My phone was out of use for a week, so I really appreciated Mohammed’s help in switching my eSIM to a physical SIM. He was very patient and explained everything clearly, making the whole process smoot... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
After having difficulty with different agents changing my SIM card to eSim, keeping my number, being told different things I finally got Jaber. Jaber was exceptional, he was very clear, knew what ne... See more
Company replied
the support and their Database are not in sync - I have call more then 10 times and wait for more than a month but no solution, finally had to change the number.
Company replied
Lyca Mobile has the worst customer service I have ever experienced. My number was non-functional for 10+ days affecting his banking and work. They kept us on hold for hours across multiple days,... See more
Company replied
Company details
Written by the company
The world's largest international mobile virtual network operator with over 16 million customers and a new customer joining every two seconds. Lycamobile’s mission is to connect friends and family around the world. We aim to do this by offering low-cost, high-quality data and voice services across 23 countries. We are now expanding to offer a broad range of financial and travel services, including Lycamoney and Lycafly that help people stay in touch across borders. Lycamobile is also available in Australia, Austria, Belgium, Denmark, France, Germany, Hong Kong, Ireland, Italy, Macedonia , Netherlands, Norway, Poland, Portugal, Romania, South Africa, Spain, Sweden, Switzerland, Tunisia, Ukraine and the UK.
Contact info
24 Commerce St., 07102, Newark, United States
- 1-866-277-3221
- lycamobile.us
2.9
Average
9K reviews
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Poor service
Very bad service I received a message about upgrading my E-sim I clicked on it and they said that it has been processed but after few days my phone went on SOS I also called them and they left me on hold for over 45 mins and haven’t responded to me yet I have been using Lyca mobile for a long time and the service hasn’t been improved I don’t recommend to buy this
9 March 2026
Unprompted review
Reply from Lyca Mobile USA
Dear Ali,
Thank you for taking the time to share your feedback. We are sorry to hear about the issue you experienced after attempting to upgrade your eSIM with Lycamobile.
Unfortunately, based on the information provided in your review, we are currently unable to locate or investigate your case as there are no identifiable details such as your LycaMobile number, email ID, or any reference number linked to your account.
To help us review your concern and assist you further, please share your details through the secure private link which we sent to the email ID linked with your Trustpilot account.
Alternatively, you may also contact us directly by emailing trustpilotreview@lycamobile.com at any time. Please include your LycaMobile number in the subject line so that we can quickly locate your account and proceed with the investigation.
Once we receive your details, we will review your case promptly and work towards resolving the issue.
Thank you for your cooperation, and we look forward to assisting you.
Best Regards,
LycaMobile Trustpilot Team
DO NOT DO NOT DO NOT get lycamobile US
DO NOT DO NOT DO NOT get lycamobile US. ITS SLOW, WORST CUSTOMER SERVCE SYSTEM, WEBSITE IS ALSO THE WORST THING TO NAVIGATE. THEIR BACKEND SYSTEM DOES NOT CORROLATE WITH THE INTERFACE OF THE WEBSITE, MAKING IT EXTREMELY UNUSABLE.
If you do get the service and you want to switch it to a different service because you realized lyca is ass, you will be stuck in customer service the whole day, or maybe even whole week.
This is truly the worst, (the us version). Save your time and patience and don't get this.
14 March 2026
Unprompted review
Reply from Lyca Mobile USA
Hi adila,
Thank you for taking the time to share your feedback. We are sorry to hear about the issue with customer support of Lyca Mobile.
Unfortunately, based on the information provided in your review, we are currently unable to locate or investigate your case as there are no identifiable details such as your Lyca Mobile number, email ID, or any reference number linked to your account.
To help us review your concern and assist you further, please share your details through the secure private link which we sent the email ID linked with your Trust Pilot account.
Alternatively, you may also contact us directly by emailing trustpilotreview@lycamobile.com at any time. Please include your Lyca Mobile Mobile number in the subject line so that our team can quickly locate your account and proceed with the investigation.
Once we receive your details, we will review your case promptly and work towards resolving the issue.
Thank you for your cooperation, and we look forward to assisting you.
Best Regards,
Lyca Mobile Trust Pilot Team
It was great until they started pushing…
EDIT: I did email after getting dropped from holding for over an hour, and someone did something because my service is working again. Still waiting for the physical sim to come in the mail, and we will see how that works out.
It was great until they started pushing the new sim. I ordered them for myself and my other half, but now I can’t even sign in to my account and pay his bill because the app is stuck on the sim update and won’t function properly. The agents in my area can’t help OR take a payment.
It’s a shame, they’re going to lose a lot of business!
13 March 2026
Unprompted review
Reply from Lyca Mobile USA
Dear Customer,
We’re sorry to hear about the difficulties you are experiencing after the SIM upgrade. This is certainly not the experience we want our customers to have.
We understand that you are unable to access your account and make payments through the app due to the SIM update issue. We would like the opportunity to review this matter and assist you in resolving it as quickly as possible.
Could you kindly share your Lycamobile number, email address, and any reference number you received from customer service via our private channel? We will personally reach out to you and resolve this as quickly as possible.
You can also email us anytime at trustpilotreview@lycamobile.com. We’re here to help!
Regards,
Lyca Mobile Trustpilot Team
I'm DONE with LYCA!
I've been with Lyca since 2018. Apart from the occasional service issue when travelling, there haven't been many issues. However, when they upgraded to their new network, everything went south. They deactivated my previous number, sent me a new SIM with a new number (which I did not want) & I can't reach out to them via email, chat, or phone! I am DONE with lyca. As soon as I can reactivate my old number, I'm moving to a different network! I have credit and balance on my previous number and I still had to load money on the new number they sent JUST TO TALK TO CUSTOMER SERVICE!
14 March 2026
Unprompted review
Reply from Lyca Mobile USA
Dear Saptarshi,
Thank you for taking the time to share your feedback. We are sorry to hear about the Porting issue you experienced with Lycamobile.
Unfortunately, based on the information provided in your review, we are currently unable to locate or investigate your case as there are no identifiable details such as your Lyca Mobile number, email ID, or any reference number linked to your account.
To help us review your concern and assist you further, please share your details through the secure private link which we sent the email ID linked with your Trust Pilot account.
Alternatively, you may also contact us directly by emailing trustpilotreview@lycamobile.com at any time. Please include your Lycamobile mobile number in the subject line so that our team can quickly locate your account and proceed with the investigation.
Once we receive your details, we will review your case promptly and work towards resolving the issue.
Thank you for your cooperation, and we look forward to assisting you.
Best Regards,
Lyca Mobile Trust Pilot Team
Worst customer service experience
Worst customer service experience in the communication industry. its totally helpless when i port in my number to LYCA
14 March 2026
Unprompted review
Reply from Lyca Mobile USA
Dear Customer,
Thank you for taking the time to share your feedback. We are sorry to hear about your experience after porting your number to Lycamobile.
Unfortunately, based on the information provided in your review, we are currently unable to locate or investigate your case as there are no identifiable details such as your LycaMobile number, email ID, or any reference number linked to your account.
To help us review your concern and assist you further, please share your details through the secure private link which we sent to the email ID linked with your Trustpilot account.
Alternatively, you may also contact us directly by emailing trustpilotreview@lycamobile.com at any time. Please include your LycaMobile mobile number in the subject line so that we can quickly locate your account and proceed with the investigation.
Once we receive your details, we will review your case promptly and work towards resolving the issue.
Thank you for your cooperation, and we look forward to assisting you.
Best Regards,
LycaMobile Trustpilot Team
Lyca is honestly the worst network…
Lyca is honestly the worst network service I have ever experienced. For the last 15 days we have been suffering from serious network problems. Calls drop, the signal disappears randomly, and sometimes the phone suddenly shows SOS only.
We even updated the SIM card, but the problem is still the same. So clearly the issue is with Lyca’s network, not the phone.
Two days ago we contacted Lyca customer care about this problem. They transferred our call to another department and kept us on hold for almost 3 hours, but no one responded. Since yesterday I have been trying to call customer care again and again, but nobody answers the call. This is extremely unprofessional and disrespectful to customers.
Yesterday the situation became very serious. My husband was stuck on the highway, and suddenly his phone showed SOS mode because the Lyca network disappeared. He was unable to contact me or anyone else. I also tried calling him many times but his phone was unreachable. This is very dangerous, especially in emergency situations.
We are paying for a service that does not work properly, and customer support is completely unhelpful.
I strongly do NOT recommend Lyca to anyone. If you want a reliable and safe network, stay away from Lyca.
Very disappointed with this terrible service.
28 February 2026
Unprompted review
Reply from Lyca Mobile USA
Hi Ami,
Thank you for taking the time to share your feedback. We are sorry to hear about the issue with network of Lyca Mobile.
Unfortunately, based on the information provided in your review, we are currently unable to locate or investigate your case as there are no identifiable details such as your Lyca Mobile number, email ID, or any reference number linked to your account.
To help us review your concern and assist you further, please share your details through the secure private link which we sent the email ID linked with your Trust Pilot account.
Alternatively, you may also contact us directly by emailing trustpilotreview@lycamobile.com at any time. Please include your Lyca Mobile Mobile number in the subject line so that our team can quickly locate your account and proceed with the investigation.
Once we receive your details, we will review your case promptly and work towards resolving the issue.
Thank you for your cooperation, and we look forward to assisting you.
Best Regards,
Lyca Mobile Trust Pilot Team
Reply from Lyca Mobile USA
Hi Sonam,
Thank you for sharing your feedback with us.
We are sorry to hear about your experience with our services. Please brief about the issue which you face in Lyca Mobile and this will enable us to investigate this matter in detail, to resolve the issue you experienced.
Alternatively, you may also contact us directly by emailing trustpilotreview@lycamobile.com at any time. Once we receive the required details, we will promptly review your case and move towards resolving the issue.
Best Regards,
Lyca Mobile Trust Pilot Team
THESE ARE SCAM COMPANY!!!
THESE ARE SCAM COMPANY!!!! NO SUPPORT EXIST, BANGLADESH SCAM!!!
11 March 2026
Unprompted review
Reply from Lyca Mobile USA
Dear Customer,
Thank you for taking the time to share your feedback. We are sorry to hear about you experience with our services.
Unfortunately, based on the information provided in your review, we are currently unable to locate or investigate your case as there are no identifiable details such as your Lyca Mobile number, email ID, or any reference number linked to your account.
To help us review your concern and assist you further, please share your details through the secure private link which we sent the email ID linked with your Trust Pilot account.
Alternatively, you may also contact us directly by emailing trustpilotreview@lycamobile.com at any time. Please include your Lyca Mobile mobile number in the subject line so that we can quickly locate your account and proceed with the investigation.
Once we receive your details, we will review your case promptly and work towards resolving the issue.
Thank you for your cooperation, and we look forward to assisting you.
Best Regards,
Lyca Mobile Trust Pilot Team
Worst customer service.
11 March 2026
Unprompted review
Reply from Lyca Mobile USA
Dear Mahdi
Thank you for taking the time to share your feedback. We are sorry to hear about the issue you experienced with LycaMobile.
Unfortunately, based on the information provided in your review, we are currently unable to locate or investigate your case as there are no identifiable details such as your LycaMobile number, email ID, or any reference number linked to your account.
To help us review your concern and assist you further, please share your details through the secure private link which we sent the email ID linked with your Trust Pilot account.
Alternatively, you may also contact us directly by emailing trustpilotreview@lycamobile.com at any time. Please include your LycaMobile mobile number in the subject line so that our team can quickly locate your account and proceed with the investigation.
Once we receive your details, we will review your case promptly and work towards resolving the issue.
Thank you for your cooperation, and we look forward to assisting you.
Best Regards,
LycaMobile Trust Pilot Team
This is the top one worst company ever
This is the top one worst company ever! A complete shame. Unexistient support, nothing works! I paid for a year and after 5 months no phone, no internet and support dont reply emails, phone support i have been calling for days, hours on the phone and pass the call and nobody come, for hours!!! Amazed how they still run the bussiness!!! Avoid at all costs!
12 March 2026
Unprompted review
Reply from Lyca Mobile USA
Dear DIOGO
Thank you for taking the time to share your feedback. We are sorry to hear about the issue you experienced with LycaMobile.
Unfortunately, based on the information provided in your review, we are currently unable to locate or investigate your case as there are no identifiable details such as your LycaMobile number, email ID, or any reference number linked to your account.
To help us review your concern and assist you further, please share your details through the secure private link which we sent the email ID linked with your Trust Pilot account.
Alternatively, you may also contact us directly by emailing trustpilotreview@lycamobile.com at any time. Please include your LycaMobile mobile number in the subject line so that our team can quickly locate your account and proceed with the investigation.
Once we receive your details, we will review your case promptly and work towards resolving the issue.
Thank you for your cooperation, and we look forward to assisting you.
Best Regards,
LycaMobile Trust Pilot Team
I recently contacted Lyca Mobile…
I recently contacted Lyca Mobile customer support and had the pleasure of being assisted by Anas, and I must say the experience was outstanding. From the very beginning, Anas was extremely polite, patient, and professional. He listened carefully to my issue and made sure he fully understood my concern before providing a solution.
What impressed me the most was his knowledge and willingness to go the extra mile to help. He explained everything clearly, guided me step-by-step, and resolved my problem quickly and efficiently. It’s rare to come across customer support representatives who genuinely care about helping customers, but Anas definitely does.
Thanks to his excellent service, my issue was resolved smoothly and my overall experience with Lyca Mobile became much better. I truly appreciate his dedication and professionalism. Anas is a great asset to the Lyca Mobile team, and I hope his efforts are recognized.
Thank you, Anas, for your exceptional support!
10 March 2026
Unprompted review
Reply from Lyca Mobile USA
Hi Faisal,
We are happy to hear that you had such a positive support experience. It's great to know that the representative was helpful, professional, and efficient in resolving your issue. We appreciate you taking the time to share your feedback.
Regards,
Lyca Mobile Trustpilot Team
Terrible Network
Terrible Network, annoying customer service..! Worst network i have ever been on. I recommend anyone to go with other network than go with lyca mobile if you value your money.
A day later this company asked me to write a mail to them explaining the situation and when i wrote no response even to mails..! I am still without my service from 8 days..! This piece of trash for sevice and this company have no basic customer service keeps you on hold for hours and disconnect the calls later on without any help for the customer no response to fix problems, no offline stores and when called they as you to got a physical store(offline) even when they know they don’t have any..! I recommend customers to stay far away from this service if you want your life to go on smoothly. Avoid this service at all costs..! Waste of money, will lose your number if you go for this service.!
9 March 2026
Unprompted review
Reply from Lyca Mobile USA
Hi Sai,
Thank you for taking the time to share your feedback. We are sorry to hear about the Network issue you experienced with Lyca Mobile.
Unfortunately, based on the information provided in your review, we are currently unable to locate or investigate your case as there are no identifiable details such as your Lyca Mobile number, email ID, or any reference number linked to your account.
To help us review your concern and assist you further, please share your details through the secure private link which we sent the email ID linked with your Trust Pilot account.
Alternatively, you may also contact us directly by emailing trustpilotreview@lycamobile.com at any time. Please include your Lyca Mobile Mobile number in the subject line so that we can quickly locate your account and proceed with the investigation.
Once we receive your details, we will review your case promptly and work towards resolving the issue.
Thank you for your cooperation, and we look forward to assisting you.
Best Regards,
Lyca Mobile Trust Pilot Team
Fathima from Moroco .
Fathima from Moroco .. (111035196,111035371) She is a great asset to the Lyca mobile customer care team. The way she spoke is awsome, she is showing the difference in customer service. Ispoke with few other customer care representative in Lyca but she is most better than other representatives in terms of customer service . I will give 10 out of 10 to her on customer service
10 March 2026
Unprompted review
Reply from Lyca Mobile USA
Hi Vasundhara,
We are happy to hear that you had such a positive experience. It's great to know that the service you received stood out. We appreciate you taking the time to share your feedback.
Regards,
Lyca Mobile Trustpilot Team.
Absolutely dissatisfied with Lyca and…
Absolutely dissatisfied with Lyca and won't recommend at all
9 March 2026
Reply from Lyca Mobile USA
Dear AC,
Thank you for sharing your feedback. We are sorry to hear that your experience with Lyca Mobile has been unsatisfactory and did not meet your expectations.
Based on the details available, we are working for further investigation and please elaborate the issue so that we will help you further.
We will contact you directly via email from trustpilotreview@lycamobile.com
Thank you for your patience and understanding.
Regards,
LycaMobile Trust Pilot Team
Stay away from Lyca mobile USA-…
Stay away from Lyca mobile USA- horrible customer service. Specially their messaging system, you will be completely blocked from your bank OTP or 2 step authentication messages. After several follow up with Lyca, (literally 2 hours daily to contact with customer service +1-866-277-3221) its not resolved yet after 3 weeks. When you ask Lyca to give you account number and transfer pin, they can not provide you account number , it takes 24 hours? Come on, we are in world where this information shall be instant. But nothing is easy with Lyca. STAY AWAY from this company.
9 March 2026
Unprompted review
Reply from Lyca Mobile USA
Hi Ajit,
We’re sorry to hear about your experience and the difficulties you’ve faced with receiving OTP messages and contacting customer support. We understand how frustrating this situation must be, especially when it affects important services like bank authentication.
We would like to review your case and assist you further. Could you kindly share your Lycamobile number, email address, and any reference number you received from customer service via our private channel? We personally reach out to you and resolve this as quickly as possible.
You can also email us anytime at trustpilotreview@lycamobile.com. We’re here to help!
Regards,
Lyca Mobile Trustpilot Team
Worst ever data experience for higher…
Worst ever data experience for higher cost. I’ll be out of lycamobile soon.
8 March 2026
Reply from Lyca Mobile USA
Hi Venkat,
We are sorry to hear that your experience with the data service has been disappointing.
At Lycamobile, we aim to provide reliable service and good value for our customers, so it is concerning to hear that the data performance did not meet your expectations.
We have emailed the manual settings to you via our private channel. If the issue still persists, please share the error message with us at trustpilotreview@lycamobile.com, and we will review it and get back to you with a resolution.
Regards,
Lyca Mobile Trustpilot Team
The mobile app and website are very…
The mobile app and website are very bad. I can't login into my account. Even when I enter the opt I received, it gives an error. so annoying.
8 March 2026
Unprompted review
Reply from Lyca Mobile USA
Hi Shaisab,
We are sorry to hear about the difficulties you’re experiencing while trying to log in.
This issue can sometimes occur due to session timeouts, browser/app cache, or temporary system errors. However, we would like to investigate this further and help you regain access to your account as soon as possible.
Please contact us via private message or email at trustpilotreview@lycamobile.com
with your Lyca Mobile number and a screenshot of the error message and these will help us to investigate and resolve the issue.
Regards,
Lyca Mobile Trustpilot Team
Chahid id 30864 the best of best!
It's awesome how Chahid id 30864 solve my problem in a smart way literal this man take like personal my trouble and literal he fix my problem, best of the best, real good job!
8 March 2026
Unprompted review
Reply from Lyca Mobile USA
Hi Jose,
We're happy to hear that your issue was resolved so efficiently and effectively! We appreciate your positive feedback and are glad we could provide such a helpful experience.
Regards,
LycaMobile Trustpilot Team
Good service Thanks you
8 March 2026
Unprompted review
Reply from Lyca Mobile USA
Hi Amadou,
We appreciate you taking the time to share your positive experience with us. We are happy to hear that you were satisfied with our service.
Regards,
LycaMobile Trustpilot Team
A great and professional support from…
A great and professional support from the Lycamobile assessor ID 30864. I am so proud to him. Great job!
7 March 2026
Unprompted review
Reply from Lyca Mobile USA
Dear Customer,
We are happy to hear that you had a positive experience with our support. We appreciate your recognition of the assessor's professionalism and are proud to have them on our team.
Regards,
Lyca Mobile Trustpilot Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.