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Review summary

Created with AI, based on recent reviews

Evaluating 77 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the efficiency and professionalism of the staff. Many reviewers appreciate the helpful and patient approach of the team, who are often described as friendly and knowledgeable. The company is also commended for its reasonable pricing and superb customer service, with many noting quick repairs and effective solutions. However, some customers also noted issues with product repairs, specifically mentioning a camera that stopped working and a phone that was not repaired as expected.

What people talk about most

Service

Reviewers highlight positive aspects of service, consistently praising its efficiency, professionalism, and... See more

Staff

Clients share positive opinions on staff, consistently describing them as helpful, patient, and honest.... See more

Product

Reviewers mention ambiguous feedback about product, with some customers expressing satisfaction with... See more

Price

People report positive experiences with price, often noting that services and products are offered at... See more

Customer service

Customers consistently report positive experiences with customer service, highlighting their exceptional... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Lewis arrived spot on time, can not fault anything with the service provided, Lewis is a genuine nice guy, my ps5 needed a deep clean and while it was being cleaned he redone the liquid stuff inside.... See more

Rated 5 out of 5 stars

Visited LW Repairs yesterday afternoon with a problem with my wife’s IPhone. Have used their services before so I knew they would be able to sort out the problem. Once again a very pleasant young man... See more

Company replied

Rated 5 out of 5 stars

Took my phone in for a replacement battery the person that served me immediately recognised the model. He gave me price options of a compatible battery or an iphone one. Told me it would be ready in a... See more

Company replied

Rated 5 out of 5 stars

As they say “it’s easy when you know how” Well - the person who knows how is Lewis Watson. I had 4 different issues which were really worrying me, Lewis came to the house and resolved them all in ab... See more

Company replied


Company details

  1. Computer Repair Service

Written by the company

At LWRepairs, we provide high quality mobile phone, tablet, console & Mac repairs for all brands and faults. We also provide mobile phone unlocking and many other great services. We are an Apple Independent Repair Provider. Call on 0238 218 2396.


Contact info

4.9

Excellent

TrustScore 5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Best local phone service &repair

Dropped off my iPhone at 4pm today for a ridiculously broken screen…”would it possible to get it back today”…answer was no problem come back at 5!!

All ready and shiny new…ready for another break again no doubt from yours truly!
Top service from the best local company.
Thanks guys…refuse to go anywhere else!

20 May 2025
Unprompted review
LWRepairs logo

Reply from LWRepairs

Thank you Colin! We really appreciate it

Rated 5 out of 5 stars

Friendly helpful staff

Friendly helpful staff. Replacement of iPhone battery only took about an hour. Now working well and I am more than happy with the result. Well done team!

16 May 2025
Unprompted review
LWRepairs logo

Reply from LWRepairs

Thank you Zena :)

Rated 5 out of 5 stars

Rear glass iPhone repair

Rear glass and side frame repair on my iPhone 12 mini, easy to contact for quote and to organise beforehand, dropped phone in and stuck to timings, phone as good as new. Would recommend and would use again :)

17 May 2025
Unprompted review
LWRepairs logo

Reply from LWRepairs

Thank you Emily

Rated 5 out of 5 stars

A really friendly service

A really friendly service, knowledgeable staff and no problem to small. From handling over my iPod for a battery replacement to picking it up. I received regular updates and collected it on the day specified. The unit not only worked it had also had a clean. Thank you team.

16 May 2025
Unprompted review
LWRepairs logo

Reply from LWRepairs

Thhank you :)

Rated 5 out of 5 stars

Staff were very helpful

Staff were very helpful and knowledgeable.Lovely to use a small local business.No high pressure sales pitch just friendly advice.Will certainly use them again.

9 May 2025
Unprompted review
LWRepairs logo

Reply from LWRepairs

Thank you! :)

Rated 5 out of 5 stars

Great service watch battery change

Minor issue with a faulty replacement part. But Lewis contacted me strait away and informed me that he could order another part and it would be sorted asap.
Communication was great and I got my watch back within a few days.
Great service.

8 May 2025
Unprompted review
LWRepairs logo

Reply from LWRepairs

Thank you Andy - we really appreciate your understanding as a customer too

Rated 5 out of 5 stars

Very good service my iPhone was…

Very good service my iPhone was repaired with compatible screen repair within the hour half.
Which I was delighted with as I didn’t want to be without it .
Assistant was very helpful with advice .
Thanks

6 May 2025
Unprompted review
LWRepairs logo

Reply from LWRepairs

Thank you! :)

Rated 5 out of 5 stars

Great service

Contacted LW Repairs about repairing a cracked mobile phone screen. Dylan responded quickly and was so helpful, both online and in the store. Got the screen repaired within a few hours of contacting them - great work Lewis! Really good service, thank you so much!

28 April 2025
Unprompted review
LWRepairs logo

Reply from LWRepairs

Thank you! :)

Rated 5 out of 5 stars

Great Service

Great Service! I phoned the night before to arrange drop off, the issue was diagnosed for free, the cost of the repair was good value and I had the phone back working within an hour and a half of dropping the phone off.

26 April 2025
Unprompted review
LWRepairs logo

Reply from LWRepairs

Thank you! :)

Rated 5 out of 5 stars

Excellent service and honest, trustworthy advice

I needed to establish if an old iphone that had been gathering dust in the back of a drawer was unlocked or not.

The previous day I had taken it to my local phone repair shop who, after putting a few SIM cards in it for a few seconds each time, declared it to be locked.
They offered to unlock it for a charge of £30.

My Sister who lives in Hythe suggested taking it to LW Repairs. Within seconds the very helpful technician was able to tell me definitively that the phone was unlocked and I could use any SIM in it.

I will never use my local mobile telephone shop again and will always use this company...............honesty and competence are always worth supporting and travelling for.

24 April 2025
Unprompted review
LWRepairs logo

Reply from LWRepairs

Wow Thank you! :)

Rated 5 out of 5 stars

Lovely, knowledgeable staff

I am always met by happy, friendly staff whenever I pop in and I have the fullest confidence in their knowledge and abilities to sort out my iphone/ipad issues. They are also very patient in explaining things to me. I will only use LWRepairs and have recommended them to others too.

1 April 2025
Unprompted review
LWRepairs logo

Reply from LWRepairs

Thank you! :)

Rated 5 out of 5 stars

Great service, so pleased I avoided having to send to manufacturers

This isn't the first time I've used LW repairs, and their service remains exemplary.
Fixed the issue within a few days, great comms, saved me the hassle of sending my phone off to manufacturers for days, plus avoided a full phone reset too.
Very pleased yet again!
Thanks to Lewis for his onside repair - all sorted with the hour.
Will definitely be using then again (i'm always damaging my phone!).

9 April 2025
Unprompted review
LWRepairs logo

Reply from LWRepairs

Thank you! :)

Rated 5 out of 5 stars

Had a problem with my phone

Had a problem with my phone, spoke to Lewis who said to bring it in, he replaced the battery and there was a small glitch, Lewis dealt with it in a thoroughly professional manner, and that speaks volumes about how he runs his business, I wouldn’t go anywhere else now , the experience I had will have me singing his praises for a very long time!!⭐️⭐️⭐️⭐️⭐️

14 March 2025
Unprompted review
LWRepairs logo

Reply from LWRepairs

Thank you Roger, i appreciate the review. Thank you, Lewis :)

Rated 5 out of 5 stars

Very helpful

Very helpful, no. Hard sell. Definitely a pleasant experience, would recommend.

22 March 2025
Unprompted review
LWRepairs logo

Reply from LWRepairs

Thank you David!

Rated 5 out of 5 stars

Great service

Very helpful and friendly with lots of advice. I bought a new phone and they had a large selection to choose from. They did my data transfer for me as well and everything was successfully up and running within the hour. Many thanks

19 March 2025
Unprompted review
LWRepairs logo

Reply from LWRepairs

Thank you Susan :)

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