Lyca Mobile USA Reviews 9,106

Anwar was amazing, he just help me to activate my eSIM Lyca, he was patient with me. 10/10

Thanks to the Ajwa Zufar Lyca- Mobile Trustpilot Review Support Team and to Resolve the problem. after an effort i am able to port out smoothly and quickly.

Technically most of the time i have 5G+ Coverage which is amazingly fast enough

This eSim is literally useless. Despite activation and registration of the eSim, it will not work. I have tried emailing their customer service, but they say the same exact thing every time, telling me to activate and register it (despite having done that already). This eSim is a waste of money.

Issue has not been resolved.

Lyca mobile sucks
There is no support and I have to figure out everything by my self
They don’t wanna pay for an employee or for physical locations
I’ve been forced to change my sim to an eSIM, the text was say three easy steps
4 hours later I still don’t have phone service and no one to help

VERY competent assistance in all respects from Ninia 30168 !! It was complicated matter because of phone:network incompatability, but she stayed with it until it was determined adequately.
Highly recommend!

I joined Lyca Mobile for one year beginning in January 2025, with a one year promotion. Admittedly it was cheap and the service was T-mobile and good. After the year the rate tripled, so I found service elsewhere. They would not and still will not Port my number. They took my number of more than 17 years against my will. I have more than 30 days of delays and more than 30 hours of non productive communication with customer assistance, including one supervisor conversation, which was equally discouraging. I have documented the lies they have used to get more money out of me for more services. I had full cooperation to get an OTP (One Time Pin) to verify my identity, for getting them moneyfor another month of service and SIM. The physical SIM never came, and the eSIM couldn't work without an OTP. We still could not get an OTP by text. Refusing to email the OTP (email worked get money), I was given another (the 5th) repair ticket, which put me in the same loop of tricksm to not return my Lawfull property, namely my phone number, The main trick used was to put in a repair ticket for making the OTP work. After a 5th repair ticket for repairing the OTPs was offered, and after two complaints to the FCC, I started looking at other options to get ethical responsibility. For thirty days they would claime excuses why they couldn't clear the problem, it was deemed necessary to try a new SIM card. I have a reference number for the new SIM that never arrived. I bought an eSIM to take care of the anomoly. The eSIM could not be process without an OTP. OTP was fine by email to my account when it was time to give them money. When Porting or processing the new SIM they refused to use email. It feels like significant theft of my number and my time. I felt that I was getting further and further away from solving the issue. I think it is intentional and suspect many others have been treated similarly.
After the TrustPilot submission, and cancelling service, and contracting service with a new phone number from another carrier, I got a text from Lyca with Account Number and CID. It looks like it might actually work to completion, though the first attempt to port with the transfer codes given in the Lyca text, failed. Thank you TrustPilot for encouraging ethical responsibility. I don't think it would have happened without TrustPilot.

Lyca is the worst in terms of customer service. The customer service number won't work, when we tried to reach out to live agents from the Lyca bot. they take hours to get connected. I was ordered a sim and had few questions to ask regarding sim plans. Literally I have waited hours to get connected with a live agent, and when they got connected, they won't even wait for 1 min. Later after many attempts to talk. I succeed to connect with them and talk my issues, and I have cancelled my sim which i had purchased, it's been 20 days but still I didn't receive my refund. For that again I tried to connect with them through bot. It's the same irritating process. But still it's not resolved. The person connected with me didn't even respond back to me. after giving all the details. These incidents not only happened to me, but it also happened with my friends too. I don't know about their network service as I haven't used it. Its my experience with customer service. They have to improve it a lot.......

The agent (Ninia 30168) was very responsive and helpful in helping me resolve my situation involving carrier settings on my iPhone Xr

Mohamet Uzair, was an amazing man, he assists me with such a wonderful way and helped me with my phone issue that I had. he is the only service customer who deliver fantastic work in the customer service. Thank you so much for your dedication to give the best to help me Mohamet!!!!

After having difficulty with different agents changing my SIM card to eSim, keeping my number, being told different things I finally got Jaber.
Jaber was exceptional, he was very clear, knew what needed to be done, assisted me all the way, sending clear emails and activating things from his side. Jaber did not rush me off, gave appropriate time and now I have a working eSim with my old number. He was very professional, courteous and knew what was needed. I hope Lycamobile honours him for being a good ambassador for the company.

I was a long time customer, using a prepaid service. Last time, I paid 3 months in advance, but unfortunately I lost the sim card. They were not able to transfer/keep my number with another sim card. Who wants to wait 3 days for such thing? I had to call 3 times and wait each time. Customer service said I will be reimbursed for the 2 months I did not use but they never did. Very disappointed. I decided to change carrier.

It’s horrible service, I am trying to activate SIM card, called to costumer support and they hang up on me 2 times, it’s unbelievable! They don’t have costumer support! I am very upset, do not use this horrible service never if you want to have healthy nerves

This is a very bad company. I ported my number from another carrier, it worked fine for 2 days. Then it stopped working. When i called them, they said there was a suspected payment so i'll need to produce a bank letter that the payment wasn't blocked. The payment shows on my credit card statement correctly, no blockage or anything. When i mentioned that it shows everything alright on my end, they said send us your credit card's first 6 and last 4 digits and we'll restore the services in 24 hours. I did that and waited for 24 hours. They didn't do anything and on top of that, stopped responding on emails as well. When I chatted with them online, they said they will respond to emails within 5-7 days. So, here i'm, stuck with these clowns, my number not working and they don't even care. Now since i already ported from another carrier and Lyca has my sim blocked, i can't even go back or port my number to anywhere else because for that sim has to be active and they need to provide me the account number and pin. Total waste company!

02/05 update - I shared the details they are asking with them and they didn’t do anything about it. So they are putting reply message here just to show trust pilot they care but in actual they don’t.

02/16 - Lyca mobile has my SIM still blocked, I follow up with them via email, almost everyday and they are so ignorant that no one cares to even respond, leave resolving the issue. Also when they replied on this review here below tha they will solve the problem, in actual they didn’t do anything at all. Work company I have ever dealt with…

Ninia 30168 did great with helping me and understanding my issue and was very patient!

Lyca Mobile USA is causing serious delays in porting out my phone number. I submitted a port-out request 5 days ago, and it is still not completed. Every time I call customer service, I wait nearly 30 minutes to reach a live agent, only to be told it will take “24–48 hours.” Today, after 3 days of last call, they claimed my request is now marked “high priority” and asked me to wait yet another 24 hours.

This is not my first attempt — previous port-out requests also failed without proper explanation. It appears they intentionally delay or block customers from transferring their numbers to other carriers.

This is unacceptable and feels like a tactic to trap customers. Be cautious before choosing Lyca Mobile USA.

Worst service. Not resolving any issues.
If you want to port out then also they will trouble you lot. It's worst service provider I have seen.
Trying to port out from more then 20 days. Not even releasing number to the next provider. Every time you call same answer issue will fix in next 24-48 hours. But it's not fix.now I have only one option left to loose my number.

Sincere thanks to Ninia 30168 for her outstanding support she provided during my recent SIM to eSIM upgrade. I encountered few issues during the process and reached out to customer service for help. Ninia was the one who came to help. She was exceptionally patient, knowledgeable, and thorough. She clearly understood the issue, guided me step by step, and stayed with me until the upgrade was successfully completed, exactly as I had requested.She truly exemplifies excellent customer service. Thank you, Ninia. Keep up the good work.