LWRepairs Reviews 

1,175
•
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 79 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the extremely friendly staff and the remarkably efficient repair service provided across a wide variety of electronic devices. People consistently appreciate receiving genuine, highly helpful advice alongside quick turnaround times for phones, tablets, and computers. Many individuals also highlight the fair pricing structure and smooth communication throughout the entire customer journey. However, some customers noted persistent issues with specific repairs failing over time and expensive costs for subsequent fixes. A few reviewers expressed deep disappointment when installed parts stopped working unexpectedly and ultimately decided not to use the business again.

What people talk about most

Service

People report positive experiences with service, consistently praising the helpful, friendly staff and... See more

Staff

Reviewers highlight positive aspects of staff, frequently describing the team as extremely helpful, friendly,... See more

Customer service

Customers had positive experiences with customer service, noting that reviewers felt supported through... See more

Price

Consumers find price to be positive, highlighting competitive rates and great value on services. Reviewers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Took my phone in for a replacement battery the person that served me immediately recognised the model. He gave me price options of a compatible battery or an iphone one. Told me it would be ready in a... See more

Company replied

Rated 5 out of 5 stars

Absolutely no pressure to buy anything, genuine honest helpful advice. I chose to replace my equipment and the staff were Absolutely brilliant. Data transferred, demonstration and answered al... See more

Rated 5 out of 5 stars

Lewis arrived spot on time, can not fault anything with the service provided, Lewis is a genuine nice guy, my ps5 needed a deep clean and while it was being cleaned he redone the liquid stuff inside.... See more

Company replied

Rated 5 out of 5 stars

I bought a refurbished iPad yesterday that I’m collecting on Friday (my choice as I knew it would be available sooner). I’ve used LWRepairs a few times over the years and I’m always very pleased with... See more

Company replied


Company details

  1. Computer Repair Service

Written by the company

At LWRepairs, we provide high quality mobile phone, tablet, console & Mac repairs for all brands and faults. We also provide mobile phone unlocking and many other great services. We are an Apple Independent Repair Provider. Call on 0238 218 2396.


Contact info

4.9

Excellent

TrustScore 5 out of 5

1K reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.9

All reviews

(1,175)

75 reviews in the last 12 months

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Rated 5 out of 5 stars

Absolutely no pressure to buy anything

Absolutely no pressure to buy anything, genuine honest helpful advice.

I chose to replace my equipment and the staff were Absolutely brilliant. Data transferred, demonstration and answered all of my questions.

I definitely recommend these guys, thank you.

28 September 2026
Unprompted review
Rated 5 out of 5 stars

First time visit

From the time I walked into the shop, I was treated with courtesy and professionalism from the staff. Their communication was excellent always kept me posted as to the progress of the repair. I would recommend LW Repairs to my friends and family.

15 September 2026
Unprompted review
Rated 5 out of 5 stars

Great communication

Great communication, all the way through and was given a slightly better upgrade for the price of the original quote, which was very good in itself! Definitely recommend 👌🏻

18 September 2026
Unprompted review
Rated 5 out of 5 stars

I've used L.W.Repairs for a number of…

I've used L.W.Repairs for a number of years now & wouldn't use anyone else. A very helpful & informative team there, who sorted the virus problem on my mobile in just over an hour. Also explaining how it might have got there, so that I know what to avoid in the future. Excellent service!

9 September 2026
Unprompted review
Rated 5 out of 5 stars

Imploded phone with black screen of…

Imploded phone with black screen of death and the Team did all they could to revive. A particular thank you to Dylan, and also to Molly.

Replacement phone sourced and set up, and then helped to resolve the transfer of the eSim (not an easy task!).
Brilliant help and service every step of the way, and would highly, highly recommend this lovely company to all. Whether for purchase of refurb devices, and repairs and/or updates.

7 September 2026
Unprompted review
Rated 5 out of 5 stars

Excellent customer service

Current mobile failing. First thing next day into the shop for my next sim only mobile purchase. All done quickly and with friendly manner. Been using LW since the days working from a table in the "Lovely little cafe" in Dibden Purlieu. Repairs and mobiles. Always OK.

5 September 2026
Unprompted review
Rated 5 out of 5 stars

I would recommend anyone who needs…

I would recommend anyone who needs computer repairs to use this firm,really friendly and helpful staff ,expert repairing every thing that I’d managed to break and help me get back into items that I’d forgotten the password for,so great customer service,great prices,and great service.will definitely be back together my phones from there in future.

29 August 2026
Unprompted review
Rated 1 out of 5 stars

MacBook repair not official parts

Be very careful when using this company for MacBook repairs!! I had my MacBook Pro screen replaced by them in Jan 2025 and all seemed ok apart from a clicking sound when opening the lid that with hindsight I should have queried but I assumed they knew what they were doing and would not have given it back without checking the repair was done correctly. I’ve also recently noticed dead spots all along the bottom of the screen and last week the camera stopped being detected.
I ran diagnostics and confirmed the replacement screen is not an official Apple part despite the repair costing £335.
LW Repairs have now said they can repair it again with another replacement screen for £295 as it’s out of the warranty period. I’ve refused this offer as such an expensive repair and replacement part should surely last more than 18 months. They are not budging so be aware that the parts they use may be substandard and an official Apple repair may be more cost effective in the long run.

25 August 2026
Unprompted review
LWRepairs logo

Reply from LWRepairs

Hi Craig, thank you for your feedback. We’re sorry to hear you’re unhappy with our service. We provide a 12-month warranty with every repair we carry out. Unfortunately it is almost 20 months since your initial repair (07/01/2025). We offered to repair the issue at cost price and a little for our time with a new 12-month warranty to try to help the situation outside the warranty period. I understand this was declined.

We generally offer third-party replacement parts for MacBook repairs as genuine Apple parts can be extremely expensive (even more than the third party options!) and often uneconomical. We can source genuine Apple parts if required, and we will look into offering both options so customers can choose themselves.

If you do choose to use us again, please don’t hesitate to contact us as soon as possible if you notice an issue, no matter how small. All of our work carried out is tested however if you have an issue, such as the hinge you mentioned, we always urge customers to come to us straight away so we can take a look within the 12-month warranty and help. It’s best for both parties so we can get the issue resolved.

We apologise we couldn’t reach a resolution on this occasion, we tried our best to offer a reasonable solution outside of the warranty period but we understand it did not meet your expectations. That being said, we would still like to say thank you for using us our services.

Rated 5 out of 5 stars

Thank you Millie.

Once again another fantastic customer service from Millie, 👍

25 August 2026
Unprompted review
LWRepairs logo

Reply from LWRepairs

Thank you :)

Rated 5 out of 5 stars

Excellent service

The team at LW went out of their way to make my screen repair a seamless event. I will be recommending them to all my friends.

21 August 2026
Unprompted review
LWRepairs logo

Reply from LWRepairs

Thanks Vivian :)

Rated 5 out of 5 stars

Printer installation

The engineer came on time and very swiftly installed my printer. I am very impressed with this company's work.

17 August 2026
Unprompted review
LWRepairs logo

Reply from LWRepairs

Thank you John :)

Rated 5 out of 5 stars

Fantastic service my iPhone SE 2022 3rd…

Fantastic service my iPhone SE 2022 3rd generation had developed a screen fault on right hand side.
Left the phone with them with an agreed time got a text in an hour new screen fitted and working spot on!
Fantastic service a pleasant experience with knowledgeable staff and quality repair.
Would not go anywhere else thank you LW!

17 August 2026
Unprompted review
LWRepairs logo

Reply from LWRepairs

Thank you so much :)

Rated 5 out of 5 stars

Excellent all round service

Excellent customer care and communication. Very patient with older customers who came in while I was there.

14 August 2026
Unprompted review
LWRepairs logo

Reply from LWRepairs

Thank you :)

Rated 5 out of 5 stars

Good old fashioned service

Went into the store with a problem with my old phone was served by a very helpful guy called Callum he told me that the battery was the problem and how much it would cost to replace looking in the showcase i saw a reconditioned phone for just a little more i decided this was a better solution. Callum said if i could go back in the afternoon they would sort everything with the changeover but i couldn’t so he said they could come to my house the next day and do it there. Excellent service. Above and beyond. I will not go anywhere else

6 August 2026
Unprompted review
LWRepairs logo

Reply from LWRepairs

Thank you very much :)

Rated 5 out of 5 stars

Very helpful

Very helpful, professional and competitively priced.
Would thoroughly recommend.

1 August 2026
Unprompted review
LWRepairs logo

Reply from LWRepairs

Thanks Mark :)

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