I am using the laser for pain control in lower back after Failed Laminectomy Surgery. I have only had the laser for a week, but the reduction in sciatica pain is significant; for sleep, and ability... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Although I couldn’t receive my vitamins during my trip to the U.S. due to delivery delays (despite ordering 15 days in advance), I’m truly grateful for the excellent support from Lyma’s Concierge, esp... See more
Company replied
I absolutely love LYMA. I’ve been taking the supplements and they’ve genuinely made me feel so good, more energy, better focus and just an overall sense of wellbeing. What really impressed me was... See more
Company replied
I purchased the laser eight months ago and it has truly done wonders for my skin! I use it daily at night time when watching TV and honestly cannot imagine not having it in my life now. The concierge... See more
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Company details
Written by the company
LYMA is a company that exists to change people’s lives and does this by engineering nature to create products that actually work. By replacing the hype around ‘wellness’ with the proof of WellTech (the fusion of wellness and technology), we can take people beyond the ceiling of a healthy, balanced diet and help them feel 100% human, putting efficacy first and YOU in control. LYMA products are always proven, always evidence based, always medical grade and always peer-reviewed.
LYMA is a company that exists to change people's lives
Written by the company
- LYMA products are always proven, always evidence based, always medical grade and always peer-reviewed.
- LYMA Concierge is on hand to answer your questions. We are here to help.
We offer complimentary express shipping
Delivered worldwide
As well as complimentary express shopping we offer a number of payment methods. The LYMA Laser can be purchased in up to 12 monthly instalments.
Contact info
223-231 Old Marylebone Road, London, NW1 5QT, NW1 5QT, London, United Kingdom
- concierge@lyma.life
- lyma.life
3.7
Average
762 reviews
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The price of regret
I used this device exactly as instructed, and my honest verdict is that it’s overpriced for what it delivers. The process is a ridiculous investment of your time, and the results are… minimal? Think about spending over an hour each evening or every other day holding a heavy device in your hand - three minutes per tiny patch of skin, do the maths. This device gives you sore arms faster than it gives you results. By week two I wasn’t glowing, I was - what have I done? For clarity, I used the device for over 9 months.
I’ve tried plenty of at-home devices before. Some work better than others, but at least they didn’t cost me the equivalent of a luxury (and memorable) holiday away. Here, the return on investment is… a short-lived glow and the creeping suspicion you’ve been had. Honestly, for this price tag, I expected more than tennis elbow and regret.
It’s not that I didn’t do my research. I only wish I’d seen more genuine reviews from customers like me before handing over my money. Consider this your warning.
The expected reply from Lyma is an automated response that gaslights the customer and puts the onus on the customer too. I’ll translate it: “you do the job and contact us because obviously you don’t know how to use the device (or read basic instructions for that matter), and we’ll educate you. It’s not that your feedback will be actually considered - we’re still convinced that we’re charging what is fair and if you want to be beautiful, you have to be a device slave - but we can keep the rest of this conversation private. Thank you for your money.”
18 August 2025
Unprompted review
Reply from LYMA
Thank you for taking the time to share more about your experience. We are very sorry to hear how disappointed you feel, and we absolutely take your concerns seriously.
The LYMA Laser is designed to deliver long term skin transformation by working beneath the surface of the skin to address the underlying causes of ageing, rather than producing only short term effects. We completely understand how important it is to see progress and to feel confident that the time you are investing is worthwhile.
We would really like the chance to continue this conversation with you directly so we can provide tailored support. Our Concierge team offers complimentary one-to-one consultations to review your protocol and provide guidance specific to you. Many customers find that a personalised plan makes a significant difference in achieving their desired results.
As your email address isn’t included in this review, we would be very grateful if you could get in touch with us directly at concierge@lyma.life so that we can arrange this for you. We would love the opportunity to support you personally.
All the best,
LYMA
Scammy company
Scammy company. First they didn’t even ship it out right away and now they are saying I have To sign for it and that’s not even possible due to my schedule. And picking it up at FedEx isn’t good either as Currently I have no car. And they are holding the whole amount for the laser on my credit card. Not cool and not described on the site. Never have I ever down a payment purchase where they hold the full amount. Too many mixed reviews. Stay away!!
17 August 2025
Unprompted review
Reply from LYMA
Dear Lori,
Thank you for taking the time to share your experience. We’re very sorry to hear that your recent purchase did not meet your expectations.
LYMA uses a signed-for FedEx delivery service as standard. Given the high value and importance of our products, this is the most secure method to ensure that items reach our customers safely and in perfect condition. We understand this can sometimes be inconvenient, and we’ll pass your comments on to our team to see if there are ways we can make this process easier for our customers.
With regard to payment, the full amount is taken at the time of purchase. This is our standard process and is common among many premium retailers. We do this to ensure that orders can be dispatched as smoothly as possible.
Thank you again for sharing your feedback, it is invaluable in helping us continue to improve both our product and service.
All the best,
LYMA
If I could leave a 0 star review I…
If I could leave a 0 star review I would. I have used it now for over 2 years, still hoping it would do something. But it did absolutely nothing. It’s not even a laser. It’s a gimmick and a scam. I wish I had been smarter. I hope others are
3 August 2025
Unprompted review
Reply from LYMA
Dear Julienne,
We are very sorry to hear that you have not yet experienced the results you were hoping for with the LYMA Laser. We understand how frustrating it can be when expectations are not met.
The LYMA Laser is based on over a decade of scientific research into low level laser therapy (LLLT), a technology widely recognised for its ability to stimulate cellular regeneration and improve skin health. By activating the mitochondria within skin cells, the laser increases ATP production, the energy source of the cell, which supports tissue repair, reduces inflammation, and promotes skin rejuvenation.
That said, we fully acknowledge that every individual’s skin journey is different. Factors such as age, skin condition, genetics, and overall health can significantly impact how and when results become visible. While many users report noticeable improvements within a few months, others may experience more gradual, cumulative benefits over a longer period.
We would love to invite you for a one to one virtual consultation with one of our dedicated Concierge team members during which we will go through your current protocol in detail and work with you so you can get the most out of your device. Email us at concierge@lyma.life to get this booked in.
All the best,
LYMA
Excellent Customer Support
Excellent Customer Support. The response time to my email was fantastic. The LYMA Concierge Team went extremely helpful. They made my request possible and I will always be so grateful!
I am obsessed with my LYMA Laser PRO. I am 71 years old and experiencing positive results.
9 July 2025
Unprompted review
Reply from LYMA
Dear Jan,
Thank you for taking the time to share your recent experience with LYMA’s dedicated Concierge team. We are delighted to hear that your issue was resolved promptly.
It is also wonderful to know that you have been experiencing positive results with your LYMA Laser PRO. We love hearing from customers who are seeing real benefits from our devices, so please do keep us updated as you continue to experience the transformational power of the Laser PRO.
All the best,
LYMA
Exceptional Customer Support Despite Delivery Issues
Although I couldn’t receive my vitamins during my trip to the U.S. due to delivery delays (despite ordering 15 days in advance), I’m truly grateful for the excellent support from Lyma’s Concierge, especially Jennifer. She responded promptly, kept me updated throughout the process, and has already confirmed my refund. I didn’t get the product, but I definitely experienced Lyma’s genuine care for their customers. I’ll shop with you again on my next trip!
27 June 2025
Unprompted review
Reply from LYMA
Dear Andrea,
Thank you so much for sharing your experience with us! We are sorry to hear that you were unable to receive this parcel, but we look forward to serving you again and are thrilled to hear that you were so well cared for by our team.
Innovative products supported by an outstanding customer experience
LYMA’s innovative products are strongly supported by a team of highly skilled concierge professionals to provide an extraordinary consumer experience!
Thank you Jennifer for all your prompt support and dedication!
I’ve been a LYMA customer since 2022, and after my recent and positive interactions with Jennifer, I’m now a full brand advocate.
9 July 2025
Unprompted review
Reply from LYMA
Dear Jesse,
Thank you for taking the time to share your feedback on LYMA. We are delighted to hear that your experience has been so positive, and that our concierge team, especially Jennifer, has made such a meaningful impression.
At LYMA, we’re committed to delivering innovation and excellence at every touchpoint, so it’s wonderful to know you feel supported and valued as part of the LYMA community.
All the best,
LYMA
Doesn’t disclose relevant information
Signed up for a subscription, got my order then tried to cancel. Can’t modify, skip or cancel before 4 orders have beeen sent, but it doesn't say that anywhere on the site. Tried to contact customer service which is usually prompt but no reply. No other subscription does that and I feel misled. Also they won’t provide a complete ingredient list for their supplements, even after I asked. I have lost all confidence in the company and their products!
30 June 2025
Unprompted review
Reply from LYMA
Dear Edwina,
We can confirm that our Concierge team has now cancelled your subscription, and we apologise if the subscription requirements were not clearly communicated at the time of purchase. Your feedback is important, and we are reviewing how this information can be clear for future customers.
Regarding your concerns about ingredient transparency, the full ingredient list for the LYMA Supplement can be found here: https://lyma.life/pages/lyma-supplement-1. If there's any additional information you’re seeking, please don't hesitate to let us know.
All the best,
LYMA
Malfunctioning Laser
Lyma concierge was prompt to respond and help me with a malfunctioning laser. Excellent communication and trouble shooting. In the end my laser was replaced with a new unit.
27 June 2025
Unprompted review
Reply from LYMA
Dear Scott,
Thank you for taking the time to share your feedback about your experience with the dedicated LYMA Concierge team.
We're thrilled to hear that you received excellent support, with clear communication and effective troubleshooting, and that a replacement device was successfully provided.
All the best,
LYMA
Expected a lot more for the high price…
Expected a lot more for the high price and time it takes. Put simply the Lyma laser did nothing to improve my fine lines or facial sag. It very slightly decreased my redness but this decrease definitely isn't worth the high cost of the laser.
16 June 2025
Unprompted review
Reply from LYMA
Thanks very much for taking the time to share your feedback. We are sorry to hear you have not yet experienced the results you were hoping for when using your LYMA Laser. The LYMA Laser works by utilising low level light therapy and specific wavelengths of light, which have been shown to promote cellular regeneration, enhance blood flow, and stimulate collagen production. While results can vary between individuals, the science behind the Laser is designed to drive significant improvements over time. We are confident that with continued use, you can experience the results you desire.
In order to help you get those results, we would love to invite you for a virtual one to one consultation. One of our product experts will review your current protocol and provide tailored suggestions to optimise your results. Please email us at concierge@lyma.life to schedule your session.
We hope to hear back from you soon and look forward to working together to help you achieve the results you're aiming for.
All the best,
LYMA
I absolutle love my Lyma and the…
I absolutle love my Lyma and the aftercare service is fantastic. Any questions I put forward have been answered promptly and for me that is really reassuring.
13 June 2025
Unprompted review
Reply from LYMA
Thank you for taking the time to share your feedback. We’re delighted to hear that you found the service fantastic and that all your questions were answered promptly, leaving you feeling reassured. That’s exactly what we aim for, so it’s wonderful to know we achieved that for you.
All the best,
LYMA
Absolutely and positively AMAZING
Absolutely and positively AMAZING! Anytime I need something I get a quick response and it’s above and beyond! I’m a lifetimer.
10 June 2025
Unprompted review
Reply from LYMA
Dear Taylor,
Our team is always happy to help with any questions you may have, and it’s wonderful to hear that you’re a Lifetimer. We're proud to offer exceptional support, and our knowledgeable team is here to ensure you get the most out of your LYMA experience.
LYMA products are designed using the highest quality, scientifically backed ingredients and technology delivering real results you can trust. We're thrilled to have you as part of the LYMA community.
All the best,
LYMA
Customer service is great!
Customer service is quick, and responsive - I was very grateful for the resolution provided for my concerns.
3 June 2025
Unprompted review
Reply from LYMA
Dear Daphne,
Thank you for sharing your feedback on the service provided by our Concierge team. We’re very pleased to hear that your concerns were resolved promptly.
All the best,
LYMA
Lyma Life Lesson n't just utter empty PR-type sentences.
My dealings with Lyma have been refreshingly genuine, prompt, specific and the correspondence is free from the usual empty PR phrases. In particular, of late, Jennifer has epitomised (what I think is) a Lyma trademark - knowledgeable, motivated, friendly and gets the job done effortlessly. Made my day!
9 June 2025
Unprompted review
Reply from LYMA
Dear Mrs Suzan Stehlik,
We are delighted to hear that your experience with our dedicated Concierge team has been positive. It’s wonderful to hear you found them knowledgeable, motivated, and friendly, this is exactly what we strive for. We are very pleased to have made your day!
If you have any further questions or need assistance, we’re always here to help.
All the best,
LYMA
I love my Lyma laser
I love my Lyma laser! Great results when used as directed, have def seen diminished fine lines and wrinkles. even less puffiness. The customer service is superb...they respond immediately and offer many avenues of assistance. I am 100 percent invested!+
4 June 2025
Unprompted review
Reply from LYMA
Dear Karen,
Thank you for taking the time to share your feedback on your LYMA Laser and the dedicated Concierge team!
We are thrilled to hear that you have experienced great results from your LYMA Laser. This is because the Laser works by using low-level laser therapy to stimulate cellular regeneration deep within the skin, which helps to diminish fine lines and wrinkles over time.
All the best,
LYMA
Worth every penny
Worth every penny, I’m 52 and used to have various fillers and Botox but stopped during covid and started using lyma capsules and then the skin care as soon as it came out and have used it continuously
3 June 2025
Unprompted review
Reply from LYMA
Dear Harriet,
It's wonderful to hear that you've found both the LYMA Supplement and LYMA Skincare so beneficial.
LYMA products are specifically formulated to work in synergy, so it's no surprise that you're experiencing such positive results from using them together.
All the best,
LYMA
so happy with my lyma :)
I purchased the laser eight months ago and it has truly done wonders for my skin! I use it daily at night time when watching TV and honestly cannot imagine not having it in my life now. The concierge team are so helpful and personable, and are always so quick to help me with any concerns! I can't recommend LYMA enough!!!
30 May 2025
Unprompted review
Reply from LYMA
Thank you for taking the time to share your experience with LYMA. We are delighted to hear you have experienced such positive results from your LYMA Laser!
Our dedicated Concierge team are always happy to help should you have any further questions as you continue on your LYMA journey.
All the best,
LYMA
The supplement worked well for my skin
The supplement worked well for my skin, but didn't do anything for my mood. The customer service is terrible. I tried cancelling my subscription but the website keeps redirecting me to buy more goods and doesn't let me cancel so I emailed customer service and they're not getting back to me. Seems like a scam.
28 May 2025
Unprompted review
Reply from LYMA
Dear Rajesh,
Thank you for sharing your experience with the LYMA Supplement. We're pleased to hear that you noticed improvements in your skin while taking the Supplement.
We sincerely apologise for the frustration you encountered when trying to cancel your subscription. We’ve looked into your account and can confirm that your subscription has now been successfully cancelled. If you have any outstanding concerns or if there's anything further we can assist you with, please don’t hesitate to contact us directly at concierge@lyma.life and you can expect an instant response.
All the best,
LYMA
FAULTY LYMA PRO
I have sent several emails and a supporting video showing that my Lyma Pro isn't working/charging, despite being only 6 months old. I was confident that, as it cost so much and was well within warranty, this wouldn't be an issue. However, after reading so many similar reviews I'm starting to worry. Could somebody please get in touch to resolve this issue and reassure me as to what the protocol is if this happens again, outside of warranty.
21 May 2025
Unprompted review
Reply from LYMA
Dear Sarah,
We are very sorry to hear that your LYMA Laser PRO is not functioning as it should. This is understandably disappointing and not reflective of the high standards we set for our products, which undergo rigorous quality control.
We can confirm that our dedicated Concierge team is currently assisting you in arranging a replacement Laser PRO.
Please accept our sincere apologies for the inconvenience caused. We are committed to resolving this swiftly so that you can continue to experience the transformational benefits of the Laser PRO without further disruption.
All the best,
LYMA
Reply from LYMA
Dear Letitia,
We are thrilled to hear that you appreciated the personal touch in the service provided by LYMA. We take great pride in offering an enhanced experience for all our customers, and it's wonderful to know that our efforts have made a positive impact.
All the best,
LYMA
Two years and still happy with my Lyma Laser…
I have been using the Lyma Laser consistently for over two years now, and I love it! After my first three weeks of use my husband told me I looked 5 years younger! I get compliments on my skin very often. My skin is glowing and has nice plump to it. I feel My Lyma Laser is worth the price I paid for it. Every time I’m going out, I get an extra 10 minutes of treatment on my face and my skin looks great! Also, the company has excellent customer service. Great service and fantastic product. I couldn’t be happier with it!
29 April 2025
Unprompted review
Reply from LYMA
Dear Georgina,
We love to hear that you have experienced such wonderful results with your LYMA Laser over the last two years and continue to do so.
The LYMA Laser works by stimulating collagen production, which not only helps to rejuvenate the skin but also contributes to a plumper, more glowing complexion. This effect can give your skin a healthy, radiant appearance, as it promotes deeper hydration and smoother texture.
All the best,
LYMA
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