Luxury Watch Repairs Reviews 6,479

LWR are excellent at repairing & servicing watches. But communication could be better!

Avoid this company like the plague. Last August I sent them my watch and £550 payment for a service and new battery. I spent months chasing them for a date of return; when they did respond they were generally unhelpful and at times belligerent. They are currently in administration and if other reviews are correct this is a regular occurrence. Fortunately the Administrators were helpful and I received my watch back, over 6 months later, unrepaired, and £550 out of pocket. Do not trust this company.

Excellent service. Speedy repair at a good price and excellent communication. Very trustworthy.

I sent my Tag watch off for a battery replacement as the watch wasn't working. They sent me a secure case and return packaging in the post at no cost to myself. From recieving the packaging to send it in, it was fixed and back in my possession within a week. They even sent me a personalised email to ask how everything was afterwards which is a touch of class. Would definitely recommend them.

Had my watch six months, paid £500, no work done, company in administration, not for the first time.
Refusing a refund.
Do not use, scammers.

LWR in Hatton Gardens consistently provides exceptional service. The team has adjusted my bracelet on two occasions without charge, demonstrating their commitment to client satisfaction. Their professionalism and welcoming demeanor further solidify their reputation as a top-tier company. I will be entrusting all my watches to their care for future servicing.

Only 1 star as can’t give a zero! Absolute sham of a company who steal money and hold on to watches for months. Don’t fall for the good reviews, they are most likely written by the company themselves! Do your research. Try to contact them by phone or email and you will soon see, check them out with companies house and their administrators, Pricewaterhouse. After holding on to watches for the best part of a year whilst the company went through administration and taking nearly £600 for work never completed, we finally got them returned but unfortunately fell for the slick website and reviews, didn’t pay by credit card and are now £600 out of pocket and been through months of stress and frustration and wasted hour upon hour on phone calls and emails to get our property back.

Avoid. I paid c £1,000 to get my watch fixed in April 2024. Since then the company has apparently been liquidated or restructured. Last week they emailed me to say, after 23 months my watch had passed all the checks. When it arrived today 13th Feb 2026, it didn't work at all and when I shake it, it sounds like all the innards are slopping around!! I will send it to an authorised Omega dealer to evaluate what needs doing. The company told me due to the restructuring I have no legal recourse.

Please don't fall for the slick website and google reviews. This company has recently gone into administration leaving a lot of people, myself included, with their watch being left either languishing somewhere in their office for months without any communication or returned without work being undertaken and no refunds available as the 'new' company isn't responsible. All emails are met with an automated response and phones are never answered. I'm now £577.20 out of pocket with no come back other than filling out a proof of debt form that the administrators have already told me will lead to nowhere. Walk away. Go straight to the manufacturer.

Used these guys a couple of times. Latest experience was beyond shocking

Had 2 of my Hublot watches for over 8 months. Almost no communication throughout and constantly had to chase.

They even sent one of my watches to an old address. Despite confirmation of address being changed. Their solution was just to send a letter. ZERO urgency or care. Resulting in me having to drive a 2 hour round trip to collect it. Thankfully the person at the address was honest enough and I got it back

Called and spoke to one of the owners and expressed my disappointment at the service and what had happened with my watch being sent to the wrong address and I had to go get it. Didn't give a s*it, very nonchalant in response and it seemed a struggle to even apologise.

Won't ever use this company again. Appalling experience from start to finish for a company that handles prestige high value products

Unfortunately we are another victim of Luxury Watch Repairs.I sent my watch to you guys in August 2025 all good a quote came through and I paid my money for a service and some repairs brilliant was so looking forward to my Tag watch being returned looking good and in working order.After using this company before didn’t suspect there would be any foul play.
I am still waiting tried on lots of occasions to email and phone but not having any luck.Please can you acknowledge,I just want my watch back
.Our reference Quote number is QU64663/109409
One very unhappy customer.

Fantastic service from start to finish
My Omega Seamaster needed a service and my local dealer had closed so, after some research, I choose Luxury Watch Repairs. The whole process was very easy, the postage pack was despatched quickly and then I was kept updated on the progress of the service and case refurbishment. Received my watch back on Monday and very happy with the results.

So simple - pack provided to send watch. Confirmation watch had arrived with estimated repair cost. Work carried out swiftly and watch returned. Happy customer will definitely use LWR again in the future.

The process was completely straight forward from beginning to end, communication and progress updates were informative and spot on.

Communication is almost non existent. Do not answer telephone or emails. Still waiting for quote for repairing watch after three months although company believed to be in administration. Have asked for it back immediately as I have a bad feeling about this.

Phoned me at last to explain reason for delay and forwarded the quote which I have accepted. Assured me that priority would be given as they quote anything up to 20 weeks and require payment which I will make by credit card to obtain security cover.

Would have given 5 stars but it took quite a long time before my watch was started. But once it was looked at the service was incredibly quick, efficient and sent back to me via a safe delivery system.

I have used Luxury Watch Repairs several times to replace the battery in my TAG and the service has been excellent every time. When a battery failed within 2 years it was replaced without question.
I have confidence in the quality of their work and although I live 250 miles away in Pembrokeshire there is a genuine feeling of a personal service.
I would recommend without hesitation.