Lyreco UK & Ireland Reviews 

470
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 319 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated account managers and knowledgeable staff for providing exceptional customer support, friendly interactions, and consistently helpful guidance throughout the entire process. Consumers also highlight the exceptionally fast and reliable delivery service, noting that orders generally arrive promptly and without any complications. However, some customers also noted occasional delays with order deliveries, stating that shipments sometimes took much longer than expected to reach them. A few reviewers additionally experienced frustrating difficulties when trying to resolve communication and tracking issues with the support team regarding their missing parcels.

What people talk about most

Staff

Customers had positive experiences with staff, highlighting that representatives and account managers are... See more

Delivery service

Reviewers mention positive feedback about delivery service, noting that orders are typically processed... See more

Service

Clients share positive opinions on service, highlighting reliable deliveries and helpful account managers.... See more

Order

People report ambiguous experiences with order processes, reflecting a high level of disagreement among... See more

Customer service

Users describe positive interactions with customer service, noting that dedicated account managers and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Natalie Watkins is my contact at Lyreco and she always goes above and beyond to make sure I feel supported and that our custom is important to her. She is always there when I need her. She is amiab... See more

Company replied

Rated 5 out of 5 stars

Tony @ S&J We have been using Lyreco now for nearly 10 years and have regular visits and updates from Sarah Coulson, its not often you can actually say you look forward to sales reps turning up, but... See more

Company replied

Rated 5 out of 5 stars

The variation of products available with this company is great, they are like the Woolworths of office supplies. Having a dedicated person dealing with your account is great. Kerry Garratt deals wit... See more

Company replied

Rated 5 out of 5 stars

Lyreco took great steps to ensure my account was firstly set up correctly, details for online purchasing and ease of its use. My account manager remains ever attentive, a diverse range of products and... See more

Company replied


Company details

  1. Office Supply Store
  2. Educational Supply Store
  3. Office Furniture Store
  4. Safety and Work Wear Store
  5. Stationery Store
  6. Stationery Wholesaler

Written by the company

Lyreco are your sustainable workplace solutions partner. We are proud of being an award-winning, socially and environmentally responsible company who provide the highest standard of products, customer service and account management in our industry. We don’t just care about the environment; we care about our customers too. We work closely with you to provide everything you need; whether your workplace is an office, a home, a warehouse or a building site. With over 37,000 catalogued products across 18 categories, ranging from personal protective equipment, hygiene and catering, to general office products, furniture, and ergonomics, Lyreco has everything you need, for a great working day.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

470 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.5

All reviews

(470)

310 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Extremely Helpful

Easy ordering, Jodie is extremely helpful each and every-time. She is always so happy in her job and very knowledgeable, it makes it a pleasure dealing with this company. Also very competitive pricing and quick deliveries.

13 August 2026
Unprompted review
Lyreco UK & Ireland logo

Reply from Lyreco UK & Ireland

Good Afternoon,

Thank you for your 5★ review.

It’s great to hear you are pleased with our delivery service and pricing. We truly appreciate your feedback and special mention of Jodie.

Best regards,
The Lyreco Team

Rated 5 out of 5 stars

5 stars for Sarah at Lyreco

We enjoy our working relationship with Lyreco, specifically with Sarah Coulson. She is consistently friendly, approachable, and genuinely lovely to deal with. She always makes sure we’re aware of the latest deals and offers, and she remembers the products we regularly use or have shown interest in. If something relevant comes up, she never fails to mention it, which we really appreciate. Her support is reliable, thoughtful, and very much valued.

11 August 2026
Unprompted review
Lyreco UK & Ireland logo

Reply from Lyreco UK & Ireland

Hi Anybook Ltd,

Thank you for your 5★ review.

We truly appreciate your feedback and special mention of Sarah Coulson.

Best regards,
The Lyreco Team

Rated 5 out of 5 stars

Sarah Coulson

Sarah Coulson, Business Development Executive at Lyreco provides an excellent level of customer service. She is extremely efficient, reliable and responsive, always ensuring that our stationery requirements are handled promptly and professionally. She goes consistently above and beyond to provide helpful and effective customer support. We can always count on her to resolve queries and ensure everything runs smoothly. We really appreciate Sarah's continued support and excellent service she provides.

13 August 2026
Unprompted review
Lyreco UK & Ireland logo

Reply from Lyreco UK & Ireland

Hi Debra,

Thank you for your 5★ review.

We truly appreciate your feedback and special mention of Sarah Coulson.

Best regards,
The Lyreco Team

Rated 3 out of 5 stars

Simon has been amazing helping me sort…

Simon has been amazing helping me sort out delivery of our order . Had lots of difficulty signing into the account .

12 August 2026
Unprompted review
Lyreco UK & Ireland logo

Reply from Lyreco UK & Ireland

Good Afternoon Catherine,

Thank you for your review. We are very sorry to hear about the difficulties you have experienced.

We're pleased to hear that Simon has helped sort out your delivery.

We've reached out to request additional information if you would like us to investigate your account difficulties further.

Best regards,
The Lyreco Team

Rated 5 out of 5 stars

Great service

Next day delivery almost always complete 1st time round

13 August 2026
Unprompted review
Lyreco UK & Ireland logo

Reply from Lyreco UK & Ireland

Hi Jamie,

Thank you for your 5★ review.

It’s great to hear you are pleased with our delivery service. Your feedback is appreciated.

Best regards,
The Lyreco Team

Rated 5 out of 5 stars

Fantastic account management

Fantastic account management from Aran and Trevor. Reliable communication, prompt responses and excellent customer service. They consistently make ordering and account management straightforward and efficient.

13 August 2026
Unprompted review
Lyreco UK & Ireland logo

Reply from Lyreco UK & Ireland

Hi SK,

Thank you for your 5★ review.

We truly appreciate your feedback and special mention of Aran & Trevor.

Best regards,
The Lyreco Team

Rated 5 out of 5 stars

The customer service team are… wonderful

The customer service team are excellent! Liam Allworth and Sarah Coulson are fantastic, me and Liam have a great weekly catchup on the latest deals. I love the ease of ordering and the favourites list makes ordering a swift transaction. All SDS sheets are automatically sent when chemicals are purchased, a lovely touch for buisnesses.

12 August 2026
Unprompted review
Lyreco UK & Ireland logo

Reply from Lyreco UK & Ireland

Hi Millie,

Thank you for your 5★ review.

It’s great to hear you are pleased with our customer service. We truly appreciate your feedback and special mention of Liam Allworth & Sarah Coulson.

Best regards,
The Lyreco Team

Rated 5 out of 5 stars

Harry Rogers is always extremely…

Harry Rogers is always extremely helpful when we are ordering, getting the best prices and availability

7 August 2026
Unprompted review
Lyreco UK & Ireland logo

Reply from Lyreco UK & Ireland

Hi Jane,

Thank you for your 5★ review.

We truly appreciate your feedback and special mention of Harry Rogers.

Best regards,
The Lyreco Team

Rated 5 out of 5 stars

I’ve had a great experience with Lyreco…

I’ve had a great experience with Lyreco and was particularly impressed with the service provided by Jason Murray. From start to finish, Jason was friendly, helpful and professional, making the whole process straightforward and hassle-free.

Communication was excellent, and nothing was too much trouble. I would definitely recommend Lyreco and would be happy to use them again in the future.

Thank you, Jason, for your excellent service!

12 August 2026
Unprompted review
Lyreco UK & Ireland logo

Reply from Lyreco UK & Ireland

Hi Taste Perthshire,

Thank you for your 5★ review.

It’s great to hear you are pleased with our service. We truly appreciate your feedback and special mention of Jason Murray.

Best regards,
The Lyreco Team

Rated 5 out of 5 stars

Thomas James is our account manager and…

Thomas James is our account manager and he makes sure we always get good prices. Highly recommend using him.

12 August 2026
Unprompted review
Lyreco UK & Ireland logo

Reply from Lyreco UK & Ireland

Good Afternoon,

Thank you for your 5★ review.

We truly appreciate your feedback and special mention of Thomas James.

Best regards,
The Lyreco Team

Rated 5 out of 5 stars

Jason has been great

Jason has been great, helping to source particular products, speaking to the various departments and reps to find just the right solution to our particular issue that week!

Delivery is quick and efficient.

12 August 2026
Unprompted review
Lyreco UK & Ireland logo

Reply from Lyreco UK & Ireland

Hi Callum,

Thank you for your 5★ review.

It’s great to hear you are pleased with our delivery service. We truly appreciate your feedback and special mention of Jason.

Best regards,
The Lyreco Team

Rated 5 out of 5 stars

Richard Lewis has looked after me for…

Richard Lewis has looked after me for over 20 years. Faultless service and pleasure to deal with.

12 August 2026
Unprompted review
Lyreco UK & Ireland logo

Reply from Lyreco UK & Ireland

Hi Simon,

Thank you for your 5★ review.

We truly appreciate your feedback and special mention of Richard Lewis.

Best regards,
The Lyreco Team

Rated 5 out of 5 stars

Amazing Nicola Kelly (Lyreco)

We have been using Lyreco for a few years now and they are amazing.

Nicola Kelly has been a great help with everything we require, like clock work Nicola comes into our work and goes through our requirements etc.

I would recommend Lyreco (Nicola) to anyone.

Thanks for all your support and help..

22 July 2026
Unprompted review
Lyreco UK & Ireland logo

Reply from Lyreco UK & Ireland

Hi Matt,

Thank you for your 5★ review.

It’s great to hear you are pleased with our service. We truly appreciate your feedback and special mention of Nicola Kelly.

Best regards,
The Lyreco Team

Rated 5 out of 5 stars

Excellent Service from Rep

Delivery always next day as requested.
The rep Sarah Coulson has been with us for many years and will always get us the best price or find a solution for us. Top lady.

11 August 2026
Unprompted review
Lyreco UK & Ireland logo

Reply from Lyreco UK & Ireland

Hi Glenda,

Thank you for your 5★ review.

We truly appreciate your feedback and special mention of Sarah Coulson.

Best regards,
The Lyreco Team

Rated 5 out of 5 stars

Sarah is ace!

I have used Lyreco for a long time now, the service and next day delivery really is useful. Sarah Coulson is my rep, and I have to say her customer service is excellent. She is always on hand for assistance when needed, with Liam helping when needed. They make a great duo.
I received regular updates regarding new products and special offers - thank you

11 August 2026
Unprompted review
Lyreco UK & Ireland logo

Reply from Lyreco UK & Ireland

Hi Allenby Glass Ltd,

Thank you for your 5★ review.

It’s great to hear you are pleased with our service and delivery. We truly appreciate your feedback and special mention of Sarah Coulson & Liam.

Best regards,
The Lyreco Team

Rated 5 out of 5 stars

Sarah Coulson

We have used Lyreco for a long time now. The service I have received from Sarah Coulson has been outstanding over the years. Sarah is always available to sort out any queries - either by email or on the phone, and if Sarah is on holiday, Liam is always on hand.
I receive regular updates on offers and new products. Its nice to get the personal touch - thank you.

11 August 2026
Unprompted review
Lyreco UK & Ireland logo

Reply from Lyreco UK & Ireland

Hi Ann,

Thank you for your 5★ review.

It’s great to hear you are pleased with our service. We truly appreciate your feedback and special mention of Sarah Coulson & Liam.

Best regards,
The Lyreco Team

Rated 5 out of 5 stars

An asset to any business

We are a Heritage Railway and have used Lyreco for years.
We have been very well supported by Lyreco’s Agent Richard Lewis who has given us outstanding service.
Deliveries are very quick and efficient and we would recommend Lyreco to any business.

11 August 2026
Unprompted review
Lyreco UK & Ireland logo

Reply from Lyreco UK & Ireland

Hi Vanessa,

Thank you for your 5★ review.

It’s great to hear you are pleased with our service. We truly appreciate your feedback and special mention of Richard Lewis.

Best regards,
The Lyreco Team

Rated 5 out of 5 stars

Jack Upton-Penketh is my account…

Jack Upton-Penketh is my account manager and he is great. Always keeping my in the loop and always there to help if I need it. Lyreco is always speedy and comes next day and never had any issues with my orders. Was also introduced to Debbie from the Nespresso team, so it’s lovely to have that connection also.

11 August 2026
Unprompted review
Lyreco UK & Ireland logo

Reply from Lyreco UK & Ireland

Hi Elise-Molson,

Thank you for your 5★ review.

It’s great to hear you are pleased with our service. We truly appreciate your feedback and special mention of Jack Upton-Penketh & Debbie.

Best regards,
The Lyreco Team

Rated 5 out of 5 stars

Excellent service

Excellent service. Easy website ordering. Outstanding and caring account managed by Richard Lewis. Recommended.

10 August 2026
Unprompted review
Lyreco UK & Ireland logo

Reply from Lyreco UK & Ireland

Hi Mark,

Thank you for your 5★ review.

It’s great to hear you are pleased with our service. We truly appreciate your feedback and special mention of Richard Lewis.

Best regards,
The Lyreco Team

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