Found the online process to renew mobility exemption very difficult. Email process not very user friendly and takes a lot of staff time. Did manage to get the pass after several emails and 3 phone cal... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I would have given one star because it is exorbitantly expensive. However: the process itself is flawless and it is hands down the cleanest motorway I have ever travelled on. No trash on the sides,... See more
Company replied
The M6 toll is a great motorway to use, but what isn't great is the exorbitant cost of using it. I was charged £19.50 earlier this month for driving my Vauxhall Astra (without a trailer or roof rack).... See more
Company replied
Misread my vehicle and charged higher price with trailer . Had to fill in forms and then a wait for refund for only the difference . Considering the time a trouble taken with the complaint , I thin... See more
Company replied
Company details
Written by the company
The M6toll isn’t just a road. It’s a stress-busting, time-saving, congestion-free escape route. A gateway to gigs, a protector of business meetings, even a shortcut to your own bed. An M6-alternative that ensures everyone can reach their destination relaxed, recharged and ready for what lies around the next corner. Simply put, the M6toll is the most reliable and smart route through the Midlands and a sure-fire way of making lighter work of long journeys.
Contact info
Operations Centre, Express Way, Weeford, WS14 0PQ, Lichfield, United Kingdom
- 03306600790
- customer.services@m6toll.co.uk
- m6toll.co.uk
3.3
Average
595 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 93% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent customer service when I could…
Excellent customer service when I could not locate my receipts
13 July 2026
Reply from M6toll
Hi Gavin, thanks for your kind review and your comments regarding our service. Please do not hesitate to reach out to us, should you require anything else. Kay@M6toll
Thanks for the help
Thank you Ruth for taking the time to talk us through every step of the way as we have difficulty with technology but you never gave up on us.
13 July 2026
Unprompted review
Reply from M6toll
Hello, thanks for your review and your kind words regarding the service you received from Ruth. I will ensure this feedback is passed on to her. Please do not hesitate to reach out, should you require anything else.
The function to download receipts never…
The function to download receipts never works. For reference I use an iPhone. Every time, I have to contact your customer service team to get a copy of my receipts. Thankfully I don’t use the toll read very often. If I did then I think it would drive me crazy.
3 July 2026
Reply from M6toll
Hi and thank you for your review. I am sorry you have experienced issues when trying to obtain a receipt. We have recently introduced our lite account, which once set up will automatically email a receipt to you after each journey. Please visit https://www.m6toll.co.uk/lite/ for more information. Please do hesitate to contact us if you require anything further. Kay@M6toll
Trisha was very friendly and helpful.
10 July 2026
Reply from M6toll
Hi Richard, thanks for your review and your kind words regarding the service you received from Tricia. I will ensure that the feedback is passed on to her. Please feel free to reach out to us should you require anything further. Kay@M6toll
Absolute Rip Off
I was charged £20:20 for. Vehicle which is registered as car and is <5m long and is a 7 seat people carrier.
10 July 2026
Reply from M6toll
Hi David and thank you for your comments regarding your vehicle classification. We really appreciate your feedback. Our classification system is different to the one that the DVLA use and your vehicle is a class 4 due to it's height. I have noted your comments regarding this.
Please do reach out if you'd like us to help with anything else. You can always contact us at customer.services@m6toll.co.uk or call us on 0330 660 0790 and we would be happy to help. Thanks, Kay@ M6toll
Clearly didn’t read my request properly…
Clearly didn’t read my request properly and sent and pre defined response.
..Then replied to this review doubling down stating that the request had been responded to correctly.
Which suggests that for the 2nd time they do not actually read a polite and accurate request. The reply to my review unfortunately on serves to confirm my belief that the customer service lacks experience/training or provide basic AI responses ?
M6TOLL try harder!
10 July 2026
Reply from M6toll
Hi Sam, thanks for your review and your comments regarding your enquiry . I have reviewed all of the correspondance between the team and yourself and can see that your enquiry was dealt with correctly. If you need anything else reagrding this or would like to discuss further please do not hesitate to get in contact with us. Kay@M6toll
Reply from M6toll
Hi Phil, thanks for your review and your positive comments about the service you received. Please do not hesitate to reach out again should you require anything further. Kay@M6toll
Life should always be this easy
3 July 2026
Reply from M6toll
Hi Timothy. We are delighted that the M6toll makes your life much easier. We really appreciate the feedback and you travelling on the M6toll. Please do reach out to the team if you would like us to help with anything else. Thanks, Kay@M6toll
The helpfulness of your staff and speed…
The helpfulness of your staff and speed of doing my renewal
2 July 2026
Reply from M6toll
Hi Lesley, thanks for your review and your kind words regarding the srvice from the team. We really appreciate the feedback. Please do not hesitate to reach out , should you require help with anything further. Thanks, Kay@M6toll
Reply from M6toll
Hi Craig and thank you for your positive comments!We really appreciate your feedback and for travelling with M6toll.
Please do reach out if you'd like us to help with anything else. You can always contact us at customer.services@m6toll.co.uk or call us on 0330 660 0790 and we would be happy to help. Thanks, Kay @ M6toll
simple
simple. The ease with which you go through the barriers, and the quality of the road surface
2 July 2026
Reply from M6toll
Hi and thank you for your positive comments! We really appreciate your feedback and for travelling with M6toll.
Please do reach out if you'd like us to help with anything else. You can always contact us at customer.services@m6toll.co.uk or call us on 0330 660 0790 and we would be happy to help. Thanks, Kay @ M6toll
Great customer service
Friendly staff that answer the phone, they quickly help to resolve any issues.
When contacting via email, the emails are responding to efficiently. Great customer service.
8 July 2026
Reply from M6toll
Hi Lisa, thanks for your review and your kind words. I am pleased that whenever you need to contact us the team are quick and efficeint at delaing with your queries. Should you need anything else at all, please do not hesitate to contact the team Kay@M6toll
Reply from M6toll
Hi Michelle, thanks for your review and you kind comments. Should you need anything else, please do come back to the team Kay@M6toll
Reply from M6toll
Hi Trevor, thanks for your kind words about the team, I will ensure they are passed on. Should you need anything else, please do contact us Kay@M6toll
Reply from M6toll
Hi Steven, thanks for your review and your positive comments regarding the service provided. Should you need anything else, please do contact the team Kay@M6toll
Toll payment query
I received a prompt reply regarding my query and the whole matter was resolved in a week
1 July 2026
Reply from M6toll
Hi Tanya, thanks for your rvie and I am pleased the team resolved your issue promptly. Should you need anything else, please do contatct the team Kay@M6toll
M6Toll a Breeze
Introduced by Julie who explained everything. Joined and working within 15 minutes.
Saves a lot of hassle and money.
9 July 2026
Unprompted review
Reply from M6toll
Hi John, thanks for your review and your positive comments regarding Julie. I will make sure these are passed on to her. Please do not hesitate to contact the team should you need anything further. Kay@M6toll
Customer service team were fantastic…
Customer service team were fantastic and quickly responded and solved my issue promptly and satisfactorily..thank you
1 July 2026
Reply from M6toll
Hi Vicky, thanks for your review and yoru kind words about the service recieved. please do not hesitate to contact us again should you need anything else. Kay@M6toll
Most helpful,quick response will use…
Most helpful,quick response will use the service again
6 July 2026
Reply from M6toll
Hi Maggie, thanks for your review and I am pleawed we resolved your query quickly. Please do not hesitate us to contact us again should you need anything else. Kay@M6toll
Reply from M6toll
Hi Jane and thank you for your kind words about our service, we really appreciate it. Should you need anything else, do not hesitate to get back in touch with us Kay@M6toll
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