Lyreco UK & Ireland Reviews 

We have used Lyreco for a while for both office supplies and PPE. My main point of contact is Natalie Watkins who deals with me on a one-to-one basis. Always helpful and a good ambassador for the Lyreco business. Recently had a query in reference to PPE and it was dealt with in a professional capacity and resolved quickly. Recommended.

Been using Lyreco for a few years now.
Awesome service, user-friendly website and our account manager Natalie Watkins is awesome! Very helpful and a pleasure to work with

Great B2B relationship and have no interest in using anyone else

Our representative Natalie Watkins, did a fantastic job in satisfying all our needs in remarkable time.
Outstanding service

Easy ordering from Portal and great support from Natalie Watkins who is always available should i have any queries.

Our experience with our account manager, Josh Mambo, has been outstanding. He is highly professional, consistently responsive, and an excellent problem solver.

Love the range products . Friendly helpful staff

I deal with Josh Mambo, he is extremely helpful and efficient, will go out of his way to find a good price for. Recommend him highly, Lyrico have an excellent person working for them.

very easy to work with,
all office needs can be found, and the prices are really good.
Josh Mambo is an excellent sales person, a call away to fix any questions left in mind.

Received an order that wasn't ordered by us or authorised by us.

Placing the order was easy and delivery was next day.

Josh Mambo is our rep and I can’t thank him enough.
Josh Mambo has been an outstanding account manager and is the main reason I’ve stayed with Lyrico. He’s always on hand to help, whether it’s adjusting prices or bringing them down as much as he possibly can. His customer service is excellent, and he’s always quick to sort things out.

Unfortunately, my experience with Lyrico itself has been very frustrating. It seems that every time I log in to place an order, the prices have changed and usually increased. This means I can’t simply place an order—I have to contact Josh, wait for him to amend the pricing, refresh the system, and then go back in to complete the order. It’s an unnecessarily time-consuming process that happens far too often.

If it wasn’t for Josh Mambo, I would have left Lyrico a long time ago. He goes above and beyond for his customers, but the pricing system really needs to be reviewed to make the ordering process much smoother and more consistent. For this reason I didn’t give 5 stars.

Really pleased with the overall service from Lyreco. We have been using Lyreco for approx. 18 months now, purchasing more and more items and this is thanks to our lovely Account Manager John Tepes, who is super helpful, offers competitive pricing, and understands our business needs. The Lyreco GO rewards are also a added bonus! As always, thank you John for all your help - it is great that we have an Account Manager who is so attentive.

As a new customer with Lyreco you would not expect
to be treated as if you had been dealing with them for many years, but to my surprise they have a great asset in the form of Mambo josh. My delivery had been misplaced and I really needed some of the items.
to my utter surprise my delivery arrived today with him in his car, he explained he was in the area meeting a new client and thought that I would appreciate a swift resolution to my problem. and I did !!!! What a star.

My ticket 40313961 raised on 20.07.26 was never resolved. Although I ordered 12 of one item, I only received the 1, even though I'd contacted them online and by chat prior to the order being delivered. Some of the smaller products which could be ordered as single items or as multiples, have the same product reference code, so presume that's why they never picked it up. The phone lines were too busy to get through at the time and no one ever responded, so will probably have to chase Lyreco about it.

It refers to order 1086826620 - ZZC773181:
I ordered a box of 12 of Eveready Battery AAA Pk (product code: 181323) at £7.44, but the order confirmation showed 1 item at £0.62 and this is all that was delivered (despite me asking you to correct this prior to delivery). Still haven't had any update on the other 11 packs.

Fantastic company that we use for our stationary needs! Josh Mambo is great to deal with and goes above and beyond every time! An absolute pleasure doing business with!

Very good website that you can buy anything you need from. The 2 reps I dealt with Chad Gibbs and Costas Artemi were very friendly and professional.
Excellent delivery times.

Delivery drivers appear to be incompetent and customer service team will be silent on any matters regarding missing/ lost deliveries.

The item I wanted to purchase was not available via our online procurement platform. Therefore I had to submit a non-catalogue request to place an order to Lyreco. On receiving the order, Lyreco were very good at keeping me informed as to the status of the order by frequent emails including when packed, loaded and an estimated delivery date. The item was delivered as described the following day. Therefore on this particular occasion the service provided by Lyreco was excellent.

Although the products are ok and are delivered quickly, thety always deliver on a day when I am not in the office, even though I have made it clear on the days when I am available.
I have responded to Lyreco's reply below and await their response.