LWRepairs Reviews 

1,149
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 80 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the staff's helpfulness, politeness, and professionalism. Many people appreciate the efficient repair processes, quick turnaround times, and fair pricing for both services and products. Reviewers frequently mention the exceptional customer service, noting the team's knowledge and willingness to assist with various device issues. However, some people mentioned occasional issues with product reliability after a repair or initial diagnostic challenges. These included instances where a previously repaired component failed, requiring further costly intervention, or initial difficulties in identifying the correct parts or problems.

What people talk about most

Service

Consumers find service to be positive, with many reviewers describing it as first-class, excellent, and... See more

Staff

Reviewers consistently express high satisfaction with the staff, frequently describing them as helpful,... See more

Product

Reviewers highlight ambiguous aspects of product, with some customers expressing satisfaction with... See more

Price

Customers had positive experiences with price, consistently reporting good and sensible pricing for repairs... See more

Customer service

Customers consistently note positive experiences with customer service, describing it as exceptional, superb,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Visited LW Repairs yesterday afternoon with a problem with my wife’s IPhone. Have used their services before so I knew they would be able to sort out the problem. Once again a very pleasant young man... See more

Company replied

Rated 5 out of 5 stars

I bought a refurbished iPad yesterday that I’m collecting on Friday (my choice as I knew it would be available sooner). I’ve used LWRepairs a few times over the years and I’m always very pleased with... See more

Rated 5 out of 5 stars

Lewis arrived spot on time, can not fault anything with the service provided, Lewis is a genuine nice guy, my ps5 needed a deep clean and while it was being cleaned he redone the liquid stuff inside.... See more

Rated 5 out of 5 stars

Took my phone in for a replacement battery the person that served me immediately recognised the model. He gave me price options of a compatible battery or an iphone one. Told me it would be ready in a... See more

Company replied


Company details

  1. Computer Repair Service

Written by the company

At LWRepairs, we provide high quality mobile phone, tablet, console & Mac repairs for all brands and faults. We also provide mobile phone unlocking and many other great services. We are an Apple Independent Repair Provider. Call on 0238 218 2396.


Contact info

4.9

Excellent

TrustScore 5 out of 5

1K reviews

5-star
4-star
3-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.9

All reviews

(1,149)

75 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

A friend told me about the shop

A friend told me about the shop. They were great I am not good with technology. I had a warning on my phone that I had 5 viruses on the phone. I went into panic. Went into the shop and it was sorted in minutes. Would highly recommend these guys to my friends. Thank you.

9 August 2024
Unprompted review
LWRepairs logo

Reply from LWRepairs

Thank you for your review :)

Rated 5 out of 5 stars

Owen was a delight to deal with

Owen was a delight to deal with. Being old,I cannot comprehend the technology but Owen was patient and talked through the various stages with the proviso that I return if I needed help again.
This is a brilliant service

6 August 2024
Unprompted review
LWRepairs logo

Reply from LWRepairs

Thank you for your review :)

Rated 5 out of 5 stars

We were served by Owen who was…

We were served by Owen who was extremely helpful and the service very quick and efficient. We can highly recommend this business and would definitely use it again

2 August 2024
Unprompted review
LWRepairs logo

Reply from LWRepairs

Thank you!

Rated 5 out of 5 stars

Fabulous local shop

Fabulous local shop that helped me upgrade my phone quickly and efficiently. Great service!

25 July 2024
Unprompted review
LWRepairs logo

Reply from LWRepairs

Thank you so much!

Rated 5 out of 5 stars

Best customer service I've encountered for a long time..

Asked LW Repairs if they could help with some data transfer onto a micro disk for a work tablet that also needed formatting.
Served by Waz who could not have been more helpful, on returning to collect, he took the time to show me how to transfer data in future. Not my first visit and will not be my last, well done guys, excellent service.

1 August 2024
Unprompted review
Rated 5 out of 5 stars

Highly recommend!

I popped into LW repairs a while ago for a technical query and Owen was friendly, professional and knowledgeable. As a technophobe, he was very patient with me! As a result I returned to the shop and bought a new phone, onto which Owen transferred all of my info and advised on best ways for me to update. Couldn’t recommend enough! Also great to support small businesses!

29 July 2024
Unprompted review
Rated 5 out of 5 stars

My phone had been run over and smashed…

My phone had been run over and smashed - Lewis and co sorted it all and gave me back my phone with all my info - photos, contacts etc. Great service, thank you lads.

5 July 2024
Unprompted review
LWRepairs logo

Reply from LWRepairs

Thank you! :)

Rated 5 out of 5 stars

What a great shop

What a great shop. Superb customer service. Great communication. Keep up the good work.

8 July 2024
Unprompted review
LWRepairs logo

Reply from LWRepairs

Thank yo!

Rated 5 out of 5 stars

Ipad repair

I needed a repair to an iPad and was delighted with the service. The repair was swift and I was made aware of likely cost and time scale for repair. Thank you Lewis, another great job done.

9 July 2024
Unprompted review
LWRepairs logo

Reply from LWRepairs

Thank you!

Rated 5 out of 5 stars

No need to go anywhere else …

This company and staff are all highly knowledgable very quick always helpful and so polite. No need to go anywhere else. Great to have this in our village
I give them 5 ⭐️

5 July 2024
Unprompted review
LWRepairs logo

Reply from LWRepairs

Thank you!

Rated 5 out of 5 stars

Owen was extremely helpful

Owen was extremely helpful, he sourced a phone suitable for my needs. He was again very helpful and patient when I had some queries re transferring the phones over. It’s great to have an Independent shop where you can get the personal help needed. Excellent service. Thank you Owen at LW Repairs in Hythe

1 July 2024
Unprompted review
LWRepairs logo

Reply from LWRepairs

Thank you very much! I'll pass this onto Owen :)

Rated 5 out of 5 stars

Dropped phone. Smashed screen!!…

I broke my phone whilst on holiday abroad. After an email and a photo of the phone ( by friend in our group), the part was ordered. When I took the phone in, it was fixed within an hour of leaving it. Fantastic service. Always prefer to use local. Thank you

24 June 2024
Unprompted review
LWRepairs logo

Reply from LWRepairs

Thank you!

Rated 5 out of 5 stars

Samsung Galaxy S20 charging problems

My mobile (Samsung Galaxy S20) was taking ages to charge. Called into LW Repairs- they sorted the problem out very speedily- new battery needed
Will definitely use LW Repairs again for anything similar

25 June 2024
Unprompted review
LWRepairs logo

Reply from LWRepairs

Thank you!

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