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Luxus Home and Garden UK Reviews 

809
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 167 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the excellent quality and sturdy construction of the furniture, noting its beautiful appearance and good value. Many also highlight the efficient and prompt delivery service, often mentioning helpful and organized delivery teams. The overall service, including communication and quick resolution of initial issues, is consistently described as outstanding. However, some people experienced issues with their orders, such as receiving items that were damaged or faulty upon arrival, including broken chairs or cracked benches. Additionally, a few customers noted receiving incorrect items, like cushions for a different sofa set or the wrong table shape. Some reviewers also mentioned occasional delivery delays or a lack of communication regarding delivery updates.

What people talk about most

Product

Customers had positive experiences with product, frequently praising the high quality, solid construction,... See more

Quality

People report positive experiences with quality, often describing products as well-made, sturdy, and durable,... See more

Delivery service

Consumers find delivery service to be positive, with many reviewers praising the speedy and prompt delivery... See more

Service

Clients share positive opinions on service, with many reviewers highlighting speedy service from ordering to... See more

Order

Users describe positive interactions with the ordering process, often highlighting the ease of ordering and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

It was swift and seamless. I ordered my oval six seater teak dining set on the Thursday and we were having dinner on the deck by the following week. The installers were (according to my husband)... See more

Company replied

Rated 5 out of 5 stars

Couldn’t be more delighted with my teak garden table and chairs. Very sturdy extremely good looking, and comfortable Delivery was certainly quicker than the website ordering suggested. Very well and s... See more

Company replied

Rated 5 out of 5 stars

We now have the Henley 10 seater Teak table and chairs (2 are end benches). Very impressed with the teak quality and its craftsmanship. The table design is very flexible and with stacking chairs and t... See more

Company replied

Rated 5 out of 5 stars

Easy ordering, clear website and range of furniture. Delivered to our garden as requested. We paid for assembly and taking away of packaging and all was done as requested. The delivery guys were frien... See more

Company replied


Company details

  1. Garden Furniture Shop
  2. Furniture Manufacturer
  3. Furniture Store
  4. Outdoor Furniture Store

Written by the company

Luxus Home and Garden are Award Winning manufacturers and distributors of sustainable, high-quality Teak Garden Furniture. Whether looking for seating for your garden or replacing your tired outdoor dining set, you're guaranteed to find the perfect match at our online store.

Award-Winning Service...

Written by the company

Luxus Home and Garden are commited to good, responsive customer service.
We have a longstanding commitment to treat all customers with respect, support and kindness.

Contact info

Promotion box for Luxus Home and Garden UK

Our Biggest Ever Sale!

Fantastic deals on Teak Furniture in our Summer Sale, Now On!

4.7

Excellent

TrustScore 4.5 out of 5

809 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 83% of negative reviews

Typically replies within 1 week

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4.7

All reviews

(809)

133 reviews in the last 12 months

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Rated 5 out of 5 stars

Stylish furniture

Great product we are really pleased with it , also it was so well packed .

12 November 2025
Luxus Home and Garden UK logo

Reply from Luxus Home and Garden UK

Hi Timothy,

Thank you for taking the time to leave us a review.

It’s fantastic to hear that you are pleased with your experience and time with us.

We are always around if you need anything else, we hope you enjoy your new purchase!

Kind Regards
Luxus Customer Care Team

Rated 5 out of 5 stars

Excellent company and beautiful table

Luxus wasn't a brand I was aware of but the Oval dining table was the exact size and shape we needed and is solid wood and good value. Communication and delivery was great and we love the table - I think it looks more expensive than it was. All in all, I'd certainly recommend Luxus and will use again.

12 November 2025
Luxus Home and Garden UK logo

Reply from Luxus Home and Garden UK

Hi Thomas,

Thank you for your kind review, it is greatly appreciated and it is lovely to hear from you.

We are delighted to hear that your overall experience was a pleasant one and we are always here in the future if you need anything else.

Please enjoy your new furniture!

Kind Regards
Luxus Customer Care Team

Rated 5 out of 5 stars

Beautiful furniture

Beautiful furniture, good communication with the seller. I highly recommend .
Thank you

11 November 2025
Luxus Home and Garden UK logo

Reply from Luxus Home and Garden UK

Hi Anna,

Thank you for your lovely review.

We are happy to hear that the communication and the quality of the furniture was to your satisfaction, we love to hear comments such as these.

We wish you all the best and please enjoy your new furniture!

Kind Regards
Luxus Customer Care Team

Rated 5 out of 5 stars

Ordered a dining room set

Ordered a dining room set, came a week after ordering service great. The furniture is exactly like the photo & excellent wood. So happy with the furniture, table & chairs look amazing & the chairs are really comfy. Very happy with my purchase.

11 November 2025
Luxus Home and Garden UK logo

Reply from Luxus Home and Garden UK

Hi Fran,

Thank you for your kind words and for your review, this will be shared with the team and we are delighted to hear you are happy with your furniture!

Quality and comfort is extremely important to us and it is fantastic to hear you are pleased with this.

If you need anything else at all you know where we are!

Kind Regards
Luxus Customer Care Team

Rated 5 out of 5 stars

Fabulous product and great customer…

Fabulous product and great customer service.

22 October 2025
Luxus Home and Garden UK logo

Reply from Luxus Home and Garden UK

Hi Lorna,

Thank you for your review, we are happy to hear of your experience.

We will pass on your kind comments to our team and we hope you enjoy your new purchase!

Kind Regards
Luxus Customer Care Team

Rated 5 out of 5 stars

Lovely sideboard

Lovely sideboard. Quick delivery.

9 October 2025
Luxus Home and Garden UK logo

Reply from Luxus Home and Garden UK

Hi Mrs Davey,

Thank you for your review, your time is greatly appreciated and it’s lovely to hear from you.

We will pass along your kind comments to our delivery crew and we are delighted to hear you are pleased with your new sideboard.

We hope you have a lovely weekend ahead!

Kind Regards
Luxus Customer Care Team

Rated 5 out of 5 stars

Great company and great product

Great company and great product. Communication was excellent and very happy with our new purchase.

17 September 2025
Luxus Home and Garden UK logo

Reply from Luxus Home and Garden UK

Hi JR,

Thank you for your review and for your kind words, it is appreciated.

We are delighted to hear that the service and communication were to your satisfaction, we love to hear experiences such as these.

If you need anything else please don’t hesitate to ask and we hope you enjoy your new furniture!

Kind Regards
Luxus Customer Care Team

Rated 5 out of 5 stars

Easy to order they kept in touch…

Easy to order they kept in touch through the delivery process and the 2 fellas that delivered were fast and polite 👍🏻

16 September 2025
Luxus Home and Garden UK logo

Reply from Luxus Home and Garden UK

Hi Mike,

Thank you for your kind comments, it’s great to hear from you.

We will be sure to pass on your words to our team and we are delighted to hear your experience was satisfactory!

Kind Regards
Luxus Customer Care Team

Rated 5 out of 5 stars

Gorgeous garden dining set

Lovely and very practical dining set.
Upon installation, we had 1 chair that was partly broken and some cushions with stains, but Luxus Home and Garden easily and quickly replaced them within a short time.
Meanwhile, we have treated the teak dining set with the accompanying teak sealer (at extra cost), and it looks amazing.

9 September 2025
Luxus Home and Garden UK logo

Reply from Luxus Home and Garden UK

Hi Eroma,

Thank you for your kind words and for taking the time to leave us a review.

We are delighted to hear that your query was resolved with us and we appreciate your understanding during this time. It is fantastic to hear that you are happy with your furniture.

If you need anything else we are always here to help.

We hope you enjoy your new dining set!

Kind Regards
Luxus Customer Care Team

Rated 5 out of 5 stars

Beautiful product

Quality products and a quick and efficient delivery, can’t wait for my next get together

20 August 2025
Luxus Home and Garden UK logo

Reply from Luxus Home and Garden UK

Hi Joanna,

We appreciate you taking the time to leave us a review, your time is appreciated and we love to hear feedback such as this.

If you need anything else in the future you know where we are and we also look forward to seeing you again soon!

Kind Regards
Luxus Customer Care Team

Rated 5 out of 5 stars

Product great quality

Product great quality. Good delivery service.

8 September 2025
Luxus Home and Garden UK logo

Reply from Luxus Home and Garden UK

Hi Michael,

Thanks for leaving us a review!

We are delighted to hear you are pleased with the quality and service that you have received. Your comments will be passed along to the team and if you need anything else in the future please don’t hesitate to ask.

Kind Regards
Luxus Customer Care Team

Rated 5 out of 5 stars

Great furniture for a good price and…

Great furniture for a good price and customer service was brilliant.

8 September 2025
Luxus Home and Garden UK logo

Reply from Luxus Home and Garden UK

Hi Glen,

We appreciate you taking the time to leave us a review, your kind comments are extremely valuable to us.

Your experience will be passed on to the team and we hope you enjoy your new furniture!

Kind Regards
Luxus Customer Care Team

Rated 5 out of 5 stars

Great experience with Luxus

Very good experience with Luxus. Prompt delivery and an issue with one of the chairs and a seat cover chewed up by the robot lawnmower, were resolved very quickly. Couldn’t fault the customer experience and the table looks great. Happy to recommend.

5 September 2025
Luxus Home and Garden UK logo

Reply from Luxus Home and Garden UK

Hi Harry,

It’s great to hear from you, thank you for taking the time to leave us a review!

We couldn’t be happier that your experience and the service provided was to your satisfaction, we love to hear comments such as these.

Our team will be made aware of your feedback which is extremely valuable to us.

We hope you enjoy your new furniture!

Kind Regards
Luxus Customer Care Team

Rated 5 out of 5 stars

Excellent company communication about…

Excellent company communication about information re products.
Service feels personalised.
Furniture is lovely and of great quality.

29 August 2025
Luxus Home and Garden UK logo

Reply from Luxus Home and Garden UK

Hi Geraldine,

Thank you for your kind review, it’s lovely to hear from you.

We are delighted to hear of your overall experience with us and customer satisfaction is very important to us, we will be sure to pass along your fantastic comments to our team.

We hope you enjoy your new furniture!

Kind Regards
Luxus Customer Care Team

Rated 5 out of 5 stars

Really fast delivery and easy to…

Really fast delivery and easy to arrange, beautiful furniture thank you

27 August 2025
Luxus Home and Garden UK logo

Reply from Luxus Home and Garden UK

Hi Nicola,

Thank you for your lovely review, we are delighted to hear about your experience.

We hope you continue to enjoy your new furniture! If you need anything else you know where we are.

Kind Regards
Luxus Customer Care Team

Rated 5 out of 5 stars

Love my new Garden Furniture from…

Love my new Garden Furniture from Luxus. Beautifully finished, delivered very quickly. Quite heavy and robust [which I love], built to last. Looks great in our newly landscaped garden. Thank you.

16 September 2025
Unprompted review
Luxus Home and Garden UK logo

Reply from Luxus Home and Garden UK

Hi Lisa,

Thank you for your wonderful review and we’re delighted to hear that you love your new furniture!

We will be sure to pass on your comments to the team and don’t forget we are always here if you need anything further.

Kind Regards
Luxus Customer Care Team

Rated 5 out of 5 stars

Stunning quality

I bought the teak extending table with stackable teak chairs.
Everything, from the initial transaction, the communication to the craftsmanship has been outstanding.
I couldn't fault a single thing!

19 August 2025
Luxus Home and Garden UK logo

Reply from Luxus Home and Garden UK

Hi Nina,

Thank you for your kind comments and for taking the time to share your experience.

We are happy to here that you feel the service and the quality itself is outstanding, we love to hear comments such as these and we are very thankful for the review.

We hope you enjoy your new furniture!

Kind Regards
Luxus Customer Care Team

Rated 5 out of 5 stars

Easy ordering process and speedy…

Easy ordering process and speedy delievry

13 August 2025
Luxus Home and Garden UK logo

Reply from Luxus Home and Garden UK

Hi Anousha,

Thank you for your lovely review, it is fantastic to hear from you.

We are delighted to hear that the ordering process was smooth and the delivery was to your satisfaction.

We hope you enjoy your new furniture!

Kind Regards
Luxus Customer Care Team

Rated 5 out of 5 stars

Customer service was brilliant

Customer service was brilliant The chairs are excellent Nice and strong and they arrived earlier than expected So I was delighted

14 August 2025
Luxus Home and Garden UK logo

Reply from Luxus Home and Garden UK

Hi Jane,

Thank you for taking the time to leave us a review, it’s fantastic to hear of your experience with us.

We will pass along your lovely comments to our team, we are happy to hear you were delighted with your furniture!

Kind Regards
Luxus Customer Care Team

Rated 5 out of 5 stars

Lovely furniture

Lovely furniture. As good in real life as online. Heavy and beautifully made. Follow up products excellent. Follow up help excellent . Only negative is the umbrella is not jet black and should have been rectangular and larger .

12 August 2025
Luxus Home and Garden UK logo

Reply from Luxus Home and Garden UK

Hi Ms Coelho,

Thank you for your kind words and it’s delightful to hear of your positive experience overall.

We pride ourselves on our high quality furniture so we love to hear comments such as these and we are glad the follow up help has been useful for you, rest assured we are here to continue to provide any support when needed.

Thank you for your feedback regarding the parasol, we do advertise these as a Black colour as shown in the photos on the site, with a size of 2.7m for the canopy and the pole would be circular. However, if you do wish to discuss this further we are more than happy to help. You can reach us by emailing info@luxushomeandgarden.com or by calling us on 0333 772 9013.

We hope you enjoy your new furniture!

Kind Regards
Luxus Customer Care Team

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