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Review summary

Created with AI, based on recent reviews

Considering 81 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service and the helpful, knowledgeable, and friendly staff. Many appreciate the competitive and fair pricing, along with the efficient customer service that often resolves issues quickly. People frequently highlight the convenience of their services, including quick repairs and mobile service options. However, some people were dissatisfied with the product, with one customer reporting that a camera they had installed stopped working and the proposed repair cost was disproportionately high compared to the original price of the phone.

What people talk about most

Service

Consumers find service to be positive, highlighting efficiency, professionalism, and convenience. Many praise... See more

Staff

Customers consistently note positive experiences with staff, highlighting their helpfulness, politeness, and... See more

Product

Reviewers mention ambiguous feedback about products. Some customers report positive experiences, such as... See more

Price

Reviewers highlight positive aspects of price. Customers consistently praise the sensible and fair pricing,... See more

Customer service

Users describe positive interactions with customer service. Customers consistently praise the exceptional... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Lewis arrived spot on time, can not fault anything with the service provided, Lewis is a genuine nice guy, my ps5 needed a deep clean and while it was being cleaned he redone the liquid stuff inside.... See more

Rated 5 out of 5 stars

Visited LW Repairs yesterday afternoon with a problem with my wife’s IPhone. Have used their services before so I knew they would be able to sort out the problem. Once again a very pleasant young man... See more

Company replied

Rated 5 out of 5 stars

Took my phone in for a replacement battery the person that served me immediately recognised the model. He gave me price options of a compatible battery or an iphone one. Told me it would be ready in a... See more

Company replied

Rated 5 out of 5 stars

As they say “it’s easy when you know how” Well - the person who knows how is Lewis Watson. I had 4 different issues which were really worrying me, Lewis came to the house and resolved them all in ab... See more

Company replied


Company details

  1. Computer Repair Service

Written by the company

At LWRepairs, we provide high quality mobile phone, tablet, console & Mac repairs for all brands and faults. We also provide mobile phone unlocking and many other great services. We are an Apple Independent Repair Provider. Call on 0238 218 2396.


Contact info

4.9

Excellent

TrustScore 5 out of 5

1K reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

iPhone unusable

My iPhone was unusable due to apple password issue, and phone reset. Turned up without an appointment but that was not an issue and Owen proceeded within 5 minutes to fix my issue. Very quick and professional, an excellent service.

22 January 2025
Unprompted review
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Reply from LWRepairs

Thank you!

Rated 5 out of 5 stars

IPad battery

Second time I have used them. First was broken phone screen this time I have had a battery replaced in my iPad. They sorted it out quickly and for a very reasonable price. Will definitely be going back with any repairs I need done.

3 December 2024
Unprompted review
LWRepairs logo

Reply from LWRepairs

Thank you!

Rated 5 out of 5 stars

What an amazing business

What an amazing business. Instant help and problem (however trivial) solved. Very good customer service.

4 December 2024
Unprompted review
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Reply from LWRepairs

Thank you!

Rated 5 out of 5 stars

Good service

Great service as usual from Lewis and his team, phone was repaired quickly and at a good price.

30 November 2024
Unprompted review
LWRepairs logo

Reply from LWRepairs

Thank you!

Rated 5 out of 5 stars

First time breaking phone screen!

Recently broke my phone screen for the first time ever and made it to the store just before closing time. Owen reassured me that it was easily repairable as I needed my phone for train tickets the following day. My phone screen was repaired and ready for collecting before 12 o’clock the next day! What a brilliant service and also reassurance from Owen.
Thank you 🙏

7 November 2024
Unprompted review
LWRepairs logo

Reply from LWRepairs

Thank you!

Rated 5 out of 5 stars

Lewis at Lw repairs was really helpful…

Lewis at Lw repairs was really helpful with my broken phone, he told me the problem and that a part was needed and that it would be ready the next day, we then receive updates on the progress and a phone call when the phone was ready (which was really early the next day).
Literally can't fault anything, excellent top notch service! Would highly recommend.

31 October 2024
Unprompted review
LWRepairs logo

Reply from LWRepairs

Thank you!

Rated 5 out of 5 stars

Great service for broken IPhone

Took my wife's iPhone in with a broken screen. Was quite urgent as it was my wife's work phone with all her whatsapps/email/contacts etc. Within 90 minutes it was all sorted at a very reasonable price. Great service and we'll certainly return if we have further tech troubles.

2 November 2024
Unprompted review
LWRepairs logo

Reply from LWRepairs

Thank you!

Rated 5 out of 5 stars

Excellent and speedy service

Excellent and speedy service and solved my worrying problem . Helpful and kind service, thank you to Owen who helped me with my email problems.

25 October 2024
Unprompted review
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Reply from LWRepairs

Thank you!

Rated 5 out of 5 stars

EXCELLENT SERVICE FROM LWRepairs

Having heard good reports regarding the service offered by LWRepairs I decided to call in to discuss the possibility of purchasing a refurbished iPhone. I was helped straightaway and shown the phones on display that were within my price range. I felt confident that if I needed assistance following a purchase that any member of the staff would be able to help me. It was explained that they could transfer all the data from my old iPhone if I was unable to do it myself and I was given a price for this service I was under no pressure whatsoever to make a purchase during these discussions. I returned later and completed the purchase with another helpful member of staff. This service from LWRepairs is very much appreciated, especially, by the elderly residents of Hythe.

21 October 2024
Unprompted review
LWRepairs logo

Reply from LWRepairs

Thank you!

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