Lyca Mobile is excellent overall, with great value and good service. However, the app needs improvement. I can’t turn off auto-renewal or remove my saved card. I would like to have the option to buy a... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
For certain reasons my card was not funded for the auto renew and immediately I noticed that the payment failed when you tried charging the card I funded immediately and was hoping you would attempt t... See more
Company replied
Service issue. 39 barnhall leixlip there is weak or no inside coverage
Company replied
My debit card changed from Mastercard to Visa. I added new card yesterday when old card did not work. I rang customer service after adding new card to confirm that it was working and I would have no d... See more
Company replied
2.9
Average
4K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Just now I paid and having issues
Just now I paid, the money has been cut but the bundle is still not activated. I tried to contact with customer service nobody never reply. Even if reply it would be at least 10-13 days later. Very bad and unsatisfied service. I would not recommend other definitely.
16 September 2026
Reply from Lyca Mobile IE
Dear Mahi,
We’re sorry to hear that the payment was deducted but your bundle has still not been activated, and that you have had difficulty reaching our customer service team.
We would like to investigate this for you and help you with a resolution as soon as possible.
Best Regards,
Lyca Mobile Review Resolution Team,
trustpilotreview@lycamobile.com
Terrible
Terrible. My credit card got scammed a few times after paying Lyca. Even today, as soon as I renewed my plan I started receiving weird phishing text messages. LycaMobile you should really review your company security policies 😡
16 September 2026
Reply from Lyca Mobile IE
Dear Customer,
We’re sorry to hear about your concerns regarding your card security and the phishing messages you received.
We take reports of suspicious activity seriously. We would like to investigate this for you and help you with a resolution as soon as possible. Could you please provide details of the suspicious messages, including screenshots with any personal or payment information removed, and confirm when you first noticed this issue?
For your security, please do not share your full card number, CVV, passwords, or other sensitive payment information.
Best Regards,
Lyca Mobile Review Resolution Team,
trustpilotreview@lycamobile.com
Reply from Lyca Mobile IE
Dear Customer,
Thank you for the awesome feedback and the wonderful rating! We’re committed to making your mobile experience smooth every single day.
Best Regards,
Lyca Mobile Review Resolution Team,
trustpilotreview@lycamobile.com
The way you top up is all wrong it's…
The way you top up is all wrong it's frustrating
16 September 2026
Reply from Lyca Mobile IE
Dear Customer,
We’re sorry to hear that you found the top-up process frustrating. We appreciate your feedback and would like to understand what went wrong. Could you please let us know which part of the top-up process was difficult or confusing so we can share your feedback with the relevant team.
Best Regards,
Lyca Mobile Review Resolution Team,
trustpilotreview@lycamobile.com
It didn't ask me for payment
16 September 2026
Reply from Lyca Mobile IE
Dear Customer,
We would like to investigate this for you and help you with a resolution as soon as possible. Could you please provide your order details and let us know at which stage the payment option was missing.
Best Regards,
Lyca Mobile Review Resolution Team,
trustpilotreview@lycamobile.com
Reply from Lyca Mobile IE
Dear Ahmed,
We're glad to hear you returned to us. We appreciate your continued trust in our services.
Best Regards,
LycaMobile Review Resolution Team,
trustpilotreview@lycamobile.com
There is no option to purchase a call…
There is no option to purchase a call and data plan for a single month but rather a recurring plan every month which is frustrating.
16 September 2026
Reply from Lyca Mobile IE
Dear Customer,
We understand that you would prefer a call and data plan for a single month without recurring renewal. We appreciate your feedback and will make sure your comments regarding the availability of non-recurring plans are shared with the relevant team for review.
Best Regards,
Lyca Mobile Review Resolution Team,
trustpilotreview@lycamobile.com
The app is not user friendly
The app is not user friendly. It lacks a bit of transparency. you dont know for sure whats happening with the plan.
16 September 2026
Reply from Lyca Mobile IE
Dear Customer,
We’re sorry to hear that you found the app difficult to use and that the information about your plan was not clear.
We appreciate you taking the time to share this feedback. We’ll make sure your comments regarding transparency and plan information are noted and shared with the relevant team for review.
Best Regards,
Lyca Mobile Review Resolution Team,
trustpilotreview@lycamobile.com
A scam
They don't reply on Facebook. They're violating the contract—it's actually 5 months instead of 6. There are constant issues. Landline calls don't go through; only mobile ones work. I don't like this company.
Landline calls haven't been working since the first day I started using Lycamobile. I sent you screenshots.
16 September 2026
Unprompted review
Reply from Lyca Mobile IE
Dear Ludmila,
We’re sorry to hear about the ongoing issues you’ve experienced and the lack of response on Facebook.
could you please help us with the speed test screenshot along with location and postcode details with us? Also, if possible, please let us know when you first noticed that calls to landline numbers were not going through.
Best Regards,
Lyca Mobile Review Resolution Team,
trustpilotreview@lycamobile.com
I’m happy with the service
I’m happy with the service, there Is a good improvement since last month
15 September 2026
Reply from Lyca Mobile IE
Dear customer,
We're so happy to hear that you've noticed our improvements and are pleased with our service! Thank you for your kind words.
Best Regards,
LycaMobile Review Resolution Team,
trustpilotreview@lycamobile.com
It will not work 28 days…
It will not work 28 days unlimited.After 22/23 days it will very poor service.
15 September 2026
Reply from Lyca Mobile IE
Dear Prem,
We’re sorry to hear that your service becomes very poor after around 22–23 days of your 28-day unlimited plan.
We would like to investigate this for you and help you with a resolution as soon as possible. Could you please help us with the speed test screenshot along with location and postcode details with us?
Best Regards,
Lyca Mobile Review Resolution Team,
trustpilotreview@lycamobile.com
Reply from Lyca Mobile IE
Dear Mumtaz,
Thank you for your feedback! We’re glad to hear that you were able to complete the top-up successfully.
We appreciate you letting us know that the process was difficult to navigate. We’ll make sure your feedback is shared with the relevant team to help improve the top-up experience.
Best Regards,
Lyca Mobile Review Resolution Team,
trustpilotreview@lycamobile.com
Reply from Lyca Mobile IE
Dear Aroma,
Thank you for the awesome feedback and the wonderful rating! We’re committed to making your mobile experience smooth every single day.
Best Regards,
Lyca Mobile Review Resolution Team,
trustpilotreview@lycamobile.com
Reply from Lyca Mobile IE
Dear Customer,
We're sorry to hear that you're experiencing poor network coverage. We've refreshed the network settings on your account. Please restart your device and monitor the service.
If you're still experiencing network issues, kindly provide your current location and postcode so we can investigate the coverage in your area and assist you further.
Best Regards,
Lyca Mobile Review Resolution Team,
trustpilotreview@lycamobile.com
Easy and quick access
Quick and easy, no problems, customer service is professional and quick to help.
14 September 2026
Reply from Lyca Mobile IE
Dear Shamielah,
We're so happy to hear you had such a positive and easy experience with us! We appreciate your kind words.
Best Regards,
LycaMobile Review Resolution Team,
trustpilotreview@lycamobile.com
Reply from Lyca Mobile IE
Dear Polly,
We're so happy to hear that you had such a quick and easy setup experience! We truly appreciate your positive feedback.
Best Regards,
LycaMobile Review Resolution Team,
trustpilotreview@lycamobile.com
Very bed network provider no any…
Very bed network provider no any service just catching money
14 September 2026
Reply from Lyca Mobile IE
Dear Zakir,
We’re sorry to hear that you’re experiencing poor network service and are dissatisfied with the service provided.
We would like to investigate this for you and help resolve the issue as soon as possible. Could you please help us with the speed test screenshot along with location and postcode details with us?
Best Regards,
Lyca Mobile Review Resolution Team,
trustpilotreview@lycamobile.com
Reply from Lyca Mobile IE
Dear Dainius,
Thank you for the awesome feedback and the wonderful rating! We’re committed to making your mobile experience smooth every single day.
Best Regards,
Lyca Mobile Review Resolution Team,
trustpilotreview@lycamobile.com
Roaming bundle top up to Australia
Roaming bundle top up to Australia, no email or suggestion that it was for roaming to Australia
14 September 2026
Reply from Lyca Mobile IE
Dear Terry,
We understand how important it is to know exactly where a roaming bundle can be used before purchasing. We appreciate your feedback regarding the lack of clear information or email confirmation about Australia roaming, and we’ll make sure this is shared with the relevant team for review.
Best Regards,
Lyca Mobile Review Resolution Team,
trustpilotreview@lycamobile.com
Reply from Lyca Mobile IE
Dear Eoin,
We're so glad you enjoyed your experience with us. We truly appreciate your positive feedback!
Best Regards,
LycaMobile Review Resolution Team,
trustpilotreview@lycamobile.com
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.