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Review summary

Created with AI, based on recent reviews

Looking at 85 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service and the helpful, patient, and knowledgeable staff. Many people highlight the efficient customer service, quick repairs, and reasonable prices, often noting that issues are resolved rapidly and professionally. However, some customers also mentioned occasional dissatisfaction with the product, with one person reporting that a camera installed by the company stopped working and the proposed repair was too expensive. Additionally, a few other people felt that the company had "lost its way" and would not use their services again.

What people talk about most

Service

Customers consistently note positive experiences with service. Reviewers frequently praise the efficiency and... See more

Staff

Users describe positive interactions with staff. Customers consistently praise the staff for being helpful,... See more

Product

People report ambiguous experiences with product. Many customers praise the availability of pre-owned phones... See more

Price

Clients share positive opinions on price, consistently finding them sensible, fair, and competitive. Many... See more

Customer service

Reviewers mention positive feedback about customer service. Customers consistently praise the exceptional... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Lewis arrived spot on time, can not fault anything with the service provided, Lewis is a genuine nice guy, my ps5 needed a deep clean and while it was being cleaned he redone the liquid stuff inside.... See more

Rated 5 out of 5 stars

Visited LW Repairs yesterday afternoon with a problem with my wife’s IPhone. Have used their services before so I knew they would be able to sort out the problem. Once again a very pleasant young man... See more

Company replied

Rated 5 out of 5 stars

L W Repairs is a wonderful little shop with a big service. I purchased a preowned secondhand phone without any sales pressure or hassle. The staff were so helpful and patient. Everything was tra... See more

Rated 5 out of 5 stars

Took my phone in for a replacement battery the person that served me immediately recognised the model. He gave me price options of a compatible battery or an iphone one. Told me it would be ready in a... See more

Company replied


Company details

  1. Computer Repair Service

Written by the company

At LWRepairs, we provide high quality mobile phone, tablet, console & Mac repairs for all brands and faults. We also provide mobile phone unlocking and many other great services. We are an Apple Independent Repair Provider. Call on 0238 218 2396.


Contact info

4.9

Excellent

TrustScore 5 out of 5

1K reviews

5-star
4-star
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1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Excellent from start to finish

Excellent from start to finish. Repair done on time had my phone back within time, text me to say when it was finished and fair price would recommend to anyone if you have a problem with your phone.

15 February 2026
Unprompted review
LWRepairs logo

Reply from LWRepairs

Thank you so much for the lovely review :)

Rated 5 out of 5 stars

Everyone friendly and knowledgeable.

All the staff are always very friendly and knowledgeable.
Nothing is ever too much trouble, even when I can't remember how to do something on my phone.
They transferred all the data from the old phone to the new one so I didn't have to.
Would highly recommend Lewis and his team.

12 February 2026
Unprompted review
Rated 1 out of 5 stars

Refused Work

Always been fantastic for my technology items. honestly really really good. I have now asked for a repair on a Macbook, and basically refused citing warranty standards, even when I accepted for the warranty to be excluded, who do they think they are; Apple. Sorry guys you have lost your way. I will not be using them again after this.. Plenty of others to choose from. Good luck

6 February 2026
Unprompted review
LWRepairs logo

Reply from LWRepairs

Hi Aaron, thank you for your feedback and using us in the past. Unfortunately the repair requested is just not something we can offer under the circumstances. We would much prefer to turn work down than offer a repair that won’t meet the standards we would like to offer. I can appreciate it can be frustrating and I do hope you’re able to get the device repaired elsewhere. Thank you again for your previous work and feedback

Rated 5 out of 5 stars

Excellent service highly recommend

Excellent service highly recommend, replaced my Samsung 25 charging port , will always use going forward 👍

16 January 2026
Unprompted review
LWRepairs logo

Reply from LWRepairs

Thank you very much for your review :)

Rated 5 out of 5 stars

LW repairs are my go to for my phone…

LW repairs are my go to for my phone needs. They are brilliant, so helpful and reliable and good prices. We bought a refurbished iPhone 14 for my daughter and it was in really good condition. Thanks as always

3 January 2026
Unprompted review
LWRepairs logo

Reply from LWRepairs

Thank you very much for your review :)

Rated 5 out of 5 stars

Helpful as always

Helpful as always. Able to communicate with much older customers and always willing to explain however trivial the request. Wouldn’t go anywhere else in Hythe.

31 December 2025
Unprompted review
LWRepairs logo

Reply from LWRepairs

Thank you very much for your review :)

Rated 5 out of 5 stars

Popped in for some help on an issue I…

Popped in for some help on an issue I had with a new phone only to be told it was a fake, they explained & showed me, i was very grateful for their advice, they were very approachable & friendly, I ended up buying a phone from them as they had been so helpful & obviously it wasn't a fake! They are local to me which is great knowing I can pop in anytime if needed, I would definitely recommend.

10 November 2025
Unprompted review
LWRepairs logo

Reply from LWRepairs

Wow thank you Caroline :) I'm glad we could help

Rated 5 out of 5 stars

Took my phone in for a replacement…

Took my phone in for a replacement battery the person that served me immediately recognised the model. He gave me price options of a compatible battery or an iphone one. Told me it would be ready in an hour and a half and before I left Southampton to go home via Hythe, I received an e-mail to say the repair was complete. Superbly efficient service!

7 November 2025
Unprompted review
LWRepairs logo

Reply from LWRepairs

Thank you Robert :)

Rated 5 out of 5 stars

Great Customer Service

I took my phone in at 3pm after dropping it and the screen cracking to the point that the screen turned off completely. The phone was fixed and i was able to pick it up at 4.45pm on the same day. Great customer service and its nice to know that it has a 12 month warranty.

10 November 2025
Unprompted review
LWRepairs logo

Reply from LWRepairs

Thank you Rachel :)

Rated 5 out of 5 stars

MacBook battery replacement

Lewis and his team were efficient as ever,the service is always friendly and courteous. Replacing my MacBook battery very quickly and now works like a new machine. Thanks as always.

24 October 2025
Unprompted review
LWRepairs logo

Reply from LWRepairs

Thank you John :)

Rated 5 out of 5 stars

Excellent service as usual

Excellent service as usual, arrived on time, very professional would certainly use them again. Would recommend them as a very good company to sort out your problems.

28 October 2025
Unprompted review
LWRepairs logo

Reply from LWRepairs

Thank you BJ :)

Rated 5 out of 5 stars

Really excellent service.

Really excellent service from a knowledgeable friendly team. Thanks for all your help Dylan. 😊

22 October 2025
Unprompted review
LWRepairs logo

Reply from LWRepairs

Thank you Tarrant :)

Rated 5 out of 5 stars

So helpful

I’ve used LW repairs a couple of times in the last month and they have been super helpful. My son’s phone screen was fixed within an hour and they kept me updated at all times. Dylan was a great help with getting a couple of phone cases as well. Would 100% recommend them to anyone

8 October 2025
Unprompted review
LWRepairs logo

Reply from LWRepairs

Thank you very much for your review :)

Rated 5 out of 5 stars

Amazing iPhone battery change service

I popped in around 11:30 and said I was thinking about a new battery for an IPhone 13 Pro Max that had a battery warning up , it was either that or a new phone tbh. But they said a new battery could be completed within a few hours and was £89 for generic and £109 for Apple. I went for Apple and they then loaded new IOS to calibrate the new battery and I picked it up just before 15:00 and it has been a dream ever since .

Don’t replace your iPhone until you have had at least one new battery!

26 September 2025
Unprompted review
LWRepairs logo

Reply from LWRepairs

Thank you very much for your review :)

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