Lyca Mobile is excellent overall, with great value and good service. However, the app needs improvement. I can’t turn off auto-renewal or remove my saved card. I would like to have the option to buy a... See more
Company replied
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Review summary
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For certain reasons my card was not funded for the auto renew and immediately I noticed that the payment failed when you tried charging the card I funded immediately and was hoping you would attempt t... See more
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Service issue. 39 barnhall leixlip there is weak or no inside coverage
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My debit card changed from Mastercard to Visa. I added new card yesterday when old card did not work. I rang customer service after adding new card to confirm that it was working and I would have no d... See more
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2.9
Average
4K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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Reply from Lyca Mobile IE
Dear Customer,
Thank you for the awesome feedback and the wonderful rating! We’re committed to making your mobile experience smooth every single day.
Best Regards,
Lyca Mobile Review Resolution Team,
trustpilotreview@lycamobile.com
Reply from Lyca Mobile IE
Dear Tariq,
We are so pleased to hear that you found our service to be a great value and that your experience was fast and easy. Your positive feedback is truly appreciated!
Best Regards,
LycaMobile Review Resolution Team,
trustpilotreview@lycamobile.com
Horrible customer service
Horrible customer service. Have been using one of their bundles for over 2 years and had the auto renewal set this whole period. I left the country last month and disabled the automatic renewal, got charge anyway and when I tried to reach them out to fix the problem and get a refund took long time to answer and they demanded a ridiculous amount of information and did not mention nothing about refund. I highly suggest to anyone considering to hire their service to think over since they don’t have any consideration for their customers
11 September 2026
Unprompted review
Reply from Lyca Mobile IE
Dear Vinicius,
We’re sorry to hear about your experience and understand your frustration regarding the unexpected charge after you disabled auto-renewal.
We would like to investigate the charge and your refund request for you. Could you please provide the relevant order or transaction details, along with confirmation of when you disabled auto-renewal, so we can review this further and assist you with a resolution?
Best Regards,
Lyca Mobile Review Resolution Team,
trustpilotreview@lycamobile.com
It is a terrible service
It is a terrible service. I keep calling by phone and no one answers. It is impossible, I haven't been able to cancel the subscription. I bought an eSIM card and I cannot activate it on my phone.
8 September 2026
Reply from Lyca Mobile IE
Dear Laura,
We’re sorry to hear about the difficulties you’ve experienced. We understand that you have been unable to reach our support team, cancel your subscription, or activate your eSIM.
We would like to investigate this for you and help resolve the issue as soon as possible. Could you please provide your order details and the error message you receive when trying to activate the eSIM?
Best Regards,
Lyca Mobile Review Resolution Team,
trustpilotreview@lycamobile.com
Reply from Lyca Mobile IE
Dear Customer,
Thank you for the awesome feedback and the wonderful rating! We’re committed to making your mobile experience smooth every single day.
Best Regards,
Lyca Mobile Review Resolution Team,
trustpilotreview@lycamobile.com
Reply from Lyca Mobile IE
Dear Falobi,
We appreciate you reaching out. We are here to help you get started with using the data. Please let us know if you have any questions.
Best Regards,
LycaMobile Review Resolution Team,
trustpilotreview@lycamobile.com
Could not activate service
11 September 2026
Reply from Lyca Mobile IE
Dear Deborah,
We’re sorry to hear that you’re unable to activate the service. We would like to investigate this for you and help resolve the issue as soon as possible. Could you please provide the error message you receive when trying to activate the service?
Best Regards,
Lyca Mobile Review Resolution Team,
trustpilotreview@lycamobile.com
Reply from Lyca Mobile IE
Dear customer,
We truly appreciate your kind words and positive feedback. Thank you for taking the time to share your thoughts with us.
Best Regards,
LycaMobile Review Resolution Team,
trustpilotreview@lycamobile.com
from the start almost 20 years.nationaly and internationally very helpful and any problems will answers immediately.Abig thanks.
Doing very well and problems solved quickly.
10 September 2026
Reply from Lyca Mobile IE
Dear Biju,
We're so happy to hear that things are going very well and that we were able to resolve your problems quickly. We appreciate your kind words!
Best Regards,
LycaMobile Review Resolution Team,
trustpilotreview@lycamobile.com
Value for money easy to navigate the…
Value for money easy to navigate the app and website good coverage does what it says on the tin!!
10 September 2026
Reply from Lyca Mobile IE
Dear Wojnar,
We're happy to hear you find value in our service and that our app and website are easy to navigate. We appreciate your positive feedback!
Best Regards,
LycaMobile Review Resolution Team,
trustpilotreview@lycamobile.com
Poor customer service experience
I bought an eSIM a week ago and immediately found out my phone doesn't support it. I emailed customer service asking if I could switch to a physical SIM, and sent a follow-up email this Monday. It's now Thursday and I still haven't received any reply. Apart from two automated emails saying they'll look into it as soon as possible, I've heard nothing back. Very disappointing！！！
10 September 2026
Unprompted review
Reply from Lyca Mobile IE
Dear Customer,
We’re sorry for the delay and understand how disappointing it is that you have not received a response regarding your request to switch from an eSIM to a physical SIM.
We would like to investigate this for you and help resolve the issue as soon as possible. Could you please provide your order details or the reference number from your previous emails so we can look into your request?
Best Regards,
Lyca Mobile Review Resolution Team,
trustpilotreview@lycamobile.com
Fast and reliable
10 September 2026
Reply from Lyca Mobile IE
Dear Customer,
Thank you for the awesome feedback and the wonderful rating! We’re committed to making your mobile experience smooth every single day.
Best Regards,
Lyca Mobile Review Resolution Team,
trustpilotreview@lycamobile.com
So helpful I was lost in the woods and…
So helpful I was lost in the woods and Lyca save me
10 September 2026
Reply from Lyca Mobile IE
Dear Tyrone,
We're so glad to hear Lyca was able to assist you when you were lost. We appreciate your kind words!
Best Regards,
LycaMobile Review Resolution Team,
trustpilotreview@lycamobile.com
Reply from Lyca Mobile IE
Dear Customer,
We’re sorry to hear that you’re experiencing poor network coverage.
Could you please help us with the speed test screenshot along with location and postcode details with us? We would like to investigate this for you and help resolve the issue as soon as possible
Best Regards,
Lyca Mobile Review Resolution Team,
trustpilotreview@lycamobile.com
eSIM never worked..can’t reach anyone.
8 September 2026
Reply from Lyca Mobile IE
Dear Owen,
We’re sorry to hear that your eSIM has never worked and that you have been unable to reach our support team.
We would like to investigate this for you and help resolve the issue as soon as possible. Could you please provide the error message you receive when trying to activate or use the eSIM?
Best Regards,
Lyca Mobile Review Resolution Team,
trustpilotreview@lycamobile.com
My eSIM QR code failed to install and…
My eSIM QR code failed to install and it was impossible to get help. The AI voice agent kept requesting a number which I didn’t have as the install failed, the on line chat app was even worse. I was stuck in a loop with not ability to escalate other than email which they say takes 5-7 days before it is addressed. Awful service.
10 September 2026
Reply from Lyca Mobile IE
Dear Customer,
We sincerely apologize for the difficulties you experienced with the eSIM installation and the lack of effective support. We understand how frustrating it must have been to face repeated support loops without a resolution.
Thank you for providing the relevant details. Our team has noted your concern and will investigate this as a priority, working to resolve the issue as soon as possible. Please check your email for any updates from our team.
Best Regards,
Lyca Mobile Review Resolution Team
trustpilotreview@lycamobile.com
I like Service it’s very simple …
I like Service it’s very simple process for recharging and all
10 September 2026
Reply from Lyca Mobile IE
Hi Anjani,
We're so glad you find our recharging process simple and easy to use! We appreciate your positive feedback.
Best Regards,
LycaMobile Review Resolution Team,
trustpilotreview@lycamobile.com
For certain reasons my card was not…
For certain reasons my card was not funded for the auto renew and immediately I noticed that the payment failed when you tried charging the card I funded immediately and was hoping you would attempt to charge me again and your system failed and I. Got cut off the internet. A reattempt charge option should be included in the app.
10 September 2026
Reply from Lyca Mobile IE
Dear Oluwakayode,
We sincerely apologize for the inconvenience caused by the failed auto-renewal payment and the interruption to your internet service. We understand how frustrating this experience must have been.
Thank you for providing the relevant details. Our team has noted your concern and will investigate this as a priority, working to resolve the issue as soon as possible. We also appreciate your feedback regarding adding a payment retry option in the app.
Best Regards,
Lyca Mobile Review Resolution Team
trustpilotreview@lycamobile.com
Reply from Lyca Mobile IE
Dear Gajendra,
We are incredibly happy to hear that you are enjoying our network and plans.
Thank you for taking the time to share your positive experience!
Best Regards,
Lyca Mobile Review Resolution Team,
trustpilotreview@lycamobile.com
Reply from Lyca Mobile IE
Dear William,
We’re sorry to hear that your phone has been locked, and we sincerely apologise for the inconvenience caused.
Thank you for providing the relevant details. Our team has noted your concern and will investigate this as a priority, working to resolve the issue as soon as possible.
We appreciate your patience and understanding. Please check your email for any updates from our team.
Best Regards,
Lyca Mobile Review Resolution Team
trustpilotreview@lycamobile.com
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