It was swift and seamless. I ordered my oval six seater teak dining set on the Thursday and we were having dinner on the deck by the following week. The installers were (according to my husband)... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Couldn’t be more delighted with my teak garden table and chairs. Very sturdy extremely good looking, and comfortable Delivery was certainly quicker than the website ordering suggested. Very well and s... See more
Company replied
We now have the Henley 10 seater Teak table and chairs (2 are end benches). Very impressed with the teak quality and its craftsmanship. The table design is very flexible and with stacking chairs and t... See more
Company replied
Easy ordering, clear website and range of furniture. Delivered to our garden as requested. We paid for assembly and taking away of packaging and all was done as requested. The delivery guys were frien... See more
Company replied
Company details
Written by the company
Luxus Home and Garden are Award Winning manufacturers and distributors of sustainable, high-quality Teak Garden Furniture. Whether looking for seating for your garden or replacing your tired outdoor dining set, you're guaranteed to find the perfect match at our online store.
Award-Winning Service...
Written by the company
- Luxus Home and Garden are commited to good, responsive customer service.
- We have a longstanding commitment to treat all customers with respect, support and kindness.
Contact info
71-75 Shelton Street, Covent Garden, WC2H 9JQ, London, United Kingdom
- +44333 772 9013
- info@luxushomeandgarden.com
- luxushomeandgarden.com
Our Biggest Ever Sale!
4.7
Excellent
807 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Absolutely fantastic customer service
Absolutely fantastic customer service. We had some requests for an expedited delivery, and a few more things, which were accommodated for at every turn. The furniture is excellent and I honestly cannot recommend this company enough! Huge thanks
13 August 2025
Reply from Luxus Home and Garden UK
Hi there,
Thank you for your lovely review, it’s great to hear from you.
We absolutely love to hear of experiences such as these, customer satisfaction is our number one priority and we are delighted to hear of your journey with us. You are always welcome if you need anything in the future from us and we will be sure to pass on your kind comments to our team.
We hope you enjoy your new furniture!
Kind Regards
Luxus Customer Care Team
Customer service was great and was able…
Customer service was great and was able to get a quick delivery. The product was high quality!
8 August 2025
Reply from Luxus Home and Garden UK
Hi Sally,
Thank you for your kind review, we are glad to hear of your experience.
Customer satisfaction is our number one priority, we are delighted to hear the customer service received was great and you were pleased with quality, we love to hear comments such as these and we will ensure this feedback is passed on to our team.
We hope you enjoy your new purchase!
Kind Regards,
Luxus Customer Care Team
Really quick delivery and table matched…
Really quick delivery and table matched expectations completely. Solidly built and looks as if it will withstand my seriously windy coastal weather. I will buy more from Luxus
7 August 2025
Reply from Luxus Home and Garden UK
Hi Sarah,
Thank you for your lovely review, it’s great to hear from you.
We are very happy to hear that your expectations were met with your purchase, this is exactly what we love to hear and we are always here if you need anything else in the future rest assured.
We hope you enjoy your new furniture!
Kind Regards
Luxus Customer Care Team
Beautiful table and chairs
Beautiful table and chairs. Delivery men so helpful, polite and efficient. Very happy.
7 August 2025
Reply from Luxus Home and Garden UK
Hi there,
Thank you for your kind words and for taking the time to leave us a review.
We are delighted to hear you are pleased with your furniture and we will be sure to pass on your feedback to our delivery team. Thank you again!
Kind Regards
Luxus Customer Care Team
Poor and contradictory information as…
Poor and contradictory information as to when my table would be delivered and poor service from the delivery company
1 August 2025
Reply from Luxus Home and Garden UK
Dear Hugh,
Thank you for your review, we appreciate you taking the time to leave feedback, and we want to sincerely apologise for any inconvenience caused.
The lead time for deliveries to areas outside of the UK mainland such as the Isle of Wight can be a longer lead time than usual. We thank you for your patience during this time as it is greatly appreciated.
Please rest assured customer satisfaction is our number one priority, we will ensure your comments are passed onto our dispatch partners so we can review this internally.
Just to reiterate, we are always here to help by email on info@luxushomeandgarden.com or by calling us on 0333 772 9013, we are more than happy to discuss this further, we would like to ensure you are now happy with the service provided. Please accept our sincerest apologies once again for any inconvenience caused.
Kind Regards
Luxus Customer Care Team
Quality product
Quality product, easy ordering, good delivery, reasonable price. Very happy.
5 August 2025
Reply from Luxus Home and Garden UK
Hi Petra,
Thank you for your review, it’s great to hear of your experience and we are delighted to hear of the quality, price and the smoothness of the process was to your satisfaction. This is fantastic to hear.
If you need anything else in the future you know where we are and we hope you enjoy your new furniture!
Kind Regards
Luxus Customer Care Team
High quality and great service.
Really happy with the table and chairs. Great quality, got exactly what we asked for the delivery team were great too. Couldn’t have been more helpful.
5 August 2025
Reply from Luxus Home and Garden UK
Hi Abbie,
Thank you for your kind review, it’s fantastic to hear of your experience and we are pleased to hear that you are happy with your furniture.
We will be sure to pass on your comments to our team, your feedback is greatly appreciated.
Enjoy your new furniture!
Kind Regards
Luxus Customer Care Team
Product was delivered on time and…
Product was delivered on time and erected perfectly. Solid furniture. Love it.
5 August 2025
Reply from Luxus Home and Garden UK
Hi Romy,
Thank you for your review! Your comments are greatly appreciated.
We are delighted to hear that you love your new furniture, we are always here to assist in the future if needed.
Kind Regards
Luxus Customer Care Team
Teak garden set
Attractive teak garden set. Speedy delivery. Minor problem dealt with quickly and courteously. Satisfied customer!
30 July 2025
Reply from Luxus Home and Garden UK
Hi there,
Thank you for your time taken leaving this review, we are sorry to hear of the minor issue but absolutely delighted to hear of your experience and that we resolved matters for you. We appreciate you sharing this.
We will pass on your kind comments to the team and we hope you enjoy your furniture!
Kind Regards
Luxus Customer Care Team
Great company to deal with
Beautifully made products, excellent service and communication. Your delivery company is a huge credit to you. 2 of the chairs were the wrong ones, the driver noticed, took it upon himself to call and request re-delivery of the correct items which were sent out soon after without any follow-up from me. Highly recommend.
1 August 2025
Reply from Luxus Home and Garden UK
Hi there,
Thank you for taking the time to share your experience, we are delighted to hear that your delivery experience was a fantastic one and we appreciate your patience with this.
We pride ourselves on our customer satisfaction so to hear positive feedback such as this, it is amazing to hear and we thank you again for the time taken. We do apologise of the issue experienced during delivery but we are pleased to hear this was swiftly resolved.
If you need anything else please don’t hesitate to ask.
Kind Regards
Luxus Customer Care Team
Reply from Luxus Home and Garden UK
Hi Charlie,
Thank you for your review, your kind comments are appreciated and it is fantastic to hear the communication & service was a highlight for you.
We appreciate your time and we hope you enjoy the new furniture!
Kind Regards
Luxus Customer Care Team
Reply from Luxus Home and Garden UK
Hi Louise,
We appreciate the time taken leaving us a review here.
We will be sure to pass on your kind comments to the team and we are delighted to hear that you are pleased with the products & the delivery service.
If you need anything else don’t hesitate to let us know.
Kind Regards
Luxus Customer Care Team
Very quick from order to delivery
Very quick from order to delivery. Lovely product, just as advertised and pictured. Very pleased.
23 July 2025
Reply from Luxus Home and Garden UK
Hi Paul,
Thank you for your review, it is greatly appreciated and we are delighted to hear of your experience with us.
It is fantastic to hear that your delivery was quick and the quality of the product was to your liking. We love to hear feedback such as this.
We are always here if you need anything going forward, we hope you enjoy your furniture!
Kind Regards
Luxus Customer Care Team
Reply from Luxus Home and Garden UK
Hi VJ,
Thank you for your kind review, we are delighted to hear you were pleased with the furniture but sorry to hear of your experiences with our cover.
We see you did purchase a cover, but the covers you purchased would not have been suitable for the full set of furniture ordered. We do try to be as accurate as possible with our images shown on the product description, to show that the largest cover for example is suitable for a table and 8 chairs, it does also note that this is not suitable for use with the San Francisco benches. If there are any issues around this we are always available to assess any particular issue and help in these matters.
Please know that we are always here to help if you need to talk further regarding any concerns by email on info@luxushomeandgarden.com or by calling us on 0333 772 9013, we are more than happy to help with anything going forward or to discuss this issue further, customer satisfaction is our number one priority and we want to help!
Once again thank you for your review and for your feedback, it is greatly appreciated.
Kind Regards
Luxus Customer Care Team
Delivery was delayed but communicated…
Delivery was delayed but communicated well. The quality of the furniture is of a high spec. Very pleased with the purchase.
24 July 2025
Reply from Luxus Home and Garden UK
Hi Mandy,
Thank you for your kind review, it is fantastic to hear from you.
We do apologise regarding any delays, our standard lead times are 1-2 weeks unless stated otherwise on the delivery information or product description sections on the product pages, but we did experience unusual circumstances that affected the delivery of your items, we thank you for your feedback.
We are delighted to hear that your overall experience was positive and that you were pleased with the quality & communication. We are always here to help if you need anything going forward.
Kind Regards
Luxus Customer Care Team
Top notch customer service & items
Order arrived and had some small issues with a faulty batch of cushions, the team dealt with this very quickly and within a few days we had new cushions. Same error again but approached the team and they dealt with it appropriately and have been brilliant, kind and courteous about it. Highly recommend because this is what makes companies great when they’re customer service is just as good as the items!
14 August 2025
Unprompted review
Reply from Luxus Home and Garden UK
Hi Ellie,
Thank you for the kind review, it is lovely to hear of your experience with us.
We pride ourselves on our high quality products and we apologise for any inconvenience caused regarding the cushions, this has already been fed back to our quality control regarding the issues raised here.
We are delighted to hear that the service received and the items overall have met your expectations, we love hearing comments such as these & we will pass along your kind words to the team.
If you ever need anything else please don’t hesitate to let us know, we are always here to help.
Kind Regards
Luxus Customer Care Team
Lovely garden table and chairs
The quality of the product, when we got it, was excellent: well crafted and solid teak chairs and table — very attractive and comfortable. There was, however, a delay in delivery, beyond the company’s stated delivery time. This meant that our garden table and chairs would have been delivered while we were away from home, although we were able to negotiate a later delivery slot. So: excellent, if you don’t need the product for a couple of months.
17 July 2025
Reply from Luxus Home and Garden UK
Hi Kate,
Thank you for your review. Your comments are greatly appreciated, and do help us improve.
Our lead times are generally 1-2 weeks unless stated otherwise, where we give an estimate on the product product page. Unfortunately, during the time you ordered with us there was unforeseen port congestion during peak season in Northern Europe that impacted the lead time of the items you purchased, these delays were publicised in the media and caused an unexpected delay to your delivery that was certainly an unusual occurrence which we overcame as soon as we could. We appreciated your patience during this time, and we sincerely apologise for the inconvenience caused.
We are delighted to hear that you were pleased with the quality of the items received, we pride ourselves on our high-quality furniture, and it is fantastic to hear feedback such as this.
Thank you again for sharing your experience, and we hope you enjoy your new furniture! If you ever need anything else going forward, please don’t hesitate to ask. We are available via chat, phone, or email if needed.
Kind Regards
Luxus Customer Care Team
Great service
Great service , immediate response to my questions.
Polite and courteous . Dealt with my issues immediately and reacted successfully without hesitation. First class customer care and have no problem in recommending Luxus home and garden and excellent company to deal with.
Thank you.
16 July 2025
Reply from Luxus Home and Garden UK
Hi Stephen,
Thank you for your review, your comments are greatly appreciated and we are delighted to hear of your experience here. We value customer satisfaction very highly and to hear your recommendation is extremely valuable to us. We love to hear of experiences such as these!
We will pass along your kind comments to the team, please don’t hesitate to get in touch via phone, email or chat if you need anything going forward. We hope you enjoy your furniture!
Kind Regards
Luxus Customer Care Team
Absolutely beautiful furniture
Absolutely beautiful furniture, impeccable craftsmanship. We are utterly delighted!
15 July 2025
Reply from Luxus Home and Garden UK
Hi Jennifer,
Thank you for your review, this is amazing to hear and we will be sure to pass on your comments to our team.
We are delighted to hear you are pleased with the craftsmanship, we take great pride in this so it is lovely to hear thoughts such as these.
We appreciate your time taken to leave this review, please enjoy your furniture!
Kind Regards
Luxus Customer Care Team
Great products and service
Very helpful when ordering. Quality of products is outstanding. Delivery is excellent.
10 June 2025
Reply from Luxus Home and Garden UK
Hi there,
Thank you for much for your comments regarding your order, we are delighted to hear of your positive experience overall.
We will be sure to pass on your kind thoughts to our team, we are always here to help in the future if you need anything else.
Kind Regards
Luxus Customer Care Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.