.
15 June 2026
Reply from M6toll
Hi Rai and thank you for your positive comments! We really appreciate your feedback and for travelling with M6toll.
We're also really grateful for your thoughts and ideas regarding an M6toll App. An App is something we are considering and your suggestions are certainly very helpful!
Please do reach out if you'd like us to help with anything else. You can always contact us at customer.services@m6toll.co.uk or call us on 0330 660 0790 and we would be happy to help. Thanks, Alex @ M6toll
Daylight robbery
Daylight robbery charged twice £19.60 seven minutes apart for a pick up, which they classed as a category 4 vehicle.
10 June 2026
Reply from M6toll
Hi Paul. We're sorry that you didn't think M6toll was worth it for you. We really appreciate your feedback on value and your comments will be noted. We are continually reviewing our prices and this review will be logged.
If you'd like us to help with anything else, you can contact us at customer.services@m6toll.co.uk or call us on 0330 660 0790 and we would be happy to help. Thanks, Alex @ M6toll
Needed receipt for work expenses
Needed receipt for work expenses, very easy on website to get this information which was great and quick.
12 June 2026
Reply from M6toll
Hi Craig and thank you for your positive comments! We really appreciate your feedback and for travelling with M6toll.
Please do reach out if you'd like us to help with anything else. You can always contact us at customer.services@m6toll.co.uk or call us on 0330 660 0790 and we would be happy to help. Thanks, Alex @ M6toll
Had to phone as we hadn't heard about…
Had to phone as we hadn't heard about the exemption pass, they were very helpful and sorted it out there and then for us, super quick can't fault the guys on the phone thank you very much
15 June 2026
Unprompted review
Reply from M6toll
Hi Karen and thank you for your positive comments! We really appreciate your feedback and for travelling with M6toll. We are looking to make changes to our MEP in the future so that the process is automated and will renew automatically.
Please do reach out if you'd like us to help with anything else. You can always contact us at customer.services@m6toll.co.uk or call us on 0330 660 0790 and we would be happy to help. Thanks, Alex @ M6toll
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.