Customer service is garbage with slow responses and constant 'holding notes' but slow or no resolution. AVOID IF YOU CAN!!! Price-wise there are few advantages if you have monthly contracts. Ther... See more
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I currently have a 24-month plan with unlimited calls, SMS, and data within the CH for only 14 CHF a month. Several months ago, I had to pay the bill. There was an error with the paym... See more
Company replied
The absolute worst mobile company I have ever dealt with. I bought an esim through their website and payed with apple pay. Never received a confirmation email or the sim. Tried to contact through the... See more
Company replied
2.3
Poor
1K reviews
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Reply from Lyca Mobile CH
Dear Customer,
We're glad to hear that the issue has been resolved.
Naveen
Lycamobile Team
Jersven has been very helpful
18 July 2024
Unprompted review
Reply from Lyca Mobile CH
Dear Nacho,
We appreciate your kind words and are glad to hear that you had a positive experience.
Regards,
Albert
Lycamobile team
Good prices with poor quality and poor customer support
Overall: I would strongly advise against Lycamobile based on my personal experience. While their prices are competitive, especially for international travel, the abysmal service quality and frustrating customer support make it a terrible value overall.
Pros:
- Competitive Pricing: Lycamobile does offer attractive rates, particularly when traveling abroad. This is the only positive aspect I can mention.
Cons:
- Terrible Service Quality:
No 5G: Despite using a 5G-capable Pixel 7 phone, I could not access 5G on their network.
Frequent Call Drops: Regular voice loss during calls made it incredibly difficult to communicate. This issue did not occur with other SIM cards on the same device.
Billing Issues: My wife paid for six months of service upfront, yet had to contact them monthly to extend her plan. She even lost service completely for over a day on multiple occasions.
- Complex eSIM Transfer: Changing phones with their eSIM is unnecessarily complicated, requiring purchasing a new plan with a new number and then requesting a SIM swap.
- Dreadful Customer Service:
Slow and Uncaring: Their customer service team is slow to respond and seems indifferent to customer concerns.
Unpleasant and Unhelpful: Representatives are often rude and unhelpful, making it even more frustrating to resolve issues.
India-Based Support: All English customer service calls are routed to India, which can lead to communication difficulties and long wait times.
Conclusion:
In conclusion, Lycamobile might seem tempting due to their pricing, but the constant service disruptions, frustrating billing issues, and unhelpful customer support make it a nightmare to deal with. There are far better mobile providers available that offer a more reliable and enjoyable experience. Save yourself the trouble and choose a different company.
9 July 2024
Unprompted review
Reply from Lyca Mobile CH
Dear Customer,
We sincerely apologize for the frustrations and challenges you've encountered. We regret that you've experienced issues with service quality, including the lack of 5G access despite having a compatible device, frequent call drops, and billing discrepancies. Additionally, we apologize for the complexity you faced with e-SIM transfers and the unsatisfactory interactions with our customer service team.
Please know that we take your feedback seriously, and we are committed to addressing these issues promptly. We'd like to investigate further and resolve any outstanding concerns you may have. Could you please reach out to us directly at trustpilotreview@lycamobile.com and provide more details so we can assist you accordingly?
Naveen
Lycamobile Team
The worst customer care i been through
The worst customer care i been through. Stuck in an apartment with out a wifi and was relying on my Lyca sim for call and internet but countn’t get help . They keep repeting in 24 hours it Will activate . This keep going on more than 3 time. Never used Lycamobile you i Switzerland. Still waiting
8 July 2024
Unprompted review
Reply from Lyca Mobile CH
Hi Alieu,
We deeply regret the frustration and inconvenience you've faced with our customer care and the delay in activating your Lycamobile SIM. We understand how essential it is to have reliable service, especially when relying on it for calls and internet.
To assist you promptly, could you please let us know the ID that you have submitted for registration? We recommend that you try a national ID or international passport. If the issue still persists, please let us know. We will prioritize your case and ensure that your SIM is activated without further delay.
For further assistance, kindly reply to us at trustpilotreview@lycamobile.com
Naveen
Lycamobile Team
Jersven was very quick in responding…
Jersven was very quick in responding and solved my issue very fast.
8 July 2024
Unprompted review
Reply from Lyca Mobile CH
Dear Customer,
Thanks for taking the time to share your opinion on Lycamobile service. We are glad that you appreciated the service provided. We will ensure that your kind words reach Jersven.
Naveen
Lycamobile Team
Worst provider I have ever used
Worst provider I have ever used. Bundles are not 24hrs, they are daily, so if you buy a bundle at 10pm, it is only for 2 hrs, then they will charge you again at midnight.
Additionally, if you do not have enough balance, your auto-renew will DISABLE, then next time you recharge with credit, they will eat away your balance because you no longer have auto-renew on. SCAM in my opinion.
2 July 2024
Unprompted review
Reply from Lyca Mobile CH
Dear Customer,
We sincerely apologize for the confusion and frustration you've experienced with our bundles and auto-renewal process. Your feedback is valuable, and we understand your concerns.
To address these issues, please provide your account details by emailing us at trustpilotreview@lycamobile.com. We will review your account, clarify the bundle terms, and investigate any discrepancies in charges. Additionally, we will work to ensure that the auto-renewal settings are appropriately managed to prevent future issues.
Thank you for bringing this to our attention. We are committed to improving our services and appreciate your patience as we resolve your concerns.
Naveen
Lycamobile Team
chat employee with ID 30103 did a…
chat employee with ID 30103 did a wonderful job helping me with my problem
21 June 2024
Unprompted review
Reply from Lyca Mobile CH
Dear Kristoff,
Thank you for taking the time to share your positive experience with our chat employee. We are delighted to hear that they were able to assist you effectively and resolve your issue. Your feedback is greatly appreciated and will be shared with our team as a source of motivation to continue providing excellent customer service.
Regards,
Albert
Lycamobile team
Horrible service
Horrible service, no care whatsoever!
My parents arrived in switzerland last Friday, they trusted me to choose a carrier I thought lyca as it is everywhere. When I was in Australia I went with a company called Amaysim, and thought to get an eSIM would be easy like it was for me. How wrong I was. Everyday since I’ve been calling to ask for a simple QR code to activate. Firstly told us they are working on it. Then after another 2 calls plus emails they activated an account for him. However first day here he paid 39chf for a Swiss max option and now he has an account that says low balance and no money added. Honestly are the employees for Lyca experienced? They have no idea. Still no money added to the account nearly a week later. Shocked how poorly this company is and will be demanding money back and won’t give up until it’s back in my dad’s account.
This has caused such a headache with mine and my parents holidays and recommend staying away from this company!
6 June 2024
Unprompted review
Reply from Lyca Mobile CH
Hi Brendan,
I'm sorry to hear about the difficulties your parents have faced with our service in Switzerland. It’s concerning to learn that the process of activating the e-SIM and adding the Swiss Max option has caused such frustration and inconvenience during your holidays.
I apologize for the confusion and delays you experienced in receiving the QR code. Your experience is far from what we strive to provide to our customers, and I understand how disappointing and stressful this situation has been for you and your parents.
I will initiate the process for the refund of the amount paid. Thank you for your patience and for bringing this matter to my attention. I'm committed to working towards a solution for you.
You can contact me directly at trustpilotreview@lycamobile.com. Your feedback is invaluable, and we are committed to making this right for you and your family.
Naveen
Lycamobile Team
The worse company
The worse company. It doesn´t work for calls to other country but you pay for it. I will change to another..
3 June 2024
Unprompted review
Reply from Lyca Mobile CH
Dear Customer,
I'm deeply sorry to hear about your dissatisfaction with our service. It's concerning to learn that you've encountered issues with making calls to other countries while still being charged for them.
To better assist, kindly help me with your Lycamobile number and email address via our private channel at trustpilotreview@lycamobile.com.
Naveen
Lycamobile Team
Also have eSIM QR missing from the Order Confirmation Email
05/08/2024 update
This issue was resolved, and I received a refund. To LycaMobile, I suggest preparing a data-only plan for visitors using eSIM that doesn't require registration, passport upload, etc. Alternatively, Airalo is a good option since no ID registration is needed.
10/06/2024 update
They have finally send the QR code. I have downloaded the SIM it shows 100% reception, but there is no internet although I purchased 40 GB plan. I have no further interest to engage with their support to get the internet fixed, because my trip in CH is coming to end end. Will ask for a refund and see how this goes.
04/06/2024 update
Customer services are still resolving. No QR code to activate e-sim send as yet.
--- original review ---
Oh my God! I just ordered an eSIM and QR code was also missing in the order confirmation email and I also need to travel to CH tomorrow.
I have emailed to cs at lycamobile.ch with request to resend the code. Will update my review once I hear from them.
1 June 2024
Unprompted review
Reply from Lyca Mobile CH
Hi Arthur,
I'm truly sorry to hear about the inconvenience you encountered with your e-SIM order, especially considering your imminent travel plans.
Please know that your satisfaction is our priority, and we will do everything in our power to ensure that you receive the necessary QR code before your travel to CH tomorrow. If there is anything else we can do to assist you in the meantime, please don't hesitate to let us know.
For further assistance, kindly reply to us at trustpilotreview@lycamobile.com.
Naveen
Lycamobile Team
ESIM NOT WORKING!
ESIM NOT WORKING!! NO QR CODE SENT! FIX THIS URGENTLY
Edit: please refund I cannot wait 4 days for the card I needed it just for 1 week, thx
30 May 2024
Unprompted review
Reply from Lyca Mobile CH
Dear Yas Ben,
We are sorry to know that you have not received a QR code to activate the SIM. We apologize for the inconvenience caused. We will investigate and retrigger the QR code after activating the eSIM dial *132# to know the Lycamobile number and *136# to check the bundle allowance. For further assistance, please reply to trustpilotreview@lycamobile.com
Regards,
Albert
Lycamobile team
Very helpful
20 May 2024
Unprompted review
Reply from Lyca Mobile CH
Hi Rebecca,
Thanks for taking the time to share your opinion on Lycamobile service. We are glad that you appreciated the service provided. We will ensure that your kind words reach our executive.
Naveen
Lycamobile Team
eSIM Not Recommended. Customer Service horrible. This Company is a disgrace.
I had an awful experience with Lyca Mobile CH.
My eSIM did not work. I emailed and chatted with them over 5 times. The issue was 'escalated to the Tech Support team.' They tell me the same thing every time and it does not work. They told me to go to a Volara kiosk. I went to two. One did not exist, and at the other, the gentleman (who was 10 times more polite and helpful than anyone I dealt with from Lyca) told me that he does not know how to activate my eSIM for me. I spent 3 days trying to get the eSIM to work, ruining my travel plans in Switzerland. I have no faith that the eSIM will ever work, as they have kept me on a meaningless hamster wheel for days, so I have instead finally requested a refund. The agents are useless, and multiple times ended the conversation without my consent, once actually ending the chat when I was waiting for a response from them. I will never deal with this company again. Do not waste your time. This has been the most aggravating experience I've had traveling in Europe by far.
Absolute disgrace.
12 May 2024
Unprompted review
Reply from Lyca Mobile CH
Dear Customer,
We deeply regret to hear about the issues you encountered with your e-SIM and the subsequent challenges with our customer service. Your frustration is completely understandable, and we sincerely apologize for any inconvenience and disruption this has caused to your travel plans in Switzerland.
We are particularly sorry to hear about the inadequate support from our team and the misinformation regarding the Volara kiosks. This is not the standard of service we aim to provide, and we apologize for the unprofessional behavior you encountered, including the abrupt termination of your conversations with our agents.
I can see that the refund was initiated from our end. If you would like to continue the service, please let us know, and I will assist you in activating the e-SIM.
For further assistance, kindly reply to us at trustpilotreview@lycamobile.com.
Naveen
Lycamobile Team
Untrustworthy
They just try to scam you at every opportunity. Don't ever put any credit on the account you're going to lose it eventually.
4 May 2024
Unprompted review
Reply from Lyca Mobile CH
Dear Customer,
I'm sorry to hear about your experience and the frustration it has caused. Your feedback is important to us, and I'd like to address your concerns.
We take matters like this seriously and would appreciate more details about your specific situation so we can investigate further. Please reach out to us directly at trustpilotreview@lycamobile.com.
Our goal is to ensure transparency and fair treatment for all our customers. Your satisfaction is important to us, and we're committed to resolving any issues you've encountered.
Naveen
Lycamobile Team
after one month number 30103 was first…
after one month number 30103 was first person which really helps me and do not send just message that somebody will chceck it wait 24 hours...
3 May 2024
Unprompted review
Reply from Lyca Mobile CH
Dear Customer,
I'm glad to hear that you had a positive experience with our team member, Johnson (ID30103). It's important to us that you receive prompt and effective assistance.
Naveen
Lycamobile Team
Very good service
Jersven (30103) gave me the information that I needed very fast. Very good service.
23 April 2024
Unprompted review
Reply from Lyca Mobile CH
Dear Marta Iglesias Gaspar,
Thank you for your appreciation for our agent Jersven, and It is our desire to keep you satisfied with our services and products. You are our inspiration in doing our very best. Thank you and remember; we value you!
Regards,
Albert
Lycamobile team
30103
Thanks to Jersven (ID: 30103), my problem was solved. Great job! Keep up the good work.
9 April 2024
Unprompted review
Reply from Lyca Mobile CH
Dear Saad Ouardi,
Thank you for your appreciation for our agent Jersven and It is our desire to keep you satisfied with our services and products. You are our inspiration in doing our very best. Thank you and remember; we value you!
Regards,
Albert
Lycamobile team
Not able to register my esim, no customer support
I bought an esim online but was not able to register it despite many attempts. I provided all the requested information in the identification process but my registration got cancelled. I sent several emails trying to reach out to customer support without any replies. I am still not able to use the esim.
4 March 2024
Unprompted review
Reply from Lyca Mobile CH
Dear Oussama,
We are sorry to know you are unable to register the SIM online. We apologize for the inconvenience caused. As we checked based on the given Lycamobile number, we realised your email has been responded. We have emailed you the reason for not completing the registration process. For further assistance, please reply to trustpilotreview@lycamobile.com
Regards,
Albert
Lycamobile team
One star is being generous
One star is being generous!
Recently lost my phone, so attempted to register an esim several times without success. Just keeps getting cancelled.
Customer support just keep telling me 'we don't deal with registration' and told me to get a physical sim from a shop. Did this, cost 10 CHF. Tried to register, just been cancelled again.
People lose their phones all the time, so it should be very easy to sort out.
Very disappointing.
4 March 2024
Unprompted review
Reply from Lyca Mobile CH
Dear Customer,
I am truly sorry for the frustration and inconvenience you've experienced in attempting to register an e-SIM with us. It's disheartening to hear that despite your efforts, the process has been unsuccessful and that our customer support team was unable to provide the assistance you needed.
Losing a phone is already a stressful situation, and our aim is to make the process of obtaining a new SIM as smooth and straightforward as possible. I completely understand your disappointment with the difficulties you've encountered in this process. I recommend that you register your SIM card in the retailer shop with the ID proof.
Store Locator:
https://stage-swiss.ldsvcplatform.com/en/store/?wpsl-search-input=&wpsl-radius=1
For further assistance, kindly reply to us at trustpilotreview@lycamobile.com
Naveen
Lycamobile Team
Reply from Lyca Mobile CH
Dear Marco,
Thank you for taking the time to share your thoughts about Lycamobile service. You are welcome to let us know if we are missing something to get you satisfied fully for an excellent star rating! Please feel free to reach us via email on trustpilotreview@lycatel.com. Your valuable feedback will help us to improve our service.
Regards,
Albert
Lycamobile team
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