Customer service is garbage with slow responses and constant 'holding notes' but slow or no resolution. AVOID IF YOU CAN!!! Price-wise there are few advantages if you have monthly contracts. Ther... See more
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Review summary
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I currently have a 24-month plan with unlimited calls, SMS, and data within the CH for only 14 CHF a month. Several months ago, I had to pay the bill. There was an error with the paym... See more
Company replied
The absolute worst mobile company I have ever dealt with. I bought an esim through their website and payed with apple pay. Never received a confirmation email or the sim. Tried to contact through the... See more
Company replied
2.3
Poor
1K reviews
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good atention Jersven
23 October 2024
Unprompted review
Reply from Lyca Mobile CH
Dear Anass,
Thank you so much for taking time to write your review, we are happy to hear your comments and we will continue to provide best service.
Regards,
Lycamobile operations
Extension of my Lyca Mobile number
I wanted the cancellation of an extension of my Lyca mobile number. Lyn helped me through the process seamlessly. Thank you Lyn for your support.
16 October 2024
Unprompted review
Reply from Lyca Mobile CH
Dear Jonathan,
We're so glad to hear that you had a positive experience with Lyn. We appreciate your kind words and are happy to know that Lyn was able to assist you with your cancellation request. We strive to provide excellent customer service and are pleased that you were satisfied with the support you received.
Regards,
Albert
Lycamobile team
Really good customer service
This review is for their customer support.
I called their English Customer Service and had an an amazing and smooth experience with Roxanne. She was super helpful in getting my old eSIM data transferred to my new one. Thank you for your help!
11 October 2024
Unprompted review
Reply from Lyca Mobile CH
Dear Joseph,
We're thrilled to hear about your positive experience with our customer support team. It's wonderful to know that Roxanne was able to provide you with such excellent assistance. We strive to provide our customers with the best possible support, and we're happy to hear that Roxanne exceeded your expectations.
Regards,
Albert
Lycamobile team
Lou was a great help to me!
I had an exceptional experience with Lyca Call Center! From the moment I dialed in, I was greeted by a friendly and professional representative who genuinely seemed eager to help. Her name is Lou. I told her about my billing and registration issue. She listened patiently to my concerns and assured me she would get to the bottom of it. She not only resolved my issue within minutes but also took the time to explain everything in a way that was easy to understand. What stood out the most was her warm demeanor and willingness to go the extra mile—she even followed up with an email to confirm that everything was sorted out. It’s rare to find such dedicated customer service these days!
10 October 2024
Unprompted review
Reply from Lyca Mobile CH
Dear Sovaneath,
We are thrilled to hear about your positive experience with our call center. It's wonderful to know that you were greeted with such warmth and professionalism. We strive to provide exceptional customer service, and it's heartwarming to hear that our representative went above and beyond to assist you. We are grateful for your kind words and appreciate you taking the time to share your feedback.
Regards,
Albert
Lycamobile team
It was quick and helpful and achieved…
It was quick and helpful and achieved the outcome I needed - Jersven
5 October 2024
Unprompted review
Reply from Lyca Mobile CH
Hi Gregory,
We appreciate your kind words and are glad to hear that you found our service quick, helpful, and successful in achieving your desired outcome.
Naveen
Lycamobile Team
Fares good, app need more self services through tools.
The fares Lycamobile provides are good and it works well.
Anyway, there should be more self services tools through the app where you can manage your eSIM card, transfer it to a new phone etc.
After some tries cause some of the calls crashed, I got the help from Lou a nice costumer service colleague from Phillipines who helped me personally and even remembered me the next day when I called again for a catch up of my solutions.
4 October 2024
Unprompted review
Reply from Lyca Mobile CH
Dear Customer,
Thank you for your feedback and for sharing your positive experience with our customer service. We're glad to hear that Lou from the Philippines provided you with excellent support and followed up on your case personally.
We also appreciate your suggestion regarding more self-service tools in the app. We are continuously working to improve the app and provide more features, such as managing eSIM cards and transferring them to new devices. Your input is valuable to us, and we'll pass it on to the development team for consideration.
If you have any other suggestions or need further assistance, don't hesitate to reach out. We're always here to help!
Naveen
Lycamobile Team
Very fast and professional help.
25 September 2024
Unprompted review
Reply from Lyca Mobile CH
Dear Bartłomiej,
We appreciate you taking the time to share your positive experience. We're glad to hear you found our service fast and professional.
Regards,
Albert
Lycamobile team
Mr Jersven is a boss he handled my…
Mr Jersven is a boss he handled my issue like an alpha will contact again.
25 September 2024
Unprompted review
Reply from Lyca Mobile CH
Hi Bokila,
We appreciate your kind words about Mr. Jersven. We are glad to hear that he was able to assist you with your issue. We strive to provide excellent customer service and we are happy to hear that you had a positive experience.
Naveen
Lycamobile Team
Jersven 5*
Jersven helped me to reach my account again. He answered my questions quickly and partly solve the problem.
23 September 2024
Unprompted review
Reply from Lyca Mobile CH
Dear Mehmet,
We're glad to hear that Jersven was able to assist you in regaining access to your account. We appreciate your feedback and are happy to know that he was able to answer your questions promptly and provide a partial resolution to your issue.
Regards,
Albert
Lycamobile team
Customer Service - over the phone
I called in today to ask for help, and I was greeted by Lyn who was kind and helpful from the start. She was able to help me with an issue I was having with Customer Service via email and also advise on another error I had.
Super friendly and straight forward to speak with them.
I recommend to use the app, and to call in when you have any problems!
23 September 2024
Unprompted review
Reply from Lyca Mobile CH
Dear Pia Raggio,
We are thrilled to hear about your positive experience with Lyn. It's wonderful to know that she was able to provide you with the support and guidance you needed. We strive to ensure our customers receive exceptional service, and we're delighted to hear that Lyn exemplified this commitment. We appreciate your kind words and recommendation.
Regards,
Albert
Lycamobile team
My request to cancel auto-renewal was…
My request to cancel auto-renewal was successfully executed by Jersven
19 September 2024
Unprompted review
Reply from Lyca Mobile CH
Hi Erg,
Thank you for taking the time to share your feedback. We appreciate you highlighting the positive experience you had with Jersven. We are committed to providing excellent customer service and strive to ensure all our customers have a positive experience.
Naveen
Lycamobile Team
terrible internet
I have the unlimited package. the internet is really slow and not consistent. I have talked to the support a few times but nothing changed. not recommended
14 September 2024
Unprompted review
Reply from Lyca Mobile CH
Hi Remo,
We’re truly sorry to hear that you’ve been facing issues with your internet speed and consistency, despite having the unlimited package. We completely understand how frustrating this can be, especially after reaching out to support without seeing any improvements.
To better assist you, could you please provide us with the following details:
1. The recent date and timestamp when you noticed the issue.
Any error messages you encountered (a screenshot would be helpful if available).
2. A screenshot of your speed test results.
3. This information will help us investigate the problem more effectively and work towards a resolution.
Kindly share the mentioned details with us at trustpilotreview@lycamobile.com.
Naveen
Lycamobile Team
Jersven helped me to turn on caller ID…
Jersven helped me to turn on caller ID promptly and clearly, very pro!
7 September 2024
Unprompted review
Reply from Lyca Mobile CH
Hi Cyan,
We are delighted to hear that you had a positive experience with Jersven. We appreciate your kind words and are glad that Jersven was able to assist you promptly and clearly.
Naveen
Lycamobile Team
Terrible internet
Terrible internet. I bought the package for unlimited internet, and for some reason at the beginning of every hour the internet decides to not work for 5 minutes. This is very annoying! Since I need my internet to work, and its a very costly experience this with Lycamobile.
I've even contacted them over a month ago about this issue, no help was given. Don't go here.
28 August 2024
Unprompted review
Reply from Lyca Mobile CH
Dear Customer,
Thank you for taking the time to share your experience. We are sorry to hear about the issues you’ve encountered with your internet connection. We will assist with this concern. Please provide the Lycamobile number and error message so that we can investigate and resolve the issues.
Regards,
Albert
Lycamobile team
poor support
They couldn't help me register and activate my sim for 7 days (I am not in CH anymore). Now I have a sim (24CHF Hello Swiss M) that doesn't work and probably I will not get my money back.
26 August 2024
Unprompted review
Reply from Lyca Mobile CH
Dear Customer,
I’m sorry to hear about the difficulties you’ve faced with registering and activating your SIM. I understand how frustrating this must be, especially when you’re no longer in Switzerland.
Your experience with our support is concerning, and I want to make sure we address this issue promptly. To help us resolve this and explore options for a refund, if applicable, could you please provide your order details or the date and amount of the transaction? This will allow us to investigate the situation further.
Thank you for your patience and for bringing this to our attention. We’re committed to improving our service and ensuring a satisfactory resolution for you.
Kindly share the mentioned details with us at trustpilotreview@lycamobile.com.
Naveen
Lycamobile Team
Avoid
Avoid - by default, when you top up or buy a bundle, the auto renewal is turned to on. Even if you cancel auto renewal from your account, still they charge you.
EDIT: I already have sent claim to you, until now no response.
Moreover, as this situation happened already in the past and this is not the first time, my actions do not limit only to write a review. I raised a claim to Swiss Telecom Regulatory Office and currently I am awaiting their replay.
24 August 2024
Unprompted review
Reply from Lyca Mobile CH
Hi Martin,
I’m truly sorry to hear about your recent experience with our auto-renewal process. I understand how frustrating it can be to face unexpected charges despite taking steps to manage your account.
We strive to make our services as transparent and user-friendly as possible, and I apologize if our auto-renewal feature caused any inconvenience. To address your concern, could you please provide more details about the charges and your account so we can investigate and resolve the issue promptly?
Kindly share the mentioned details with us at trustpilotreview@lycamobile.com
Naveen
Lycamobile Team
Jers was very helpful on the call…
Jers was very helpful on the call thanks!
12 August 2024
Unprompted review
Reply from Lyca Mobile CH
Hi Zainab,
We're so glad to hear that you had a positive experience! We appreciate you taking the time to share your feedback.
Naveen
Lycamobile Team
Reply from Lyca Mobile CH
Dear Elif,
We're thrilled to hear about your positive experience with our support team. We appreciate you taking the time to share your feedback.
Regards,
Albert
Lycamobile team
friendly
Jersven said will fix the problem for me really soon, I really appreciated that because I've already waited for really long time.
31 July 2024
Unprompted review
Reply from Lyca Mobile CH
Dear Rosanna,
We're glad to hear that you're satisfied with the resolution offered by Jersven. We appreciate your patience and understanding as we worked towards a solution.
Regards,
Albert
Lycamobile team
Jersven was a great help in sorting my…
Jersven was a great help in sorting my problem.
26 July 2024
Unprompted review
Reply from Lyca Mobile CH
Dear Customer,
We're so glad to hear that you had a positive experience. We appreciate your kind words about Jersven.
Regards,
Albert
Lycamobile team
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